What Jobs are available for Retail Assistants in Letchworth?

• Support Store Managers in achieving sales targets and operational goals for assigned retail locations.
• Monitor and analyze sales performance data for each store, identifying trends and areas for improvement.
• Implement and ensure adherence to company sales strategies and promotional activities.
• Conduct regular store visits to assess operational standards, customer service levels, and visual merchandising.
• Provide coaching and guidance to store teams to enhance their sales techniques and product knowledge.
• Assist in the recruitment, onboarding, and training of new retail staff as needed.
• Ensure compliance with company policies, procedures, and health and safety regulations across all stores.
• Manage inventory levels and stock control processes in coordination with store management.
• Address customer feedback and resolve escalated issues promptly and professionally.
• Foster a collaborative and motivated work environment among store teams.
• Report on area performance to regional management, providing insights and recommendations.
• Identify opportunities for sales growth and operational efficiencies within the designated area.

• Proven experience in retail management, such as a Store Manager, Assistant Store Manager, or Supervisor role, with multi-site experience preferred.
• Demonstrated ability to drive sales performance and achieve targets.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent leadership, coaching, and team-building skills.
• Exceptional customer service orientation.
• Strong communication and interpersonal abilities.
• Ability to travel regularly within the designated area.
• Proficiency in POS systems and standard office software.
• A proactive approach to problem-solving and decision-making.
• Flexible and adaptable to changing retail demands.
• Passion for retail and customer engagement.

• Exceeding individual and team sales targets through effective selling techniques and product knowledge.
• Providing outstanding customer service, building rapport and loyalty with clients.
• Assisting customers with product selection, answering queries, and offering personalized advice.
• Maintaining a thorough understanding of current product ranges, promotions, and competitor activities.
• Implementing and maintaining visual merchandising standards to create an attractive and engaging store environment.
• Processing transactions accurately and efficiently using the point-of-sale system.
• Contributing to stock management, including receiving deliveries, inventory checks, and replenishment.
• Handling customer complaints and returns in a professional and satisfactory manner.
• Collaborating with team members to achieve common goals and foster a positive work atmosphere.
• Participating in ongoing training and development to enhance product knowledge and sales skills.

• Proven experience in a retail sales environment, with a track record of meeting and exceeding targets.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• A passion for delivering exceptional customer service and creating memorable shopping experiences.
• Strong product knowledge within the relevant retail sector (specific sector will be detailed upon application).
• Ability to work effectively both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays, as required by business needs.
• A keen eye for detail and a commitment to maintaining high standards of presentation.
• Basic numeracy skills for handling transactions and stock.
• A proactive and enthusiastic approach to sales and customer engagement.

FIND are a specialist staffing business, servicing the Skills, Learning & Apprenticeship markets across the UK.

Retail Trainer (Apprenticeships)

Location: Home based with travel across Bedford / Cambridge up to Peterborough

Salary: 29,064 + mileage (45ppm)

Contract: Full-time, permanent

We're proud to be partnering with one of the UK's largest apprenticeship training providers, supporting thousands of learners nationwide. With a workforce of more than 600 employees and over 7,000 apprentices actively on programme, they are recognised as a high-quality, Ofsted Grade 2 provider.

They work with some of the biggest household retail brands in the UK, including major supermarket chains and national department stores, delivering first-class apprenticeship programmes that help shape the next generation of retail talent.

This is an ideal opportunity for experienced retail professionals looking to step away from the shop floor and build a rewarding new career in training and development. No previous experience as a trainer or assessor is required and full training and the CAVA (assessing) qualification will be provided.

The Role

As a Retail Trainer, you'll support a caseload of apprentices working towards Retail Level 2, 3 & 4 qualifications. You'll use your retail and leadership experience to inspire learners, develop their skills, and guide them through their apprenticeship journey.

Key Responsibilities:

• Conduct effective initial assessments to ensure learners are enrolled onto the right programme and their support needs are identified.
• Deliver engaging coaching and training sessions to apprentices working in large national retail businesses.
• Plan, assess and review learner progress to ensure timely achievement of their qualifications.
• Support learners with Functional Skills (English & Maths) up to Level 2 where required.
• Maintain accurate and timely records of assessment, progress reviews, and learner outcomes.
• Collaborate with learners' line managers to ensure training is relevant and impactful.
• Participate in regular standardisation and CPD to maintain and develop your expertise.

About You

• Experienced in a retail management or supervisory role (store, team or department manager level).
• Passionate about developing people and sharing knowledge.
• Strong organisational skills and the ability to manage your own diary.
• Confident communicator who can build strong relationships with learners and employers.
• Willingness to travel regionally and complete the CAVA qualification (fully funded).
• Previous training or assessing experience is welcome but not essential.

What's on Offer

• Salary of 29,064 + mileage at 45ppm
• Full training and support to gain CAVA
• Home-based role with regional travel
• 25 days annual leave + bank holidays
• Pension, professional development and progression opportunities
• The chance to make a real difference in people's careers

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join us over the seasonal period on the Finisterre team at our fantastic Cambridge store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Cambridge store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cambridge store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Cambridge store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cambridge store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, permanent contract, based at our Cambridge store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Part-time position

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

A Charlotte Tilbury Retail Artist is the true heart of where all the magic happens in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering our customers to be the most beautiful version of themselves, so they have the confidence to achieve their dreams. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody – and you can adapt your style to suit the needs of your customer.

• You can work at a fast pace to achieve and exceed KPI’s. You feed on the buzz of achieving your goals and being the best, you can be. You not only meet expectations – you exceed them.
• “Teamwork makes the dream work” – is your working motto. You build solid relationships with team members and management contributing to a sense of team work in all aspects of the role.
• You champion the art of world-class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer.
• You easily adapt your approach to activities, customers and opportunities to open up for stratospheric success.
• You follow the company grooming standards to a tee – you know what good looks like and are not afraid to display this.

• Ideally an NVQ-3 in Beauty Therapy

• You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.

• You aspire to be part of a beauty brand that disrupts the way it is seen – and continues to grow. You love all things Charlotte Tilbury – and are not afraid to spread the word.
• Ideally you will have experience in applying makeup – and knowing how to adapt your style to different customers with different needs.

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
  

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Position Requirements

Education/Experience:

• Four-year college degree required.
• Minimum 10 years’ experience in managing a business at non-food retails within EMEA.
• Retail experience within non-food retail is preferred.
• Working strongly together with EMEA sales teams in different countries and/or peers to work toward the same corporate goal.

Skills/Knowledge/Ability:

• Excellent proactive planning skills.
• Excellent computer Skills (MS Office Suite, Excel).
• Well-developed sales, people, communication, administration, sales policy, long-lead planning skills.
• Excellent forecasting and sales analytics skills.
• Knowledge of EMEA discount retailers.
• Experience with both FOB and EMEA shipping procedures.
• Formal knowledge of retailer and product categories within the industry.
• Entrepreneurial spirit.
• Excellent time management and follow-through skills.
• Good no-nonsense management skills.
• Strong Work Ethic and reputation of Integrity.
• Goal orientated.

Authority :

• Reports to the EVP Sales EMEA & APAC.

Key Result Areas and Activities

1. Account Management & Development:

• Identify and develop relationships with Discount retailers.
• Negotiate pricing on close out items to maximize profit.
• Build relationship with the retailer’s buying team, including all buyers, planners, replenishment team and inventory management team.
• Work with buying team to understand their needs, performance metrics, and timetables, building a seasonal business plan that meets these metrics.
• Respond to and acknowledge all customer requests in timely manner.
• Be the expert on the products, categories, and competition that fall under the area of responsibilities.
• Manage day-to-day service issues between MGA marketing, product development, customer service, import team, customer marketing, and retailer buying teams.

1. Profitable Sales:

• Creating and presenting profitable sales plans for both retailer and MGA.
• Develop contingency plans that can be implemented in a timely manner.
• Delivering the business plan.
• Work with Marketing, Internal Stakeholders, and Supply Chain to develop plans that address each account’s objectives and objections and then be able to sell the plan.
• Implement pricing actions as needed to move close out items.

1. Fiscal Responsibilities:

• Manage opportunities with a check and balance for the return on the investment.
• Identify opportunities to unload unsold inventory.

1. Forecasting:

• Review weekly POS, when available, and action resulting opportunities with the retailer and demand planners.
• Build and forecast plans that are based on facts, like items, actual sales, reasonable turn rates, and other historical data by working closely with MGA demand planning team.
• Be conscious of lead times and forecast deadlines.
• Manage both an import and domestic inventory flow program.
• Ensure forecasts reflect all defined promotional plans and communicate to retailers all MGA promotional activity (TV, print, etc.).

1. Communication:

• Timely, professional response with all colleagues and customers.
• Attend all required meetings, be prepared to participate, and ensure all follow up action is completed in a timely manner using the “who, what, when” template.
• Communicate issues and opportunities quickly to management team.
• Act as the retailers advocate on all business and product decisions while holding MGA interests at the highest level.
• Effectively and efficiently relay customer feedback, sales opportunities, and competitive market information to key stakeholders: Management, Marketing, and PD teams.