What Jobs are available for Sales Assistants in Silverburn?

ABOUT US

Proudly Scottish at heart, but with a keen international outlook, Strathberry creates unique luxury pieces, handcrafted in Spain using only the very finest quality leathers and finishes. Known for its instantly recognisable bar closure and minimalist design aesthetic, Strathberry’s elegant lines and exceptional attention to detail have led to a global following.

The brand is stocked in over 100 retailers worldwide, with flagship stores in London and Edinburgh. With investment in place to accelerate the next phase of expansion, there has never been a better time to join this dynamic business.

THE ROLE

Working from our Edinburgh retail locations on Victoria Street & Multrees Walk, you will hold a key role within our fast-growing business, where you will act as an ambassador for the brand, ensuring that all customers receive the best experience and playing a key role in supporting Strathberry’s growing retail presence.

Please note: This is a part-time, zero hours contract, based in Edinburgh. With a variety of hours available, working on a rotating shift pattern over a 7-day week. There may also on occasion be the opportunity for overtime when required. Previous experience working in a luxury retail service environment is essential.

To apply please submit your CV by Sunday 21st September , outlining your relevant skills and experience and interest in this position.

KEY RESPONSIBILITIES

• Delivering exceptional customer experience.
• Driving sales into the store and creating a vibrant atmosphere.
• POS transaction processing.
• Helping with visual displays within the store.
• Management of POS stock control and assisting on stocktakes, when required.
• Supporting promotions, events and launches to deliver the intended experience for customers.
• Meeting individual and team sales goals.
• Keeping the store tidy and clean, clear of any H&S hazards, and contributing to essential sales tasks.
• Working with colleagues to monitor store security.
• Assisting in all areas of stock shipping/receiving policies and paperwork.
• Providing customer service support using the Endear system.
• Providing general administrative support when and where necessary.

WHAT WE OFFER

• Commission
• Employer pension scheme

ABOUT YOU

To be a star candidate for this position, you must be able to demonstrate the following skills and experience:

• Previous experience working in a luxury retail service environment (essential).
• Flexible availability in relation to rotating shift patterns and hours. (essential)
• Availability to flex hours up on occasion. (preferable)
• Exceptional people skills and confidence when dealing with customers.
• Understanding the importance of promoting and reflecting the image of a luxury brand.
• Interest in the luxury fashion industry.
• Self-motivated with a ‘can do’ attitude.
• A good level of numeracy and the ability to produce and maintain accurate records.

INTERESTED?

To apply please submit your CV by Sunday 21st September , outlining your relevant skills and experience and interest in this position.

• Engage with customers to understand their needs and provide product recommendations.
• Achieve and exceed sales targets through effective selling techniques.
• Maintain visual merchandising standards and ensure product displays are attractive and appealing.
• Assist with stock management, including receiving, unpacking, and replenishing inventory.
• Provide outstanding customer service, resolving queries and issues efficiently.
• Support and mentor junior sales associates.
• Process transactions accurately using the POS system.
• Contribute to maintaining a clean, organized, and safe store environment.
• Participate in staff meetings and training sessions.
• Uphold the company's brand values and service standards at all times.

• Previous experience in a retail sales role, preferably in a senior capacity.
• Excellent communication and interpersonal skills.
• Strong sales acumen and a customer-centric approach.
• Ability to work independently and as part of a team.
• Proficiency in using retail POS systems.
• Good organizational and time-management skills.
• A passion for fashion/products relevant to the store.
• Flexibility to work varied shifts, including weekends and evenings.

• Engage proactively with customers, offering personalized styling advice and product knowledge.
• Build and maintain a strong client book through exceptional customer service and follow-up.
• Achieve and exceed personal and store sales targets through effective selling techniques.
• Maintain immaculate visual merchandising standards within the boutique.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Handle customer inquiries and resolve any issues with professionalism and discretion.
• Stay informed about current fashion trends, new arrivals, and brand collections.
• Participate in stock takes and inventory management activities.
• Assist with opening and closing procedures as required.
• Represent the brand with sophistication and integrity at all times.

• Proven experience in luxury retail sales or a high-end customer service environment.
• A strong passion for fashion and a keen eye for style.
• Excellent interpersonal and communication skills, with the ability to build rapport with diverse clientele.
• Demonstrated success in achieving sales targets.
• A polished and professional demeanour.
• Ability to work effectively as part of a team.
• Flexibility to work varied hours, including weekends and public holidays.
• Proficiency in using POS systems and basic computer skills.
• A proactive and results-oriented approach.
• Previous experience in fashion advising or personal shopping is a significant advantage.

Our established Kirkcaldy based client, require an Inside Sales Adviser to join their Sales and Customer Service team.

Reporting into the Inside Sales Manager, your role will be to show a high level of selling competency and organisational skills working within a team environment providing a professional sales experience to prospects and customers. You will ensure the best possible representation of the company, its services, and values at all times.
Your key duties will include:

• Being responsible for completing bronze quote follow ups, below 2000 in revenue.
• Adapt customer quotations if required, ensuring profitability is maximised by up-selling and cross-selling, with a keen focus on product mix.
• Being accountable for sales activity.
• Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM system and available to F2F and internal sales team members.
• Ensure all quotations are followed up in a timely manner to maximise sales opportunity.
• Processing sales orders quickly and accurately, working in line with company procedures.
• Keeping the data on the CRM accurate, updating number of machines and customer categories.

To be suitable for this busy and challenging role you will have the following key skills and experience:

• Dynamic, motivated and hungry for sales success
• Proven sales experience - either telephone based or field based
• Track record of over-achieving targets
• Strong phone selling skills and active listening
• Ability to upsell and cross sell relevant items to increase margin
• Familiarity with CRM systems and practices
• Building effective working relationships with internal and external customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to influence
• Strong attention to detail
• Skilled in negotiation

In return you will receive basic salary of up to 35,000pa plus bonuses (OTE 40k) + excellent benefits package. This hours for the role are Monday to Friday and fully office based.

Please send CV ASAP for consideration.

INDPERM