What Jobs are available for Retail Supervisor in Wigan?

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

What You'll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.

• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.

• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.

• Train and mentor new team members on company policies, procedures, and customer service best practices.

• Develop and implement customer service strategies to enhance the overall customer experience.

• Analy s e customer feedback and service trends to identify areas for improvement.

• Collaborate with other departments to streamline processes and improve communication.

• Prepare reports on team performance and customer satisfaction metrics for management review.

• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

• Stay updated on industry trends and best practices in customer service.

What We're Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you

Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC)

Location: Wigan

Salary: £11,138.40 per annum

Hours: Weekends, 17 hours (flexible shifts between 8am-8pm)

Benefits:

- Competitive salary
- Opportunity to work with a dynamic and supportive team
- 6-month fixed-term contract with potential for extension
- On-the-job training and development opportunities
- Work-life balance with weekend shifts
- Convenient location in Wigan

Job Description:

We are looking for a Customer Service Advisor to join our Weekend Supplier Hub Team on a 6-month fixed-term contract. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our suppliers and customers over the weekends.

Key Responsibilities:

- Handling incoming customer enquiries via phone, email, and live chat
- Resolving customer issues and complaints in a professional and timely manner
- Providing product information and guidance to customers
- Processing orders and coordinating deliveries with suppliers
- Working collaboratively with other team members to ensure seamless customer service experience
- Providing accurate and up-to-date information to customers and suppliers
- Adhering to company policies and procedures at all times

Requirements:

- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team setting
- Flexibility to work weekend shifts between 8am-8pm
- Knowledge of Microsoft Office and CRM systems

If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Apply now for the Customer Service Advisor position in our Weekend Supplier Hub Team.

About the role.

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success. 

About you.

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £2.86 phr, 18 yrs - 20 yrs 2.13 phr and under 18 yrs .35 phr.

• Up to 5% annual bonus and up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

Vacancy Reference#99871

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

Job Description

Secure the sales plan realization by retaining and growing profitable accounts and strengthening customer engagement as defined in the Customer & Sales coverage model and strategy. Customer relationships will be built by using a multi-contact and online approach adhering to customer preferences.

Job Responsibility

• Outbound calls to existing customers in order to generate (additional) sales;

• Pro-active sale of our products and services as well as the implementation of customer campaigns in coordination with the Marketing department in order to achieve our sales goals;

• Contact person for our medium-sized customers in the region via phone and email;

• Analysis of purchasing behavior (e.g. sales/margin, potential)

• Sharing product inquiries and updating customer data;

• Creation of customer-specific offers;

• Ensuring customer satisfaction through regular contact.

Job Qualifications

• Relevant experience in a service or sales oriented position is an advantage

• Minimum vocational level of working and thinking

• Relevant professional experience in telephone sales

• You are a strong communicator at various levels

• Good communication skills, both verbal and written

• Excellent native language skills of the relevant customer market. In addition, English is also required for communication with stakeholders throughout the organization

• Strong customer focus, able to identify customer needs and improve sales through commercial mindset

• Preferably completed commercial training

• Solution-oriented and entrepreneurial thinking

• Good MS Office skillset (Word, Excel, PowerPoint)

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers.

About the Company

The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales and business management programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers.

Graduate Training Programme: First 6 months

• Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing.
• Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry.
• Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople.
• Begin your formal sales training course and network with other Graduate Trainees.
• Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard.

6-12 months

• Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels.
• Learn business development strategies and how to target and win new trading accounts.

12 months and beyond

• Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses.
• Travel locally in your company car, meeting clients, discussing projects, and arranging social activities.
• Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward.

Apply Today to Find Out More

If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today!

Please note, a full UK driving licence is required for this role.

Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers.

About the Company

The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales and business management programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers.

Graduate Training Programme: First 6 months

• Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing.
• Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry.
• Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople.
• Begin your formal sales training course and network with other Graduate Trainees.
• Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard.

6-12 months

• Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels.
• Learn business development strategies and how to target and win new trading accounts.

12 months and beyond

• Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses.
• Travel locally in your company car, meeting clients, discussing projects, and arranging social activities.
• Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward.

Apply Today to Find Out More

If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today!

Please note, a full UK driving licence is required for this role.

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.