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About the job you're considering

As a Salesforce AI Engineer, you'll design, build and ship AI features on the Salesforce platform for some of the world's leading organisations. Working across industries including Consumer Goods, Utilities, Automotive, Telecommunications, and Financial Services, you'll spend most of your time hands-on, building autonomous agents, connecting large language models to enterprise data, and getting AI systems running reliably in production.
This is an engineering role, not a configuration one. As Salesforce grows into a serious AI platform, you'll be building with Agentforce, Einstein, Prompt Builder, Model Builder, and Data Cloud to create agents and AI-driven features that hold up under real workloads.
The work varies a lot. One day you might be designing an agent's reasoning and actions in Agentforce, the next writing Apex to ground a model in Salesforce data, tuning prompts and retrieval so answers stay accurate, or setting up evaluation harnesses to catch problems before they reach users.

Your role

Partner with Salesforce Functional Consultants, Solution Architects, and AI Specialists to design and deliver innovative Salesforce and AI-powered business solutions.
Leverage Agentforce, Einstein AI, Prompt Builder, Model Builder, and Data Cloud to develop intelligent experiences, autonomous agents, and AI-augmented business processes.
Act as a Salesforce and AI subject matter expert within the Digital Customer Experience (DCX) practice, helping shape our next-generation consulting capabilities and AI delivery methodologies.
Design and develop scalable Salesforce solutions using a combination of declarative and programmatic technologies including Apex, Lightning Web Components (LWC), Flow, JavaScript, Platform Events, and APIs.

Build AI-enabled solutions that combine customer, operational, and enterprise data to deliver personalised, predictive, and proactive business experiences.
Integrate Salesforce with enterprise systems using MuleSoft, APIs, Event-Driven Architectures, and AppExchange solutions to create connected digital ecosystems.

Utilise AI-assisted development tools and modern DevOps practices to accelerate delivery, increase quality, and improve developer productivity.
Contribute to continuous innovation by evaluating emerging Salesforce AI capabilities and identifying opportunities to apply them across client engagements.
Support Agile delivery teams and champion modern engineering practices using tools such as Gearset, Copado, Flosum, GitHub, Azure DevOps, and CI/CD pipelines.
Engage directly with client stakeholders, helping them understand how AI, automation, and Salesforce technology can unlock measurable business value.

Why You?

You'll thrive at the intersection of technology, business consulting, and AI innovation.
Working alongside clients, you'll transform and develop ambitious business objectives into practical, scalable Salesforce solutions powered by automation, intelligence, and next-generation AI capabilities. You'll be expected not only to solve today's challenges but to help clients prepare for an increasingly autonomous, AI-driven future.

Whether you're designing Agentforce agents, building enterprise-grade Salesforce applications, integrating Data Cloud, or advising executives on AI adoption, you'll become a trusted advisor capable of translating complex technology into meaningful business outcomes.

Most importantly, you'll help shape the future role of the Salesforce consultantleveraging AI to move beyond configuration and development into strategic solution design, innovation, and business transformation.

Your skill and experience

Technical Expertise
Strong Salesforce technical experience across one or more core clouds including Sales Cloud, Service Cloud, Experience Cloud, Commerce Cloud, Industries Cloud, or Field Service.
Hands-on experience developing solutions using Apex, Lightning Web Components (LWC), Flow, JavaScript, APIs, and Salesforce integration patterns.
Hands-on experience building with Agentforce, Einstein, Prompt Builder and Model Builder, including designing agent actions, writing and tuning prompts, and grounding models in Salesforce data.
A working understanding of how large language models behave in practice: prompt engineering, retrieval-augmented generation (RAG), grounding, and how to reduce hallucination.
Experience testing and evaluating AI features, for example building eval sets, measuring accuracy, and monitoring quality, cost and latency once live.
Knowledge of enterprise integration approaches, including MuleSoft, event-driven architectures, REST/SOAP APIs, and external system connectivity, including connecting to AI models hosted outside Salesforce.
Experience building solutions for large-scale environments supporting hundreds or thousands of Salesforce users.
Nice to have: familiarity with the Model Context Protocol (MCP), vector search and embeddings, or Python for AI tooling.

Consulting & Delivery
Proven experience translating complex business requirements and user stories into scalable technical solutions.
Experience delivering solutions using Agile methodologies within cross-functional teams of engineers, architects, and business stakeholders.
The ability to explain technical and AI concepts clearly to both engineers and non-technical stakeholders.
Experience collaborating with third-party delivery partners and Salesforce ecosystem vendors.
Solid grounding in DevOps and modern software engineering practices across the Salesforce delivery lifecycle.

Certifications & Continuous Learning
Salesforce Administrator
Platform Developer I & II
JavaScript Developer I
AI Specialist
Data Cloud Consultant
Salesforce Consultant Certifications (Sales, Service, Experience, Field Service, etc.)
Agentblazer Legend

A genuine appetite for learning, shown through certifications, Trailhead credentials, hands-on Agentforce work, and keeping up with how AI capabilities are moving.

The most successful engineers will combine:

Salesforce platform expertise
Hands-on Agentforce
Data and integration knowledge
Clear technical communication
Automation-first thinking
Modern engineering and DevOps practices

As Salesforce grows into a serious enterprise AI platform, you'll be the one building the autonomous agents and intelligent features that make it real and setting the standard for how Salesforce AI Engineering is done.

We are a Disability Confident Employer

Capgemini is proud to be aDisability Confident Employer (Level 2) under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

-Declare they have a disability, and

-Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real what does it mean for you

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful Experiences
You will reimagine whats possible: creating value for the worlds leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Capgemini. Make it real.

Why you should consider Capgemini

Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.

Make it real |

• Act as Pact's lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions
• Shape and deliver the organisation's CRM roadmap and development priorities
• Build dashboards, reports and analysis to support planning, fundraising and engagement activity
• Ensure system stability, data integrity and GDPR compliance
• Improve data quality through cleansing, validation, governance and consistent processes
• Deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries
• Work collaboratively across teams to embed a positive, insight driven data culture

Overview

Permanent | Hybrid, 2-days per week on site | ASAP Start

We are seeking an experienced Salesforce Developer to design, develop, and support scalable Salesforce solutions across complex enterprise environments.

You will lead technical delivery across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud , applying best practices across development, integrations, automation, security, and platform governance. The role requires strong Salesforce engineering expertise with experience in modern AI-enabled Salesforce technologies.

• Design and develop enterprise Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.
• Build scalable applications using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce platform technologies .
• Develop Salesforce customisations including workflows, approvals, automation, security, and validation processes.
• Design and support integrations using REST APIs, SOAP APIs, Platform Events, and enterprise integration patterns .
• Develop reusable Apex classes, triggers, frameworks, and components.
• Deliver and support Agentforce and Agentic AI solutions .
• Implement SOQL, SOSL, and performance-optimised query solutions.
• Write high-quality unit tests and maintain strong code coverage.
• Support Salesforce DX, CI/CD processes, deployments, and release activities.
• Troubleshoot complex Salesforce application and integration issues.
• Collaborate with architects, analysts, and stakeholders to deliver technical solutions.
• Contribute to coding standards, reviews, and continuous improvement initiatives.
• Extensive experience across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud .

• Apex (classes, triggers, controllers)
• Visualforce
• SOQL/SOSL
• Salesforce automation and configuration

• Experience designing and delivering Agentforce and Agentic AI solutions .
• Strong understanding of Salesforce security, data models, workflows, and platform governance.
• Experience building Salesforce integrations using REST and SOAP APIs.
• Knowledge of asynchronous Apex including Batch Apex, Queueable Apex, and Future Methods .
• Experience with Salesforce DX, CI/CD, version control, and deployment tooling.
• Strong troubleshooting, communication, and stakeholder management skills.

Overview

We’re Kingfisher, a team of over 74,000 people across our brands B&Q, Screwfix, Brico Depot, Castorama and Koçtaş.Guided by our purpose "Better Homes. Better Lives. For Everyone.", we work daily to make that a reality and help shape the future of home improvement.

New opportunity for a CRM Specialist on our Marketplace team to manage and develop the Salesforce platform supporting marketplace and retail media operations. The role will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes.

• Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
• Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet marketplace needs.
• Safeguard data by managing roles, profiles and permissions in line with security and confidentiality requirements.
• Collaborate with Kingfisher’s banners (B&Q, Castorama, Brico Depot) to understand local processes and optimise Salesforce while maintaining consistency.
• Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
• Build and develop Community Cloud‑based Merchant Hubs to deliver seamless experiences for merchants across all banners.
• Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.

• Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace or home‑improvement environment.
• Salesforce Administrator certification or equivalent Super Sets and Badges (ideally Trailblazer Ranger or higher).
• Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
• Experience working with Salesforce Lightning products (Sales, Service, CRM Analytics).
• Clear communication skills and ability to collaborate with internal teams and external partners.
• A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.

• Private Health Care – Up to family level cover with AXA (subject to Benefit In Kind taxation).
• Kingfisher Pension Scheme – Immediate eligibility through auto‑enrolment; contribute 8% to receive a max 14% from the Company.
• 25 Days’ Holiday – 25 days per annum plus bank holidays (prorated for part‑time colleagues).
• Staff Discount – 20% discount at B&Q and Screwfix (eligible after 3 months service).
• Kingfisher Share Incentive Plan – Tax‑efficient share ownership (join after 3 months service).
• Life Assurance – X4 salary for active members of KPS‑MP; X1 salary if not active.
• Bonus – Competitive bonus scheme aligned to role level.
• Kingfisher Share Save – Option to buy shares at the end of a 3 or 5 year period; offered annually (3 months service required).

We are committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

Contract Type: Contract – 12 months initial – renewable

Start Date: ASAP

We are looking for an experienced Salesforce Developer to join our team and support the design, development, configuration, and enhancement of our Salesforce platform. The successful candidate will work closely with business stakeholders, administrators, architects, and technical teams to deliver scalable Salesforce solutions that improve business processes, user experience, and overall platform performance.

This role requires a strong understanding of Salesforce development best practice, hands‑on experience with Apex and Lightning Web Components, and the ability to translate business requirements into effective technical solutions.

• Design, develop, test, and deploy Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, or other Salesforce products.
• Build and maintain custom functionality using Apex, Lightning Web Components, Visualforce, Flows, Triggers, and APIs.
• Work with business analysts and stakeholders to understand requirements and convert them into technical designs.
• Configure Salesforce objects, fields, page layouts, validation rules, workflows, approval processes, flows, and reports.
• Develop integrations between Salesforce and third‑party systems using REST/SOAP APIs, middleware, or other integration tools.
• Support data migration, data quality, and data modelling activities within Salesforce.
• Troubleshoot platform issues, identify root causes, and implement effective fixes.
• Ensure development follows Salesforce best practices around security, scalability, performance, and maintainability.
• Participate in code reviews, testing, release management, and deployment activities.
• Maintain technical documentation and support knowledge transfer to internal teams.
• Work as part of an Agile delivery team, contributing to sprint planning, estimation, demos, and retrospectives.

• Proven experience with Apex, Lightning Web Components, Salesforce Flows, Triggers, and SOQL.
• Experience working with Salesforce Sales Cloud and/or Service Cloud.
• Good understanding of Salesforce configuration, including objects, fields, permissions, profiles, roles, sharing rules, validation rules, and automation.
• Experience integrating Salesforce with external systems using REST APIs, SOAP APIs, or middleware platforms.
• Strong understanding of Salesforce security, governor limits, and development best practices.
• Experience with deployment tools such as Salesforce CLI, Change Sets, Copado, Gearset, or similar.
• Good knowledge of Git or other source control tools.
• Ability to gather requirements, challenge assumptions, and propose practical technical solutions.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
• Salesforce certifications such as Platform Developer I, Platform Developer II, Administrator, App Builder, or Sales Cloud Consultant.
• Experience with Experience Cloud, Marketing Cloud, CPQ, Financial Services Cloud, or MuleSoft.
• Knowledge of CI/CD pipelines and DevOps processes within a Salesforce environment.
• Experience working in financial services, recruitment, professional services, or another regulated environment.
• Understanding of data migration tools such as Data Loader, Talend, Informatica, or similar.

• Proactive and solution‑focused.
• Comfortable working in a fast-paced environment.
• Able to manage priorities and deliver to deadlines.
• Strong team player with a collaborative approach.
• Confident communicating with business users and senior stakeholders.
• High standards around code quality, documentation, and delivery.

Overview

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

We have an exciting new opportunity for a CRM Specialist to join our Marketplace team, to manage and develop the Salesforce platform that underpins our marketplace and retail media operations. You will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes.

This role will be based out of our Kingfisher Head Office in Paddington, with an expectation of 12 days a month in the office.

• Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
• Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet Kingfisher’s marketplace needs.
• Protect data by managing roles, profiles and permissions in line with security and confidentiality requirements.
• Work closely with Kingfisher’s banners, including B&Q, Castorama and Brico Depot, to understand local processes and optimise Salesforce while maintaining consistency across the business.
• Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
• Build and develop Community Cloud–based Merchant Hubs that deliver seamless experiences for merchants across all banners.
• Manage the relationship with Kingfisher’s Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.

• Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace/home improvement/closely related environment.
• Salesforce Administrator certification/Super Sets and Badges (ideally Trailblazer rank Ranger or higher).
• Strong hands‑on knowledge of Salesforce configuration, workflows, data management, security and reporting.
• Experience working with Salesforce Lightning Products, including Sales, Service and CRM Analytics.
• Clear communication skills, with confidence working collaboratively across teams and with external partners.
• A practical, solutions‑focused approach with the ability to manage multiple priorities and projects.

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – whether in our offices or at off‑site locations. On average, around 60% of your time will involve in‑person collaboration.

We value the perspectives new team members bring and encourage you to apply – even if you don’t meet 100% of the requirements.

An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Our customers come from all walks of life – and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

For more information visit

As a Salesforce Administrator, you’ll play a vital role at MAREX. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best‑practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

• This is a varied business facing role, with the following responsibilities:
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or under‑utilised platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimiser.
• User support tickets.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Technical documentation.
• Working with integrated applications including additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc.
• Adaptive to fast‑paced changes and ongoing process updates.
• Demonstrates strong decision‑making skills and a high sense of ownership.
• History working with Apex is desirable.

• Ensure compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA’s Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

• Strong Salesforce product knowledge with Salesforce Administration hands‑on experience with Sales Cloud and Pardot.
• Certified Salesforce Administrator.

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification.

• A collaborative team player, approachable, self‑efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast‑paced environment.
• Ability to take a high level of responsibility in a fast pace and high‑volume environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

• A proactive attitude to platform enhancements.
• Designing scalable, best‑practice solutions.
• Excellent relationship‑building skills.
• Ability to liaise with stakeholders at all levels.
• Translating requirements into technical solutions.
• Experience in change management and governance.
• Training end users and key stakeholders.
• Technical documentation.
• Available and responsive to questions.
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.

• Demonstrates continued personal/professional development.
• Active in the Salesforce community.

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Acting as a role model for the values of the Company:

• Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
• Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
• Collaborative - We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
• Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
• Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non‑bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

We are seeking a detail-oriented and proactive Sr. Salesforce Administrator to manage and optimize our Salesforce platform. This role is essential to enhance our organization's CRM functionality, ensuring data integrity, and supporting teams in leveraging Salesforce to achieve business goals.

• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
• Customization & Development:
  • Create and update reports, dashboards, and custom fields to provide actionable insights.
  • Lead customization and implementation projects in collaboration with cross-functional teams.
  • Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.
• Stakeholder Support:
  • Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
  • Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
  • Advise stakeholders on impacts to their request that they would need to consider as part of supporting their initiatives.
• Data Management & Integrations:
  • Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
  • Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
  • Proven experience in complex bi-directional integration with third party tools to Salesforce
  • Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
  • Identify opportunities to optimize business processes and workflows using Salesforce.

• Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable
• Knowledge and hands on experience with Agentforce
• Experience with data and system migrations is highly desirable
• Advanced knowledge of data governance
• Experience with compliance practices
• Experience with maintaining security best practices

• Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities
• Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator)
• Advanced proficiency in Salesforce Lightning, and Flow
• Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products
• Experience leading and executing projects with GTM stakeholders
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills, with the ability to translate technical concepts into business-friendly terms
• Delivery of end user training and change management

• This is a permanent position
• This role will be based at Chiswick Park, with some flexibility on remote working as appropriate
• Working hours are 9:00 – 17:00, Monday to Friday
• May be required to attend (and travel to) locations, including other IMG buildings and meetings
• Unsocial hours may be required, as dictated by the demands of the business schedule
• Adapting to use of new systems and technology where appropriate

Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce Sprintstack (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce, TAB CRM and Mulesoft). Our proposition is much more than that of just a systems integrator. The implementation and design of elegant systems should be considered a minimum standard. We like to think we offer value over and above, working help define strategies that will deliver upon their key objectives thus informing the right design decisions to be made, enabling sustainable growth and demonstrable ROI on their technology investment. Our goal is to enable not to embed.

We are seeking a skilled and customer-focused Salesforce Support Consultant to provide high-quality support and maintenance for Salesforce environments across multiple clients. In this role, you will act as a trusted advisor, resolving technical issues, optimising system performance, and delivering enhancements to ensure customers achieve maximum value from their Salesforce investment. Your ability to manage multiple customer environments, build strong client relationships, and provide expert guidance will be critical to success.

• Serve as the primary point of contact for Salesforce-related issues across assigned customers.
• Build and maintain strong, positive relationships with multiple customers, acting as a trusted Salesforce advisor.
• Diagnose, troubleshoot, and resolve user-reported problems promptly and effectively and escalate complex issues to Salesforce or internal technical teams when necessary and track their resolution.
• Monitor and maintain data integrity, backups, and security protocols and apply patches and updates to ensure system stability and compliance with Salesforce releases.
• Maintain detailed documentation of support activities, system changes and solutions provided.
• Create and deliver periodic reports on system performance, user issues, and enhancement outcomes.
• Identify opportunities for process improvements, automation, and adoption of new Salesforce features.
• Provide feedback to the product development team to help improve our products and services.

• Minimum 2.1 Bachelors degree in computing, IT or in a business-related field.
• Initial experience as a Salesforce Administrator or Consultant, ideally supporting multiple clients.
• You have already completed your first Salesforce certification (e.g., Salesforce Administrator, Advanced Administrator, or App Builder).
• Strong understanding of Salesforce configuration, including objects, fields, workflows, validation rules, and security settings.
• Familiarity with Salesforce features such as Service Cloud, Sales Cloud, and AppExchange tools. Experience with Salesforce integrations using tools like MuleSoft, APIs, or third-party platforms would be desirable.
• Ability to troubleshoot and resolve technical issues independently coupled with excellent communication and interpersonal skills, with a customer-first approach.
• You can demonstrate strong organisational and multitasking skills to manage multiple customer environments and priorities, ideally with initial prior experience working in a consultancy or managed service environment.
• Initial knowledge of coding languages such as Apex, Visualforce, or Lightning Web Components is a plus.
• Willingness to work on a shift rota (early 8am - 4:30pm and Late 11:30am - 8pm shift UK time).
• On-call support is required at weekends as part of a rota system, typically one in every four weekends, with payment provided for on-call shifts.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.