933 Retail Shift Manager Full Time Night Shift jobs in Watton

Customer Service Assistant  – Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street.   They are looking for 2 part time Customer Service Assistants to work 16 hours per week.

About the Company

Our client is a leading optical and audiology retail chain offering eye tests, glasses, contact lenses, and hearing aids. Founded in 1984, they operate hundreds of stores across the UK and internationally. They are known for affordable, high-quality car

Fantastic company benefits include:

• Starting salary: From £7.55 - £12.21 per hour (National Minimum Wage) depending on age
• Holiday: 28 days including bank holidays (Pro rata)
• Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy) a supportive, friendly team environment, on-job training and development plus opportunity to grow within the company.

About the role:

As a Customer Service Assistant , you will be the first point of contact, helping to ensure a welcoming, efficient and supportive welcome. This is a varied role as will involve a mix of front-of house duties, admin tasks and proactive customer communication.  Work closely with colleagues across the team to ensure a seamless, people-focused experience in a fast-paced environment. The successful Customer Service Assistant will be required to work 16 hours per week, (White Lion Street – 1 weekend day and 1 week day and St Stephens Street working on a Thursday and Saturday).

Key Duties include:

• Front-of-house duties: Greet and check in customers warmly, maintain a tidy and welcoming reception area, and ensure smooth patient flow through coordination with the clinical team.
• Appointment management: Book, confirm, and amend appointments and clinics, and follow up on overdue appointments (e.g., eye tests, glasses collections, contact lenses).
• Customer communication: Handle inbound and outbound calls and emails promptly and professionally to ensure excellent service and follow-through.
• Administrative support: Assist with general admin tasks such as processing post, filing, and maintaining accurate patient records on internal systems.

About you:

As a Customer Service Assistant , you will be a strong team player who thrives in a collaborative environment, always putting the customer first and is able to multitask with ease. Your communication skills are exceptional – especially over the phone. With your positive attitude and problem-solving mindset, you are ready to make a meaningful impact on their customers and contribute to their team's success. Ideally you will have experience in a customer facing role either in a similar industry, retail or hospitality sector, If this sounds like you, we would love to hear from you!

Please note: We are unable to offer sponsorship for this role currently.

If you have the relevant skills for the Customer Service Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Customer Service Assistant, Customer Service, Retail, Optician, Advisor

This vacancy is being advertised and handled through Spider. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Smurfit Westrock Sheetfeeding are one of the UK’s largest producers of corrugated packaging for the Trade. We have a vision of becoming an indispensable partner to our customers delivered through operational excellence and a highly engaged workforce.  We are currently looking for a full time Customer Service Advisor to join our internal sales team at our Norwich Site.

The successful candidate will need to be driven and able to adapt to daily logistical and manufacturing challenges and show they can appropriately prioritise their workload and problem solve whilst staying calm under pressure.  The goal is to provide a balanced comprehensive front-line service in a responsive and professional manner.  They need to provide the best possible customer service and represent the Company positively.  Key responsibilities will include:

• Dealing with customer queries via calls or email as the first point of contact, ensuring the best possible customer service is provided at all times.
li>Processing customer orders in a timely manner in line with key performance indicators
• Processing customer complaints in line with business processes and ensuring customers are kept up to date.
• Dealing with logistical problems and working with our haulage partner to ensure the best result for our customers.
• Proactively dealing with potential logistical and manufacturing issues using current systems to achieve this.
• Developing strong professional relationships with customers and colleagues alike and.
• Identifying opportunities to enhance the customer experience by making service improvement recommendations.

To be successful in this role, candidates will need to demonstrate:

• Excellent communication Skills both oral and written communication skills with a high level of numeracy
• A passion for customer care
• Being able to work as part of a team as well as on their own initiative.
• Good organisational skills and an ability to work under pressure.
• High levels of accuracy with data entry
• Good general ICT skills
• An ability to make decisions in line with current business processes.
• An ability to act with integrity and take ownership of customer service issues through to resolution.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service t.

WHJS1_UKTJ

Customer Service Assistant - Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street. They are looking for 2 part time Customer Service Assistants to work 16 hours per week.

About the Company

Our client is a leading optical and audiology retail chain offeri.

WHJS1_UKTJ

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

TELESALES / CUSTOMER SERVICE - MONDAY TO FRIDAY - 8.30AM TO 4.30PM - £26,000 TO £28,000 - BASED THETFORD

Our client are a family run wholesaler with forty years experience in providing a reliable and efficient service to all aspects of their trade.

The company has traditional family values when it comes to customer service and these form the cornerstones of operation, always striving to ensure the customer is satisfied.

They are a top five nationwide leading wholesaler delivering over 15,000 different branded and own-branded lines alongside exclusive distribution for some overseas brands throughout the UK.

Reporting directly to the Tele-sales Manager, the successful candidate will be required to perform the following key job functions:

Processing Sales Orders

Taking phone calls

Following up queries with internal departments

Maintaining CRM information

Ad hoc administration support for the Tele-sales team, based on the above tasks

Key skills and attributes will include:

Computer literate with an excellent knowledge of Microsoft products

Exceptional Customer Service is key

Highly organised and hard working

Ability to multi-task and work well under pressure is a must

A friendly, approachable manner

An exceptional level of accuracy and attention to detail

Effective communicator

Willingness to be part of the entire team and assist with cover for holiday/sickness/busy times is essential

If you have the experience and want to be part of a reputable and growing company then please either email your cv or call Teresa

Customer service assistant - nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.‎

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Tru.

WHJS1_UKTJ

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role here.

Normal working pattern for this role:

Our working patterns are non-contractual.   Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for 

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Our co-op will only recruit individuals who have passed the school leaver’s age.  To find out the school leaver age please visit the following link;   

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?  

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.