123 Retail Staff jobs in Basingstoke

Job Description

This is about helping to run a £multi-million store, while motivating and developing a diverse and talented team.

One day could find you supporting the Store Manager with sorting out deliveries, placing orders or dealing with customer queries. The next, you might be focused on people management and performance or organising holiday rotas for the team. At the same time, you’ll help to handle the over-riding goals of maximising sales in your store, ensuring great customer service, minimising costs and optimising operational efficiency. It means you’ll be more than prepared to step into the Store Manager’s shoes in their absence.

Our Assistant Store Managers are passionate about doing well; motivating and developing their teams to deliver excellent customer service.

You’ll need to be:

• An experienced people-manager
• Used to leading teams in a fast-paced, stakeholder/customer driven environment
• Skilled in time management and boosting operational efficiency
• Motivated to consistently achieve targets

In return, you’ll get a trolley load of benefits including:

• £7,585 - 4,310
• Flexible 40 or 45-hour contracts. You’ll usually work over 5 days, but - if it helps - you can work a 40-hour contract over 4 days. Work-life balance is important to us!
• 4 weeks annual leave plus bank holidays (rising to 5 weeks after 2 years)
• Put your feet up on your break.we'll pay you for it!
• Company sick pay scheme
• Company Pension
• Company maternity, paternity and adoption leave after 2 years
• 24/7 online wellness portal
• Shop your list of perks on MyBenefits - a host of benefits to support your financial and wellbeing
• Do you want to run your own store one day? We’re big on Career Progression opportunities!

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

*Please note, the salary displayed is based on a 45 hours per week contract. Aldi are also able to offer 32, 36 and 40 hour contracts, and in these instances the salary offered would be pro-rated.

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
We are currently recruiting for motivated and enthusiastic individuals to join our hugely successful Road Logistics in Basingstoke as a Customer service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies and will help you to gain an insight into the industry and help you to forge a career in a global organisation.Your role is to provide high levels of customer service and operational support to our high-profile client base by processing and monitoring shipments. Compliance is very important within this vertical so attention to detail is key.
**How you create impact**
+ Provide operational support for specific customers and team members.
+ To liaise with all relevant parties throughout the shipment to organise the movement of goods
+ To deal with any issues that may arise during a shipment and ensure the client is updated
+ Work with the customs department and customer to ensure full compliance with HMRC regulations.
+ Work in accordance with specific customer SOPs
+ To process sales and purchase invoices
+ Working at all times to enable and develop a team culture
+ Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
+ When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained
+ To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
+ Ensure that all compliance and related training is up to date.
**What we would like you to bring**
+ Some understanding or experience in logistics is preferable
+ Five GCSEs at grades 3 - 9 / A*-D (including Maths & English)
+ Excellent Customer Service skills
+ Ability to work to deadlines
+ Strong communication and interpersonal skills
**What's in it for you**
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

About the opportunity:

We are the internal recruitment partner for our client, a well-established independent banking and financial services group.

We’re looking for someone who thrives on helping people, enjoys problem-solving, and wants to be part of a growing financial services business that’s doing things differently.

As a Customer Service Advisor , you’ll be on the frontline – answering calls, emails and live chat queries, making sure every customer gets the support they need. This isn’t a script-reading role. You’ll be trusted to listen, understand, and deliver outcomes that actually make a difference.

What you’ll be doing:

• Handling customer queries via phone, email and in-app messaging systems in a friendly, professional way
• Logging and tracking customer interactions, making sure nothing slips through the cracks
• Spotting when something doesn’t look right and escalating where needed
• Supporting vulnerable customers with care and empathy
• Sharing feedback to help us improve – we want your ideas
• Building knowledge of our products so you can give customers the right answers

What we’re looking for:

• Previous customer service experience (ideally in financial services or regulated environments, but not essential)
• A great communicator – both written and verbal
• Calm under pressure, resilient, and able to adapt to change quickly
• Someone who cares about doing the right thing for customers, not just ticking boxes
• Strong at complaints handling and problem solving
• Team player who’s also happy to take initiative when needed

In return we are offering:

• A competitive salary dependent on skills, knowledge and experience.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Death in service x4 annual salary.
• Various wellbeing and social events throughout the year.

Interested? Then APPLY now for immediate consideration.

**About Convatec**
**Pioneering trusted medical solutions to improve the lives we touch:** Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec's revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit by convatec, a subsidiary of Convatec, is a dedicated provider of customer support services to the stoma, continence and wound care community who have built a 30-year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham, Basingstoke, Dartford, Lincoln, Nottingham, Runcorn, South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
**Please note this is a Fixed Term Contract until End of August 2026.**
Key Responsibilities:
+ Support customers by phone, electronically and face to face.
+ Process customer orders received via inbound and outbound telephone, email and post.
+ Respond promptly to customer and colleague enquiries.
+ Maintain complete and accurate records of all customer interactions in the company CRM system
+ Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
+ Drive long term business relationships and strengthen retention via customer registration to me+ programme.
+ Drives performance through self-motivation and prioritises workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
+ Displays sensitivity to the customer's needs including the need for confidentiality and discretion in written and spoken communication
+ Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
+ Develops relationships with customers through empathy and diplomacy
**Skills & Experience:**
+ High levels of empathy with active listening skills
+ Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
+ Ability to work collaboratively with internal and external stakeholders
+ High Level of organisational skills and an ability to prioritise workload whilst multitasking
+ Excellent verbal, written and face to face communication skills
+ Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
+ Ability to work independently and as a team
+ Proven track record of working towards KPI's and targets
+ Attention to detail with a high level of accuracy
+ Telephony, CRM and prescription system experience
**Qualifications/Education:**
+ At least 1-2 years of significant practical experience in customer services role
**Working Conditions**
Working hours: Monday - Friday 9-5, our lines are open from 8am to 8pm, flexibility is required in case necessary to cover other turns + with rotation of Saturdays 9am - 1pm
This role can be fully onsite or working a couple of days from home
**Ready to join us?**
At Convatec we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
**Beware of scams online or from individuals claiming to represent Convatec**
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at .
**Equal opportunities**
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
**Notice to Agency and Search Firm Representatives**
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
**Already a Convatec employee?**
**If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
We are currently recruiting motivated and enthusiastic individuals to join our highly successful Road Logistics team in Basingstoke as a Customer Service Specialist. This is an exciting opportunity to join one of the world's leading logistics and freight forwarding companies, and will help you to gain an insight into the industry and help you to forge a career in a global organisation.
**How you create impact**
To provide high levels of customer service and operational support to our client base by processing and monitoring shipments.
+ Offer direct assistance to customers and internal teams, ensuring smooth coordination during shipments and resolving any arising issues promptly.
+ Oversee shipment processes in collaboration with all stakeholders, while ensuring adherence to HMRC and other regulatory requirements, especially for sensitive goods like military-rated items.
+ Manage sales and purchase invoice tasks accurately and on time.
+ Cooperate across departments to maintain service quality and improve overall operational efficiency.
+ Follow customer-specific standard operating procedures (SOPs) and always comply with health and safety guidelines to protect the workplace environment.
+ Stay current with all required training programs and actively contribute to fostering a collaborative team culture.
**What we would like you to bring**
+ Completed **five GCSEs** (including **Mathematics and English is a plus** )
+ Demonstrates a strong commitment to **delivering outstanding customer service**
+ Proven ability to **meet deadlines efficiently and effectively**
+ Possesses excellent **communication and interpersonal abilities** , fostering positive interactions across diverse environments.
**What's in it for you**
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Our client, a highly regarded and stylish fashion retailer, is seeking a dynamic and experienced Retail Store Manager to lead their flagship store in Reading, Berkshire, UK . This role is ideal for a passionate individual with a strong retail background, exceptional leadership skills, and a keen eye for visual merchandising. You will be responsible for driving sales performance, managing the store team, ensuring outstanding customer service, and maintaining operational efficiency. The ideal candidate will have a proven track record of meeting and exceeding sales targets, a commitment to developing staff, and a genuine enthusiasm for fashion and brand building.

Key Responsibilities:

• Lead and motivate a team of retail associates to achieve sales targets and deliver exceptional customer service.
• Manage all aspects of store operations, including inventory management, visual merchandising, and loss prevention.
• Recruit, train, and develop store staff, fostering a positive and high-performing team culture.
• Ensure the store environment is clean, organised, and visually appealing, reflecting the brand's aesthetic.
• Monitor sales performance, analyse key metrics, and implement strategies to drive revenue growth.
• Manage store budgets, including payroll, expenses, and stock control.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Build strong relationships with customers, creating a welcoming and engaging shopping experience.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Implement and ensure adherence to company policies and procedures.
• Oversee stock takes and maintain accurate inventory records.
• Plan and execute effective visual merchandising strategies to maximise product appeal.
• Engage with the local community to build brand awareness and customer loyalty.
• Ensure compliance with all health, safety, and security regulations.

Qualifications:

• Previous experience as a Retail Store Manager or Assistant Store Manager, preferably in fashion or a related sector.
• Demonstrated success in achieving and exceeding sales targets.
• Strong leadership, team management, and coaching skills.
• Excellent customer service and interpersonal skills.
• Proficiency in retail management software and point-of-sale (POS) systems.
• A keen understanding of visual merchandising principles and fashion trends.
• Ability to analyse sales data and make informed business decisions.
• Strong organisational and time-management skills.
• A proactive and results-oriented approach.
• Passion for the brand and the fashion industry.
• Flexibility to work varied shifts, including weekends and holidays, as required by the business needs of the store in Reading, Berkshire, UK .

A well-known retail brand is seeking an experienced and dynamic Retail Store Manager to lead their flagship store in **Reading, Berkshire, UK**. This is a crucial role responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a high-performing retail team. You will be accountable for achieving sales targets, controlling stock, implementing merchandising standards, and creating a positive and engaging shopping environment for customers. The ideal candidate will have a proven track record in retail management, strong leadership skills, and a passion for customer satisfaction.

Key Responsibilities:

• Oversee the day-to-day operations of the retail store, ensuring smooth and efficient running.
• Drive sales performance by setting targets, motivating the sales team, and implementing effective sales strategies.
• Provide exceptional customer service, resolving customer issues and ensuring a positive shopping experience.
• Manage and develop the store team, including recruitment, training, performance management, and staff scheduling.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Manage stock levels, oversee inventory counts, and implement visual merchandising standards.
• Control store expenses and manage budgets effectively to achieve profitability targets.
• Maintain store presentation and ensure a clean, organised, and appealing environment.
• Build strong relationships with customers and foster a loyal customer base.
• Stay informed about market trends, competitor activities, and customer needs.

Qualifications:

• Proven experience as a Retail Store Manager or Assistant Store Manager.
• Demonstrated ability to achieve sales targets and drive business growth.
• Strong leadership, team management, and coaching skills.
• Excellent customer service and interpersonal skills.
• Proficiency in retail POS systems and inventory management software.
• Sound knowledge of retail operations, merchandising, and visual display principles.
• Ability to manage budgets and control expenses effectively.
• Strong organisational and problem-solving abilities.
• A passion for the retail industry and customer engagement.
• Flexibility to work evenings, weekends, and public holidays as required.

This is an excellent opportunity for a motivated retail professional to take on a leadership role within a reputable brand. If you are a driven individual with a passion for retail and customer service, we encourage you to apply.

Our client is a highly successful and rapidly expanding retail brand seeking an experienced and dynamic Retail Store Manager to lead their flagship store in **Reading, Berkshire, UK**. This is a hands-on management role responsible for all aspects of store operations, including driving sales, managing staff, ensuring exceptional customer service, and maintaining visual merchandising standards. The ideal candidate will have a passion for retail, strong leadership qualities, and a proven ability to motivate a team to achieve targets. You will be instrumental in creating a positive and engaging shopping experience for customers.

Key Responsibilities:

• Oversee daily store operations, ensuring smooth and efficient functioning.
• Drive sales performance by setting targets, motivating the sales team, and implementing effective sales strategies.
• Recruit, train, and develop a high-performing team of retail associates.
• Manage staff scheduling, performance reviews, and ongoing coaching.
• Ensure the highest standards of customer service are delivered consistently.
• Manage inventory levels, stock control, and ordering processes.
• Implement and maintain visual merchandising guidelines to create an attractive store environment.
• Handle customer inquiries, complaints, and resolve issues effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Manage store budget and control operational expenses.
• Analyze sales reports and key performance indicators (KPIs) to identify areas for improvement.
• Foster a positive and collaborative work environment.

Qualifications:

• Proven experience as a Retail Store Manager or Assistant Manager, with a minimum of 3-5 years in a similar role.
• Demonstrated success in driving sales and achieving retail targets.
• Strong leadership, team management, and motivational skills.
• Excellent customer service and communication skills.
• Experience in inventory management and visual merchandising.
• Proficiency in retail management software and POS systems.
• Ability to work flexible hours, including weekends and evenings, as required by retail operations.
• A passion for the retail industry and delivering exceptional customer experiences.
• Strong problem-solving and decision-making abilities.
• Knowledge of HR principles related to staff management is a plus.

Our client is seeking a dynamic and customer-focused Retail Store Manager to lead their team in Reading, Berkshire, UK . This is a key role responsible for overseeing all day-to-day operations of the store, driving sales performance, and ensuring an exceptional customer experience. You will be responsible for managing staff, controlling inventory, maintaining visual merchandising standards, and ensuring compliance with all company policies and procedures.

The ideal candidate will have a passion for retail, a proven track record in sales generation, and strong leadership capabilities. You will be responsible for recruiting, training, and motivating a high-performing sales team, setting clear performance objectives, and providing ongoing coaching and development. Driving footfall and conversion rates through effective sales strategies and excellent customer engagement will be a primary focus.

You will also manage store budgets, control costs, and ensure efficient stock management to minimize loss and maximize availability. Maintaining a clean, safe, and inviting store environment is essential. This role requires excellent communication and interpersonal skills, the ability to work under pressure, and a proactive approach to problem-solving. A strong understanding of retail KPIs and how to influence them is crucial for success.

Responsibilities:

• Manage and motivate store staff to achieve sales targets and provide excellent customer service.
• Oversee daily store operations, including opening and closing procedures.
• Implement sales strategies to drive revenue and increase customer loyalty.
• Manage inventory levels, including stock ordering, receiving, and stock takes.
• Ensure visual merchandising standards are maintained to create an appealing store environment.
• Recruit, train, and develop store personnel.
• Monitor and control store expenses to ensure profitability.
• Address customer inquiries and resolve complaints effectively.
• Ensure compliance with health, safety, and security procedures.

Qualifications:

• Proven experience as a Retail Store Manager or Assistant Manager.
• Demonstrated success in meeting and exceeding sales targets.
• Strong leadership, team management, and coaching skills.
• Excellent customer service and communication abilities.
• Experience with inventory management and visual merchandising.
• Ability to analyze sales data and make informed business decisions.
• Proficiency in retail POS systems and basic computer skills.
• A passion for the retail industry and customer satisfaction.