994 Rlo jobs in the United Kingdom

Resident Liaison Officer (RLO) - Social Housing

Temp-to-Perm Opportunity | £22 per hour | Ware, Hertfordshire

Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire .

You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects , ensuring residents are well-informed, supported, and happy throughout.

What You'll Be Doing:

As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:

• p>Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.

• Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations.

• Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.

• Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.

• Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.

• Documentation: Maintaining accurate records of all resident interactions and communications.

• Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.

What We're Looking For:

• Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.

• Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.

• Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.

• Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.

• Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle (expenses for work travel will be paid).

• Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.

What We Offer:

• Competitive Pay: An attractive rate of £22 per hour .

• Temp-to-Perm: A clear pathway from a temporary contract to a permanent position, offering long-term career stability.

• Expenses Paid: All work-related travel and expenses will be covered.

• Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents.

• Local Focus: Work primarily within the Ware, Hertfordshire area.

• Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction.

Ready to be the vital link between our projects and our residents in Ware Apply now!

Actaris Site Services require an RLO for a site in Gatwick.

Our client will be working on an externals roofing refurbishment in Gatwick.

6 -9 months temporary contract

Key Responsibilities:

• Be the primary point of contact for tenants and leaseholders during roofing works.

• Inform residents in advance about the schedule and scope of roofing works.

• Carry out door-to-door visits and issue written communications (letters, notices, updates).

• Coordinate appointments and access with residents for surveys, scaffolding, and construction phases.

• Respond promptly to queries, complaints, and concerns from residents in a professional and empathetic manner.

• Keep detailed records of all communications and resident interactions.

• Work closely with site managers, supervisors, and subcontractors to relay resident feedback and mitigate disruption.

• Identify and provide additional support for vulnerable residents during works.

• Assist with the preparation and delivery of resident information packs, newsletters, and satisfaction surveys.

• Attend site and progress meetings as the resident liaison representative.

Please send cvs to be considered for this position.

Resident Liaison Officer - Permanent 

Planned Maintenance - Property Services

Up to £37000pa

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.

Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team.

My client are based in Berkshire and they are carrying out a planned works programme in Slough and surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works.

Within this role, day to day duties will include but not be limited too;

• Booking in appointments to visit occupied properties
• Carrying out condition surveys
• Dealing with resident complaints
• Working hand in hand with the site team to get works completed to the correct standard
• Building strong relationships with tenants and contractors

My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

This is a permanent position with potential to develop your career.

Please apply directly for this role or contact Jason Almeida for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

INDJA

Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both

Resident Liaison Officer - Permanent 

Planned Maintenance - Property Services

Up to £37000pa

Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.

Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team.

My client are based in Berkshire and they are carrying out a planned works programme in Slough and surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works.

Within this role, day to day duties will include but not be limited too;

• Booking in appointments to visit occupied properties
• Carrying out condition surveys
• Dealing with resident complaints
• Working hand in hand with the site team to get works completed to the correct standard
• Building strong relationships with tenants and contractors

My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

This is a permanent position with potential to develop your career.

Please apply directly for this role or contact Jason Almeida for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

INDJA

Resident Liaison Officer (RLO) - Social Housing

£22/hr Umbrella or £7/hr PAYE | Harrow, North West London

Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Harrow, North West London .

You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements , ensuring residents are well-informed, supported, and happy throughout the projects.

What You'll Be Doing

As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:

• p>Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.

• Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations.

• Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.

• Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.

• Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.

• Documentation: Maintaining accurate records of all resident interactions and communications.

• Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.

What We're Looking For

• Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.

• Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.

• Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.

• Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.

• Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle.

• Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.

What We Offer

• Competitive Pay: A choice of 2 per hour (Umbrella) or 7 per hour (PAYE Direct) , depending on your preferred

Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both

Resident Liaison Officer (RLO) - Social Housing

Temp-to-Perm Opportunity | £22 per hour | Ware, Hertfordshire

Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate temp-to-perm opportunity for a Resident Liaison Officer to join our team based in Ware, Hertfordshire .

You'll play a vital role in our ongoing refurbishment programme. The work will initially focus on SHDF (Social Housing Decarbonisation Fund) works before transitioning to Kitchen and Bathroom replacement projects , ensuring residents are well-informed, supported, and happy throughout.

What You'll Be Doing:

As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:

• p>Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.

• Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen or bathroom installations), and managing expectations.

• Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.

• Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.

• Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.

• Documentation: Maintaining accurate records of all resident interactions and communications.

• Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.

What We're Looking For:

• Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.

• Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.

• Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.

• Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.

• Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle (expenses for work travel will be paid).

• Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.

What We Offer:

• Competitive Pay: An attractive rate of £22 per hour .

• Temp-to-Perm: A clear pathway from a temporary contract to a permanent position, offering long-term career stability.

• Expenses Paid: All work-related travel and expenses will be covered.

• Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents.

• Local Focus: Work primarily within the Ware, Hertfordshire area.

• Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction.

Ready to be the vital link between our projects and our residents in Ware Apply now!

Actaris Site Services require an RLO for a site in Gatwick.

Our client will be working on an externals roofing refurbishment in Gatwick.

6 -9 months temporary contract

Key Responsibilities:

• Be the primary point of contact for tenants and leaseholders during roofing works.

• Inform residents in advance about the schedule and scope of roofing works.

• Carry out door-to-door visits and issue written communications (letters, notices, updates).

• Coordinate appointments and access with residents for surveys, scaffolding, and construction phases.

• Respond promptly to queries, complaints, and concerns from residents in a professional and empathetic manner.

• Keep detailed records of all communications and resident interactions.

• Work closely with site managers, supervisors, and subcontractors to relay resident feedback and mitigate disruption.

• Identify and provide additional support for vulnerable residents during works.

• Assist with the preparation and delivery of resident information packs, newsletters, and satisfaction surveys.

• Attend site and progress meetings as the resident liaison representative.

Please send cvs to be considered for this position.