225 Retail Manager jobs in Hayes
Customer Service Manager
Posted today
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Job Description
We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.
The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.
This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.
Your main responsibilities on a day to day basis will be:-- Driving customer onboarding.
- Leading implementation and embedment.
- Engaging with customers through weekly service meetings.
- Delivering airline Key Performance Indicators and Service Level Agreements.
- Acting as a link between operations and customer.
- Developing and introducing new business.
- Monitoring and managing customer Key Performance Indicators.
- Producing reports for senior managers.
- Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
- Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
- Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.
- Customer Service Experience within a service delivery environment.
- Confidence to explore and develop new business opportunities.
- Good communication skills with the ability to build strong relationships with key stakeholders.
- Planning and organisational skills including handling multiple tasks and prioritising them.
- Airport experience is desirable.
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our ValuesSafety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
Senior Retail Manager
Posted 8 days ago
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Luxury Fashion Retail Manager
Posted 25 days ago
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Job Description
Responsibilities:
- Oversee daily store operations, ensuring smooth and efficient functioning of all retail activities.
- Develop and implement sales strategies to achieve and exceed store targets and key performance indicators (KPIs).
- Recruit, train, mentor, and motivate a team of sales associates to deliver outstanding customer service.
- Manage inventory levels, visual merchandising, and stock control to optimise sales and minimise loss.
- Build and maintain strong relationships with a discerning clientele, fostering loyalty and repeat business.
- Ensure the store environment consistently reflects the brand's luxury aesthetic and standards.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Conduct regular performance reviews and provide ongoing coaching to the sales team.
- Analyse sales data and market trends to identify opportunities for growth and improvement.
- Collaborate with marketing and head office teams on promotional activities and brand initiatives.
- Ensure compliance with all company policies, procedures, and legal requirements.
- Contribute to strategic planning for the boutique, balancing in-store presence with remote administrative tasks.
- Proven experience as a Retail Manager, preferably within the luxury fashion or high-end retail sector.
- Demonstrable success in achieving and exceeding sales targets.
- Strong leadership, team management, and coaching skills.
- Excellent understanding of luxury retail operations and clienteling.
- Exceptional customer service and communication abilities.
- A keen eye for visual merchandising and brand presentation.
- Proficiency in retail management software and MS Office Suite.
- Flexibility to work a hybrid schedule, including some weekends and evenings, and willingness to travel occasionally for training or meetings.
- A genuine passion for fashion and an appreciation for luxury brands.
Area Retail Manager - No Remote
Posted 9 days ago
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Job Description
Key Responsibilities:
- Manage and motivate a team of Store Managers to achieve sales, profitability, and customer service targets across multiple locations.
- Develop and implement regional sales strategies to drive revenue growth and market share.
- Monitor store performance, analyse sales data, and identify opportunities for improvement.
- Ensure consistent implementation of brand standards, visual merchandising guidelines, and operational procedures across all stores.
- Recruit, train, and develop high-calibre store management teams.
- Conduct regular store visits, performance reviews, and provide constructive feedback to store teams.
- Manage operational budgets, stock control, and inventory management within the region.
- Oversee health and safety compliance and security procedures in all stores.
- Foster a positive and engaging work environment that promotes customer satisfaction.
- Act as the primary point of contact for store-level issues and escalations.
- Proven experience as an Area Manager, Regional Manager, or similar multi-site retail management role.
- Demonstrable success in driving sales and achieving targets within the retail sector.
- Strong leadership, coaching, and team development skills.
- Excellent understanding of retail operations, KPIs, and financial management.
- Exceptional communication, interpersonal, and influencing skills.
- Ability to travel regularly within the designated geographical area.
- Proficiency in retail management software and reporting tools.
- A passion for customer service and delivering an outstanding retail experience.
- Strong organisational and time-management abilities.
- Must hold a valid UK driving license and be eligible to work in the UK.
Retail Shift Manager
Posted today
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Summary
£15.65 to £6.15 per hour | 40 hours | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.
Just like you.
As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.
In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per ho for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.
What you'll do
- Motivate and support your team, learning from our Leadership and Company Principles
- Swiftly solve problems and delegate tasks
- Create an environment where your colleagues can succeed alongside you
- Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
- Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
- Give our customers the very best experience every time they visit your store
What you'll need
- Experience leading a team to achieve targets in a bustling, fast-paced environment
- The ability to effectively delegate tasks and motivate your team
- Patience and a friendly manner with the ability to keep calm in any situation
- Passion to thrive as a key part of the Store Team
- A proactive and encouraging approach to help your colleagues develop themselves and store operations
What you'll receive
- 30-35 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Long service awards
- Plus, more of the perks you deserve
You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Retail Shift Manager
Posted today
Job Viewed
Job Description
Summary
£14.95 - £5.45 per hour | 40 hour contract | AM & PM shifts | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.
Just like you.
As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.
In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per ur for work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.
What you'll do
- Motivate and support your team, learning from our Leadership and Company Principles
- Swiftly solve problems and delegate tasks
- Create an environment where your colleagues can succeed alongside you
- Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
- Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
- Give our customers the very best experience every time they visit your store
What you'll need
- Experience leading a team to achieve targets in a bustling, fast-paced environment
- The ability to effectively delegate tasks and motivate your team
- Patience and a friendly manner with the ability to keep calm in any situation
- Passion to thrive as a key part of the Store Team
- A proactive and encouraging approach to help your colleagues develop themselves and store operations
What you'll receive
- 30-35 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Long service awards
- Plus, more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Retail Shift Manager
Posted today
Job Viewed
Job Description
Summary
£14.95 - £5.45 per hour | Full Time Contract | AM and PM shifts Weekends | 30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.
Just like you.
As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.
In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour or work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.
What you'll do
- Motivate and support your team, learning from our Leadership and Company Principles
- Swiftly solve problems and delegate tasks
- Create an environment where your colleagues can succeed alongside you
- Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
- Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
- Give our customers the very best experience every time they visit your store
What you'll need
- Experience leading a team to achieve targets in a bustling, fast-paced environment
- The ability to effectively delegate tasks and motivate your team
- Patience and a friendly manner with the ability to keep calm in any situation
- Passion to thrive as a key part of the Store Team
- A proactive and encouraging approach to help your colleagues develop themselves and store operations
What you'll receive
- 30-35 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Long service awards
- Plus, more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
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Retail Media Manager
Posted 18 days ago
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Job Description
**Retail Media Manager, EU**
**London, UK**
**Hybrid Working**
**Attractive salary & benefits**
**Let's Talk About You**
You're ambitious, but you want a career with purpose-we love that. You're up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine.
We are looking for an experienced Professional to join Edgewell Personal Care - a global consumer goods business with a portfolio of over 25 brands (Wilkinson Sword, Schick, Hawaiian Tropic, Carefree, Bulldog Skincare for Men, Jack Black and recently acquired Cremo Grooming. just to name a few!).
**Now, Let's Get Down to Business**
The **EU Retail Media Manager** is responsible for driving the e-commerce performance marketing strategy and execution across the European market. This includes working closely with the key pureplay accounts (particularly Amazon) our ecommerce advertising agencies, other online retail partners to develop and implement marketing campaigns, digital strategies, that maximize online sales, search results, enhance brand visibility, and drive customer engagement. This role requires a data-driven, creative, and results-oriented individual who can balance strategic planning with tactical execution.
**Are You Ready to Show Us What You've Got?**
While your experience is of course important, we're all about making useful things joyful, so we love when our prospective candidates are passionate about this too.
**Here's a sample of what you'll get up to:**
**E-commerce Performance Marketing Strategy & Planning:**
+ Develop and execute the e-commerce trade marketing strategy for Europe, aligning with overall brand objectives and key pureplay account needs.
+ Develop an SEO specific strategy; to complement Paid Search to increase the visibility of brands with the objective to increasing sales for the e-com business.
+ Partner with cross-functional teams (brand, sales, digital, and product) to ensure e-commerce campaigns are aligned with business goals.
+ Identify emerging trends in e-commerce marketing and propose innovative tactics to improve customer experience and drive online sales.
+ Manage and update the e-commerce marketing calendar, ensuring timely execution of campaigns, promotions, and product launch activities online.
**Digital Advertising & Campaign Management:**
+ Lead the creation and execution of digital advertising campaigns (e.g., paid search, SEO, paid display, affiliates, CRM) to drive traffic and sales on e-commerce platforms.
+ Optimize campaigns based on data insights, ensuring a high return on investment (ROI) and maximizing customer acquisition and conversion.
+ Work closely with the marketing team to execute paid media strategies across key ecommerce channels
+ Manage budgets for paid media, ensuring efficient spend allocation and achieving KPIs.
**Performance Tracking, Reporting & Optimisation:**
+ Define and track key performance indicators (KPIs) for e-commerce marketing campaigns, including sales growth, traffic, conversion rates, new customer rate, and customer acquisition costs.
+ Use key data and analytics tools to evaluate the effectiveness of campaigns, identifying opportunities for optimization.
+ Provide regular reporting on e-commerce marketing activities, sharing insights and recommendations with senior leadership and key stakeholders.
**Content Creation & Optimization:**
+ Collaborate with creative teams (internally/ or externally) to develop high-quality content for e-commerce sites (e.g., Displays), digital channel ads, social platforms.
+ Drive initiatives to continuously improve online product content based on customer/ consumer feedback, performance data, and A/B testing results.
**Cross-functional Collaboration:**
+ Work closely with the eCom trading managers, creatives and marketing teams to ensure strong proposition and consistent messaging across all digital touchpoints.
+ Coordinate with the logistics and supply chain teams to ensure product availability and timely delivery for promotions and campaigns.
+ Collaborate with customer service teams to ensure that customer queries related to online sales are addressed promptly and effectively.
**Pureplay Account, Marketplace, Social Commerce, DTC Advertising Management:**
+ Develop and manage marketing initiatives tailored to specific e-commerce platforms to increase product visibility, conversion rates, and sales.
+ Monitor and optimize advertising executions, ensuring they meet platform guidelines and leverage the best possible SEO practices.
+ Collaborate with marketplace partners to implement digital merchandising, content optimization, and promotional campaigns.
Here's what we are looking for:
**Essential:**
+ 5+ years of experience in performance media particularly in Amazon or leading agencies which specialize in Personal Care/ FMCG industries
+ Deep understanding of eCommerce platforms and good understanding of trading/ general account management
+ Strong experience with digital advertising (AIO, Google Ads, Meta, TikTok, CRM)
+ Proficiency in using analytics tools (AMS/ AMC, Google Analytics, Meta, TikTok, Power BI, Salesforce) to track and report on campaign performance.
+ Ability to work independently and manage multiple projects in a fast-paced environment.
+ Excellent written and verbal communication skills.
**Desirable** **:**
+ Experience in the Consumer Goods or Retail industry.
+ Proficiency in additional European languages (e.g., French, German, Spanish) is a plus.
**Personal Attributes:**
+ Strong analytical mindset with the ability to derive insights from data and optimize performance.
+ Creative thinker with the ability to craft engaging campaigns that resonate with the target audience.
+ Results-driven, with a focus on achieving KPIs and driving measurable outcomes.
+ Team player who thrives in a collaborative environment and builds strong relationships with internal and external partners.
+ Highly organized, with strong project management skills and attention to detail.
+ Customer-centric, always striving to enhance the online shopping experience.
**What we offer**
Competitive salary, hybrid working possible, employee assistance programme, life assurance, discounted Edgewell branded products, core working hours, 25 days annual leave, free beverage & snacks, sports & social club membership, casual smart dress code and a great boss!
**Now take the nest step**
If you're looking forward to progressing your career with us, then we're looking forward to hearing from you. Please email an up-to-date CV in English along with your salary expectations. Alternatively, feel free to pass onto your teammates who may be interested. For information about this great company, visit is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.
Retail Partner Manager
Posted today
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Location: Slough with hybrid working / regional travel required
Reports to: Aftersales Director
About the Role
We are looking for a dynamic Retail Partner Manager (Aftersales) to join our newly formed aftersales structure. This role will be essential in building, supporting, and managing our retail dealer network, ensuring they deliver outstanding customer experiences while meeting the brand’s technical, operational and performance standards.
This role sits at the heart of an exciting new venture between Jameel Motors and GAC, established to introduce the AION range of intelligent electric vehicles to the UK market.
As part of the launch team, you will help establish and grow AION Auto UK combining GAC’s cutting-edge EV innovation with Jameel Motors’ deep automotive expertise to deliver a new benchmark in electric mobility.
You’ll play a key role in shaping the brand’s presence from the ground up — contributing to strategy, execution, and the creation of a customer experience that reflects the innovation, intelligence, and ambition behind AION.
This is more than a position in a new company; it’s an opportunity to be part of a defining moment in the UK’s transition to intelligent, sustainable mobility.
Find out more and follow us on AION Auto UK’s LinkedIn page .
Key Responsibilities:
- Build and maintain strong relationships with GAC retail partners, acting as the main point of contact to support their operational and technical needs.
- Ensure dealer compliance with brand standards, including sales processes, service quality, and technical operations.
- Drive dealer performance through regular assessments, coaching, and development initiatives focused on improving customer satisfaction and operational efficiency.
- Collaborate closely with internal teams including sales, training, technical, and warranty departments to ensure aligned dealer support and seamless operations.
- Lead new dealer onboarding and training programs to uphold GAC’s brand values and product knowledge.
- Monitor market trends, competitor activities, and dealer feedback to recommend strategies that strengthen the retail network and brand presence.
Candidate Profile:
- Proven track record in retail partner management or dealer network support within the automotive industry.
- Strong understanding of technical vehicle aspects, warranty processes, and dealer operations.
- Exceptional communication and interpersonal skills, with the ability to influence and build rapport at all levels.
- Strategic thinker with excellent problem-solving capabilities and a customer-focused mindset.
- Experience with new vehicle launches and managing technical standards across a dealer network is highly desirable.
- Self-motivated, organised, and able to work independently while managing multiple priorities in a fast-paced environment.
- Knowledge of UK automotive retail regulations and standards is preferred.
Retail Sales Manager
Posted today
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Job Description
The Company:
My client are a retailer specialising in fitness equipment and accessories. They offer a wide range of products such as exercise machines, weights, gym accessories, and other fitness-related items. They cater to individuals and businesses looking to set up home or commercial gyms and are looking for a Store Manager to help manage the team at their Willesden Lane showroom.
The Role:
As a key member of the UK Retail Management team, your role involves proficiently overseeing the daily operations of the store and effectively managing the Retail Sales Team. Your enthusiasm and motivation, coupled with a sales-oriented mindset, are essential as you strive to surpass sales targets.
Your responsibilities extend to overseeing the entire in-store customer experience, you will collaborate with the Retail Management Team to ensure smooth operational workflows. Leading the ambassadors, your focus is on establishing an optimal team structure and ensuring thorough training to deliver an exceptional customer experience.
- Achieve and surpass sales and profitability goals
- Generate new business locally through proactive marketing efforts
- Take ownership of the customer journey and maintain a positive in-store experience
- Adapt store layout based on seasonal/shop development demands
- Execute footfall activities such as product demonstrations and price promotions
- Plan and manage resources, including recruitment, onboarding, and continuous development
- Motivate and inspire the team for continuous growth and development
- Set and achieve team and store KPIs related to sales and profitability
- Ensure optimal in-store stock levels, maintenance, and regular stock takes
- Provide regular reports to the management team (monthly, weekly, and daily updates)
- Ensure health and safety of customers, visitors, and colleagues in the retail environment
- Own and enhance consumer review metrics
- Attend and contribute to Retail and SMTC meetings
Key Requirements:
- Exhibit composure, confidence, and enthusiasm
- Serve as a dynamic, influential, and motivating retail leader
- Possess effective communication skills, both written and verbal
- Proficient in using MS Office, email, VOIP telephone system, and PC-based back office systems
- Self-motivated with a strong ability to use initiative
- Skilled in developing and enhancing processes
- Demonstrate strong people management skills
- Capable of enhancing performance through coaching and mentoring
For the right candidate, the base salary is £35-40K + £10-15K OTE uncapped + 50% stroe discount. If working for a Willesden Lane based retailer specialising in fitness equipment and accessories sounds like you then please click ‘APPLY’, or alternatively email your CV to Kyle Maslen at Saleslogic –