24 Retail Staff jobs in Lancashire
Retail Trainer
Posted 3 days ago
Job Viewed
Job Description
Retail Trainer – Drive Sales & Brand Engagement for AEG (part of the Electrolux Group)
Territory Location: Covering Scotland (Glasgow and Edinburgh areas), North West England, North East England
Contract: Permanent
Working days: Monday to Friday (40 hours per week)
Salary: Salary up to £27,500 plus a 10% performance related bonus, company vehicle and fuel card
Take your career to the next level with a role that combines training, sales, and brand advocacy.
As a Retail Trainer, you’ll be the face of AEG, helping to drive sales, increase brand awareness, and empower retail staff with expert product knowledge. If you're passionate about training, sales, and making a real impact, this is the role for you
Why Join Us?
Uncapped Impact – Your training and influence will directly drive sales and market share
Autonomy & Flexibility – Work independently while being part of a national team
Career Growth – Represent a market-leading brand and develop your skills in sales, training, and stakeholder management
A Brand with Purpose – Through AEG, Electrolux is committed to creating innovative appliances that improve lives
Your Responsibilities:
Deliver engaging product training – Conduct 1-2-1 and group training sessions for retail staff to increase advocacy and recommendation rates.
Drive sales and market share – Ensure optimal in-store presence and boost sales through product demonstrations.
Build and maintain relationships – Develop strong connections with store teams, managers, and key stakeholders.
Be the brand expert – Represent AEG brand, providing insights and identifying growth opportunities.
Track and report performance – Use data to measure the impact of your training and identify areas for improvement.
What You Bring:
Genuine passion for food, design, and innovation – Excited by the latest trends in cooking, product innovation, and creating inspiring customer experiences.
Approachable and friendly – Become the local hero and the face of AEG within your stores.
Experience in training, sales, or retail – Ideally with a background in consumer electronics, FMCG, or a similar fast-paced environment.
Strong communicator – Confident in presenting, influencing, and building lasting relationships.
Self-motivated and achievement-focused – Motivated to reach goals and make a meaningful impact.
Commercially aware – Understands retail environments and knows how to drive sales effectively.
This is an opportunity to take ownership of your territory, make a tangible impact, and grow your career with a well-respected brand
Apply today and be part of something bigger
Retail Trainer
Posted today
Job Viewed
Job Description
Retail Trainer – Drive Sales & Brand Engagement for AEG (part of the Electrolux Group)
Territory Location: Covering Scotland (Glasgow and Edinburgh areas), North West England, North East England
Contract: Permanent
Working days: Monday to Friday (40 hours per week)
Salary: Salary up to £27,500 plus a 10% performance related bonus, company vehicle and fuel card
Take your career to the next level with a role that combines training, sales, and brand advocacy.
As a Retail Trainer, you’ll be the face of AEG, helping to drive sales, increase brand awareness, and empower retail staff with expert product knowledge. If you're passionate about training, sales, and making a real impact, this is the role for you
Why Join Us?
Uncapped Impact – Your training and influence will directly drive sales and market share
Autonomy & Flexibility – Work independently while being part of a national team
Career Growth – Represent a market-leading brand and develop your skills in sales, training, and stakeholder management
A Brand with Purpose – Through AEG, Electrolux is committed to creating innovative appliances that improve lives
Your Responsibilities:
Deliver engaging product training – Conduct 1-2-1 and group training sessions for retail staff to increase advocacy and recommendation rates.
Drive sales and market share – Ensure optimal in-store presence and boost sales through product demonstrations.
Build and maintain relationships – Develop strong connections with store teams, managers, and key stakeholders.
Be the brand expert – Represent AEG brand, providing insights and identifying growth opportunities.
Track and report performance – Use data to measure the impact of your training and identify areas for improvement.
What You Bring:
Genuine passion for food, design, and innovation – Excited by the latest trends in cooking, product innovation, and creating inspiring customer experiences.
Approachable and friendly – Become the local hero and the face of AEG within your stores.
Experience in training, sales, or retail – Ideally with a background in consumer electronics, FMCG, or a similar fast-paced environment.
Strong communicator – Confident in presenting, influencing, and building lasting relationships.
Self-motivated and achievement-focused – Motivated to reach goals and make a meaningful impact.
Commercially aware – Understands retail environments and knows how to drive sales effectively.
This is an opportunity to take ownership of your territory, make a tangible impact, and grow your career with a well-respected brand
Apply today and be part of something bigger
Retail Team Leader
Posted 6 days ago
Job Viewed
Job Description
Join our team as a Team Leader at our St Helens Superstore!
We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment.
About us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Details of location and shift pattern:
Location - Company Shop St Helens, Lancots Lane, St Helens, WA9 3EX
Rate of pay - £12.95 per hour, paid every 4 weeks
Shifts/Hours - Working 40 hours each week on a rota basis. Shifts will be scheduled between 12pm and 10pm from Monday to Friday, and between 6am and 9pm on Saturday and 7am and 9pm Sunday
Please note the successful candidate will be required to work evenings, weekends and bank holidays
About the role
We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.
You will assist the section leader in co-ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members.
Support the section leader to deliver the day to day operation of the department through routine processes and practices.
Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.
Requirements
Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department
- Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
- Ensure standards remain high and continually look for ways to improve
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
- Continuously review waste within your department and seek solutions to reduce wastage where possible
Support and assist the section leader with:
- Daily huddles, ensuring all tasks set are completed efficiently by team members
- Development plans of colleagues, by making recommendations and coaching rising stars
- Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
- Ensuring our colleagues uphold our culture and deliver an expectational member experience
- Any additional departmental tasks as and when required
Skills of a Team Leader
- Lead by example and uphold Company Shop Group values at all times
- Ability to build and maintain effective working relationships
- Ability to effectively plan and organise workloads
- Able to work to strict deadlines
- A want and desire to develop and progress within your role
- A commitment to your own personal development and continued learning
- To be flexible and adaptable to support the needs of the business
Benefits
What's in it for you:
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking
- Free Tea & Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit
Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Apply now and be part of a business that's making a real difference.
Seasonal Retail Field Sales Executive - Nestle Grocery
Posted 13 days ago
Job Viewed
Job Description
**Contract Type:** Temporary
**Your next career starts with Acosta Europe.**
Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world, and currently seeking **Seasonal Field Sales Executives** to represent our partner, **Nestlé.**
The festive season sees the demand for Nestlé products increase. The **Season Field Sales Executives** will work with a team who are responsible for raising Nestlé Confectionery brand performance, awareness, and availability across UK retailers. You will act as the face of the brand, carrying out retail store visits within a defined territory, with responsibility for driving brand sales to enhance turnover and market share. The purpose of the role is to gain additional display spaces, maintain and enhance them throughout the season.
The role runs from September to 23rd December and gives you the opportunity to work with our Nestlé Confectionery operation across the top four grocery retailers. We are recruiting nationwide. This is a full-time opportunity whereby you will work 7.5 hours per day between 07:00 and 19:00.
If you can bring the passion for sales and have the enthusiasm to succeed, we can offer you the opportunity to develop in an engaging and rewarding environment, where no two days are ever the same!
**Role Details:**
+ A competitive basic salary of circa £26,000 with a bonus scheme
+ A flexible approach to working
+ Mobile telephone
+ Small van provided for transporting marketing material
+ Enhanced holiday entitlement
As a **Field Sales Executive** you will:
+ Build relationships with key retail decision makers (department and store managers)
+ Identify and implement in store merchandising opportunities to increase brand visibility and availability and ensuring stock levels are maintained
+ Ensure Nestlé's promotional activity is implemented and that products are on display in the correct location and with good availability
What skills can I expect to develop in this role?
Relationship Building, Product Knowledge, Commercial Awareness, Influencing skills and Negotiation
Who are we looking for?
You will possess demonstrable experience within FMCG, retail or a sales environment, although we will also consider applications from motivated individuals with experience from other sectors. You will be passionate about the amazing brands we market and have the drive and tenacity to succeed.
You must hold a **full manual driving licence** and be able to travel within a defined territory.
**What's in it for you?**
This role offers a genuine opportunity to develop your commercial skills. You will receive excellent training and enjoy superb benefits including a bonus (subject to performance).
Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.
We are looking to recruit for this role immediately for a September 25th start - please send your application without delay.
**JOIN THE TEAM**
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
Barista - Store# 48163, TRAFFORD RETAIL PARK DT
Posted 11 days ago
Job Viewed
Job Description
You don't need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
+ Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
+ Supporting your fellow partners during periods of high volume to keep the store operating
+ Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
+ Supporting in creating the third place environment during each shift
+ Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
+ Maintaining a clean and organised workspace for your customers and partners
+ Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > interview and in store experience > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more
Barista - Store# 69462, BURY VICTORIA RETAIL PARK DT
Posted 11 days ago
Job Viewed
Job Description
You don't need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
+ Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
+ Supporting your fellow partners during periods of high volume to keep the store operating
+ Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
+ Supporting in creating the third place environment during each shift
+ Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
+ Maintaining a clean and organised workspace for your customers and partners
+ Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > interview and in store experience > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more
Shift Supervisor - Store# 48163, TRAFFORD RETAIL PARK DT
Posted 11 days ago
Job Viewed
Job Description
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Be The First To Know
About the latest Retail staff Jobs in Lancashire !
Shift Supervisor - Store# 69462, BURY VICTORIA RETAIL PARK DT
Posted 11 days ago
Job Viewed
Job Description
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Customer Service Supervisor
Posted today
Job Viewed
Job Description
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home
What You'll Be Doing
Supervise and support the customer service team, providing guidance and feedback to improve performance.
Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
Train and mentor new team members on company policies, procedures, and customer service best practices.
Develop and implement customer service strategies to enhance the overall customer experience.
Analy s e customer feedback and service trends to identify areas for improvement.
Collaborate with other departments to streamline processes and improve communication.
Prepare reports on team performance and customer satisfaction metrics for management review.
Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
Stay updated on industry trends and best practices in customer service.
What We're Looking For
Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
Pride - You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you
Customer Service Administrator
Posted 26 days ago
Job Viewed
Job Description
Join Our Team and Make a Difference!
We are currently seeking a Customer Service Administrator to join our dedicated team at the Morecambe branch. If you enjoy working in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £24,005 per annum
- Expected OTE: £5,500 per annum, with bonus and commission schemes available.
- Benefits: RI Rewards, bonus scheme and progression opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Customer Service Administrator Role
As a Customer Service Administrator, you will be a key member of our Administration Team providing accurate data entry for legal contracts. Key responsibilities include:
- Data entry of contracts for our sales team
- Inputting information into our internal systems and databases
- Assisting with queries from colleagues
- Updating information as and when required
- Working towards and achieving set targets in line with company structure
- Building strong relationships with management, colleagues and internal customers to ensure excellent service levels at all times
Requirements
Customer Service Administrator Requirements:
- Previous administrative experience with good IT skills
- Good attention to detail as you must work with a high degree of accuracy
- Ability to work using your own initiative and be a good team player
- Ability to work well in a fast-paced environment
- Excellent customer service and communication skills
- You may be required to pass a DBS check depending on the role you have applied for
Benefits
Customer Service Administrator Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,0 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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