What Jobs are available for Retail Assistants in Thame?

• Greet customers warmly and provide exceptional service throughout their shopping experience.
• Assist customers in finding products, answering questions, and offering personalized recommendations.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain the store's visual merchandising standards, ensuring products are attractively displayed.
• Replenish stock on the sales floor and assist with inventory management tasks.
• Keep the store clean, organized, and welcoming for customers.
• Handle customer returns and exchanges according to company policy.
• Collaborate with team members to achieve store sales goals.
• Potentially assist with online customer service inquiries or inventory updates via remote platforms.
• Adhere to all company policies, procedures, and health and safety guidelines.

• Previous experience in a customer-facing role or retail environment is beneficial but not essential.
• Excellent communication and interpersonal skills.
• A friendly, approachable, and positive attitude.
• Strong desire to provide outstanding customer service.
• Ability to work effectively as part of a team.
• Basic understanding of sales principles and product knowledge.
• Reliability and punctuality.
• Flexibility to work various shifts, including weekends and some evenings.
• Comfortable using POS systems and potentially digital communication tools for remote tasks.
• Based in or able to commute easily to Milton Keynes.

• Assisting customers with product selection, answering queries, and providing expert advice.
• Processing sales transactions accurately and efficiently using the POS system.
• Maintaining visual merchandising standards and ensuring the store is well-presented and organised.
• Stock management, including receiving deliveries, replenishing stock, and conducting inventory checks.
• Motivating and inspiring the sales team to achieve individual and store targets.
• Training and mentoring new sales associates.
• Handling customer complaints and resolving issues in a professional and timely manner.
• Contributing to a positive and collaborative team atmosphere.
• Adhering to company policies and procedures, including health and safety regulations.

• Support Store Managers in achieving sales targets and operational goals for assigned retail locations.
• Monitor and analyze sales performance data for each store, identifying trends and areas for improvement.
• Implement and ensure adherence to company sales strategies and promotional activities.
• Conduct regular store visits to assess operational standards, customer service levels, and visual merchandising.
• Provide coaching and guidance to store teams to enhance their sales techniques and product knowledge.
• Assist in the recruitment, onboarding, and training of new retail staff as needed.
• Ensure compliance with company policies, procedures, and health and safety regulations across all stores.
• Manage inventory levels and stock control processes in coordination with store management.
• Address customer feedback and resolve escalated issues promptly and professionally.
• Foster a collaborative and motivated work environment among store teams.
• Report on area performance to regional management, providing insights and recommendations.
• Identify opportunities for sales growth and operational efficiencies within the designated area.

• Proven experience in retail management, such as a Store Manager, Assistant Store Manager, or Supervisor role, with multi-site experience preferred.
• Demonstrated ability to drive sales performance and achieve targets.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent leadership, coaching, and team-building skills.
• Exceptional customer service orientation.
• Strong communication and interpersonal abilities.
• Ability to travel regularly within the designated area.
• Proficiency in POS systems and standard office software.
• A proactive approach to problem-solving and decision-making.
• Flexible and adaptable to changing retail demands.
• Passion for retail and customer engagement.

• Exceeding individual and team sales targets through effective selling techniques and product knowledge.
• Providing outstanding customer service, building rapport and loyalty with clients.
• Assisting customers with product selection, answering queries, and offering personalized advice.
• Maintaining a thorough understanding of current product ranges, promotions, and competitor activities.
• Implementing and maintaining visual merchandising standards to create an attractive and engaging store environment.
• Processing transactions accurately and efficiently using the point-of-sale system.
• Contributing to stock management, including receiving deliveries, inventory checks, and replenishment.
• Handling customer complaints and returns in a professional and satisfactory manner.
• Collaborating with team members to achieve common goals and foster a positive work atmosphere.
• Participating in ongoing training and development to enhance product knowledge and sales skills.

• Proven experience in a retail sales environment, with a track record of meeting and exceeding targets.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• A passion for delivering exceptional customer service and creating memorable shopping experiences.
• Strong product knowledge within the relevant retail sector (specific sector will be detailed upon application).
• Ability to work effectively both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays, as required by business needs.
• A keen eye for detail and a commitment to maintaining high standards of presentation.
• Basic numeracy skills for handling transactions and stock.
• A proactive and enthusiastic approach to sales and customer engagement.

Location: Bicester
Salary: Up to £33,000

Are you ready to elevate your career with a rapidly expanding market leader in retail? If you're passionate about driving success through people, processes, and a vibrant environment, this Supervisor opportunity is for you!

Become a key player in a high-profile retail store known for unbeatable value and outstanding customer service. With a recent surge in new store openings, we're looking for future leaders who are eager to grow. If you're ready to step up as an Supervisor, this is your time to shine.

As an Supervisor, you'll report directly to the Store Manager and help lead a dynamic team to boost store performance. Your role will involve driving turnover and revenue while managing KPIs, including wages, wastage, and shrinkage. You'll also champion compliance and top-tier customer service.

• Oversee the daily operations of your department.

• Step in as Duty Manager when the Store Manager is away.

• Collaborate with management to achieve company KPIs.

• Motivate your team to deliver exceptional customer service.

• Maintain high standards of presentation, stock control, and compliance.

• Ensure adherence to all Health & Safety policies.

• Use store performance data to inform commercial decisions.
  
  

• Previous experience in a fast-paced retail environment.

• A proactive, hands-on leadership style-always on the shop floor.

• Excellent communication, planning, and motivational skills.

• Results-driven with a passion for customer service.

• Ambition to develop into a future Store Manager or senior Supervisor role.
  
  

If you're an experienced Supervisor looking to make your next move, or a strong Supervisor ready to step up, we'd love to hear from you. Submit your CV and join our exciting retail journey in Bicester Village!

BBBH34614

Part-time position

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

A Charlotte Tilbury Retail Artist is the true heart of where all the magic happens in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering our customers to be the most beautiful version of themselves, so they have the confidence to achieve their dreams. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody – and you can adapt your style to suit the needs of your customer.

• You can work at a fast pace to achieve and exceed KPI’s. You feed on the buzz of achieving your goals and being the best, you can be. You not only meet expectations – you exceed them.
• “Teamwork makes the dream work” – is your working motto. You build solid relationships with team members and management contributing to a sense of team work in all aspects of the role.
• You champion the art of world-class artistry and an impeccable customer experience. You are a Charlotte Tilbury brand ambassador and want to pass on your knowledge to customer after customer.
• You easily adapt your approach to activities, customers and opportunities to open up for stratospheric success.
• You follow the company grooming standards to a tee – you know what good looks like and are not afraid to display this.

• Ideally an NVQ-3 in Beauty Therapy

• You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment such as beauty, retail or FMCG.

• You aspire to be part of a beauty brand that disrupts the way it is seen – and continues to grow. You love all things Charlotte Tilbury – and are not afraid to spread the word.
• Ideally you will have experience in applying makeup – and knowing how to adapt your style to different customers with different needs.

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
  

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Position Requirements

Education/Experience:

• Four-year college degree required.
• Minimum 10 years’ experience in managing a business at non-food retails within EMEA.
• Retail experience within non-food retail is preferred.
• Working strongly together with EMEA sales teams in different countries and/or peers to work toward the same corporate goal.

Skills/Knowledge/Ability:

• Excellent proactive planning skills.
• Excellent computer Skills (MS Office Suite, Excel).
• Well-developed sales, people, communication, administration, sales policy, long-lead planning skills.
• Excellent forecasting and sales analytics skills.
• Knowledge of EMEA discount retailers.
• Experience with both FOB and EMEA shipping procedures.
• Formal knowledge of retailer and product categories within the industry.
• Entrepreneurial spirit.
• Excellent time management and follow-through skills.
• Good no-nonsense management skills.
• Strong Work Ethic and reputation of Integrity.
• Goal orientated.

Authority :

• Reports to the EVP Sales EMEA & APAC.

Key Result Areas and Activities

1. Account Management & Development:

• Identify and develop relationships with Discount retailers.
• Negotiate pricing on close out items to maximize profit.
• Build relationship with the retailer’s buying team, including all buyers, planners, replenishment team and inventory management team.
• Work with buying team to understand their needs, performance metrics, and timetables, building a seasonal business plan that meets these metrics.
• Respond to and acknowledge all customer requests in timely manner.
• Be the expert on the products, categories, and competition that fall under the area of responsibilities.
• Manage day-to-day service issues between MGA marketing, product development, customer service, import team, customer marketing, and retailer buying teams.

1. Profitable Sales:

• Creating and presenting profitable sales plans for both retailer and MGA.
• Develop contingency plans that can be implemented in a timely manner.
• Delivering the business plan.
• Work with Marketing, Internal Stakeholders, and Supply Chain to develop plans that address each account’s objectives and objections and then be able to sell the plan.
• Implement pricing actions as needed to move close out items.

1. Fiscal Responsibilities:

• Manage opportunities with a check and balance for the return on the investment.
• Identify opportunities to unload unsold inventory.

1. Forecasting:

• Review weekly POS, when available, and action resulting opportunities with the retailer and demand planners.
• Build and forecast plans that are based on facts, like items, actual sales, reasonable turn rates, and other historical data by working closely with MGA demand planning team.
• Be conscious of lead times and forecast deadlines.
• Manage both an import and domestic inventory flow program.
• Ensure forecasts reflect all defined promotional plans and communicate to retailers all MGA promotional activity (TV, print, etc.).

1. Communication:

• Timely, professional response with all colleagues and customers.
• Attend all required meetings, be prepared to participate, and ensure all follow up action is completed in a timely manner using the “who, what, when” template.
• Communicate issues and opportunities quickly to management team.
• Act as the retailers advocate on all business and product decisions while holding MGA interests at the highest level.
• Effectively and efficiently relay customer feedback, sales opportunities, and competitive market information to key stakeholders: Management, Marketing, and PD teams.