8 Salesforce Support jobs in the United Kingdom
Salesforce Support Analyst
Posted 10 days ago
Job Viewed
Job Description
The Salesforce L2 Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Salesforce estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the Salesforce estate from the current team to helping establish a fully fleshed out service.
The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.
For this role you **MUST** either holds or can be cleared for SC and NPPV3 clearance
**What you'll be doing:**
+ Maintain Salesforce applications and configurations using Sales, Service and Experience Cloud
+ Perform hands-on configuration and troubleshooting of solutions
+ Build/maintain efficient, reusable and reliable documentation
+ Identify bugs and devise resolutions to these defects
+ Work alongside to provide the client with quality solutions to complex problems
+ Work across a varied technical stack
+ Some travel to NTT DATA offices in London/Birmingham and occasional travel to client site in Southern England may be required
**What experience you'll bring:**
+ Salesforce administration experience
+ Experienced with Salesforce Sales, Service and Experience Cloud Configurations
+ Experience working with Salesforce Flows (e.g. screen flows, triggered flows, API flows)
+ Experience working with Salesforce Lightning Record pages (e.g. dynamic forms, conditional visibility, advanced layouts, buttons / links / actions, Record Types)
+ Awareness of Salesforce custom objects / custom fields (inc. complex formula fields and managing lookup relationships, picklist management)
+ Awareness of Salesforce List Views, Related Lists, Reports Or equivalent low-code / business data modelling SaaS / application experience with an aptitude to quickly learn and adopt new technology.
+ Experienced with version control and some form of CI/CD deployment pipeline (preferably Bitbucket)
+ Jira / Confluence or equivalent workflow / online documentation
+ Ideally qualified with the following certifications: Salesforce Administrator (essential), Salesforce Platform Developer I (preferred), Salesforce App Builder (desirable)
+ Salesforce Trailhead Rank: Mountaineer (preferred)
+ Strong troubleshooting and problem resolution skills
+ Should have experience with platform monitoring and maintenance
+ Should have experience of integration technologies (preferably Mulesoft)
+ Share knowledge inside the technical team, promote engineering culture
+ Attention to detail, client facing experience, results oriented, analytical thinking
+ Experience working in a fast-paced environment
+ Confident leader with excellent communication and interpersonal skills.
+ Ability to engage project and service stakeholders up to a senior level with confidence.
+ Strong analysis and troubleshooting capability
+ Methodical approach to problem solving and attention to detail.
+ Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Senior Salesforce Support Analyst
Posted today
Job Viewed
Job Description
Senior Salesforce Support Analyst
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business.
Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you.
Here’s why you’ll love this role…
- Be the go to expert for all Salesforce-related queries across the business.
- Troubleshoot and resolve complex challenges across Salesforce and integrated platforms.
- Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions.
- Work closely with trusted third party vendors to resolve high-priority tickets and incidents.
Here’s why you’ll be great in this role…
You’re not just technically skilled — you know how to make technology work for people. You bring:
- Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer.
- Clear, confident communication skills — you can explain technical concepts in plain, accessible language.
- Familiarity with Salesforce Communications Cloud and Certinia.
- Experience working with integrated platforms such as MuleSoft and MySQL.
- A current Salesforce Administrator certification.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
#LI-Hybrid
Note to agencies –
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
Please note: Unfortunately, we can’t offer visa sponsorship.
Senior Salesforce Support Analyst
Posted today
Job Viewed
Job Description
Senior Salesforce Support Analyst
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business.
Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you.
Here’s why you’ll love this role…
- Be the go to expert for all Salesforce-related queries across the business.
- Troubleshoot and resolve complex challenges across Salesforce and integrated platforms.
- Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions.
- Work closely with trusted third party vendors to resolve high-priority tickets and incidents.
Here’s why you’ll be great in this role…
You’re not just technically skilled — you know how to make technology work for people. You bring:
- Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer.
- Clear, confident communication skills — you can explain technical concepts in plain, accessible language.
- Familiarity with Salesforce Communications Cloud and Certinia.
- Experience working with integrated platforms such as MuleSoft and MySQL.
- A current Salesforce Administrator certification.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
#LI-Hybrid
Note to agencies –
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
Please note: Unfortunately, we can’t offer visa sponsorship.
Salesforce Level 2 Support
Posted 9 days ago
Job Viewed
Job Description
At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK.
A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.
Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
We offer:
* Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
* Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
* A culture where your ideas for growth and innovation are always welcome
* Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
* Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.
**Your role and responsibilities**
As Salesforce Level 2 Support, you'll bring your technical expertise and problem-solving skills to our team, contributing to the support and maintenance of Salesforce implementations. You'll work alongside experienced professionals, learning and growing as you help resolve platform-related issues and ensure timely resolution.
Responsibilities:
* Provide second-level support for all Salesforce platform-related issues
* Coordinate with Salesforce and other partners to resolve client issues
* Understand upgrades and patches expected on the Salesforce platform and proactively perform impact analysis
* Guide client development teams on upgrade impacts and ensure timely updates to applications
* Identify process improvements, asset ideas, and support solutions to ensure ongoing productivity improvements
Join our team and contribute to the success of our Salesforce support initiatives. If you're passionate about providing exceptional Salesforce support and have a knack for understanding and solving complex technical challenges, we'd love to hear from you.
**Required technical and professional expertise**
* Minimum 5 years of Salesforce development experience, with a strong focus on Apex, Visualforce, and Lightning Components
* Strong understanding of Salesforce architecture, including data models, workflows, and business processes
* Proficient in programming languages such as Java, Apex, and SOQL
* Experience with Salesforce configuration, including setup, customization, and integration
* Excellent problem-solving skills and the ability to debug and troubleshoot complex technical issues
* Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams
**Preferred technical and professional experience**
* Familiarity with Agile development methodologies
* Knowledge of Salesforce DevOps tools and practices
* Understanding of Salesforce testing frameworks and tools
* Experience with version control systems (Git, SVN)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
CRM Support Manager
Posted today
Job Viewed
Job Description
If you're experienced in leading application support, comfortable managing a small team (of 2) and have solid.
WHJS1_UKTJ
Salesforce Product Support Analyst | 3-6 months | £200-£250 per day
Posted 4 days ago
Job Viewed
Job Description
Salesforce Product Support Analyst | 3-6 months | £200-£50 per day | Outside IR35
We're looking for a capable Product Support Analyst to provide hands-on support across IT platforms, with a primary focus on Salesforce and ServiceNow. This is a 3-6 month contract with strong potential to transition into a permanent role. The role is determined as Outside IR35 and offers a daily rate of 00- 50. Hybrid working is required, with travel to your nearest office location as needed.
Key Requirements
- Experience in a Salesforce-focused role
- Familiarity with Salesforce and ServiceNow tools
- Solid understanding of IT service operations, including incident, change, and release processes
- Strong troubleshooting skills and ability to resolve technical issues independently
- Exposure to IT project delivery environments
- Experience managing support tickets or technical issue logs
- Awareness of ITIL-aligned service management practices
If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV.
Salesforce Product Support Analyst | 3-6 months | 00- 50 per day | Outside IR35
Technical Projects & Support Engineer (CRM & IT)
Posted today
Job Viewed
Job Description
Job Title: Technical Projects & Support Engineer (CRM & IT)
Location: Central London
Salary: Up to 60,000 DOE
We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth.
We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery.
The Role
You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services.
Key Responsibilities
CRM Systems Ownership & Development
- Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
- Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
- Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
- Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.
Project Delivery & Systems Improvement
- Own system improvement projects from requirements gathering to deployment.
- Work closely with leadership and operational teams to streamline processes and improve efficiency.
- Oversee external consultants where necessary, ensuring quality and measurable outcomes.
Technical Support (L2/L3)
- Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.
- Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.
- Contribute to process automation and maintain clear, accurate technical documentation.
What You'll Bring
- 5+ years' experience in an MSP or IT services environment.
- Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).
- Strong technical skills with the ability to build, configure, and support systems directly.
- Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.
- Proficiency with SQL queries and reporting.
- Excellent communication, project ownership, and vendor management skills.
- PowerShell or automation scripting skills (desirable).
- Knowledge of ITIL processes and improving internal service workflows (advantageous).
What's on Offer
- Up to 60,000 DOE
- Opportunity to lead impactful CRM and infrastructure projects from start to finish
- Paid training and certification support
- A supportive, collaborative environment that values innovation and initiative
If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact.
Apply today to be considered for this exciting role.
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Technical Projects & Support Engineer (CRM & IT)
Posted 1 day ago
Job Viewed
Job Description
Job Title: Technical Projects & Support Engineer (CRM & IT)
Location: Central London
Salary: Up to 60,000 DOE
We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth.
We're seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery.
The Role
You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you'll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services.
Key Responsibilities
CRM Systems Ownership & Development
- Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.
- Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.
- Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.
- Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.
Project Delivery & Systems Improvement
- Own system improvement projects from requirements gathering to deployment.
- Work closely with leadership and operational teams to streamline processes and improve efficiency.
- Oversee external consultants where necessary, ensuring quality and measurable outcomes.
Technical Support (L2/L3)
- Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.
- Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.
- Contribute to process automation and maintain clear, accurate technical documentation.
What You'll Bring
- 5+ years' experience in an MSP or IT services environment.
- Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).
- Strong technical skills with the ability to build, configure, and support systems directly.
- Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.
- Proficiency with SQL queries and reporting.
- Excellent communication, project ownership, and vendor management skills.
- PowerShell or automation scripting skills (desirable).
- Knowledge of ITIL processes and improving internal service workflows (advantageous).
What's on Offer
- Up to 60,000 DOE
- Opportunity to lead impactful CRM and infrastructure projects from start to finish
- Paid training and certification support
- A supportive, collaborative environment that values innovation and initiative
If you're looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact.
Apply today to be considered for this exciting role.