What Jobs are available for Retail Sales Assistant in Seaham?

About Us: 8 Hours

Location : Dalton Park

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Salary:

Job Description

£25,652 + Bonus + Excellent Benefits

Sales Advisor – Bishop Auckland - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary of £25,652, there are also benefits on tap – including.

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Sales Advisor in Bishop Auckland , you’ll be responsible for:  

• Assisting customers at the trade counter by understanding their specific needs and providing product recommendations whilst cross selling and up-selling.

• Dealing with customer enquiries via phone & email promptly and courteously, with a proactive attitude.

• Making phone calls to lapsed customers to regain their business.

• Speaking to suppliers to get costings for items.

• Completing general warehouse duties, including goods in and picking and packing customers orders for delivery or collection.

• Ensuring merchandising displays in the branch are to a high standard.

This is full time permanent position 40 hours per week Monday - Friday and Saturday mornings on a rota basis from 08.00am – 12.00pm (paid as overtime)

And here’s what we’d like you to have: 

• Industry or merchant experience is advantageous

• Proven experience in sales or customer service role

• Excellent communication skills and confidence in customer interactions.

• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.

• Eagerness to learn, with a positive and enthusiastic attitude

We look forward to receiving your application!

#ACHS100

Salary:

£25,652 + Bonus + Excellent Benefits

Sales Advisor - Stockton on Tees - (TS18 2PS ) - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the £25,652 salary, there are also benefits on tap – including.

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Sales Advisor based in our Stockton on Tees branch you’ll be responsible for:  

• Serving customers on the trade counter by understanding their specific needs and providing product recommendations

• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude

• Working within the warehouse - (This will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets)

• Loading and unloading stock

• Booking stock in and putting it away in the designated location

• Picking and packing customer orders with accuracy and efficiency

• On occasion driving a 3.5T van to deliver plumbing and heating supplies to our customers in the local area

This is a full time permanent role working 40 hours per week, Monday to Friday between 07.30am - 5.00pm and Saturday mornings on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Experience in the Plumbing & Heating Industry is ideal

• A full UK Manual Driving Licence is ideal

• Previous face to face customer service experience

• To be a team player who is happy to assist in all areas to ensure the smooth running of the branch

• Eagerness to learn, with a positive and enthusiastic attitude and a strong work ethic

We look forward to receiving your application!

#ACHS150

Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online.

As a Sales Assistant , you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

What You’ll Get

• Competitive Pay
• Staff Discount across all Frasers Group brands
• Progression Opportunities across our fast-growing retail network
• Premium Working Environment in a new, luxury retail space
• Training and Development to help you succeed
  
  

• Greet all customers with warmth, confidence, and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products, staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent, high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.
  
  

• Confident, enthusiastic, and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused, with a passion for delivering exceptional service.
• Team player who thrives in a fast-paced retail environment.
• Reliable, flexible, and willing to adapt to changing business needs.
• Fashion-aware with a strong interest in designer and contemporary brands.
  
  

At Flannels, we live by our core values:

• Think Without Limits – Move fast, take bold action, and bring the team along with you.
• Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
• Be Relevant – Stay connected to our people, our partners, and the planet.

This is a zero-hour contract . Working hours will vary and are not guaranteed each week.

Due to high interest in this role, we may close the vacancy early. We encourage you to apply as soon as possible to avoid disappointment.

Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online.

As a Sales Assistant , you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

What You’ll Get

• Competitive Pay
• Staff Discount across all Frasers Group brands
• Progression Opportunities across our fast-growing retail network
• Premium Working Environment in a new, luxury retail space
• Training and Development to help you succeed
  
  

• Greet all customers with warmth, confidence, and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products, staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent, high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.
  
  

• Confident, enthusiastic, and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused, with a passion for delivering exceptional service.
• Team player who thrives in a fast-paced retail environment.
• Reliable, flexible, and willing to adapt to changing business needs.
• Fashion-aware with a strong interest in designer and contemporary brands.
  
  

At Flannels, we live by our core values:

• Think Without Limits – Move fast, take bold action, and bring the team along with you.
• Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
• Be Relevant – Stay connected to our people, our partners, and the planet.

This is a zero-hour contract . Working hours will vary and are not guaranteed each week.

Due to high interest in this role, we may close the vacancy early. We encourage you to apply as soon as possible to avoid disappointment.

• Greet and assist customers in a friendly and professional manner, understanding their needs and providing tailored recommendations.
• Develop and maintain a deep knowledge of our product range to effectively answer customer queries and upsell where appropriate.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Maintain store presentation standards, ensuring displays are attractive, well-stocked, and adhere to merchandising guidelines.
• Assist with stock management, including receiving deliveries, checking inventory, and processing stock takes.
• Handle customer inquiries, complaints, and returns with empathy and efficiency, striving for first-contact resolution.
• Contribute to achieving store sales targets and key performance indicators (KPIs).
• Train and mentor junior sales associates, sharing best practices and product knowledge.
• Ensure adherence to all company policies and procedures, including health and safety regulations.
• Collaborate with the store management team to identify opportunities for sales growth and customer engagement.
• Participate in visual merchandising efforts, contributing to the overall aesthetic and appeal of the store.
• Proactively seek opportunities to enhance the customer shopping experience, turning potential issues into positive interactions.
• Stay updated on product knowledge, promotions, and company initiatives to provide the best possible service.

• Previous experience in a retail sales role, with a preference for at least 2 years in a senior or supervisory capacity.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse customer base.
• Strong sales and customer service orientation, with a genuine desire to help customers.
• Ability to work effectively as part of a team in a fast-paced environment.
• Proficiency in using point-of-sale (POS) systems and other relevant retail technology.
• A flexible approach to working hours, including weekends and public holidays as required by store operations.
• A keen eye for detail and a commitment to maintaining high standards of store presentation.
• Demonstrable ability to handle challenging customer situations with professionalism and tact.
• A proactive and results-driven attitude, with a commitment to achieving sales targets.
• Ability to undertake physical tasks such as lifting and moving stock as part of daily duties.

• Proven experience as a Retail Sales Associate or similar role.
• Excellent understanding of sales principles and customer service best practices.
• Familiarity with retail POS systems and inventory management.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift moderate weight.
• High school diploma or equivalent; further education is a plus.

• Achieve and exceed individual and team sales targets through effective selling techniques and product knowledge.
• Provide outstanding customer service, building rapport and loyalty with shoppers.
• Assist in merchandising, visual display, and maintaining store presentation standards.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Support stock management, including receiving, unpacking, and replenishing inventory.
• Train and mentor junior sales staff, sharing best practices and product expertise.
• Stay up-to-date with product knowledge, promotions, and company policies.
• Contribute to a positive and collaborative team environment.
• Participate in store opening and closing procedures as required.

• Previous experience in a customer-facing retail role, with at least 2 years in a senior or supervisory capacity.
• Demonstrated ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills.
• Strong understanding of sales principles and customer service best practices.
• Ability to work effectively in a fast-paced environment.
• Proficiency with POS systems and basic computer applications.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A positive attitude and a genuine enthusiasm for fashion and retail.
• Ability to stand for extended periods and lift/move merchandise up to 20kg.

• Engage with customers through various digital channels (chat, email, phone) to provide product information, address inquiries, and offer personalized recommendations.
• Actively promote products and services, exceeding sales targets and contributing to revenue growth.
• Develop and maintain a deep understanding of our product catalog, staying up-to-date with new releases and promotional activities.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Handle customer issues and complaints with professionalism and empathy, striving for first-contact resolution and fostering customer loyalty.
• Collaborate with the marketing and product teams to provide feedback on customer needs and market trends.
• Assist in training and mentoring new sales associates, sharing best practices and product knowledge.
• Maintain detailed records of customer interactions and sales transactions in the CRM system.
• Contribute to the continuous improvement of sales processes and customer service strategies.
• Participate in virtual team meetings and contribute to a positive and collaborative remote work culture.

• Proven track record of success in a customer-facing sales or retail role, with a minimum of 3 years of experience.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers quickly.
• Strong understanding of sales techniques and customer service principles.
• Proficiency in using CRM software and other sales support tools.
• Excellent problem-solving abilities and a proactive approach to addressing challenges.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for delivering outstanding customer experiences.
• Experience with e-commerce platforms is a strong asset.
• Flexibility to adapt to evolving business needs and customer demands.