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Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
£12.98 / £27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you

About Us: 12 Hours

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.

Key Responsibilities:

• You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
• You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
• You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
• You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

What You'll Need to Succeed:

Technical:

• Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
• POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
• Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym : Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development : Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift : Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Customer Service Advisor

Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm

Immediate start

Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.

About the Role

As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.

Key Responsibilities

• Process and manage customer orders with accuracy and timeliness.
• Communicate effectively with depot staff to ensure delivery expectations are met.
• Build and maintain strong relationships with customers and suppliers.
• Investigate and resolve customer and supplier enquiries and complaints.
• Support continuous improvement initiatives to enhance service delivery.
• Maintain accurate data entry across internal systems and reports.
• Generate customer KPI reports and compile data for invoicing.
• Ensure compliance with Health & Safety policies.

Ideal Candidate Profile

• Excellent written and verbal communication skills.
• Ability to empathise with customers and resolve disputes calmly.
• Strong organisational and time management skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Analytical mindset with good numeracy and financial awareness.
• Professional, confident, and collaborative approach.

What’s in it for You?

• Competitive salary and stable working hours.
• Opportunity to work with a supportive and forward-thinking team.
• A role where your input and ideas for improvement are genuinely valued.

Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.

INDKTT

Our client strives to improve customersquality of life at home through their exceptional brands, high-class products, and effectivesolutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff and they offer consumers digital services and sustainable solutions to improve their daily lives.

A fantastic opportunity to work for a prestigious company utilising your customer service skills, as part of your role you will be, handling customer enquiries via incoming and outgoing telephone calls and booking service visits, selling of repair plans, extended warranties and accessories where appropriate, an exciting and varied role.

Key responsibilities:

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits.

Ownership of customer enquiries and follow through to completion.

Promoting products and services with the aim of generating income for the business and improving customer loyalty.

Selling of repair plans, extended warranties and accessories where appropriate.

Meeting agreed targets set

Person specification:

The apprentice will be required to work with a high level of customer service and be flexible in their approach to their role. The company place great importance on meeting targets set by working as part of a team, comprising regular attendance, punctuality and professionalism. This will be underpinned by on-the-job training for products and policies and full support for a Level 2 Apprenticeship in Customer Service and Functional Skills (if needed)

Job Title; Customer Service Advisor

Key Skills; Customer Service Advisor, Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound

Salary; 12.21 per hour

Shift; Various shifts available, Monday - Saturday 8:00am - 8:00pm Sunday 10:00am - 6:00pm must be flexible with working hours includes evening and weekend work. Working hours 12 - 40 per week

Location; Oakham

Commutable from; Melton Mowbray, Cottesmore, Edith Weston, Leicester, Stamford, Corby, Uppingham

The Benefits;

• Great working environment
• Free Car Parking
• Hybrid working offered once permanent offer made
• Training and development opportunities
• Fantastic Canteen facilities
• Possible overtime available

We have some very exiting opportunities for Customer Service Advisors to assist with the busy sales period for an international business based in Oakham. This is an fantastic opportunity to be part of a professional customer service team delivering first line support for a successful manufacture and distribution centre. This role is temporary however for the right candidates could lead to more. There are genuine progression opportunities within the business for star performers.

The Role;

• Answering all incoming calls
• Processing orders via phone and internet
• Data input
• Resolving customers queries
• Working to set procedures, targets and Health & Safety Guidelines

Our Ideal Candidate;

• Computer literate
• Good telephone manner
• Work to tight deadlines
• Attention to detail
• Work within a team environment
• Previous experience would be an advantage within any customer service sector
• Potentially suitable for students during their term break

If you are interested in this opportunity please apply directly through this website or call (phone number removed) . If you have not been contacted within 14 days of your application please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
12.98 / 27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you

The Role:

We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.

This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.

Main Responsibilities:

• Handle customer enquiries professionally via phone, email, and in person
• Provide accurate information on products, pricing, and order status
• Process customer orders with precision and efficiency
• Liaise with internal departments to track progress and ensure timely delivery
• Maintain up-to-date records of customer interactions and transactions
• Proactively resolve any customer issues or concerns
• Support continuous improvement and contribute to the overall success of the team

Skills / Experience:

• Previous experience in a customer service or account management role
• Ideally from a manufacturing, production, or technical environment (not essential)
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident IT skills, including Microsoft Office and order processing systems
• Positive, proactive, and solutions-focused attitude

Salary & Working Hours:

• Salary: £30,000-£32,000 per annum (depending on experience)
• Hours: Monday to Friday, 8:30am – 5:00pm

Our client located on the outskirts of Corby (Oakham side) is currently seeking a Customer Service and Partner Liaison   Manager with sales experience to join their team. The ideal candidate would be a proactive individual who thrives on servicing customers and orders as well as being on the phone doing proactive up sales and partner recruiting. This is an exciting opportunity to join a small and growing company.

Reporting directly to the Director, you will need to have proven experience in a previous Customer Services Manager role

This Customer Service Manager, permanent position  can be offered as a full time or part time 30 hours a week role. Salary Circa £24K part time)

Salary £28,000 full time salary plus commission and bonuses

Key Responsibilities

• Provide excellent customer service for Europe and US, dealing with incoming queries via email and phone.
• Manage relationships a growing number of network marketing partners and help recruit new partners. Manage and support 2-3 fulfilment staff.
• Coordinate customer service and administration.
• Process orders from online and phone based private customers, wholesalers, online shops and affiliates.
• Proactively call customers for up sales, surveys etc.
  Respond, manage and document complaints, general Q&As and all product inquiries.
  Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors.
• Recognise service opportunities and report these directly to the Directors. Instigating and managing appropriate improvement solutions to any gaps in customer services
• Support the business development and marketing of English and German Speaking Partner/affiliate Programme and service to partners.
• Contact UK and German online shops, bloggers, Health/wellness centres/SPAs for endorsements and to gain as new affiliates/partners.
• Manage LinkedIn proactive activities with support from the Marketing lead and Operational lead.

Key Skills

• You must have excellent interpersonal skills, good telephone manner and a calm cheerful approach.
• Possess excellent communication skills, both written and oral.
• Thrive on proactive calling to customers and prospective partners
• Good level of competency in the ICT (Email, Word, Excel and PowerPoint), Linked in.
• Be able to prioritise work, cope well under stress and with deadlines and use initiative in a variety of situations.
• Well organised and methodical approach to administrative duties.
• Must have competent maths skills and be accurate with attention to detail.
• Must have the ability to work on your own initiative as well as part of a team.

If you feel you have all the skills outlined above and want to work for a company stands by its 5 core values : Authentic, Excellence, Fun, Innovation and Being of Service, then please get in touch. Short listing

Job Title: Customer Service Administrator

Location: Fulbourn, Cambridgeshire CB21 5ET

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon - Friday 9am - 5.30pm

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Cambridgeshire office, reporting to the Supply Chain Manager. Please note that training will need to take place in Orpington, Kent (travel & accommodation expenses will be paid for by the Company).

Key Responsibilities Include:

• Order receipt, processing and fulfilment
• Communication with customers
• System administration for customer orders (JDE)
• Planning and co-ordination with 3rd party transport and warehousing suppliers
• Liaison with production sites and suppliers to align with customer requirements
• Liaising with commercial functions

About you:

Qualification, Skills & Experience:

• Great communication skills
• Customer service / supply chain experience preferably within a food manufacturing environment
• Experience working with Logistics and Warehousing suppliers
• Experience in ERP systems, JDE preferred
• Managing EDI orders
• Microsoft office suite
• Able to prioritise tasks

Benefits:

• Cycle to Work Scheme available
• Pension
• Life Assurance
• 20 days increasing by 1 day per year to max 25 (plus bank holidays)
• Free onsite car park

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.