51 Scheduling jobs in the United Kingdom

Scheduling Coordinator
Salary: £30,000 – £32,000 per annum
Location: Uxbridge
Hours: Full time

I am recruiting for a Scheduling Coordinator. The successful candidate will play a key role in ensuring the repair and compliance services run smoothly and efficiently.

What you'll do:

• Work collaboratively with engineers, clients, and management to schedule and coordinate repairs.
• Ensure reports and certifi.

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SchedulingAdministrator

Role and Requirements:

Glenelly Infrastructure Solutions has an exciting opportunity for a Scheduling Administrator to join our Power & Civils Distribution business based in Kilmarnock.

Within the scheduler and planning role you will be responsible for the following:

Managing your own workload from start to finish making sure all systems are up to date.

Outbound and inbound call handling

Scheduling appointments and updating the diary

Updating and managing spreadsheets

Good working knowledge of Microsoft Office, Word / Excel and work management tools.

Excellent communication, organisation and time management skills.

Experience in customer service or advisor roles

This Scheduling Administrator role is a full time permanent position. Hours are 8am - 4pm Monday to Friday.

About us / Why work for us

Glenelly Infrastructure Solutions specialises in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level.

Scheduling Manager
Maidstone
30-40k DOE
Mon-Fri
Perm
My client based in Maidstone is looking to recruit a Scheduling Manager into their skilled team of reactive and planned schedulers. You will be managing the small team day to day, delegating work and monitoring issues that arise, handling escalations and acting as a right hand to the senior management team.
Day to day of the Scheduling Manager:

• Manage a small team, ensuring the team knows their workload for the day and monitoring KPI's.
• Getting stuck in with your team by coordinating and scheduling workings on a reactive and planned maintenance route.
• Liaising with field engineers, clients and the wider operations team.
• Monitoring scheduled works, ensuring they run smoothly but also reschedule based on changes, escalations or staff availability.
• Optimise engineers routes, ensuring they are spending more time on site than driving.
• Updating the internal and external systems as required with accurate information.
• Monitoring processes and Implementing new ones if necessary.

Requirements of the Scheduling Manager:

• Experience of managing reactive and planned works within a construction, engineering, plumbing/ utilities or reactive setting.
• Experience of scheduling works in the drainage industry is desirable.
• Experience of managing a small team, acting as a go to individual.
• Working well under pressure and using your initiative if escalations arise.
• Confident individual.
• Wants to improve processes.

If you are interested in this Scheduling Manager, please reach out to El on (phone number removed) opt 2 or hit APPLY!

We are recruiting for a Bookings Administrator to join a busy training department on a full time basis.

You will be part of a team of around 15 in the training department, consisting of trainers, assessors and administration and you will provide key support for booking of both internal and external training.

You will ensure that all training is booked correctly and processed on time according to delivery plans. You will also need to maintain accurate records for all training courses, events and delegates.

The role:

• Receive and process all training booking forms
• Raise purchase orders and invoice as per terms
• Monitor waiting lists/cancellations and convert to bookings
• Weekly reporting for bookings, cancellations and amendments
• Handle all training and booking enquiries via phone, email and online chat
• Support with an adhoc administration required for training events

The ideal candidate will come from a similar background, confident with managing multiple projects at a time and have excellent written and verbal communication skills. Experience of Learning Management Systems would also be a great advantage.

It is also ESSENTIAL for you to be able to drive and have access to your own vehicle for this position.

Are you interested? Please apply via the link.

Scheduling Administrator - Dunstable

Think Specialist Recruitment are delighted to be working on an exclusive basis once again with a thriving and established organisation in Houghton Regis.

Our client is currently looking to recruit for a new Scheduler to join their busy operations team. This role would see the successful candidate reporting to the Scheduling and Parts team leader, where you would be responsible for managing and driving the Customer experiencing within our client's busy reactive service side of the business. You would be expected to schedule customer calls in line with achieving Customer SLA's.

The ideal candidate will be someone who is a quick responder, well organised and can demonstrate a great attention to detail. We would be really keen to speak with candidates who have previous experience working in a scheduling/call planning role.

This is a permanent role paying a salary of 24k. Hybrid working is on offer from the outset! You would be required to work from our clients Houghton Regis office Monday to Wednesday, and then work remotely on Thursday and Friday.

Please note that due to the nature of our client's business there is the need to provide weekend cover. Our client has an "on-call phone" for emergencies which the team share on a weekly basis. On average you'd expect to have the phone 1 in every 10 weeks, and you are paid additionally for that week.

Duties:

• Logging calls from customers in a timely manner, ensure that you input all relevant information into the system correctly.
• Allocating service calls via the system to our client's internal engineers and third-party suppliers.
• Juggling a busy workload throughout the day to ensure that all high priority calls are attended to as and when they come in.
• Ensuring Customer SLA's are achieved at all times.
• Proactively completing customer updates on our client's portals/database to ensure the customer has visibility at all times as to the status of their service call and when they can expect engineer attendance.
• Building strong working relationships with engineers to ensure smooth running of processes.
• Liaise with subcontractors to ensure correct paperwork is received, whilst ensuring any issues are escalated as required.
• Guaranteeing that engineers are fully briefed of the works ahead of attending with all job notes taken down accurately.
• Managing client expectations should any engineer's attendances be delayed.
• Completing relevant risk assessments to ensuring engineers will not be turned away from site on arrival.
• Ordering parts and assigning to the appropriate engineer resource for a timely attendance.
• Keeping the customer informed of expected attendance time and dates (via phone, email and portals).
• Regularly contributing to the service on-call rota to support the out of hours operation of the business.

Candidate Requirements:

• Our client is willing to speak with candidates at a Junior or Graduate level.
• Strong communicator, happy to deal with a heavy volume of calls and confident speaking to a number of different stakeholders at any given time.
• Good geographic knowledge is advantageous.
• Able to multitask and work to tight deadlines.
• Demonstrate the ability to foster positive working relationships with engineers and co-workers to drive the best results for the business.
• Experience managing customer expectations in a busy, KPI-led environment.
• Exceptional written and verbal communication.
• Skilled at foreseeing issues and preventing them from occurring.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

• Role: Scheduling Coordinator/Administrator 
• Start date: ASAP
• Duration: 6 months +
• Pay rate: £14 p/h + £2 p/h holiday pay
• Location: Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL
• Working hours: Monday – Friday 9:00 – 17:00

Overview:
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.

Requirements:

• Previous call centre experience or experience in a similar role, ideally within the telecoms industry (e.g., BT, Vodafone, TalkTalk, Sky).
• Confident telephone manner and strong interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Experience using ticketing or scheduling tools – Remedy experience preferred .
• Strong organisational and time-management skills.

Key Responsibilities:

• Use the Remedy ticketing system to manage and update customer cases.
• Schedule engineers to visit customer properties to replace routers.
• Make outbound calls to customers to confirm availability and arrange suitable appointment times.
• Liaise between customers and field engineers to ensure smooth and timely job completion.
• Update records accurately and maintain clear communication with the wider project team.

Additional Information:

• Majority of the work involves outbound calling to customers.
• Full training will be provided on project-specific systems and processes.
• This role may involve shift work depending on project demands.

For more information on this role, please contact Scarlet Wilson.

Scheduling Lead

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the Service Control Manager, the Scheduling Lead will monitor and maintain performance measurement frameworks and manage performance against these. You will resolve delaying and non-fluid factors and providing resolved work to the scheduling team to allocate and program the works to deliver for our customers.

This is a hybrid working role, with a requirement to be in the Chorley office 2 days per week.

What you'll do:

• Work with external stakeholders to understand and investigate feedback into issues with works and to ensure cancellation has been achieved within the timescales
• Aid teams in making recommended changes to schedules to improve performance, including helping to resolve any issues
• Make decisions related to prioritisation by using analysis led insights
• Ensure full compliance with local authority and statutory provisions for the administration of Streetworks legislation.
• Maintain accurate records of delayed and non fluid orders
• Ensure all agreed client and internal KPI's are met or exceeded
• Working with third-party contractors to develop viable time scales for critical works

Who you are:

You will have a strong administrative or coordination background, with knowledge of telecoms / Streetworks being highly desirable. You must be a confident communicator, with excellent stakeholder management skills.

Key Requirements:

• Experience coordinating Streetworks or civils activities within telecoms, utilities, highways, or similar sectors.
• Good understanding of NRSWA (New Roads and Street Works Act) and permit schemes across UK local authorities.
• Able to schedule works in line with permit requirements and ensure compliance with notice periods.
• Experience tracking permit status, managing permit changes/extensions, and preventing FPNs (Fixed Penalty Notices).
• Strong organisational skills for managing multiple jobs, locations, and crews simultaneously.
• Confident using Excel and project tracking tools to maintain accurate records and reports.
• Knowledge of traffic management coordination and dependencies with other utility works is a plus.
• Effective communicator with a proactive approach to resolving scheduling and permitting conflicts.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

#LI-Hybrid

My client based in St Ives Cambridgeshire are currently recruiting for a Scheduling Administrator to join their dynamic and friendly team on a full time permanent basis.

Hours: Monday – Friday 9:00 – 17:30

Salary: £25,000 DOE

You will be responsible for scheduling all the electrical engineer’s work. You will ensure that all tasks are allocated to engineers and will be dealing with incoming calls and emails quickly and any other admin duties required. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities:

• Liaise with engineers in relation to schedules
• Scheduling & Booking works for Electrical engineers
• Attend daily conference calls with electrical team
• Ensuring all client instructions are logged
• Dealing with incoming calls and emails
• Allocation of jobs to engineers
• Recording all communication and arrangements on our in-house system
• Chasing for updates and paperwork
• Communication with colleagues/team - keeping them informed of client changes/requirements
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate any issues
• Creating quotes & updating quote tracker
• Checking Jobs are complete, and all paperwork received
• Completion of RAMS
• Creation of reports & Certificates
• Monitor paperwork for quality

Necessary Skills:

• Proven ability to accurately follow procedures
• Good with MS office Word/Excel
• Comfortable and professional on calls and emails
• Adaptable and flexible to change
• Organised and able to multi task
• Work well as part of a team

If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).

INDHUN