285 Retail Positions jobs in Dudley

Join Our Team as a Sales Assistant based at our Dudley Superstore.

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. Previous retail experience may be useful, however full training will be provided.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location  - Company Shop, Unit 10, Castle Mill, Birmingham New Road, Dudley

Rate of pay  - £12.25 per hour, paid on a 4 weekly basis

Shifts

Vacancy A 8 hours per week (2 4hour shifts) between  8am and 8pm Mon-Sat and 10 and 5 Sunday

Vacancy B  8 hours per week (2 4 hour shifts) between  6am and 2pm Monday to Sat and 7am and  11am Sunday

Please note the successful candidate will be required to work evenings, weekends and bank holidays.

Requirements

What we are looking for:

Candidates will need to have / be;

• A can do attitude

• A professional manner

• Dedication and enthusiasm

• Good communication skills

• Upbeat and proactive

• Comfortable working with different teams and managers

• A flexible attitude work

• Excellent levels of customer service

Benefits

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey:  Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

About Us: 12 Hours

Location: Merryhill

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

About Us: 12 Hours

Location: Merryhill

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

• Engage with customers to understand their needs and provide tailored product recommendations.
• Achieve and exceed individual and store sales targets.
• Maintain an in-depth knowledge of all products and services offered.
• Assist with stock management, including receiving deliveries, stocktakes, and maintaining accurate inventory records.
• Create visually appealing displays and ensure the store is well-presented at all times.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Support the store management team in achieving operational excellence.
• Contribute to a positive and collaborative team atmosphere.
• Assist with training and mentoring junior sales staff.

• Previous experience in a retail sales role, preferably with some supervisory experience.
• Excellent interpersonal and communication skills.
• Strong sales aptitude and a results-oriented approach.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using retail POS systems.
• A flexible approach to working hours, including weekends and occasional evenings, in line with business needs.
• High school diploma or equivalent; a degree in business or a related field is a plus.

• Deliver an exceptional, personalised customer service experience.
• Build and maintain strong relationships with a loyal client base.
• Achieve and surpass individual and store sales targets.
• Maintain extensive knowledge of all products and current collections.
• Assist with visual merchandising and store presentation standards.
• Manage inventory, including stock counts and replenishment.
• Process transactions accurately and efficiently.
• Handle customer inquiries and resolve any issues with professionalism.
• Stay updated on fashion trends and competitor activities.
• Contribute positively to the team environment and store operations.

• Previous experience in luxury retail sales or a similar client-facing role.
• Demonstrable sales aptitude and a passion for achieving targets.
• Excellent communication and interpersonal skills.
• A polished and professional demeanour.
• Strong interest in fashion and luxury goods.
• Ability to work effectively within a team.
• Flexibility to work various shifts, including weekends.
• Basic IT proficiency for POS systems and inventory management.
• A proactive and enthusiastic attitude.
• Residency or ability to commute easily to **Wolverhampton, West Midlands, UK**.

• Proven experience in a retail sales environment, preferably in a senior or supervisory capacity.
• Excellent customer service and communication skills.
• Strong sales ability and a target-driven mindset.
• Experience with visual merchandising and stock management.
• Ability to train and motivate junior team members.
• Proficiency in using POS systems and basic computer skills.
• A flexible approach to working hours.

• Greeting customers warmly and identifying their needs.
• Providing expert advice on product features, benefits, and pricing.
• Processing sales transactions accurately and efficiently using the POS system.
• Maintaining a clean, organized, and visually appealing store environment.
• Assisting with inventory control, including receiving shipments, stocking shelves, and conducting regular stock checks.
• Handling customer inquiries, complaints, and returns in a professional and timely manner.
• Collaborating with team members to achieve store sales targets and key performance indicators.
• Participating in ongoing product training to stay updated on new arrivals and promotions.
• Supporting store management with daily operational tasks as required.
• Contributing to a positive and supportive team atmosphere.

• Deliver exceptional customer service, building rapport and understanding customer needs to drive sales.
• Assist customers with product selection, providing in-depth knowledge and recommendations.
• Process transactions accurately and efficiently using the point-of-sale system.
• Maintain visual merchandising standards, ensuring the store is attractive and well-organized.
• Support the Store Manager in daily operations, including opening and closing procedures.
• Train and mentor junior sales staff, fostering a positive and collaborative team environment.
• Monitor stock levels, assist with inventory management, and contribute to loss prevention efforts.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Achieve individual and team sales targets.
• Stay up-to-date with product knowledge and industry trends.

• Proven experience in a retail sales role, with at least 2 years in a supervisory or senior capacity preferred.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of customers.
• Strong sales acumen and a results-oriented approach.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using retail POS systems and basic computer applications.
• A flexible and adaptable attitude, with the ability to work varied shifts, including weekends and public holidays.
• A keen eye for detail and a commitment to maintaining high standards.
• Demonstrable leadership potential.