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About Us: 12 Hours

Location : Castleford

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

• Engaging with customers to understand their needs and offering tailored product recommendations.
• Achieving and exceeding personal and store sales targets through effective selling techniques.
• Processing sales transactions accurately using the point-of-sale system.
• Maintaining a high standard of visual merchandising and store presentation, ensuring products are displayed attractively and according to brand guidelines.
• Assisting with inventory management, including receiving stock, replenishing shelves, and conducting stock counts.
• Training and mentoring junior sales staff, sharing best practices and product knowledge.
• Handling customer inquiries, complaints, and returns in a professional and timely manner.
• Ensuring the store is clean, tidy, and safe at all times.
• Collaborating with the store management team to identify opportunities for sales growth and operational improvement.

• Proven experience in retail sales, preferably in a senior or supervisory capacity.
• Excellent customer service and communication skills.
• Strong sales and merchandising abilities.
• Ability to work independently and as part of a team.
• Proficiency in using POS systems and basic computer applications.
• Flexibility to work various shifts, including weekends and holidays.

• Exceeding individual and team sales targets.
• Providing expert product knowledge and personalized customer consultations.
• Handling customer inquiries, complaints, and returns with professionalism and efficiency.
• Maintaining an immaculate and inviting store environment through effective merchandising and housekeeping.
• Assisting with stocktakes, inventory checks, and stock replenishment.
• Supporting the Store Manager with operational duties and team supervision.
• Contributing to a positive and high-achieving team atmosphere.
• Adhering to all company policies and procedures, including health and safety regulations.

• Previous experience in a customer-facing retail role, preferably in a sales-driven environment.
• Demonstrable ability to meet and exceed sales targets.
• Excellent communication, persuasion, and negotiation skills.
• Strong understanding of retail operations and visual merchandising principles.
• Ability to work effectively as part of a team.
• Flexibility to work varied shifts, including weekends and public holidays.
• A proactive and solutions-oriented approach to problem-solving.
• Basic IT proficiency for using POS systems and other retail software.

• Engage with customers through various online channels (chat, email, video).
• Provide detailed product information and sales advice.
• Process customer orders accurately and efficiently.
• Handle customer inquiries and resolve complaints professionally.
• Achieve individual and team sales targets.
• Build and maintain strong customer relationships.
• Stay updated on product knowledge and promotional campaigns.
• Contribute to improving the online customer experience.
• Collaborate with the sales and marketing teams.

• Previous experience in retail sales or customer service is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in using online communication and sales platforms.
• Strong customer focus and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for retail and providing outstanding customer service.
• Adaptability and a willingness to learn new sales techniques.
• Reliable internet connection and a suitable home working environment.

• Minimum of 3 years of experience in retail sales, preferably in fashion.
• Proven ability to meet and exceed sales targets.
• Excellent customer service and communication skills.
• Experience with visual merchandising and stock management.
• Ability to work effectively in a team environment.
• Flexible availability, including evenings and weekends.
• Passion for fashion and understanding of retail trends.

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

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"I feel really lucky to be surrounded by such a great team. I'm not only grateful that they've helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

• Michael Kors -

Who You Are:

Passionate for fashion and a fast-paced environment, our Sales Assistants are MK Ambassadors, representing the vision of Michael, Our Ambassadors are empowered to deliver an elevated customer experience and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy, and optimism.

What You'll Do:

• Lead by example as a MK Ambassador, ensuring exceptional customer experiences to drive loyalty and repeat business.
• Maintain client communication using all available clientelling apps and tools.
• Maintain floor and stock presence.
• Build and maintain effective communication with the management team to drive store performance.
• Use of Product Knowledge packs to become a Selling Expert to advise our customers with passion and confidence.
• Understand business results and opportunities to drive sales.

You'll Need to Have:

• Excitement and enthusiasm to work in fast paced retail environment with relevant sales experience.
• Capability and desire to collaborate and inspire all fellow team players to work together to achieve results.
• Technological proficiency, with the ability to leverage technology to drive sales and customer experience.
• Local language preferable and effective communication skills.

What We Offer:

• Competitive compensation package
• Attractive commission scheme
• Clothing allowance

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

• Greet and engage with customers, offering a warm and personalized welcome.
• Provide expert styling advice and product knowledge on current collections.
• Build and nurture long-term relationships with clients to foster loyalty.
• Drive sales by identifying customer needs and recommending suitable products.
• Process sales transactions accurately and efficiently using the POS system.
• Maintain visual merchandising standards and ensure store cleanliness.
• Manage inventory levels and assist with stock takes.
• Participate in team meetings and training sessions to enhance product knowledge and sales skills.
• Represent the brand with professionalism and uphold its luxury image.

• Previous experience in luxury retail sales is highly desirable.
• A strong passion for fashion and an excellent understanding of luxury brands and trends.
• Exceptional customer service and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• Impeccable personal presentation and grooming.
• Ability to work effectively in a team environment.
• Basic understanding of inventory management and POS systems.
• Flexibility to work retail hours, including weekends and holidays.

Territory Manager or Sales Associate – Spine

North West

Medical Devices

Salary £28,000 to £5,000 basic, bonus and car allowance

• Rare end exciting North West spinal sales role
• Will consider an “entry level” candidate profile if relevant to healthcare
• Field based sales role supporting surgeons and theatre teams with cases
• Innovative, market leading products
• Fantastic opportunity to break into surgical devices sales!
• Exciting and realistic career progression and earning potential

THE ROLE: As Territory Manager / Sales Associate within the spinal portfolio, the successful candidate will enjoy an industry-leading entrance into orthopaedics sales, working within the North West and selling their range of innovative spinal solutions. You will be managing, winning and growing strong relationships with spinal surgeons, theatre teams and procurement. This role involves supporting cases, providing in-theatre clinical and technical support, tailoring product solutions to meet client needs, and driving sales from prospecting to closing. You will stay informed on competitor activity, market trends, and advancements in spinal products to maintain a competitive edge while contributing to better patient outcomes and meeting sales targets.

THE COMPANY: A UK-based specialist medical device distributor across a range of medical and surgical areas. This division provide innovative solutions for spinal surgery, with innovative, high-quality products and bespoke systems for use with both NHS and private hospitals. Continued success, growth and further expansion means that they are currently seeking to recruit a driven, personable, credible, flexible, hungry and suitably qualified individual to manage and further develop their business within the North West area.

THE RIGHT CANDIDATE:

• Some surgical / surgical sales experience would be great
• OR a clinician with relevant experience – ODP, Scrub Nurse, MSK Physio, Physician Associate
• OR A graduate with a relevant medical or scientific degree seeking to move into surgical sales
• Confidence and credibility to talk to surgeons and theatre teams
• Flexible and able to travel outside the North West and some weekends when required
• Full driving licence with no more than 6 points

THE PACKAGE FOR Territory Manager / Sales Associate:

Basic: £28,00 to 6,000

Bonus

Car: Car allowance

Benefits: Healthcare, pension, 22 days holiday + stats

My client is looking for a full time and permanentCustomer Support/Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.

Duties and Areas of Responsibilities:

• Maintains and updates general customer data and pricing in the operating system.
• Manages and enters orders daily.
• Resolves any customer problems or complaints in a timely manner.
• Provide quotations to customers.
• Handles freight quotes.
• Handles daily invoicing.
• Manages intercompany orders (communication with sister companies about orders).
• Works closely together with Production, Sales, Accounting and Shipping departments.
• Knowledge, Skills, Abilities.
• Excellent interpersonal skills.
• Highly organized and disciplined.
• Ability to work in a very fast-paced multi-cultural environment.
• Strong client-facing and communication skills.
• Excellent knowledge of Microsoft Office Products.
• Hands-on mentality.
• Excellent work ethic and a strong sense of urgency.
• Excellent problem-solving skills.
• Excellent written and verbal skills.

You will be working typical office hours of 9-5 Mon-Fri.If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment.