2145 Retail Staff jobs in Telford

• Provide exceptional customer service, assisting shoppers with product selection, inquiries, and purchases.
• Maintain an in-depth knowledge of all products, promotions, and store policies to effectively advise customers.
• Drive sales by actively engaging with customers, identifying needs, and recommending appropriate solutions.
• Assist with visual merchandising, ensuring displays are attractive, well-stocked, and compliant with brand standards.
• Process transactions accurately and efficiently using the point-of-sale system.
• Handle customer complaints and returns with professionalism and a focus on resolution.
• Support inventory management, including stocktakes and replenishing shelves.
• Train and mentor new sales associates, sharing best practices and product knowledge.
• Contribute to maintaining a clean, organized, and safe store environment.
• Collaborate effectively with team members and management to achieve store objectives.

• Proven experience in a customer-facing retail role, with at least 2 years in a supervisory or senior associate capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong sales aptitude and a results-oriented mindset.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays.
• A keen eye for detail for merchandising and stock management.
• Basic mathematical skills for transaction processing.
• A positive and proactive attitude towards customer service and teamwork.

• Engaging with customers in a friendly and professional manner, understanding their needs, and recommending appropriate products.
• Providing expert advice on product features, benefits, and usage.
• Processing sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintaining visual merchandising standards, ensuring products are attractively displayed and the store is clean and organized.
• Assisting with inventory management, including stock counts, replenishment, and receiving deliveries.
• Handling customer inquiries and resolving issues or complaints promptly and effectively.
• Training and mentoring new sales associates, sharing best practices and product knowledge.
• Meeting and exceeding individual and team sales targets.
• Staying up-to-date with product knowledge, industry trends, and competitor activities.
• Collaborating with the store management team to implement sales strategies and promotions.

• Proven experience in a retail sales role, with a strong understanding of sales techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• A genuine passion for customer service and creating positive shopping experiences.
• Ability to work effectively as part of a team and independently.
• Strong organizational skills and attention to detail.
• Flexibility to work varied shifts, including weekends and holidays, as required by the business needs.
• Previous experience in a supervisory or senior role is advantageous.
• A proactive and positive attitude, with a commitment to achieving goals.

• Deliver outstanding customer service, assisting customers with product selection and inquiries.
• Achieve and exceed personal and store sales targets through effective selling techniques and customer engagement.
• Build and maintain a loyal customer base by fostering strong relationships and providing personalized recommendations.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Assist with stock management, including receiving, unpacking, and merchandising new arrivals.
• Contribute to maintaining the store’s visual presentation standards, ensuring a clean and inviting atmosphere.
• Provide product knowledge and demonstrate features and benefits to customers.
• Support the training and development of new sales associates.
• Handle customer complaints and returns professionally and efficiently.
• Collaborate with the store team to achieve overall store objectives.
• Stay up-to-date with product knowledge, promotions, and company policies.

• Previous experience in a retail sales role, preferably in a similar sector.
• Demonstrable success in achieving sales targets and KPIs.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and creating positive shopping experiences.
• Ability to work effectively as part of a team.
• Flexibility to work varied shifts, including weekends and holidays.
• Strong product presentation and selling skills.
• Experience with visual merchandising is an advantage.
• Basic understanding of inventory management processes.
• A positive attitude and a proactive approach to work.

• Engage with customers via live chat, email, and phone to understand their needs and preferences.
• Provide product information, style advice, and recommendations to customers.
• Guide customers through the online purchasing process, ensuring a seamless experience.
• Process customer orders accurately and efficiently.
• Resolve customer queries, issues, and complaints in a timely and satisfactory manner.
• Identify opportunities to upsell and cross-sell products to enhance customer value.
• Maintain a high level of product knowledge and stay updated on fashion trends.
• Achieve and exceed individual and team sales targets.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Collect and relay customer feedback to the sales and marketing teams.
• Utilise CRM systems to track customer interactions and sales progress.
• Collaborate with team members and contribute to a positive sales environment.
• Adhere to company policies and procedures regarding sales and customer service.

• Previous experience in retail sales, customer service, or a similar client-facing role.
• A genuine interest in fashion and a good understanding of current trends.
• Excellent verbal and written communication skills.
• Strong sales aptitude and the ability to persuade and influence.
• Proficiency with online communication tools and e-commerce platforms.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.
• A positive, proactive, and customer-centric attitude.
• High school diploma or equivalent; further education or training in sales is a plus.

Retail Design & Sales Consultant – Based Cheltenham

Looking for a new and exciting opportunity with further training and career progression!

Basic salary c£29,000 plus bonus, pension, healthcare cash plan, discounts on shopping, travel, gym, staff discounts, pension, holidays.

My client is seeking a Retail Design & Sales Consultant with experience of working in interior design in either bathrooms, tiles, or kitchens within the luxury retail industry.

As a Retail Design & Sales Consultant, you will have a flair for designs and colour with a good understanding of design principles, space planning, aesthetics. and a good appreciation for high-end products,

As a Retail Design & Sales Consultant you will be an excellent communicator, outgoing, enthusiastic, and confident personality and possesses a strong interior design background and demonstrate you can work on your own initiative and as part of a team.

As a Retail Design and Sales Consultant, you will be responsible for providing design expertise and sales support to clients, collaborating with customers to understand their design preferences and requirements, whilst offering tailored design solutions and guiding them through the sales process. You will play a pivotal role in ensuring customer satisfaction and achieving sales targets.

Candidate Skills

• Exceptional communication and interpersonal skills to effectively collaborate with clients and internal stakeholders, with the ability to build and nurture relationships with discerning clientele.
li>Demonstrate the ability to present and sell design concepts to clients.
• Proficiency in any of the following design software and tools (e.g., Virtual Worlds, AutoCAD, SketchUp, Adobe Creative Suite)
• Knowledge of construction materials, finishes, and product specifications would be advantageous, but not essential
• Ability to manage multiple projects simultaneously and meet deadlines.
• Results-oriented with a proven track record in achieving sales targets.

Duties

• Greet customers and assist them to effectively find what they are looking for
• Complete sales accurately and efficiently
• Continue to learn about the all-product ranges and regularly update to meet changing trends
• Provide exceptional customer service and guidance to all customers
• Engage with clients to understand their design preferences, requirements, and budget constraints.
• Conduct thorough needs assessments to determine the most suitable design solutions for clients' spaces or projects
• Build strong relationships with clients, establishing trust and rapport to ensure customer satisfaction and repeat business.
• Actively promote and sell design, products, and solutions to clients.
• Prepare detailed design proposals and product recommendations (which includes other material samples) and produce visual drawings if required
• Present design solutions to clients, addressing their technical necessities and feedback and making necessary revisions where required to generate sales.
• Efficiently provide accurate and detailed product information, pricing, quotes, sales orders and after sales care to seamlessly facilitate the sales process.
• Close sales deals in a professional and timely manner.
• Continually learn about our product ranges which we regularly update to meet changing tile trends
• Share your expertise with clients by providing insights and recommendations on design choices, materials, and finishes.
• Share your expertise with the internal team
• Help to curate display solutions for our showrooms and give direction to the new product forum
• Key holder – opening and closing the showroom.
< i>Assisting with showroom paperwork

• Engage with customers via live chat, email, and social media to provide exceptional service, answer inquiries, and resolve issues promptly and professionally.
• Process online orders, manage returns, and ensure accurate inventory updates in real-time.
• Develop and implement strategies to increase online conversion rates and average order value.
• Assist in the creation and optimisation of product listings, ensuring compelling descriptions and high-quality imagery.
• Monitor social media channels for customer feedback, engagement opportunities, and brand sentiment.
• Collaborate with the marketing team to support online promotions and campaigns.
• Analyse sales data and customer behaviour to identify trends and opportunities for improvement.
• Maintain a deep understanding of our client's product range and brand values to effectively represent the company.
• Contribute to the continuous improvement of our client's e-commerce operations and customer experience.
• Proactively identify potential issues and propose solutions to ensure a seamless online shopping experience.
• Stay abreast of industry trends and best practices in e-commerce and customer service.

• Proven experience in a retail sales role, with a strong emphasis on e-commerce operations.
• Excellent communication and interpersonal skills, with a friendly and customer-centric approach.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and CRM software.
• Strong analytical skills with the ability to interpret sales data and customer feedback.
• Self-motivated with the ability to work independently and manage time effectively in a remote setting.
• A keen eye for detail and a commitment to accuracy.
• Demonstrated ability to handle multiple tasks and prioritise effectively.
• Familiarity with digital marketing principles and social media engagement is a plus.
• A passion for retail and providing outstanding customer service is essential.
• This is a unique opportunity to shape the future of our client's online retail strategy from a remote setting, based in or able to effectively work from Stoke-on-Trent, Staffordshire, UK .

• Competitive salary depending on experience with performance-related bonus opportunities
• Generous staff discount across the group
• Comprehensive training and development programmes
• Clear career progression pathways within the UK's largest garden centre group

• Manage day-to-day store operations, ensuring smooth and efficient service delivery.
• Achieve and exceed sales targets through effective sales strategies and team motivation.
• Develop and implement visual merchandising standards to optimize product presentation.
• Recruit, train, and develop a team of retail associates, fostering a positive and productive work environment.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Manage inventory levels, stocktaking, and loss prevention initiatives.
• Handle customer inquiries, complaints, and feedback with professionalism and a focus on resolution.
• Ensure compliance with company policies, health and safety regulations, and security procedures.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Collaborate with head office on marketing initiatives and promotions.
• Contribute to a safe, welcoming, and inclusive store atmosphere for both customers and staff.

• Previous experience in a retail management role (e.g., Store Manager, Assistant Manager) is essential.
• Demonstrated success in achieving sales and performance targets.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in inventory management and point-of-sale (POS) systems.
• Ability to work flexible hours, including weekends and occasional evenings.
• A passion for retail and delivering exceptional customer experiences.
• Basic understanding of HR principles related to employee management.
• Ability to multitask and work effectively in a fast-paced environment.
• Resilience and a proactive approach to problem-solving.