663 Sainsbury S jobs in Peterborough

Job Title: Customer Service Administrator

Location: Fulbourn, Cambridgeshire CB21 5ET

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon - Friday 9am - 5.30pm

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Cambridgeshire office, reporting to the Supply Chain Manager. Please note that training will need to take place in Orpington, Kent.

Key Responsibilities Include:

• Order receipt, processing and fulfilment
• Communication with customers
• System administration for customer orders (JDE)
• Planning and co-ordination with 3rd party transport and warehousing suppliers
• Liaison with production sites and suppliers to align with customer requirements
• Liaising with commercial functions

About you:

Qualification, Skills & Experience:

• Great communication skills
• Customer service / supply chain experience preferably within a food manufacturing environment
• Experience working with Logistics and Warehousing suppliers
• Experience in ERP systems, JDE preferred
• Managing EDI orders
• Microsoft office suite
• Able to prioritise tasks

Benefits:

• Cycle to Work Scheme available
• Pension
• Life Assurance
• 20 days increasing by 1 day per year to max 25 (plus bank holidays)
• Free onsite car park

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

Fluent German Speaker?

Enjoy Working From Home ?

Enjoy working with customers ?

Then this opportunity Customer Care Advisor role is for you!

This market leader award winning developer of organic wellness products is looking for people to join their German Customer Care team as a Customer Care Advisor that want to work for a unique company with lovely, kind and generous people. The Customer Care Advisor provide excellent customer service to the customer network by building relationships, resolving queries on a wide variety of topics and processing orders and changes. The German Customer Care Advisor is the first contact point and the role is to truly represent the values and principles of customer service.

German Customer Care Advisor Key Responsibilities:

Answer customer queries and process incoming customer requests via phone and email

Receive and make outgoing phone calls to German customers

Proactively develop relationships where possible, building opportunities with both new and existing customers

Ensure a proactive, flexible and positive approach at all times when handling customer requests.

Key Attributes of the Customer Care Advisor

Must be fluent in both oral and written English and German.

Excellent communication skills with both internal & external customers.

Able to build good relationships at all levels with a positive and flexible approach.

Able to work a rotating 5 week shift pattern

Key Benefits for the Customer Care Advisor

Rewarding salary packages Contributory pension scheme of up to 6%

Free nutritional and personal care products at work

Opportunity to flex holiday

Gym membership discounts - Contributory hospital and health cash plan

Discounts at leading brands and retailers - Eye care vouchers

Relocation support package for anyone located 50 miles or more from the office.

Cycle2Work scheme

Life assurance

This Customer Care Advisor role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots Cambridgeshire office. You will also need to attend the office for induction training for the first week, accommodation will be provided for this training.

• Respond to customer inquiries via phone, email in a timely and professional manner.
• Resolve transport-related queries, including tracking shipments, updating delivery
• schedules, and addressing issues with logistics.
• Handle a variety of customer queries, from general product questions to complaints and feedback.
• Maintain accurate records of all customer interactions in our database.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Identify and escalate high-priority issues to management when necessary.

• Prior experience in a customer service role is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a calm, patient demeanour.
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency with computer systems and a good understanding of CRM software.
• A positive attitude and a genuine desire to help others.

Customer Service Coordinator - Your Next Career Move!

Are you a customer service superstar ready for a new challenge? We have an outstanding opportunity for a dedicated and organised Customer Service Coordinator to join a fast-growing supplier to the consturction industry in Kettering. This is an exciting role for a proactive individual with a passion for providing first-class support and a desire to grow within a business.

This isn't just an administrative job; it's a vital position where you will be at the heart of the business, ensuring every customer interaction is smooth and efficient. You will be responsible for a wide range of duties that directly impact customer satisfaction and the company's success.

What You'll Be Doing

• Order Management: Process all orders accurately, manage stock levels, and coordinate with the sales, dispatch, and purchasing teams to ensure timely project delivery.
li>Customer Liaison: Act as the first point of contact for all after-sales queries and communications, providing exceptional service to both internal colleagues and external customers.
• Problem Solving: Investigate and resolve customer complaints promptly and efficiently, ensuring a satisfactory outcome for everyone involved.
• Process Improvement: Continuously monitor and evaluate the customer service function, identifying areas for improvement to ensure the business operates at its best.
• Reporting: Maintain and report on key customer service metrics (KPIs) to provide valuable insights.

What We're Looking For

We are seeking a methodical and positive individual with a flexible approach and a can-do attitude.

• Skills: You must have a structured approach to tasks, excellent telephone manner, and strong written communication skills.
• Attributes: You need to be able to manage multiple tasks under pressure and have a genuine desire to deliver best practice customer service.
• Proficiency: You should be proficient in Microsoft Word and Excel.

What's on Offer?

• Competitive Salary and a generous pension scheme.
• Work-Life Balance: 25 days annual leave, plus all bank holidays, a Christmas shutdown , and an extra day off for your birthday.
• Convenience: On-site, free parking.
• Location & Hours: This is a full-time, office-based role in Kettering, North Northants

If you are a talented professional with a commitment to excellence and a desire to grow your career, apply now to join an exciting, fast-paced team environment.

Key Responsibilities:

Qualifications:

Skills:

What We Offer:

Senior Customer Service Advisor needed!

* Salary: 18.26 per hour
* Location: Hybrid
* Hours: Monday - Friday 9am - 5pm
Till October 2025

1. Purpose of Job

1.1 To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.

2. MAIN DUTIES:

2.1 Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.

2.2 To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.

2.3 Record accurate and timely statistical information

2.4 Actively recognises the need for customer confidentiality

2.5 Liaise with all other Council sections and departments to ensure handover of actions as necessary

2.6 To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards

2.7 Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service

2.8 Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries

2.9 Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments

Please apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Job Title: German Customer Service Team Leader

Location: Hybrid - Office location St Neots, Cambridgeshire.

Successful International company are looking forGermanspeaking Customer Service Team Leader. Fluent German Customer Service Team Leader is required to deliver the highest levels of service excellence and positively contribute to achieving the highest quality customer care. Serving the German market, the German Customer Service Team Leader will manage a German Team providing expert customer support by building and development of customer relationships with German customers as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests.

The Customer Service Team Leader is required to:

• Motivate and support the team, coaching and Develop a High Performing Team
• Lead a Team of Customer Care Administrators
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews
• At peak times, take calls and handle customer enquiries.
• Develop product and process knowledge to continue providing excellent customer service.

The Customer Service Team Leader Candidate Profile:

• Previous Team Leader/Supervisor experience
• Fluent in spoken and written German and English .
• Positive and engaging communication skills.
• Flexible Coaching & feedback skills.
• Effective Change Leadership / Ability to prioritise a varied workload.
• Take ownership and drive Team Engagement

Customer Service Team Leader Hours and Days: 2-week rotational shift: Week 1: Monday to Friday, 09:45 to 18:00 Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00