1033 Retail Assistants jobs in Peterlee

Retail Sales Advisor - 13 / half hrs (Sat & Sun) - Darlington

Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.

About us:

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of ou.

• Engage with customers to understand their needs and provide expert product recommendations.
• Achieve and exceed personal and team sales targets.
• Maintain a high standard of visual merchandising and store presentation.
• Assist with stock management, including receiving deliveries, inventory checks, and stock replenishment.
• Train and mentor junior sales staff, fostering a positive and collaborative team environment.
• Handle customer inquiries, complaints, and returns in a professional and efficient manner.
• Contribute to the implementation of store strategies and promotions.
• Ensure a safe and secure shopping environment for customers and staff.
• Stay up-to-date with product knowledge and industry trends.

• Previous experience in a retail sales role, with at least 2 years in a senior or supervisory capacity.
• Demonstrated ability to meet and exceed sales targets.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using POS systems and other retail management software.
• Flexibility to work a range of shifts, including weekends and public holidays, as required by the business needs.
• A genuine interest in the products offered by the store is a strong advantage.

• Exceeding sales targets and contributing to the store's revenue goals.
• Delivering outstanding customer service, building rapport, and addressing customer needs effectively.
• Maintaining a high standard of visual merchandising and store presentation.
• Assisting with inventory management, stocktakes, and replenishment.
• Training and mentoring junior sales staff, fostering a positive and collaborative team environment.
• Handling customer inquiries, complaints, and returns with professionalism and efficiency.
• Staying up-to-date with product knowledge and industry trends.
• Adhering to all company policies and procedures, including health and safety regulations.
• Opening and closing the store as required, ensuring security and operational readiness.

• Minimum of 3 years of experience in a retail sales role, with at least 1 year in a senior or supervisory capacity.
• Demonstrated ability to achieve and exceed sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong visual merchandising and merchandising skills.
• Proficiency in point-of-sale (POS) systems and inventory management software.
• Ability to lead and motivate a team.
• Flexibility to work varied shifts, including weekends and holidays.
• A proactive and results-oriented approach to work.
• A passion for fashion/retail and a keen eye for detail.

• Exceeding individual and team sales targets through exceptional customer engagement.
• Providing expert product knowledge and personalized recommendations.
• Maintaining high standards of store presentation, visual merchandising, and cleanliness.
• Assisting with inventory management, including stocktakes and order processing.
• Training and mentoring junior sales staff to enhance team performance.
• Handling customer complaints and resolving issues effectively to ensure satisfaction.
• Contributing to a positive and energetic team atmosphere.

• Proven experience in a retail sales role, preferably with some supervisory experience.
• Excellent communication, sales, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Strong understanding of retail operations and sales techniques.
• Flexibility to work varying shifts, including weekends and holidays.

Please be advised that this is a fixed term contract until 15/02/2026. The working hours are 15hrs/2 days, Monday to Sunday. Keyholder duties are included.

Main Purpose

Assist the Store Manager/Assistant Manager in the smooth running of the store in order to achieve sales and cost targets.

Key Responsibilities

• Act as keyholder and ensure that the store is opened and locked up according to Company secu.

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The Role.

An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.

About you.

You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

What we can offer you.

Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.

• Up to 7.5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Vacancy reference # 99489

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

• Develop and implement effective in-store merchandising strategies to drive sales and enhance customer experience.
• Create and maintain visual merchandising guidelines and planograms for all product categories.
• Train and guide store staff on visual merchandising standards and execution.
• Analyze sales data, customer feedback, and market trends to identify opportunities for merchandising improvements.
• Ensure accurate and appealing product presentation across all store formats.
• Collaborate with the buying team to effectively merchandise new product launches and seasonal collections.
• Manage the allocation and deployment of visual merchandising materials and fixtures.
• Conduct regular store visits to monitor compliance with merchandising standards and provide feedback.
• Oversee inventory management related to visual display stock.
• Contribute to the overall brand image and aesthetic in all retail environments.
• Stay informed about competitor merchandising strategies and industry best practices.

• Bachelor's degree in Marketing, Fashion Merchandising, Business, or a related field.
• Minimum of 5 years of experience in retail merchandising, visual display, or a related role.
• Proven ability to develop and implement successful merchandising strategies.
• Strong understanding of visual merchandising principles and techniques.
• Excellent analytical skills with the ability to interpret sales data and translate it into actionable insights.
• Proficiency in MS Office Suite, particularly Excel. Experience with retail analytics software is a plus.
• Strong communication, interpersonal, and leadership skills.
• Creative flair and a strong sense of style and aesthetics.
• Ability to manage multiple projects and deadlines effectively.
• Experience working with diverse retail environments.
• Flexibility to travel to various store locations within the region as needed.