43 Retail jobs in Cromer

Customer and Trading Manager - Nightshift

Norwich, Eastern Sainsbury's

Posted 8 days ago

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Job Description

Leading in our stores:
Our management teams dont just run stores - theyre the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, theyre hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What youll be doing:
Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
Making sure that standards are brilliant come morning so were ready to serve our customers
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a 4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
Previous line management responsibilities in a fast-paced, operational environment.
Resilience to deal with both the mental and physical demands of working nights.
Provides brilliant customer service and coaches a team to do the same.
Has previous experience delivering and monitoring KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and is comfortable doing this alone in the absence of more senior management.
Puts inclusivity at the heart of everything they do.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension well match 4-7.5% of your pension contributions.
Sainsburys share scheme build up an investment at discounted rates.
Wellbeing support access to emotional support, counselling, legal and financial advice.
Colleague networks link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Remote E-commerce Operations Manager

NR1 1AB Norwich, Eastern £45000 Annually WhatJobs

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full-time
Our client is looking for a proactive and experienced E-commerce Operations Manager to lead their online retail operations. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be responsible for overseeing the day-to-day management of the e-commerce platform, ensuring a seamless customer experience from browsing to delivery.

Key responsibilities include:
  • Managing all aspects of the online store, including product listings, inventory management, and order fulfillment.
  • Optimizing website performance, user experience, and conversion rates.
  • Developing and implementing strategies to enhance customer satisfaction and retention.
  • Coordinating with logistics partners to ensure timely and efficient shipping.
  • Analyzing sales data and key performance indicators to identify trends and areas for improvement.
  • Managing the customer service team and ensuring prompt resolution of inquiries and issues.
  • Collaborating with marketing teams to align operational activities with promotional campaigns.

The ideal candidate will have a proven track record in e-commerce management, with a deep understanding of online retail best practices. You should possess strong analytical skills, excellent communication abilities, and a customer-centric mindset. Experience with e-commerce platforms (e.g., Shopify, Magento) and CRM systems is essential. Proficiency in data analysis tools and a passion for the retail sector are highly valued. This remote role requires excellent organizational skills and the ability to work independently and as part of a distributed team.
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Retail Operations Manager (Multi-Store)

NR1 1HQ Norwich, Eastern £40000 Annually WhatJobs

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full-time
Our client is seeking a highly motivated and experienced Retail Operations Manager to oversee and optimize the performance of multiple retail locations, operating remotely from Norwich. This crucial role demands a strategic leader with a deep understanding of retail operations, customer service excellence, and driving sales performance across diverse store environments. You will be responsible for ensuring operational efficiency, maintaining brand standards, and implementing best practices to enhance the overall customer experience. The Retail Operations Manager will work closely with store managers and regional teams to achieve business objectives and drive profitability.

Key responsibilities include developing and executing operational plans, setting sales targets, and monitoring key performance indicators (KPIs) across all stores. You will be involved in inventory management, visual merchandising standards, and ensuring compliance with health and safety regulations. This role requires a strong analytical ability to identify trends, opportunities, and challenges within the retail landscape. You will also play a key role in staff development, including training, coaching, and performance management of store teams, fostering a positive and productive work environment. Experience with retail management software, POS systems, and sales forecasting tools is essential. The ideal candidate will be an excellent communicator, capable of motivating teams and building strong relationships with stakeholders. A passion for retail and a customer-centric approach are paramount. This is a significant opportunity for a seasoned retail professional to drive significant impact across multiple locations in a remote capacity.

Responsibilities:
  • Oversee and manage the day-to-day operations of multiple retail stores.
  • Develop and implement operational strategies to maximize sales and profitability.
  • Ensure consistent execution of visual merchandising and brand standards.
  • Monitor and analyze store performance metrics, identifying areas for improvement.
  • Manage inventory levels, stock control, and loss prevention initiatives.
  • Lead, mentor, and develop store management teams and staff.
  • Ensure compliance with health, safety, and employment regulations.
  • Drive exceptional customer service standards across all retail locations.
  • Collaborate with marketing and merchandising teams on promotional activities.
  • Manage operational budgets and control expenses effectively.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Significant experience (7+ years) in retail management, with a proven track record in multi-store operations.
  • Demonstrated ability to drive sales, improve operational efficiency, and enhance customer satisfaction.
  • Strong understanding of retail KPIs, inventory management, and visual merchandising.
  • Excellent leadership, team management, and communication skills.
  • Proficiency in retail management software and POS systems.
  • Ability to analyze data and develop strategic action plans.
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E-commerce Marketing Manager - Growth Strategies

NR1 3ER Norwich, Eastern £45000 Annually WhatJobs

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full-time
Our client, a rapidly expanding online retailer specialising in (mention a fictional product niche, e.g., sustainable homeware), is looking for a dynamic and data-driven E-commerce Marketing Manager to oversee their digital marketing efforts and drive online growth. This role is based in our **Norwich** office. You will be responsible for developing and executing comprehensive marketing strategies across various digital channels, including SEO, SEM, social media marketing, email marketing, and affiliate marketing, with a strong focus on conversion rate optimisation and customer acquisition. Key responsibilities include managing the company’s social media presence, creating engaging content, developing and implementing paid advertising campaigns, analysing website traffic and customer behaviour using analytics tools, and optimising the customer journey to maximise sales and customer loyalty. The ideal candidate will have a proven track record of success in e-commerce marketing, with a deep understanding of digital marketing trends and best practices. Excellent analytical skills, proficiency in Google Analytics, SEO tools, and social media management platforms are essential. A Bachelor’s degree in Marketing, Business, or a related field, along with at least 5 years of experience in digital marketing, preferably within the e-commerce sector, is required. Strong communication and project management skills are also a must. Join a creative and collaborative team and play a pivotal role in scaling our online business.
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E-commerce Growth Manager

NR1 3NX Norwich, Eastern £40000 Annually WhatJobs

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full-time
Our client, a rapidly expanding online retailer, is seeking a driven and data-oriented E-commerce Growth Manager to join their fully remote marketing team. This is a unique opportunity to take ownership of online sales strategies, customer acquisition, and retention initiatives, directly impacting the company's growth trajectory.

As the E-commerce Growth Manager, you will be responsible for developing and implementing strategies to increase website traffic, conversion rates, and average order value. Your core focus will be on optimizing the entire customer journey, from initial acquisition through to post-purchase engagement. This will involve a deep dive into analytics to understand customer behavior, identifying key growth levers, and executing targeted campaigns across various digital channels.

Key responsibilities include managing and optimizing paid advertising campaigns (PPC, social media advertising), implementing SEO best practices to improve organic search visibility, and developing effective email marketing and customer loyalty programs. You will also oversee A/B testing initiatives for website improvements, analyze sales data and customer feedback to identify opportunities, and collaborate with the product and content teams to ensure a seamless brand experience. Experience with e-commerce platforms (e.g., Shopify, Magento) and CRM systems is vital.

The ideal candidate will have a Bachelor's degree in Marketing, Business, or a related field, with at least 4-6 years of experience in e-commerce growth, digital marketing, or a similar role. A proven track record of successfully driving online sales growth and a strong understanding of e-commerce metrics and analytics are essential. You should possess excellent analytical, problem-solving, and strategic thinking skills. Proficiency in Google Analytics, SEO tools, email marketing platforms, and social media advertising is required. Strong communication and project management skills, coupled with the ability to thrive in a remote, fast-paced environment, are critical for success.

This position is 100% remote, allowing you to work from anywhere in the UK. If you are a results-driven e-commerce professional with a passion for innovation and a desire to make a significant impact on business growth, we encourage you to apply. Join our client's dynamic team and help shape the future of online retail.
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Retail Store Manager - Fashion & Apparel

NR2 1AA Norwich, Eastern £30000 Annually WhatJobs

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full-time
Our client, a well-established and stylish fashion retailer, is seeking a passionate and results-oriented Retail Store Manager to lead their **Norwich, Norfolk, UK** location. This is an exciting opportunity to manage a team, drive sales, and ensure an exceptional shopping experience for customers in a vibrant retail environment. You will be responsible for all aspects of store operations, from sales and customer service to inventory management and visual merchandising. This is an on-site position, requiring a strong presence within the store.

Key Responsibilities:
  • Lead, motivate, and develop the store team to achieve sales targets and provide outstanding customer service.
  • Manage daily store operations, ensuring efficiency and adherence to company policies and procedures.
  • Drive store performance by implementing effective sales strategies and promotions.
  • Oversee inventory management, including stock control, visual merchandising, and loss prevention.
  • Ensure the store environment is appealing, well-organized, and meets brand standards.
  • Recruit, train, and onboard new sales associates, fostering a positive and high-performing team culture.
  • Handle customer inquiries, feedback, and complaints professionally and efficiently.
  • Monitor key performance indicators (KPIs) such as sales, conversion rates, and customer satisfaction.
  • Manage store expenses and ensure profitability.
  • Maintain visual merchandising standards and ensure product presentation is consistently high.
  • Adhere to all health and safety regulations within the store.
Qualifications:
  • Proven experience as a Retail Store Manager or Assistant Store Manager in fashion or apparel.
  • Demonstrated ability to drive sales and achieve targets.
  • Strong leadership, coaching, and team-building skills.
  • Excellent customer service and interpersonal skills.
  • Experience with inventory management and visual merchandising.
  • Knowledge of retail operations and POS systems.
  • A passion for fashion and an understanding of current trends.
  • Strong organizational and time-management abilities.
  • Ability to work flexible hours, including weekends and holidays.
If you are a dedicated retail leader with a flair for fashion and a commitment to excellence, we invite you to lead our **Norwich** store and contribute to our ongoing success. Apply today to become part of our vibrant team!
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Senior E-commerce & Social Media Manager

NR1 1LS Norwich, Eastern £48000 Annually WhatJobs

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full-time
Our client is seeking an experienced and dynamic Senior E-commerce & Social Media Manager for a hybrid role in **Norwich, Norfolk**. This position is key to driving online sales growth and enhancing brand presence across digital platforms. You will be responsible for developing and executing comprehensive strategies for both their e-commerce website and social media channels, ensuring a seamless and engaging customer experience. Your duties will include managing the e-commerce platform, optimizing product listings, overseeing online promotions, and analyzing sales performance. On the social media front, you will be responsible for content creation, community management, campaign execution, and social media advertising to build brand loyalty and drive traffic. The ideal candidate will possess a strong understanding of e-commerce best practices, including UX/UI optimization, conversion rate optimization (CRO), and online payment systems. A proven track record in managing and growing social media communities, with expertise in various platforms (e.g., Facebook, Instagram, TikTok, LinkedIn) and social media advertising, is essential. Excellent analytical skills, proficiency in e-commerce analytics, social media analytics tools, and content management systems (CMS) are required. You should be adept at creating compelling content, managing online advertising budgets, and reporting on key performance indicators (KPIs) to stakeholders. This role offers a fantastic opportunity to shape our client's online strategy and drive significant business results in a collaborative environment. If you are a creative, data-driven professional with a passion for digital commerce and social media engagement, we encourage you to apply.
Responsibilities:
  • Develop and execute integrated e-commerce and social media strategies.
  • Manage and optimize the company's e-commerce website for user experience and conversion.
  • Oversee product catalog management, including descriptions, imagery, and pricing.
  • Plan and implement online marketing campaigns and promotions to drive sales.
  • Develop and execute social media content calendars and engagement strategies.
  • Manage all social media platforms, including content creation, scheduling, and monitoring.
  • Run targeted social media advertising campaigns to increase brand awareness and drive traffic.
  • Analyze e-commerce sales data, website traffic, and social media performance metrics.
  • Identify opportunities for growth and implement strategies to improve online sales and customer engagement.
  • Collaborate with marketing, creative, and IT teams to ensure seamless online operations.
  • Stay up-to-date with the latest trends in e-commerce, social media, and digital marketing.
Qualifications:
  • Bachelor's degree in Marketing, Business Administration, Digital Media, or a related field.
  • Minimum of 5 years of experience in e-commerce management and social media marketing.
  • Proven experience in managing and growing successful e-commerce platforms.
  • Demonstrated expertise in social media strategy, content creation, and community management.
  • Proficiency with e-commerce platforms (e.g., Shopify, Magento) and CMS.
  • Strong understanding of SEO, SEM, and digital advertising principles.
  • Excellent analytical skills with experience in Google Analytics and social media analytics tools.
  • Creative thinking and ability to develop engaging content.
  • Strong communication, project management, and organizational skills.
  • Experience in a hybrid work setting is a plus.
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Logistics Operations Manager - E-commerce Fulfillment

NR3 1AA Norwich, Eastern £40000 Annually WhatJobs

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full-time
Our client is seeking an experienced Logistics Operations Manager to oversee their e-commerce fulfillment operations in Norwich, Norfolk, UK . This role is critical to ensuring the efficient and accurate processing of online orders, managing warehouse staff, and optimising inventory flow. You will be responsible for the day-to-day running of the warehouse, ensuring high levels of productivity, accuracy, and customer satisfaction.

Responsibilities:
  • Manage all aspects of warehouse operations, including receiving, order picking, packing, shipping, and returns.
  • Oversee and lead a team of warehouse associates, providing training, guidance, and performance management.
  • Develop and implement efficient operational processes and procedures to maximise productivity and minimise errors.
  • Monitor key performance indicators (KPIs) such as order accuracy, on-time shipping, inventory turnover, and labour costs.
  • Ensure the efficient management of inventory, including cycle counting and stock takes.
  • Maintain a safe and organised working environment, adhering to all health and safety regulations.
  • Manage relationships with third-party logistics providers and carriers.
  • Utilise warehouse management systems (WMS) and other logistics software to track and manage operations.
  • Plan and manage staffing levels to meet operational demands.
  • Implement strategies to improve operational efficiency and reduce costs.
  • Troubleshoot and resolve operational issues as they arise.
  • Collaborate with other departments, such as customer service and procurement, to ensure seamless operations.
  • Conduct regular team meetings to communicate goals, provide updates, and address concerns.
  • Ensure compliance with all company policies and procedures.
  • Investigate and resolve discrepancies in inventory or orders.
  • Manage the upkeep and maintenance of warehouse equipment and facilities.
  • Develop and implement continuous improvement initiatives.
  • Report on operational performance to senior management.
  • Contribute to the strategic planning of logistics and supply chain operations.
  • Ensure timely and cost-effective delivery of goods to customers.
Qualifications:
  • Proven experience in logistics and warehouse management, preferably within an e-commerce environment.
  • Strong understanding of supply chain and inventory management principles.
  • Experience managing teams and supervising warehouse staff.
  • Proficiency with Warehouse Management Systems (WMS) and other logistics software.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of health and safety regulations in a warehouse setting.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with e-commerce fulfillment processes.
  • A degree in Logistics, Supply Chain Management, Business Administration, or a related field is advantageous.
  • Experience with process improvement methodologies (e.g., Lean) is a plus.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to adapt to changing business needs and operational demands.
Our client is committed to providing equal employment opportunities.
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E-commerce Marketing Manager

NR1 1HE Norwich, Eastern £45000 Annually WhatJobs

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full-time
Our client, a rapidly growing online retailer specializing in sustainable home goods, is seeking a dynamic and results-driven E-commerce Marketing Manager to lead their digital marketing efforts. This is a fully remote position, offering you the flexibility to work from anywhere within the UK. You will be responsible for developing and executing comprehensive marketing strategies to drive online sales, enhance brand awareness, and optimize the customer journey across all digital channels. The ideal candidate will have a proven track record in e-commerce marketing, a deep understanding of SEO, SEM, social media marketing, email marketing, and content strategy, and a passion for building thriving online communities. Your responsibilities will include managing and optimizing paid advertising campaigns (Google Ads, social media ads), developing and executing SEO strategies to improve organic search rankings, creating and managing engaging social media content and campaigns, building and nurturing customer email lists and executing targeted email marketing campaigns, analyzing website traffic and marketing campaign performance, identifying key trends and insights, and collaborating with the web development team to enhance user experience and conversion rates. A Bachelor's degree in Marketing, Business, or a related field, along with at least 5 years of experience in e-commerce marketing, is required. Strong analytical skills, proficiency in marketing analytics tools (e.g., Google Analytics), and experience with e-commerce platforms (e.g., Shopify, WooCommerce) are essential. Excellent communication, creativity, and project management skills are crucial for success in this remote role. You must be proactive, data-driven, and adept at managing multiple projects simultaneously. This is a fantastic opportunity to join an innovative and ethical company at the forefront of sustainable commerce and make a significant impact on its growth trajectory.
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Senior E-commerce Social Media Manager

NR1 1HN Norwich, Eastern £55000 Annually WhatJobs

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full-time
Our client is seeking an experienced and dynamic Senior E-commerce Social Media Manager to join their thriving online retail team. This is a fully remote, pivotal role where you will be instrumental in developing and executing innovative social media strategies to drive brand awareness, customer engagement, and ultimately, sales conversions across multiple platforms. You will be responsible for creating compelling content calendars, managing social media advertising campaigns, analyzing performance metrics, and staying abreast of the latest social media trends and platform updates. Your expertise in social commerce features and influencer marketing will be key to success. You will collaborate closely with the marketing, creative, and sales departments to ensure a cohesive brand message and customer journey. This role requires a proactive individual with a proven track record in managing high-growth e-commerce brands. You will oversee a small team of social media specialists, providing guidance and fostering a collaborative environment. The ideal candidate possesses exceptional communication skills, a keen eye for detail, and a deep understanding of the e-commerce landscape. You should be proficient in social media management tools, analytics platforms, and creative software. Experience with A/B testing and optimizing campaigns for maximum ROI is essential. We are looking for someone who can think strategically, execute flawlessly, and adapt quickly to the ever-evolving digital marketing world. This position offers the flexibility of working from anywhere within the UK, providing a truly remote-first work experience. If you are passionate about social media, driven by results, and eager to make a significant impact in the e-commerce space, we encourage you to apply for this exciting opportunity based in the vibrant city of Norwich.
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