255 Retail jobs in Heathrow

Who are we

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

We are seeking an experienced and dynamic Retail Operations Manager to oversee all retail operations at the Kia Oval. The role is pivotal in delivering an exceptional retail experience to fans and visitors, while ensuring commercial performance targets are met.

You will be responsible for managing stock, staff, and day-to-day retail operations, while maintaining strong profit margins and aligning with the venue’s high standards of service and brand values.

Requirements

What you’ll do

Operational & Financial Management

• Oversee the end-to-end retail operation across matchdays, events, and non-matchday trading.
• Manage stock levels, purchasing, replenishment, and inventory control systems to minimise loss and maximise profitability.
• Ensure a minimum 40% gross profit margin is consistently achieved across all retail operations.
• Work with finance and procurement teams to set pricing, analyse sales data, and forecast demand.
• Implement efficient processes to optimise sales and control costs.

Staff Recruitment & Management

• Recruit, train, schedule, and lead a team of retail supervisors and matchday staff.
• Foster a positive, motivated, and customer-focused team culture.
• Ensure compliance with HR policies, health & safety regulations, and safeguarding requirements.
• Monitor staff performance and provide coaching, feedback, and development opportunities.

Customer Experience & Brand Standards

• Ensure the highest standards of customer service across all retail outlets.
• Uphold and enhance the Kia Oval brand by delivering a consistent retail experience.
• Resolve escalated customer issues efficiently and professionally.
• Collaborate with marketing and merchandising teams to deliver creative retail promotions and product launches.

Compliance & Reporting

• Ensure full compliance with health, safety, and licensing regulations.
• Maintain accurate records for audits, reporting, and stock reconciliation.
• Produce regular reports on sales, margins, and operational performance for senior management.

Continuous Improvement

• Identify opportunities to enhance operational efficiency, sales performance, and customer satisfaction.
• Keep abreast of industry trends and competitor activity to ensure the Kia Oval’s retail operation remains market-leading.
• Drive sustainability initiatives within the retail operation, including waste reduction and ethical sourcing.

The Person

The successful candidate will have the following experience / skills / qualities:

• Proven experience in retail or venue operations management, ideally within a sports, leisure, or large event environment.
• Strong commercial acumen with a track record of delivering profitability targets.
• Excellent leadership and people management skills.
• Strong organisational and problem-solving ability, with the capacity to work under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.
• Proficient in stock management systems and MS Office applications.
• Flexible approach to working hours, including evenings, weekends, and matchdays.

Benefits

£40,000 per annum

5% Club Bonus Scheme

Sales Commission scheme

23 days holiday increasing to 28 days based on length of service

Non-Contributory Pension scheme / Private Health Care

Membership for domestic games, Tickets for International Games and loads more

What We Offer

• Opportunity to work at one of the world’s most iconic cricket venues.
• A vibrant and supportive team environment.
• Competitive salary and benefits package
• Career development and training opportunities

To Apply

Please apply with a CV and cover letter outlining why you are suitable for this role and stating current salary.

Closing date for applications is 5pm on Monday 6 October. The first stage of interviews will take place on the week commencing Monday 13 October in-person at the Kia Oval.

We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you.

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

 SAP FMS / AFS / IS Retail / S4 Retail – Manager (Sales)

Consumer Goods, Retail & Logistics practice

Senior Principal & Principal levels

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

Requirements

The Role

• Delivery of SAP enabled transformation programmes - specialising in Order to cash including integration touch points with the wider S/4 Finance
• Leading and supporting Order to Cash pursuits and practice development
• Leading a workstream comprised of on - and off-shore resources
• Designing end-to-end solutions and ensuring all deliverables produced by your team are consistent with design principles, standards and methodologies 
• Leading client workshops covering a range of topics including process design, industry best practices and bring SME knowledge in your area of expertise
• Building end to end solution based on client requirements, and documenting functional specifications where a development object is required
  

About You

You design and manage complete enterprise solutions. You demonstrate leadership of topics in the architect community and show a passion for technology and business acumen. You work as a stream lead at CIO/CTO level in a major client organization. You will lead Infosys Consulting operations relating to market development and/or service delivery excellence. You are seen as a role model in the community:

• Have a broad business skill set including stakeholder management, problem-solving, and resilienc
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel

• Demonstrable experience of delivering S/4HANA as part of a transformation programme
• Strong knowledge of S/4HANA configuration and best practices with a background in Sales and Distribution and Order to Cash (OTC)
• Integration with best of breed application (Salesforce, C4C.etc.) is desirable.
• Demonstrable experience of Agile working practices on an SAP implementation, along with planning of activities during the project
• Strong client facing skills and ability to lead a workstream through all phases of SAP implementation
• Flexibility, adaptability, and process improvement approach
• Time management skills are a must; as well as the ability to be flexible and creative.
• A strong track record of professional success, preferably in the Consulting Services arena

Benefits

About your team

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you. Apply today!

Opening Date - 30th September 2025

Closing date - 30th October 2025

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We’re looking for an ambitious and experienced Retail Manager to join our fabulous Travel Retail team.

Responsibilities include building retailer relationships, identifying commercial opportunities, leading a field team comprising of store-based business managers and retail artists and managing corresponding budgets, showcasing strong budget management capability and being confident in retail sales forecasting, reporting and data analysis.

KPIs are retail sales achievement, market share gains, mystery shopping score and team turnover.

As a Retail Manager you will

Sales Objectives and Market Share Gains

• Define development and growth strategies with the Head of Travel Retail, Europe for the designated accounts and implement them successfully in stores.
• Deliver sell-out in line with forecast commitments.
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region.

Account Management

• Build strong relationships with retailer contacts to optimise brand presence, maximize share of voice, and negotiate industry-leading joint trading plans.
• Deliver regular business/sales updates and critical market insights, acting as the connection between our stores and the Magic Office.
• Lead quarterly business reviews and half-year external strategy meetings, producing strong insights and action-driven 360 plans.

High Performance Teams

• With the people partner, recruit high performing Retail teams for each store launch.
• Set ambitious and achievable sales targets to the field teams.
• Lead and inspire your team of business managers and retail artists.
• When needed, address performance and engagement needs identified, building an environment of inclusion and motivation within your defined area.
• Work alongside the field training manager to ensure commercial and development training needs are met within the region.

Brand Image Building and Launch of New Campaigns

• Work in close collaboration with Travel Retail Marketing & VM teams to develop trade plans and on-counter activities.
• Successfully launch and sustain new products and campaigns as per the global Travel Retail Marketing strategy.

Effective Commercial & Budget Management

• With the Head of Travel Retail, Europe, monthly retail forecasting by store.
• In alignment with finance and retailer partners, forecast and manage all retail staffing costs, including recommended FTEs, commissions and incentives management.
• Manage T&E budget, staying within approved monthly expenditure.

Operational Excellence

• Set standards for executional excellence, support new processes, and work cross-functionally to enhance brand presentation and in-store execution, including but not limited to assortment, stock availability on counter, price updates.

Who you will work with

In this role you will be reporting into the Head of Travel Retail - Continental EU and working very closely with the wider commercial team.

About you

• Must be able to travel within region and to Magic Office regularly. Roughly a 40/60 split
• Extensive experience in retail or sales management, with direct experience in Travel Retail desirable but not mandatory.

• Strong people focus, team spirited and passionate about developing teams.
• Proven track record of successful negotiations & ability to influence others.
• Target-focused and results-driven.
• Excellent numerical and analytical skills.
• Effective communicator, both written and verbal with a structured and organised approach
• Excellent presentation skills and classroom delivery
• Personable and approachable - able to build rapport quickly & effectively
• Self-starter - able to motivate oneself and others
• Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
• Solution-oriented with ability to problem solve in a timely manner
• German language is desirable but not mandatory

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Benefits

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog-friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Covent Garden store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Covent Garden store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £13.85 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Job Vacancy: Retail Butcher (scope for progression) Reporting to : Retail Area Manager

Location: Kensington Salary: £16.83 per hour

Hours: 40 hours per week, 5 out of 7 days Holidays: 31 days, inclusive of bank holidays after probation

(Weekend working and providing cover for our neighbouring stores in line with business needs)

Are you looking for the next step in your career and think this is the job for you! Then why are you waiting?

Apply today and you could be part of a dynamic new team with Kepak, McIntosh Donald.

Due to our new venture with a major supermarket chain, we are now recruiting Retail Butchers to join our exciting and innovative business in the London region.

We pride ourselves on our award winning, dry-aged beef, pork, poultry, lamb, bacon and ham as well as our innovative meal solutions, prepared using the finest ingredients.

Our customers are at the forefront of everything we do the roles offer real potential for advancement in our growing Company.

Job Purpose: Responsible for the day-to-day management of the retail counter. Ensuring consistency and compliance to boning, butchery, trimming and finishing requirements for sale and consumption, that is in accordance with specifications and Company SOP’s. Responsible for the preparation to produce safe, quality products to agreed quantities and deadlines in a clean and hygienic environment.

Some Key Responsibilities:

• Perform boning, butchering, trimming and demonstrating excellent knife skills.

• Preparing and presenting our exemplary counter displays

• Adhering to instore specs and planograms

• Involvement in designing seasonal planograms with store and area manager

• Providing excellent customer service

• Producing value add range of products

• Stocktaking and rotation of product

• Demonstrate and monitor compliance to Company’s PPE requirements, knife safety requirements, hygiene and quality standards, department SOP’s and customer specifications

• Ensure product is of the highest standard and reporting any issues to the Area Manager

• Complying with quality specifications, understanding yield values and reporting of waste appropriately
• Identifying and/or reporting any accidents or near misses
• Reporting all breakages, damages or defaults of equipment immediately to the Area Manager, and only using equipment when safe to do so
• Cooperate and assist with Internal and External audits as required, implementing any corrective and preventative actions

Requirements

Skills/ Experience

• Previous experience working in retail (Supermarket meat counter or Butchers shop)
• Excellent communications skills and exceptional Customer Service Skills
• A passion for high quality food
• Fluent written and spoken English
• Team player with a can-do attitude
• Meticulous attention to detail
• People management and influencing skills
• Consistent approach and strong work ethic
• Able to work under own initiative and as part of a team
• Adaptable to change and demands

Benefits

• Pension Plan
• Training & Development
• Cycle to Work Scheme
• Staff Discount

#indms

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

We have an exciting opportunity to hire an ambitious, passionate, and driven UK Retail Digital Marketing Manager, on a 12 month Fixed-Term Contract. We are looking for a true Digital expert!

You will create and implement impactful retail marketing activity, primarily focused online pivoting around changing customer habits and aligned with the overarching business goals. As part of your remit, you will own all retailer .com sites ensuring 5* onsite customer journey. As one of our regional brand marketing guardians, you will collaborate effectively with the wider UK teams and inspire our retail partners with your attitude to excellence, your unstoppable and imaginative creative flair and your passion for getting things done!

As our Retail Digital Marketing Manager you will

• Be the owner of the retailer marketing online across our home market pureplay accounts.
• Your role will be centred around translating Brand and Category strategies into holistic and integrated trade marketing plans that drive customer experience, traffic, retail sales results and category objectives. Execute with excellence.
• Own your results per retailer and suggest actions where needed to ensure retail sales objectives are met.
• Partner with commercial and retail operations teams to efficiently drive channels strategy and joint business plans through a marketing lens.
• Together with the Senior Retail Marketing Manager, Head of Marketing, and in partnership with Commercial, lead negotiation of trade marketing activities in line with strategy and with a focus on maximum ROI.
• Collaborate with global, insights manager and ct .com to propose recommendations for PDPs, banner assets and .com journeys to ensure best in class online experiences that set us apart from competitors.
• Work closely with the Category Marketing Team to deliver plans that drive our NPD whilst also accelerating & grow our core franchises.
• Bring thought-leadership and digital excellence to innovative and disruptive brand activity with our retail partners across the region to raise total brand awareness & create memorable brand moments, identifying best practices across the industry and opportunities to increase Charlotte Tilbury share of voice and ranking in existing retailers, with a strong lens on driving the best omnichannel customer experience.
• Support in continuing to improve processes within the UK team to ensure 'world-class’ delivery is achieved, particularly focusing on cross functional & regional collaboration.
• Contribute to accurate budget forecasting and actualisation of the regional marketing budget in line with sales targets.

Who you will work with

• You will report directly into our wonderful Senior Retail Marketing Manager UK, PP.
• Build exceptional relationships with the retailers’ buying, marketing and PR teams, to ensure the best possible collaboration and execution of marketing activity.
• Build collaborative relationships with all internal functions and key business stakeholders, across Commercial, PR, Global etc.

About you

• You have a strong, demonstrable background within Retail Marketing, gained within Beauty or Retail. You have strong experience of the Pureplay market.
• You have excellent digital & online Marketing skills!
• You are results driven, commercially minded with creative flair, you hold the consumer at the heart of everything that you do.
• You are analytical, you know how to translate results, data and Insights into actionable plans.
• You are a team player! You know how to build strong, trusted relationships. You are proactive, with a growth mindset and always willing to go the extra mile.
• You work well under pressure, you can ruthlessly prioritise and know how to influence up and work in an agile environment with ease.
• Have a flexible and professional attitude, you are hungry to learn and welcome challenge!
• Have exceptional organisational and prioritising skills, with great attention to detail and is results-driven.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your fury friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre South London optimises every opportunity to achieve the Centre’s Finance, Insurance (F&I) and valued added product targets. You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.

Responsibilities:

• Ensure all customers are fully qualified and offered relevant value-added products
• Engage all retail customers with finance/product presentations and record referrals accurately
• Support target setting and monitor Sales Executives’ F&I performance
• Coach sales executives on finance referrals
• Maintain accurate F&I data for forecasting and performance tracking
• Manage VWFS Finance Renewals and maintain related platforms and campaigns
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
• Ensure compliance with PRG Sales Process, FCA documentation, and manage VWFS Connect platform

Requirements

Minimum Qualifications:

• Proven experience within a previous F&I focused automotive role
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
• Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver's license

Experience / skills required (desirable):

• A track record of performing within a fast paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer

• OTE of £76,000 with ability to overachieve and basic salary of £40,000.
• 33 days holiday (Including BH)
• This is a full-time position working Monday to Friday 8.30am to 6.00pm (with a day off in the week) and every Saturday 9am to 5pm
• A tax efficient VW Group Vehicle
• Option of a second VW Group Vehicle at preferential leasing rates

• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:
Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. 

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

We have a great opportunity for a Research Manager to join Walnut’s Retail & Shopper team, working with leading retailers and global companies in manufacturing and entertainment. We’re proud of our growing mix of clients and our mission is to ensure they understand their customers, both in the UK and round the world.

Retail research involves finding out what people think of shopping experiences, either in-store or online, and how retailers can improve their brand & communications, customer experience, and how they can best come up with new ideas. It’s a fast-moving industry with a huge variety of research projects.

You’ll get to use a variety of methodologies – many of our projects are mixed-methods (quant & qual, although the team’s primary focus is quant) as well as incorporating data analytics, Behavioural Science and Neuroscience principles and practices.

We’re looking for you to have a keen interest in all things retail and exploring new ideas and techniques within this sector, plus proven experience working in Market Research in a commercial sector. You’ll have a passion to understand what makes customers ‘tick’ and what drives decision making.

You’ll also have an abundance of curiosity to deep dive into our client’s strategic issues, convert findings into impactful insight and develop and nurture our clients. 

We offer Hybrid working, which for us is a blend of working remotely and from the Winchester or London office two or three days a week. It’s all about being in the best place for you and your project teams on any given working day.

If you have a hunger to better understand people and a desire to help brands help us all, get in touch.

In this role you will get to:

• Plan and manage research projects efficiently and creatively.
• Create engaging presentations, analysing results with some reporting to clients.
• Maintain a keen interest in the retail sector, showing understanding of key trends and developments impact our retail clients.
• Be involved in pitches, proposals and business development.
• Responsibility from day one, with the opportunity to take responsibility for projects and great client exposure.
• Liaise with internal support teams, providing direction and communicating project information.
• Work closely with colleagues in our BeSci, Neuroscience and Analytics teams, and our Qual team, with opportunities to conduct intercepts, accompanied shopping trips etc.
• Get involved with training, innovation and other company initiatives and make your own mark.

Requirements

Who will you be?

• Ideally you will be an established Research Manager, with experience gained in either an agency or similar commercial Market Research environment.
• You will have proven expertise in a variety of quantitative research methodologies, online and offline; including leading projects, and making decisions on how to best design, manage and deliver research to meet a brief. 
• An understanding of qualitative research techniques (and mixed-methods research); we welcome additional qualitative research experience.
• A passion for exploring new ideas and facing challenges head on.
• A strong work ethic and able to work to deadlines, with great attention to detail and excellent project management skills, particularly in managing multiple projects.
• Excellent communication skills (both verbally and written) with solid numerical and analytical skills.
• Confidence speaking with clients and able to present findings fluently.
• Flexibility, with the ability to work autonomously as well as playing your part as a member of a high-performing team.
• A creative spark and a real desire to make data tell a story.
• Proficient in Excel, PowerPoint and Word.
• A collaborator, treating all colleagues, clients and suppliers with courtesy, honesty, politeness and sensitivity, acting as a role model and helping to foster a culture of diversity and inclusion.

Benefits

What’s in it for you?

Our people are key to our success. Human understanding is what we do, both in terms of understanding people but also understanding our people. Whether this is investing in training and development, improving staff benefits or funding a really great day out, people are the heart and soul of everything we do.

You’ll enjoy:

• Flexible hybrid working
• 25 Days’ Holiday pa
• Flexible Bank Holidays + 3 day Christmas closure.
• Additional Holiday purchase scheme.
• Contributory Pension Scheme.
• Life Assurance.
• Healthcare Cashback Plan (Incl. Employee Assistance Programme).
• Travel loan and Cycle to work and work abroad schemes.

Need a flavour of what to expect as part of our team, visit out Instagram channel @WalnutUnlimited to see what we’re up to…

Why join Walnut Unlimited?

As a Sunday Times 100 Best Companies to Work for, we help brands connect with people, by understanding people. We believe that interpreting human behaviour is as much an art as it is a science. Walnut uses market research techniques to understand what we think, how we feel and, most importantly, why.

Blending neuroscience, behavioural science and data science, we uncover the truth behind our human experiences.

We value:

• Respect – Respect for self, for each other and the work that we do.
• Spark – Demonstrate spark-y, charismatic, positive & energetic behaviour.
• Courage – Brave and bold. Prepared to stretch self and boundaries.
• Collaboration – Partnership with colleagues, suppliers and clients to achieve the best outcome.
• Evolution – Evolve with the times, market trends, staff, clients and consumers.

We are an Equal Opportunities Employer and welcome applications from all sections of the community. All candidates will be considered equally, however, unfortunately we are unable to offer sponsorship.

As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.

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Retail Promotional Rep

Greenwich 

0 hour contract - likely minimum of 3 days a week to include weekends

£11.44 per hour

We are a rapidly growing tech and driver marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology.

By using algorithms and utilising vans already on the road, we are able to offer our Retail Partners a way to provide an efficient and flexible delivery solution to their customers. 

If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.

The opportunity as Retail Promotional Rep:

We're hiring a Retail Promotional Rep for our team in Greenwich to support the growth of one of our retail enterprise accounts. Your primary focus will be on promoting our Store to Home service, alongside attracting new customers and driving sales to meet our growth targets.

As a key member of the team, you'll specialise in our delivery options, processes, and pricing, empowering you to offer customers tailored Store to Home solutions. You'll proactively approach customers in strategic areas of the store, increasing awareness and generating more bookings for our Same Day and Next Day delivery options, available exclusively to customers within our Primary Market Area (PMA). Your role will ensure that customers within the PMA receive prompt and convenient delivery service.

Responsibilities included as a Retail Promotional Rep:

• Actively promote our delivery services by engaging and approaching customers within the store
• Identify interest and understand customer needs and requirements
• Demonstrate and provide information on delivery options via ipad or booking kiosk
• Supporting any customers that require assistance when completing the self service delivery booking
• Handle  customer questions and queries with a positive and professional manner
• Maintain high levels of customer satisfaction to drive repeat business
• Aid drivers with the collection of goods from the store 
• Communicate effectively with the Shift Management and Operations team
• Foster positive relationships with store employees and stakeholders to ensure smooth collaboration
• Stay updated on new services and process updates within the service 

What you need to bring to be successful as a Retail Promotional Rep:

• Experience in sales, promotions, and customer service environment 
• Comfortable engaging with customers and using open-ended questions to gauge interest
• Self-motivated with a driven and energetic personality
• A passion for excellent customer service
• Familiarity with retail operations and a focus on enhancing customer experience
• An ability to build strong rapport with customers and retail stakeholders
• A sense of humour!

If you have the drive and determination to make an impact on a growing business, apply now!