1311 Sainsbury S jobs in Hucknall

The Recruitment Group is looking for A Customer Service Administrator.

As a Customer Service Administrator, you will be working for our client based in Loughborough.

If you are interested in the Customer Service Administrator role then please read below.

Pay for a Customer Service Administrator:

• £13.00 per hour. Weekly pay.

Hours for a Customer Service Administrator:

• Monday to Thursday 09:00 – 15:00
• Friday 09:00 - 1300

Responsibilities of a Customer Service Administrator:

• Transferring data from paper formats into computer files and database systems.
• Verifying data by comparing it to source documents.
• Retrieving data from the database of electronic files as requested.
• Collecting information from customers and clients.
• Entering data into the central database.
• Maintaining and updating the database system as necessary.
• Evaluating and approving Purchase Orders and Sales Orders.
• Troubleshooting and investigating customer questions or resolving complaints.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.

Required Skills:

• Impeccable attention to detail.
• Working knowledge of computers and spreadsheets.
• Strong ability to work accurately.
• General administration skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Strong work ethic.
• Highly committed with a drive to perform.
• Team player with the ability to work independently.

Benefits:

• Temp to perm.

If you believe this is the right role for you then contact Charlotte at our Loughborough branch now!

Having secured a number of large contracts, and established their reputation in the industry, our client is a chartered surveying practice specialising in sustainable construction and retrofit. They are looking for a highly motivated, and organised Customer Service Manager to lead the customer service team, who are responsible for appointment scheduling operations.

What’s in it for you / benefits:
• £28,000 - £35,000 per annum
• Quarterly bonus and benefits package for hitting targets
• 8:30am – 5:30pm Monday – Friday, great hours
• Immediate start
• Growing, vibrant, independent company
• Opportunity to manage and shape dynamic team

Role overview:
Reporting to the Directors, the Customer Service Manager will oversee the customer service team (managing 4-8 staff) and ensuring efficient, streamlined scheduling processes. The primary function is coordinating appointments for building surveyors to visit customers’ homes. A strong understanding of UK geography and postcode areas is essential to optimise appointment logistics.

Key responsibilities:
• Appointment Scheduling: Coordinate and manage the scheduling of surveyor appointments at customers' homes, ensuring optimal timing and clear communication with both customers and surveyors.
• Customer Interaction: Handle customer inquiries, resolve issues, and provide clear, professional communication via phone, email, or other channels to ensure a seamless scheduling experience.
• Team Management: Lead, train, and motivate a team of customer service representatives to deliver high-quality service and meet performance targets.
• Process Optimisation: Develop and implement efficient scheduling procedures to maximise surveyor productivity and customer satisfaction while minimising conflicts or delays.
• Data Management: Maintain accurate records of appointments, customer interactions, and surveyor availability using CRM and scheduling software.
• Issue Resolution: Address and resolve scheduling conflicts, customer complaints, or surveyor delays promptly and professionally.
• Collaboration: Work closely with surveyors, management, and other departments to ensure smooth operations and alignment with company goals.
• Performance Monitoring: Track and report key performance metrics, including appointment completion rates, customer satisfaction scores, and team productivity.
• Policy Adherence: Ensure all customer interactions and scheduling practices comply with company policies, industry standards, and data protection regulations.
• Travel: Minimal, but may include occasional visits to client locations or training sessions.

Skills and experience:
• Experience: Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role. Experience in scheduling or logistics is highly preferred.
• Exceptional organisational, communicational and time-management skills.
• Proficiency in CRM software, scheduling tools, and Microsoft Office Suite.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Leadership & Managerial skills with a focus on team motivation and development.
• A passion for delivering excellent customer service to clients, customers and colleagues

How to Apply
If you are passionate about customer service and sustainable construction we’d love to hear from you! Please click apply or give us a call.

Proactive Staff are an equal opportunities Recruitment Business advertising on behalf of our client.



Skills:

Appointment Scheduling
Team Management
Process Optimisation
Data Management
Issue Resolution
Performance Monitoring


Qualifications:

Management Experience
Customer Service Experience

Keywords:

Scheduling
Management
Administration
Policy Adherence
Leadership

Customer service advisor
Belper, Derbyshire.

At Blue Arrow we are pleased to be working in partnership with a large manufacturing company that are looking to recruit a reliable Customer Service Advisor to join the team. We're on the lookout for a Customer Service Advisor who's ready to bring energy, empathy, and excellence to every customer interaction. If you've got the passion, we'll give you the platform to shine.
Full time permanent basis.

Hours: Mon - Sun - 39.5 per week.
Basic working hours:
- 8:00am - 18:00pm (Monday - Friday)
On a rota basis:
- 8:00am - 15:00pm (Saturday)
- 8:00am - 12:00pm (Sunday)

What duties would you be doing in the Customer Service Advisor role?
- You will be helping and advising customers that contact either through telephone, email, SMS live chat or WhatsApp to arrange engineer visits.
- You will gain a full understanding of each customers situation and recognising opportunities and deliver brilliant customer service.
- Work alongside of the contact centre processes and targets to deliver a professional service.
- Work closely with customers to keep them up to date and happy with the customer service they have received.

Requirements:
- GCSE Grade 4 or above (or equivalent) in English.
- A genuine enthusiasm for providing outstanding customer support.
- Confidence using Microsoft Office and navigating online platforms.
- A friendly and approachable personality with strong communication skills.
- A proactive mindset and willingness to learn and grow.
- Previous experience in a customer-facing or contact centre role is a plus.
- Ability to stay motivated whether working independently or as part of a team.

Why work with us?
- A modern, comfortable workspace designed to help you thrive.
- A company that truly values work-life balance and communicates openly.
- 25 days of annual leave plus bank holidays.
- Bonus opportunities to reward your hard work.
- A generous pension scheme to support your future.
- The chance to make a real difference by helping people and solving problems every single day.

If you are interested in the above role and feel you can meet the requirements, thrive on helping people we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. We endeavour to reply to your application within 48 hours of reviewing. Before applying, please ensure you can commute to the town of Belper and be on time for the start times shown above.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Coordinator - Export Team
NG17 - hybrid working available after training
26,500 - 28,000 neg (salary reviewed every 6 months up to the current 2-year salary of 34,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for aCustomer Service Coordinatorto join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties for the Customer Service Coordinator:

• Coordinating and administering support for theirinternational markets
• Responding to customer queries and delivering customer focused resolutions.
• Providing excellent service to international agents, distributors, and customers.
• Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
• Accurately processing orders, with a focus on efficiency and cost-effective shipping.
• Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
• Managing weekly consolidated shipments to distributors
• Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
• Developing and maintaining excellent product knowledge.

Person Specification:

• High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
• Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
• Have meticulous attention to detail
• Enjoys working as part of a wider team
• Ability to perform under pressure and remain calm
• Work using own initiative
• IT competent
• Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
• Able to adapt to change at short notice
• Strong communication skills both written and verbal

Other Information :

• The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.

• Set the team direction and undertake all line management activities, providing leadership to the customer services team
• Accountable for the setting and achievement of the customer service team assigned targets
• Proactively establish cross working relationships with departments
• Implement income growth strategies for a portfolio of products
• Support the Head of Customer Strategy and Insights through working with the departments Finance Business Partner to produce budgets and projections.
• Leading the review of pricing structures for products and services offered by the customer services team
• Own, manage and report on reports service income including tracking, monitoring and reporting on performance against budget.
• Assist in the delivery of the customer strategy with Head of Customer Strategy and Insights.
• Be the main point of contact across key functions to ensure a high level of customer service, championing a customer focused culture.
• Deploy a customer team that is able to react and respond to major incidents and hazard situations supporting the needs of customers and our other departments across the organisation.
• Ensure the smooth running of the day-to-day customer service function and its people and processes.
• You will work with the Customer Strategy Coordinator in identifying improvement plans across departments to make sure our services are accessible for all.
• You will deal effectively with customer complaints
• Experienced managing a customer service function with Online Chat, social media and conventional email / telephone support.
• Serves as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to policies and demonstrates a commitment to excellent customer service
• Produce and analyse monthly statistics or other data to determine the level of customer service team is providing.

• Previous experience in a Customer Service/Operations Management role
• Experience of working with key stakeholders across a wide range of organisations
• Substantial experience of managing performance against budgets
• Strong IT skills
• Excellent people management skills

TEMPORARY CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY – FRIDAY 37.5 HOURS

1 WEEKEND PER MONTH

£12.21 PER HOUR

S18 -DRONFIELD

LOOKING FOR SOMEONE TO START ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
li>Ensuring a professional and tailored approach for each interaction.
• Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
• Scheduling and Booking Appointments
• Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
• Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
• Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
• Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

• Good interpersonal and communication skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines
• Ability to complete admin tasks accurately and follow instructions
• Confidence and ability to establish effective working relationships both internally and externally
• Ability to work on own initiative
• Ability to multi-task in a fast-paced high-volume environment
• Ability to work in a pressurised environment
• Touch Tying Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor to join a successful and growing company in Belper, offering fantastic benefits and career progression opportunities.

To be considered for the role, you’ll require the following essentials:

• Customer Service Experience – Proven ability to provide excellent service
• Strong Communication – A professional telephone manner & written skills
• Tech-Savvy – Familiarity with Microsoft applications & web-based platforms
• Call Centre Experience (Desirable) – Not essential but a bonus!
• Resilient & Calm – Able to handle customer queries with reassurance & confidence

Within this position, you’ll also be:

• Customer Contact – Engage with customers via phone, email, SMS, live chat & WhatsApp
• Problem Solving – Understand customer situations and provide effective solutions
• Service Excellence – Deliver a high-quality customer experience with professionalism
• CRM Management – Ensure all queries are handled promptly & accurately within SLAs
• Process Optimisation – Identify opportunities to streamline operations & improve efficiency

What’s on offer 

• Competitive Salary – £25,528 per annum + bonus & overtime opportunities
• Various shifts 8am-6pm and some weekends
• Career Development – Structured training and development programmes
• Work-Life Balance – 25 days holiday plus bank holidays
• Wellbeing Programme – Supporting your health & wellbeing
• Modern Workplace – Work with innovative technology in a professional environment

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.

See our website for more details and jobs available - (url removed)

Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 6th October.

Key Responsibilities:

• Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
• Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
• Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.

Hours of Work:

• Full-time: 39.5 hours per week.
• Office based in Belper
• Shift Pattern:
• Monday to Friday: Between 8am - 6pm
• Saturday: 8am - 3pm
• Sunday: 8am - 12pm

Minimum Requirements:

• Proven customer service experience.
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.