248 Retail Supervisor jobs in Lewisham

**Position Snapshot**
Nespresso
Retail Supervisor - Battersea Pop Up Boutique
£31,250 annually / £14.97 per hour
3 month FTC
Although this is a full time, **3 month fixed term contract** opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let this stop you from applying.
**Position Summary**
We're looking for a proactive and commercially driven Retail Supervisor to join our Battersea Pop Up Boutique. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
_Nespresso_ is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for 'In Home' and 'Out Of Home' consumers.
**A day in the life of a Retail Supervisor.**
+ Completing shop floor observations and providing feedback to the team in line with management support.
+ Utilising customer experience and everyday coaching across the team.
+ Delivering a high standard of customer service.
+ Facilitating team training sessions.
+ Taking accountability for managing and resolving escalated complaints.
+ Monitoring and leading on internal control processes.
+ Leading on ad hoc audits.
**What will make you successful?**
Just like our brand ambassador, George Clooney, the _Nespresso_ coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you'll have the passion and panache to provide exactly that. You'll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We're looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
+ Previous supervisory shop floor experience in the retail sector.
+ A proven track record of delivering exceptional customer service.
+ A strong understanding of the retail and competitive environment in which the Nespresso business operates.
+ Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
+ Maintain and support a positive and collaborative team culture.
In return, as part of _Nestlé SA_ , we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a free Nespresso machine and allowance of capsules.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

The Role

We are looking for a full-time Supervisor who has a passion and flair for customer service to join our store in our Westfield, White City location 37.5 hours per week! To offer an exceptional customer experience that is welcoming, genuine and in line with our brand values.

You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism always is key. You must be available to work weekdays and weekends. Late nights may be required.

Ideally you will have a passion for retail and experience of managing a team. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.   

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount!  

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below! 

What You Will Do

• Have co-responsibility for the day to day running of a standalone store
• Drive forward sales and company objectives
• Assist the Store Manager with payroll, rotas, stocktakes, and reports
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Take full ownership of store and team in Store Managers absence
• Lead by example and support your team with daily tasks
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Training of current and new team members
• Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers

Requirements

What we would love

• At least 1 year minimum experience in a Retail Supervisor role
• Experience in the Health & Beauty Industry 
• A passion for wellbeing 
• A love of customer service and to be able to translate this to inspire your colleagues 
• Meticulous attention to detail 
• Someone who thrives in a collaborative and supportive team 
• Alignment with NEOM values with a keen interest in wellbeing 
• Have the desire and capability to coach and develop your team to reach their full potential
• Be commercially driven, seeking constant brand opportunities to increase store footfall
• Meticulous attention to detail, able to maintain impeccable standards in store
• Positive energy that will inspire others 

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset 
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support 
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts

Apply Now 

If you’re ready to share some Good Vibes in our White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!  

Job Description
**WHO ARE WE LOOKING FOR?**
Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all. To stay at the top of our game, we're looking for passionate and driven Athletes who can help provide the kind of above-and-beyond service that inspires Nike fans for life!
As a **Lead (Supervisor)** dedication and commitment are as fundamental as any previous work history you bring with you. This critical role supports with managing the store within the back-of-house functions, working with the team to deliver all logistical requirements and to ensure the Sales team has a full range of product on offer to sell.
**WHAT WILL YOU WORK ON?**
- Support with managing our daily re-stocking of product/stock maintenance
- Ensuring execution of timely product turnaround from back-of-house to the sales floor
- Assist Logistics team, ensuring that they meet performance expectations
- Delivering financial results - driving the execution of logistics processes to enable Sales targets to be achieved
- supporting leadership team with Workplace Health & Safety & ensuring that safe practices are followed at all times
**WHAT YOU BRING TO NIKE?**
- Previous relevant operations experience and good knowledge of warehousing systems
- Outstanding communication skills, both written & verbal
- Experience managing a team
- Solid organisation skills
- Attention to detail, reading & understanding reports
- A passion for the NIKE brand
- A natural sense of urgency and an energetic demeanor
**WHAT'S IN IT FOR YOU?**
- At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
- Competitive salary, generous product discounts and yearly bonus
- Full uniform provided twice per year
AVAILABILITY REQUIREMENTS
**The successful candidate will work on a rotating roster and must be available to work weekends, evenings across 7 fully flexible days**
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.

**Job Description :**
**Job Title: Retail Media Lead**
**Location** : 1HQ
**Type of contract** : full-time, permanent
**About the Function:**
In CDT, our objective is to provide world-class consumer experiences that drive brand & business growth - whilst doing so in the most efficient and sustainable way. We have stood-up 5 engines, supported by a transversal MarTech Transformation Office, to scale these kinds of outcomes in repeatable way - consistent technology, capabilities and operating models across marketing fields. We strive to create global tools to support markets and brands to deliver their shape of A&P
**About the role:**
This role sits within the Scaled Reach Engine, which is focused on building world class media, retail media, social media and earned media capabilities and operating models. Using data and technology to drive efficiency and effectiveness in our $1bn+ Media & Scaled Reach investment.
**Purpose of Role**
The Global Retail Media Lead will set the strategic direction for Diageo's retail media agenda, leading the development and execution of a best-in-class global approach across digital and omnichannel retail environments. Operating at the intersection of media, commerce, and compliance, this role is central to unlocking growth across priority e-commerce and retailer platforms, while ensuring we lead in responsible marketing in a regulated category. This leader will drive the global vision for retail media, define partnership strategy with global retailers and platforms, and elevate our measurement and governance practices in a way that delivers both brand and commercial impact.
**You will be responsible for:**
**1. Strategy & Governance**
Define and own Diageo's global retail media strategy, ensuring alignment with digital commerce, brand growth, and responsible marketing principles.
Build a scalable global Scorecard, including investment sufficiency, efficiency, SoV tracking, voice of customer feedback, and sales attribution & incrementality.
Lead roll-out and operationalise global standard process guidelines, planning principles, compliance standards, and critical metrics adapted to the regulatory context of alcohol marketing.
Identify and prioritize high-value global retailer partnerships (e.g. Uber, Amazon, Instacart, Tesco, Carrefour etc), with a view to improving Rreturn on investment share of voice, and consumer reach - unlocking data for insight and activation.
**2. Global Partnership Development**
Lead engagement and negotiations with key global and regional retail media networks, technology platforms, and data partners.
Explore joint business planning and innovation opportunities that elevate Diageo's presence across customer ecosystems.
Partner closely with regional and market teams to translate global strategy into locally relevant executions within relevant frameworks.
**3. Performance, Measurement & Reporting**
Establish and oversee a global measurement framework tailored to retail media - balancing brand effectiveness, sales impact, and responsible marketing outcomes.
Provide regular performance reporting and actionable insight to senior partners, highlighting commercial results and areas for continuous improvement.
Partner with data, insights, and adtech teams to evolve attribution, incrementality, and closed-loop measurement across channels and platforms.
**4. Capability Building & Leadership**
Lead and mentor a growing global retail media team & community, including the Global Retail Media Manager, building deep subject matter expertise and cross-market collaboration.
Foster a learning culture that brings the outside in - staying at the forefront of retail media trends, benchmarks, and tools.
Drive excellence through knowledge sharing, training, and community-building across global and regional teams.
**5. Cross-Functional & Regulatory Alignment**
Collaborate with key functions including Procurement, Legal, Commerce, Marketing, Commercial, and Data Privacy to ensure compliance across all retail media activity.
Integrate retail media plans with broader digital marketing and brand strategies, ensuring consistency and consumer-centricity across the path to purchase.
Partner with Finance to manage investment planning, budget governance, and ROI tracking - collaborate to evolve the taxonomy & tracking both internally and with key partners.
**Leadership Responsibilities & Capabilities**
+ 1 direct report
+ Indirect Leadership of Global Retail Media Community
+ Influential with ability to drive change through others.
**To be successful in this role, you will need:**
+ 10+ years of experience in digital media, retail media, or e-commerce, with at least 5 years in a global or regional leadership role.
+ Deep knowledge of retail media ecosystems (e.g., Amazon Ads, CitrusAd, Criteo, Walmart Connect) and how to scale impact in partnership with global retailers.
+ Proven success in building cross-market media programs that drive brand equity and commercial growth.
+ Strong understanding of alcohol-specific advertising compliance and responsible marketing frameworks globally.
+ Demonstrated ability to lead high-performing teams and influence at C-suite level.
+ Bachelor's degree or equivalent experience in Marketing, Business, or related field.
+ Experience in or strong affinity with the beverage alcohol category is highly desirable.
+ Results-oriented mentality, with a passion for driving continuous improvement and operational excellence within the allocated budget
+ Proven ability to navigate cultural nuances & align global strategies with local market needs
+ Influential with ability to inspire change through others.
**Working with Us**
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
+ We offer a highly competitive rewards and compensation package including: Modern work life balance policies and wellbeing activities
+ Annual merit increases
+ Annual bonus
+ Share options
Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be encouraged and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.
Our ambition is to build the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of crafting the next generation of celebrations for consumers around the world.
Feel encouraged? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
1HQ
**Additional Locations :**
**Job Posting Start Date :**
2025-07-02
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

Weu2019re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.





At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.





Weu2019ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brandu2019s future. Here your voice is brewed into everything we do. Here youu2019ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.





Weu2019re looking for candidates with previous coaching or supervisory experience in a customer facing role. Youu2019ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. Youu2019ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as youu2019ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. Youu2019ll be an ambassador for our partner networks, making sure our partners know, here they belong.





The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:




Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
Identifying teachable moments to share best practices with the team
Seeing challenges as opportunities for continuous improvement to drive operational excellence.
Executing store operations during scheduled shifts, including organising opening and closing duties
Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products





Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.





All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.





In return, weu2019ll offer you a competitive starting salary and benefits that include:




28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when youu2019re on shift
Our store bonus program
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center





So, if youu2019re looking for a new opportunity, with us youu2019ll be welcomed, youu2019ll be challenged, youu2019ll be inspired. Here youu2019ll be heard. Because here, youu2019re a part of it all. Here you belong.





**What is our process?**





Application > CV review > first stage interview > second stage interview > offer and onboarding





Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.





Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, thereu2019s always room for one more.

Weu2019re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.





At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.





Weu2019ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brandu2019s future. Here your voice is brewed into everything we do. Here youu2019ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.





Weu2019re looking for candidates with previous coaching or supervisory experience in a customer facing role. Youu2019ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. Youu2019ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as youu2019ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. Youu2019ll be an ambassador for our partner networks, making sure our partners know, here they belong.





The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:




Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
Identifying teachable moments to share best practices with the team
Seeing challenges as opportunities for continuous improvement to drive operational excellence.
Executing store operations during scheduled shifts, including organising opening and closing duties
Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products





Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.





All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.





In return, weu2019ll offer you a competitive starting salary and benefits that include:




28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when youu2019re on shift
Our store bonus program
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center





So, if youu2019re looking for a new opportunity, with us youu2019ll be welcomed, youu2019ll be challenged, youu2019ll be inspired. Here youu2019ll be heard. Because here, youu2019re a part of it all. Here you belong.





**What is our process?**





Application > CV review > first stage interview > second stage interview > offer and onboarding





Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.





Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, thereu2019s always room for one more.

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

As a Savings Lead within our Retail Banking Solutions team,  you will be responsible for the end-to-end management of our savings products, supporting both day-to-day performance and the strategic evolution of savings propositions. 

This is a highly visible and collaborative role that will see you working closely with a wide range of stakeholders across the business, including Product, Risk & Compliance, Commercial and Engineering teams. You’ll bring both strategic thinking and operational rigour, taking responsibility for P&L and 1LOD risk management. 

If you’re passionate about customer-centric innovation and want to be at the forefront of shaping one the UK’s most recognised digital banking products, this is your opportunity.

Key Accountabilities:

Shaping the proposition

• Work alongside the Head of the team to shape Starling’s retail savings propositions
• Hands on support across the proposition development lifecycle from market research and scoping to design, development, and delivery

Delivering world-class customer experience 

• Work alongside Technology teams to ensure customer journeys deliver world-class customer experience
• Monitor operational performance and collaborate with relevant teams to help address any pain points, whilst driving continuous improvements

Defining success and measuring performance 

• Review existing and identify new success metrics to track performance across different areas, and work with finance and pricing teams to embed these
• Monitor these metrics regularly and report performance and insights to leadership teams

 Collaboration and stakeholder management 

• Work cross-functionally with different teams to ensure smooth day-to-day management of existing savings products, as well as the delivery of new initiatives
• Create partnerships with internal stakeholders to influence decision making and achieve shared objectives.

Customer Advocacy 

• Act as the voice of the customer within the business, to ensure our savings propositions address the needs of customers
• Partner with Marketing teams to effectively promote our savings propositions to the right audiences

Regulatory Compliance & Risk Management

• Work with risk and compliance teams to ensure our savings products align with regulations and Starling’s risk appetite, whilst delivering good customer outcomes
• Manage emerging risks, proactively identify new ones, and deliver strategies to mitigate these

Requirements

• Product management experience with robust customer, commercial and regulatory focus 
• Track record of delivering growth and launching new products 
• Deep understanding of UK Savings market dynamics, including competition and regulations
• Analytical mindset with the ability to seek and interpret data to make informed decisions
• Customer orientation - excited and driven by the opportunity to develop solutions for retail customers, driven by a deep understanding of their needs
• Excellent stakeholder management and collaboration skills.
• Good interpersonal and communication skills
• Comfortable working across a variety of tasks and able to prioritise to ensure timely delivery at a high standard
• Thrives in a structured yet evolving environment where clear goals and collaboration are key

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.