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Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Customer Service Coordinator – Cochlear Care

Location: Office-Based – UK Addlestone (Full-Time)

About us:

At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide.

Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it.

About the Role:

As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You'll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care.

Key Responsibilities:

Customer & Product Support

• Serve as the primary contact for technical, product, and clinical enquiries across phone, email, face to face and digital channels
• Troubleshoot device and connectivity issues, especially Bluetooth/app-related queries
• Deliver empathetic, recipient-focused support, adjusting communication to meet diverse needs (e.g. hearing impaired, mobility or visually impaired, learning difficulties)

Order & System Management

• Confirm product orders, manage invoicing and compliance with country-specific procedures
• Maintain recipient records and ensure smooth onboarding to programs and online store platforms
• Administer replacements, and returns
• Accurate Data management for our service products, Cochlear Care and Travel Loaner program

Cross-Team Collaboration

• Liaise with internal Cochlear Field Teams and UK Clinical Helpline to escalate cases as needed
• Coordinate with Cochlear Care clinics to refer recipients for in-person clinical follow-up
• Attend national meetings, training sessions, and customer events to support our broader mission

Data Integrity & Compliance

• Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations
• Contribute to knowledge base development and documentation of FAQs and troubleshooting insights

Your Profile:

To be successful in this role, you bring a unique blend of technical acumen, customer service excellence, and a deep understanding of human needs. You thrive in an environment that blends healthcare with technology, and you are motivated by helping others.

You will have:

• NVQ Level 2 in Customer Service or equivalent professional experience
• Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous
• Proven technical problem-solving skills, especially around device connectivity and app integration
• Proficiency with CRM and ERP systems such as Salesforce and Oracle
• Excellent communication and relationship-building skills
• High level of deaf awareness and ability to adapt to customer needs
• Proficiency in Microsoft Word, Excel, Outlook, and data systems
• Flexibility to travel occasionally for training and customer events

Why Join Cochlear?

• Meaningful Work: Help people regain their hearing and reconnect with life
• World-Class Training: Ongoing product and professional development
• Inclusive Culture: Work in a supportive, mission-driven environment
• Career Growth: Opportunities to grow in a global leader in hearing technology
• Employee Engagement: Participate in workshops, customer events, and learning initiatives
• Comprehensive Benefits Package (details provided at interview)

Apply Now If you're passionate about delivering outstanding customer care, thrive in a technology-rich environment, and want to contribute to something bigger—Cochlear is the place for you. Join us and help connect people to a world of sound.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.

Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.

The Role:

As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.

You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.

You will deliver world class support and guidance to a range of global customers within the Customer Service department through:

• Order and enquiry handling
• Training and Process
• Customer Relationship & Support

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.

Interested? We would love to hear from you, please apply today for consideration.

We welcome applications from individuals based within a commutable distance to our Weybridge, Surrey offices.

Key Responsibilities:

Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:

Order and enquiry handling:

• Within set SLA’s, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
• Adhere to set regulatory, legislative, and compliance-based SOP’s whilst handling customer data and in accordance with Clinigen processes
• Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
• Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
• Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
• Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times

Training and Process:

• Complete an ‘onboarding’ training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
• Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
• Input in improving customer experience by communicating any process constraints or improvement activity ideas
• Expectation to attend all compliance-based refresher training programs set by the Training Manager
• Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
• Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
• Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
• Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
• Familiarise yourself with internal colleagues’ processes to ensure a collaborative nature in our exchanges

Customer Relationship & Support:

• Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
• Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
• Make outbound calls to our customers to support strategic projects or for a business requirement
• Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
• Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
• Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
• Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
• Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
• Support the customer needs in line with departmental KPIs
• When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platformEnsure that complaints and non-conformances are captured in line with our SOP’s and corrective actions are
• implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required.
• Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

• Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
• Educated to a minimum of GCSE and or equivalent regional qualification
• Demonstrable experience of working in a Customer service environment
• Excellent communication skills with a customer centric focus
• Ability to multitask with ensuring great organisational skills
• Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
• Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
• Potential experience in a Customs environment.

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

Salary:

£25,652.88 + Bonus + Excellent Benefits

Sales Advisor - High Wycombe - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the £25,652 salary, there are also benefits on tap – including.

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Sales Advisor based in our High Wycombe branch you’ll be responsible for:  

• Serving customers on the trade counter by understanding their specific needs and providing product recommendations.

• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.

• Working within the warehouse maintaining excellent Health & Safety standards (This will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets).

• Booking stock in and putting it away in the designated location.

• Picking and packing customer orders with accuracy and efficiency.

This is a full time permanent role working 40 hours per week, Monday to Friday between 7:30am - 5pm and 1 in 4 Saturdays from 8am - 12pm.

And here’s what we’d like you to have:

• Experience in the Plumbing & Heating Industry.

• A full UK Manual Driving Licence.

• Prior customer service and sales experience with the ability to engage with the customer to deliver outstanding service.

• To be a team player who is happy to assist in all areas to ensure the smooth running of the branch.

We look forward to receiving your application!

#ACHS100

Salary:

£25,652 + Bonus + Excellent Benefits

Sales Advisor - Slough - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the salary of £25,652 salary, there are also benefits on tap – including.

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.   

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! 

As a Sales Advisor based in our Slough branch you’ll be responsible for:  

• Serving customers on the trade counter by understanding their specific needs and providing product recommendations

• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude

• Booking stock in and putting it away in the designated location

• Proactively contacting customers to build relationships and drive branch growth, particularly focusing on those with reduced or inactive spending.

This is a full time permanent role working 40 hours per week, Monday to Friday. Weekend working required 1 in 3 Saturdays paid as overtime 8am-12pm

And here’s what we’d like you to have:

• Prior customer service or sales experience.

• Willingness to learn, with a positive and enthusiastic attitude and a strong work ethic.

• Confidence in engaging with customers both face-to-face and over the phone.

• A confident, proactive approach to sales—promoting products, quoting accurately, and building customer relationships over the phone.

• Driving license desirable to cover drivers annual leave

We look forward to receiving your application!

Allen Motor Group are currently looking to employ a Sales Advisor to join our Ford dealership in Uxbridge. This role is all about loving our customers – you'll be managing and assisting with both face to face and digital enquires to make sure that they drive away in the right product.

As a Sales Advisor you'll have some key tasks and activities within your area of responsibility:

• Handing of inbound and outbound enquiries via email/telephone and digitally
• Meeting personal and team-based sales targets
• Guiding customers through the whole purchase process, advising on extended warranty, accessories, and financial products
• Adhering to industry rules and regulations regarding the sale of financial products and insurance

But don't just take our word for it, see what Amelia, one of our Sales Advisors has to say about the job -

This position is offered on a 5-day, 42 hour working week, with a £22,770 basic salary + uncapped commission, bonus and company car, reporting to the Sales Manager. The job does involve sales targets, achieving these targets in the right way for our customers meant that our average Sales Advisor earned £6,000 last year

Do I need experience?

No Whilst we welcome applications from experienced automotive sales advisors, we understand that everyone started without experience, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• A passion for providing amazing customer service
• Great selling and influencing skills
• A talent for communication
• A full UK driving licence
• An appreciation of the importance of the sales process

What's in it for you?

In addition to a highly attractive basic salary, uncapped commission, and bonus scheme we also offer a range of other benefits including:

• Company car
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT's, services and parts
• Life assurance benefit, at no cost to yourself
• Retailer discount portal with discounts from some of the UK's biggest retailers
• Up to ,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group
• High achiever related prizes/experiences

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now

Sales Advisor

Southern Region, Aldershot, GU11 1PS

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Development Sales Manager (Sales Advisor) to join our fantastic Southern region based in Aldershot. The role will see you take responsibility for and manage the development sales function and be the primary Miller Homes contact for potential and existing customers. Having responsibility for securing the sale of homes and managing the customer journey in accordance with company standards, procedures and targets.

RESPONSIBILITIES:

• To manage and control the Development sales function from pre-start to post completion
• Meet prospective customers and maintain primary point of contact throughout customer journey
• Manage the requirements and expectations of customers throughout the house buying process,
• Take responsibility for the development’s presentation and ensure it reflects a strong sales message and the highest of standards

REQUIREMENTS:

• Experience of high-performance in a Sales role with a Housebuilder
• A presentable, customer-facing professional with experience of dealing with customers and providing an exceptional standard of customer service
• Experienced in problem solving and the ability to analyse/report on issues that could affect the development
• Able to rapidly assimilate and assess situations and issues, offering solutions with maximum results

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Excellent commission structure
• Company contribute 6.5% to your pension, plus other benefits

Join ProCook as a Sales Advisor – Ignite Your Passion for Kitchenware!

Are you a cooking enthusiast with a knack for customer service? ProCook is looking for a motivated Sales Advisor to join our dynamic team. You will play a vital role in enhancing our customers' shopping experience by providing them with expert advice on our extensive range of kitchenware.

This is a part-time 10 hrs/week position in our Guildford Store.

As a Sales Advisor, you will engage directly with customers to understand their needs and assist them in making informed purchases. You'll create a welcoming environment that encourages exploration and enjoyment of our product range.

• Greet and assist customers with their shopping needs in a friendly manner.
• Provide knowledgeable product demonstrations and recommendations.
• Process sales transactions accurately and efficiently.
• Maintain store presentation, ensuring products are stocked and visually appealing.
• Collaborate with team members to meet sales targets and enhance the customer experience.
• Handle customer inquiries, complaints, and returns professionally.

Requirements

What We Are Looking For:

• Passion for kitchenware and cooking.
• Previous retail or customer service experience is required.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Strong sales skills and a customer-first mentality.
• Flexibility to work during peak retail hours, including weekends.

Benefits

Why You’ll Love Working at ProCook:

• Salary is £12.60 per hour.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Quarterly Bonus based on sales targets.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Employee Assistance Programme.
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays) + Earn more holidays as you grow with us.

We Welcome Everyone:  

ProCook is an equal-opportunity employer.  We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Become a Culinary Advocate: Join ProCook as a Sales Advisor!

Are you passionate about all things cooking and kitchenware? ProCook is thrilled to invite a motivated and enthusiastic Sales Advisor to our team! If you love engaging with customers and sharing your knowledge of kitchen essentials, this is the perfect role for you.

As a Sales Advisor at ProCook, you will play a vital role in delivering exceptional customer service while helping shoppers find the right products to enhance their culinary experiences. You’ll be the go-to person for customers seeking guidance in selecting high-quality kitchenware.

This is a part-time, 12hrs/week, temporary position until beginning of January 2026.

• Welcome and greet customers with a friendly and approachable demeanor.
• Assist customers in navigating our product range and making informed purchasing decisions.
• Share your product knowledge to engage customers and highlight special promotions.
• Maintain the store's appearance by organizing displays and ensuring cleanliness.
• Handle sales transactions and respond to customer inquiries promptly.
• Collaborate with your team to meet sales targets and create a positive store atmosphere.

Requirements

What We’re Looking For:

• Strong passion for customer service and a desire to create memorable shopping experiences.
• Previous experience in retail or related customer-facing roles is needed.
• Ability to work well both independently and as part of a team.
• Excellent verbal communication skills and a friendly personality.
• Enthusiastic about kitchenware and cooking.
• Detail-oriented with strong organizational skills.
• Comfortable using technology and point-of-sale systems.

Benefits

Why You’ll Love Working at ProCook:

• Salary is £12.60 per hour.
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore.
• Be part of a fast-growing company.
• Join a friendly, close-knit team.
• Generous colleague discount - 40%
• Possibility to convert to a permanent contract

We Welcome Everyone:  

ProCook is an equal-opportunity employer.  We believe diverse teams are the best teams, so we encourage applications from all backgrounds.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.