Retail Operations Manager

B1 1BB Birmingham, West Midlands £45000 Annually WhatJobs

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full-time
Our client, a leading national retailer known for its commitment to customer excellence, is looking for an experienced and dynamic Retail Operations Manager to oversee a flagship store located in the heart of Birmingham, West Midlands, UK . This role is central to ensuring the smooth and efficient day-to-day running of the store, driving sales performance, and maintaining the highest standards of customer service and operational efficiency. The successful candidate will be a natural leader with a passion for retail and a proven ability to manage diverse teams.

Key responsibilities include managing all aspects of store operations, from inventory management and visual merchandising to staff scheduling and training. You will be responsible for setting sales targets, monitoring performance against KPIs, and implementing strategies to achieve and exceed these goals. Driving exceptional customer experiences and fostering a positive shopping environment will be paramount. You will manage the store budget, controlling costs and maximising profitability. This role involves recruiting, developing, and motivating a high-performing store team, including assistant managers and sales associates. Ensuring compliance with all company policies, health and safety regulations, and loss prevention procedures is crucial. You will work closely with the merchandising team to ensure product availability and effective display. Feedback on customer trends and product performance will be vital in informing strategic decisions.

The ideal candidate will have a minimum of 5 years of progressive experience in retail management, with a demonstrable track record of success in a similar role, ideally within a high-volume retail environment. Strong leadership, communication, and interpersonal skills are essential. You should possess excellent organisational and problem-solving abilities, with a keen eye for detail. A deep understanding of retail operations, sales techniques, and customer service principles is required. The ability to analyse sales data and use insights to drive business improvements is crucial. Experience in budget management and staff development is necessary. A flexible approach to working hours, including weekends and evenings as required by retail demands, is essential. This is a fantastic opportunity to take ownership of a key retail location in Birmingham and contribute to the continued success of a well-respected brand.
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Retail Operations Manager

WV1 1DG Wolverhampton, West Midlands £40000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client, a dynamic and expanding retail group, is seeking a motivated and experienced Retail Operations Manager to oversee their operations in the **Wolverhampton, West Midlands, UK** region. This role demands a strategic thinker with a strong understanding of retail environments and a proven ability to drive efficiency and customer satisfaction. The position follows a hybrid work model, requiring presence in the region for store visits, team meetings, and operational oversight, while allowing for some remote work flexibility.

Key Responsibilities:
  • Oversee the day-to-day operations of multiple retail stores within the assigned region.
  • Implement and monitor operational policies and procedures to ensure consistency and efficiency.
  • Drive sales performance and profitability by analyzing key metrics and identifying areas for improvement.
  • Manage inventory levels, stock control, and loss prevention strategies.
  • Ensure exceptional customer service standards are met and exceeded across all locations.
  • Recruit, train, develop, and manage store teams, fostering a positive and high-performing work culture.
  • Conduct regular store visits to assess performance, provide support, and ensure visual merchandising standards are maintained.
  • Manage store budgets, control operational expenses, and optimize resource allocation.
  • Ensure compliance with all health, safety, and legal regulations.
  • Liaise with head office departments (e.g., marketing, merchandising) to align store activities with broader company strategies.
Qualifications:
  • Proven experience in retail management, with a minimum of 3-5 years in a supervisory or managerial role overseeing multiple stores or a large retail operation.
  • Strong understanding of retail operations, merchandising, inventory management, and loss prevention.
  • Demonstrated ability to drive sales growth and achieve operational targets.
  • Excellent leadership, team management, and coaching skills.
  • Proficiency in using retail management software and POS systems.
  • Strong analytical and problem-solving abilities.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work independently and manage time effectively across different locations.
  • Flexibility to travel within the **Wolverhampton** region and occasionally to other locations as required.
  • A degree in Business Administration, Retail Management, or a related field is an advantage.
This is an excellent opportunity for a results-driven Retail Operations Manager to contribute to the success of a growing brand in the **Wolverhampton** area. If you are passionate about retail and possess strong leadership skills, we encourage you to apply.
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Retail Operations Manager

B1 1BB Birmingham, West Midlands £45000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a leading retailer known for its innovative product lines and exceptional customer service, is seeking a dynamic and results-driven Retail Operations Manager. This is a hands-on role based in our flagship store in Birmingham, West Midlands, UK , requiring your constant presence to ensure seamless day-to-day operations. You will be responsible for overseeing all aspects of store performance, including sales, customer experience, inventory management, visual merchandising, and staff training and development. Your key objective will be to maximize profitability while upholding the brand's high standards. You will lead and motivate a team of store associates and department heads, fostering a positive and high-performing work environment. This role demands strong leadership qualities, excellent problem-solving skills, and a keen understanding of retail metrics and market trends. You will work closely with the regional management team to implement strategic initiatives, optimize operational efficiency, and drive sales growth. A passion for retail, a customer-centric approach, and the ability to manage multiple priorities in a fast-paced environment are essential. Experience in a similar management role within the retail sector is a prerequisite.

Key Responsibilities:
  • Manage all day-to-day operations of the retail store to ensure smooth functioning.
  • Drive sales performance and achieve store revenue targets.
  • Deliver an outstanding customer experience to drive loyalty and satisfaction.
  • Manage inventory levels, stock control, and merchandising standards.
  • Lead, train, and motivate the store team to achieve peak performance.
  • Implement and enforce company policies and procedures.
  • Monitor operational costs and implement strategies for cost control.
  • Analyze sales data and market trends to identify opportunities for growth.
  • Ensure visual merchandising standards are met and updated regularly.
  • Handle customer escalations and resolve issues effectively.
  • Contribute to the development and execution of regional retail strategies.
Qualifications:
  • Proven experience in a Retail Management or Store Manager role.
  • Demonstrable success in driving sales and achieving targets.
  • Strong understanding of retail operations, merchandising, and inventory management.
  • Excellent leadership, team-building, and communication skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Proficiency in retail management software and POS systems.
  • Ability to analyze data and make informed business decisions.
  • Strong problem-solving and decision-making capabilities.
  • Flexible and adaptable to changing retail environments.
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Retail Operations Manager

WV1 1BY Wolverhampton, West Midlands £30000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is looking for an enthusiastic and experienced Retail Operations Manager to oversee and optimize the daily operations of their store in **Wolverhampton**. This role requires a hands-on individual with a strong understanding of retail best practices, excellent leadership skills, and a commitment to delivering exceptional customer service. The successful candidate will be responsible for driving sales, managing staff, maintaining store standards, and ensuring a positive shopping experience for all customers.

Key Responsibilities:
  • Manage all aspects of store operations, including staffing, inventory, merchandising, and customer service.
  • Lead, train, and motivate a team of retail associates to achieve sales targets and uphold company standards.
  • Ensure the store is well-presented, clean, and organized at all times.
  • Implement and monitor store policies and procedures to ensure compliance and efficiency.
  • Manage inventory levels, including ordering, receiving, and stock control, to minimize shrinkage and maximize product availability.
  • Drive sales performance by implementing effective sales strategies and promotions.
  • Handle customer inquiries, complaints, and returns in a professional and timely manner.
  • Monitor sales performance, analyze key metrics, and report on store results.
  • Conduct regular staff meetings to communicate goals, updates, and training.
  • Ensure adherence to all health, safety, and security regulations.

Qualifications and Experience:
  • Proven experience in retail management, with a strong track record of success.
  • Demonstrated leadership and team management abilities.
  • Excellent customer service and communication skills.
  • Strong understanding of retail operations, merchandising, and inventory management.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in point-of-sale (POS) systems and other retail software.
  • A proactive approach to problem-solving and decision-making.
  • Ability to motivate and inspire a team.
  • Passion for the retail industry and delivering outstanding customer experiences.

This is an excellent opportunity for a driven individual to manage a key retail location in **Wolverhampton** and contribute to the company's success. If you have a passion for retail and proven leadership skills, we encourage you to apply.
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Retail Operations Manager

B3 3BN Birmingham, West Midlands £45000 Annually WhatJobs

Posted 12 days ago

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Job Description

full-time
Our client, a prominent and expanding retail group, is looking for a dynamic and experienced Retail Operations Manager to oversee and optimize operations across their stores in and around Birmingham, West Midlands, UK . This critical role is responsible for ensuring the smooth and efficient functioning of retail sites, driving sales performance, and maintaining exceptional customer service standards. You will manage a team of store managers and operational staff, providing leadership, training, and support to foster a high-performing retail environment. Key responsibilities include developing and implementing operational strategies, monitoring sales figures and key performance indicators (KPIs), managing budgets and controlling costs, ensuring compliance with health and safety regulations, and overseeing inventory management and stock control. You will also be instrumental in driving initiatives to enhance the customer experience, from store layout and visual merchandising to staff training and customer service protocols. The ideal candidate will have a proven track record in retail management, with significant experience in multi-site operations. A strong understanding of retail KPIs, P&L management, and inventory systems is essential. Excellent leadership, communication, and problem-solving skills are required, along with the ability to motivate and inspire teams. You should be highly organized, results-oriented, and possess a keen eye for detail. Experience in developing and executing operational plans and a passion for customer satisfaction are paramount. This role requires a significant presence within the retail locations across the Birmingham region, making it an on-site position with no remote work option. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred, alongside extensive hands-on experience in the retail sector. If you are a strategic thinker with a passion for retail excellence and a proven ability to drive operational success, we invite you to apply.
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Retail Operations Manager

B1 1AA Birmingham, West Midlands £40000 Annually WhatJobs

Posted 19 days ago

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Job Description

full-time
Our client, a leading retailer, is seeking a results-oriented and experienced Retail Operations Manager to oversee and enhance their operations in Birmingham, West Midlands, UK . This role demands a proactive leader with a strong understanding of retail best practices, inventory management, customer service excellence, and team leadership. You will be responsible for ensuring the smooth and efficient day-to-day running of multiple retail locations, driving sales performance, and maintaining high standards across all operational areas. Key responsibilities include managing staff performance, developing training programs, overseeing stock control and merchandising, implementing operational policies and procedures, and ensuring compliance with health and safety regulations. The ideal candidate will have a proven track record in retail management, with demonstrable success in improving operational efficiency and profitability. Excellent leadership, communication, and problem-solving skills are essential. You should be adept at motivating and developing teams, fostering a positive and customer-centric work environment. Experience with retail management systems and a strong understanding of retail KPIs are required. This is an exciting opportunity to join a reputable company and play a key role in its continued success. We are looking for an individual with a passion for retail and a commitment to delivering exceptional customer experiences. Your strategic insights and operational expertise will be highly valued. Opportunities for career advancement within this growing organization are available for high-performing individuals. Join a team that values dedication and drives for excellence.
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Retail Operations Manager

B1 1BB Birmingham, West Midlands £40000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client is a prominent retailer known for its commitment to customer experience and quality products. They are seeking a dynamic and results-driven Retail Operations Manager to oversee the successful operation of their flagship store in **Birmingham, West Midlands, UK**. This is a pivotal role requiring a strategic thinker with a passion for retail excellence. You will be responsible for ensuring exceptional store performance, managing staff, optimizing inventory, and driving sales growth. Key duties include leading and motivating a team of retail associates, implementing visual merchandising standards, managing store budgets, and upholding all company policies and procedures. You will also be responsible for customer service excellence, handling customer inquiries and resolving issues effectively. The ideal candidate will have a proven track record in retail management, with at least 5 years of experience in a similar role. Strong leadership, communication, and interpersonal skills are essential. You should possess a deep understanding of retail operations, sales strategies, and inventory management systems. Experience with POS systems and retail analytics is required. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred, but extensive relevant experience will be considered. If you are a highly motivated individual with a flair for retail and a commitment to achieving targets, this role offers a fantastic opportunity to grow your career within a respected retail brand.
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Retail Store Manager

WV1 1AA Wolverhampton, West Midlands £30000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for an enthusiastic and experienced Retail Store Manager to lead their busy store located in **Wolverhampton**. This is a key operational role responsible for ensuring the smooth running of the store, driving sales performance, and delivering an exceptional customer experience. You will manage a team of retail associates, overseeing recruitment, training, performance management, and staff scheduling. Key responsibilities include achieving sales targets, controlling inventory, managing store budgets, and maintaining high standards of visual merchandising and store presentation. The Store Manager will also be responsible for implementing company policies and procedures, ensuring compliance with health and safety regulations, and fostering a positive and productive work environment. Exceptional leadership, communication, and customer service skills are essential. You must be adept at motivating a team, resolving customer issues, and making sound operational decisions. Experience in a retail management role, with a proven ability to drive sales and manage staff, is required. A passion for the retail industry and a commitment to delivering excellent service are vital. The ideal candidate will possess strong commercial acumen and a proactive approach to identifying opportunities for growth and improvement within the store. Join a well-established retail brand committed to customer satisfaction and employee development, offering a challenging and rewarding career in the heart of **West Midlands**. This role requires a dedicated individual who can inspire their team and contribute to the store's success.
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Retail Store Manager

B1 1BB Birmingham, West Midlands £30000 annum (plus WhatJobs

Posted 6 days ago

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Job Description

full-time
Our client, a renowned national retailer, is seeking an experienced and dynamic Retail Store Manager to lead their flagship store in Birmingham, West Midlands, UK . This is a pivotal role responsible for driving sales, managing store operations, and ensuring an exceptional customer experience. The successful candidate will be a natural leader, passionate about retail, and committed to building and motivating a high-performing store team.

The ideal candidate will have a proven track record of success in retail management, with demonstrable experience in managing store profitability, visual merchandising, inventory control, and staff development. You will be responsible for setting sales targets, implementing store strategies, and ensuring compliance with company policies and procedures. A key aspect of the role involves creating a positive and engaging store environment that attracts and retains customers. Your ability to analyze sales data, identify trends, and adapt strategies accordingly will be crucial.

Key responsibilities include recruiting, training, and developing store staff, managing staff rotas, and conducting performance reviews. You will oversee daily operations, ensuring the store is well-presented, stocked, and operating efficiently. Customer service excellence is paramount, and you will be expected to lead by example in resolving customer issues and ensuring satisfaction. Managing store budgets, controlling costs, and minimizing stock loss are also integral parts of the role. Experience with point-of-sale (POS) systems and inventory management software is essential.

We are looking for a proactive, results-driven individual with excellent leadership and communication skills. You must be adaptable, resilient, and able to thrive in a fast-paced retail environment. A genuine passion for the retail industry and a commitment to exceeding customer expectations are vital. A relevant qualification in retail management or business would be advantageous. This is an outstanding opportunity to take ownership of a key retail location in the heart of Birmingham, West Midlands, UK , and contribute to the continued success of a leading brand.

Responsibilities:
  • Oversee all aspects of store operations to drive sales and profitability.
  • Lead, motivate, and develop a high-performing store team.
  • Manage staff recruitment, training, scheduling, and performance.
  • Ensure excellent customer service and a positive shopping experience.
  • Implement visual merchandising standards and maintain store presentation.
  • Manage inventory levels, stock control, and loss prevention.
  • Monitor sales performance, analyze data, and implement strategies for improvement.
  • Ensure compliance with all company policies and procedures.
  • Control store expenses and manage budgets effectively.
Qualifications:
  • Proven experience as a Retail Store Manager or Assistant Store Manager.
  • Demonstrated success in driving sales and managing store operations.
  • Strong leadership, communication, and interpersonal skills.
  • Experience with inventory management and POS systems.
  • Ability to analyze sales data and develop strategic plans.
  • Passion for customer service and retail excellence.
  • Flexible availability, including evenings and weekends, as required.
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Retail Store Manager

WV1 1LA Wolverhampton, West Midlands £35000 annum + bon WhatJobs

Posted 6 days ago

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full-time
A leading fashion retailer is seeking an experienced and dynamic Retail Store Manager to oversee their flagship store in **Wolverhampton, West Midlands, UK**. This is a key role focused on driving sales, delivering exceptional customer service, and leading a high-performing team. You will be responsible for all aspects of store operations, including staff recruitment, training and development, inventory management, visual merchandising, and achieving sales targets. The ideal candidate will have a passion for fashion retail, a strong understanding of consumer trends, and a proven ability to motivate and inspire a team. You will ensure the store environment is inviting and consistently reflects the brand's image and values. Key responsibilities include managing store budgets, controlling costs, implementing promotional activities, and ensuring compliance with all company policies and procedures. Building strong customer relationships and fostering a positive store culture are paramount. This role demands excellent leadership, communication, and operational management skills.Key Responsibilities:
  • Manage all day-to-day operations of the retail store.
  • Drive sales performance and achieve store targets.
  • Lead, coach, and develop a team of retail associates.
  • Recruit, train, and onboard new staff members.
  • Ensure exceptional customer service standards are met and exceeded.
  • Manage inventory levels, stocktakes, and merchandising to optimize sales.
  • Implement visual merchandising guidelines to create an attractive store environment.
  • Oversee store opening and closing procedures, security, and cash handling.
  • Manage store expenses and P&L to achieve profitability targets.
  • Foster a positive and motivating work environment for the store team.
Qualifications:
  • Previous experience as a Retail Store Manager or Assistant Store Manager.
  • Demonstrated success in achieving sales targets and managing store operations.
  • Strong leadership, team management, and motivational skills.
  • Excellent customer service and communication abilities.
  • Passion for the retail industry and fashion.
  • Proficiency in retail management software and MS Office.
  • Ability to work flexible hours, including weekends and holidays.
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