Customer Service Agent

Great Malvern, West Midlands £26000 - £28000 Annually Four Squared Recruitment Ltd

Posted today

Job Viewed

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Job Description

permanent
Customer Service Agent
£26,000 - £28,000
Malvern
 
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be key in delivering outstanding customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met.
  
Key Responsibilities
  • Providing proactive and customer focused support, through a ticketing system and by phone
  • Liaising directly with suppliers and service providers to help resolve escalated issues
  • Proactively monitoring tickets and taking agreed actions to support customers
  • Ensure customers and their users are kept up to date on the progress of orders
  • Helping the business to drive continuous improvements in service delivery
  • Developing and maintaining strong relationships with our customers
  • Maintaining accurate records, updating service tickets and systems
  • Monitoring and ensuring delivery of contracted KPIs and SLAs
  
What You’ll Need
  • Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
  • Excellent problem-solving skills.
  • Passion for providing exceptional levels of customer service in every interaction.
  • Strong written and verbal communication skills and meticulous attention to detail
  • Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
  • Ability to multi-task, supporting customers with a wide range of support queries.
  • Driving Licence (preferred)
 
 
What We Offer
  • 25 Days Paid Holiday per Annum (plus Bank Holidays)
  • Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
  • Hybrid working
  • Casual dress
  • Company events
  • Flexitime
  • Free parking
  • Discretionary Annual Bonus linked to key performance metrics for team
  • On-site parking
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Bicton, West Midlands £13 Hourly Morson Talent

Posted today

Job Viewed

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Job Description

contract

Job Title: Customer Service Advisor – Billing Team
Location: Shrewsbury (fully on-site)
Contract: 3-month contract with potential for permanent opportunities
Start Date: 1st August 2025
Pay Rate: £12.60 per hour (£24,242 pro rata)
Hours: 37 hours per week, to be worked between 8:00am and 6:00pm, Monday to Friday
Holiday: 25 days annual leave (pro rata) + bank holidays

Morson Talent is proud to be recruiting for Severn Trent, one of the UK’s leading utilities companies. We are looking for friendly, confident, and reliable Customer Service Advisors to join their Billing team based in Shrewsbury.


About the Role:
You’ll be handling inbound customer calls and emails relating to billing queries. Your role will be to resolve issues efficiently and professionally, delivering an excellent experience to every customer.
This is a full-time, office-based role with full training provided. It’s ideal for candidates with customer service or administration experience, whether from retail, hospitality, office, or another background.


Please note: Applicants must be available for the full duration of the training period with no annual leave booked (2 weeks from 1st August).

What Youll Be Doing:
• Handling incoming telephone calls and email queries from customers
• Providing clear, accurate, and helpful responses regarding billing
• Updating internal systems with accurate information
• Working as part of a supportive and collaborative team
• Delivering high levels of customer satisfaction in every interaction

What We’re Looking For:
• Previous experience in customer service or administration (call centre experience is not essential)
• Good communication and listening skills
• A positive attitude and willingness to learn
• Ability to work to targets and remain calm under pressure
• Basic IT skills and ability to pick up new systems quickly
___
Apply today with your CV or contact Morson Talent for more information.
This is a fantastic opportunity to join Severn Trent and gain valuable experience with a respected organisation.

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent

Great Malvern, West Midlands Four Squared Recruitment Ltd

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full time
Customer Service Agent
£26,000 - £28,000
Malvern
 
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be key in delivering outstanding customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met.
  
Key Responsibilities
  • Providing proactive and customer focused support, through a ticketing system and by phone
  • Liaising directly with suppliers and service providers to help resolve escalated issues
  • Proactively monitoring tickets and taking agreed actions to support customers
  • Ensure customers and their users are kept up to date on the progress of orders
  • Helping the business to drive continuous improvements in service delivery
  • Developing and maintaining strong relationships with our customers
  • Maintaining accurate records, updating service tickets and systems
  • Monitoring and ensuring delivery of contracted KPIs and SLAs
  
What You’ll Need
  • Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
  • Excellent problem-solving skills.
  • Passion for providing exceptional levels of customer service in every interaction.
  • Strong written and verbal communication skills and meticulous attention to detail
  • Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
  • Ability to multi-task, supporting customers with a wide range of support queries.
  • Driving Licence (preferred)
 
 
What We Offer
  • 25 Days Paid Holiday per Annum (plus Bank Holidays)
  • Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
  • Hybrid working
  • Casual dress
  • Company events
  • Flexitime
  • Free parking
  • Discretionary Annual Bonus linked to key performance metrics for team
  • On-site parking
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Adforton, West Midlands ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Acton Scott, West Midlands ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Acton Beauchamp, West Midlands ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Acton Green, West Midlands ApexFocusGroup

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Powys, Wales ApexFocusGroup

Posted 34 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Yarsop, West Midlands ApexFocusGroup

Posted 34 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Yatton, West Midlands ApexFocusGroup

Posted 34 days ago

Job Viewed

Tap Again To Close

Job Description

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.

Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.

This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
 

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