37 Scheduling jobs in the United Kingdom

Scheduling Coordinator
Salary: £28,000 – £32,000 per annum
Location: Uxbridge
Hours: Full time

I am recruiting for a Scheduling Coordinator. The successful candidate will play a key role in ensuring the repair and compliance services run smoothly and efficiently.

What you'll do:

• Work collaboratively with engineers, clients, and management to schedule and coordinate repairs.
• Ensure reports and certifica.

WHJS1_UKTJ

Scheduling Administrator Location:  Bridgwater Working Hours: Monday to Friday, 08:30 – 17:00) Salary: £28,(Apply online only) per annum (£13.47 per hour) Contract: Temporary or Permanent opportunities available Holiday: 22 days plus 8 bank holidays per year

About the Role:  This role involves managing the full order processing cycle—from order receipt and entry to planning and managing daily work schedules for a team of remote Service Technicians across the UK. You will ensure service level agreements and customer requirements are met, supporting invoicing and quotes while fostering strong relationships to maximise productivity and deliver excellent customer service.

Key Responsibilities:

• Manage shared inboxes to ensure timely handling of enquiries

• Accurately process sales orders via telephone and email according to company procedures

• Manage internal processes and customer forecasts as needed

• Schedule reactive and planned work to technicians, considering location, expertise, qualifications, and response targets

• Optimise technicians’ daily schedules for maximum productivity and monitor job progress

• Track technician travel and work activity, escalating issues when necessary

• Handle customer enquiries from initial contact through to resolution

• Respond to or escalate customer service issues appropriately

• Comply fully with all company policies and procedures

• Support sales by providing requested information such as sales literature, technical specifications, and certification details

Candidate Profile:

• Experienced in fast-paced, dynamic environments with the ability to juggle multiple priorities and tasks

• Willing and able to step up and support wider team functions when required

• Strong interpersonal and relationship-building skills

• Customer-focused with commitment to delivering high-quality service

• Excellent written and verbal communication skills

• Self-motivated and committed to ongoing learning and development

• Detail-oriented, adaptable, and a team player

Experience & Qualifications:

• Proven experience in a busy, multi-skilled customer service environment

• GCSEs (or equivalent) in Maths and English at grade C or above

• Ability to multitask and manage daily priorities effectively

• Proficiency in Microsoft Office (Word, Excel) and aptitude for quickly learning new software and customer portals

• Strong customer service and problem-solving skills

• Ability to understand technical information and work within regulated, quality-controlled settings

• Capable of working independently, meeting deadlines with enthusiasm and accuracy

Why Apply?

• Join a respected and established organisation in the fire safety industry

• Competitive salary and fixed holiday entitlement

For more information regarding the position or to discuss any other opportunities Please call (phone number removed) or email (url removed)  and ask to speak to Elliot for more information about this role .

Allocation Number : INDTB

Our client is currently seeking an experienced Scheduling Administrator to join the team due to growth. This is an excellent opportunity for someone wanting to work within a close knit team and contribute and support a network of field based engineers.

The Role:

• Coordinate and plan field based engineers diaries ensuring routes are planned to maximise workload
• Deal with inbound customer enquiries providing updates and product information
• Processing new customers orders
• Scheduling annual customer maintenance appointments
• Making sure all compliance checks are completed and issued to the customer
• Generating invoices and sending to the customer

About You:

• Good organisational and communication skills
• Attention to detail
• Strong customer service skills
• Able to manage own workload

INDAB

SCHEDULING ADMINISTRATOR | PRESTON BROOK | PERMANENT | £25,000 to £28,000 DOE

Permanent - Fully Office Based 

Shift based rota:  Monday to Friday (between 7am to 6pm) , one Saturday in 10 (8am to 12noon)

An exciting opportunity has arisen for a Scheduling Administrator to join our well-established client based in the Runcorn area. You will be joining a collaborative team, working closely with the business development and account management teams, to support with the coordination of client contract requirements.

You will be…

• Handling a variety of incoming calls from business customers to raise new work orders or discuss existing requirements
• Handling a variety of incoming emails with queries
• Allocating work orders using a ticket system
• Determining and diagnosing faults first time by asking the right questions and allocating to the correct engineer for attendance or contract manager for quotations
• Ensuring jobs are attended to within correct timescales
• Ensuring all job technical details are recorded accurately to support first-visit access and fix for engineers and customers where possible
• Providing customers with updates on outstanding repairs
• Managing all notes effectively, including unscheduled tasks
• Communicating daily with engineers to support efficient completion of jobs during their day and requesting attendance for callouts
• Closing down jobs accurately for invoicing
• Logging complaints, compliments, and dissatisfaction, ensuring that detailed information reaches the correct person

You will have…

• Must have full driving licence and own vehicle – due to the location of the offices
• Excellent communication skills both written and verbally
• Previous experience within in data entry, administration and scheduling
• Strong time management and punctuality
• Experience working in facilities management / electrical / scheduling

Please note, the successful candidate will have prior working experience in Electrical, Facilities Management – please only apply should this be relevant to your experience

Benefits include;  28 days holiday inc. bank holidays, free on site parking, pension scheme, state of the art office working space, company paid social events, progression opportunities and more…

APPLY NOW – or call Katy on (phone number removed) for more information!  

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

INDCOM

Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a customer scheduler to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate.

Job Purpose

To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. Effectively optimise the diaries to create space for availability of appointments

Qualifications and Experience:

Excellent Customer Service Skills

Excellent Communication skills

Time Management

Experience of using computer-based systems

Ability to enter Data correctly and accurately

Job Responsibilities and Major Activities

Responsible for the scheduling of engineer’s daily routes.

The ability to forward plan and schedule up to a week in advance.

Highlight any high-risk areas as a scheduler to forward plan – for example long distance jobs or areas hit with high demand.

To be able to schedule either the whole country or a split North and South.

The ability to problem solve various complaints.

The ability to handle difficult calls and situations.

To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges.

To also be a point of contact for all Divisional Service Managers.

Working on a service Level Report to ensure 99% of breakdown appointments are within a ‘same day next day’ agreement.

Point of contact for Skype messages within the call centre, answering all messages within 2 minutes.

Ability to complete a variety of email tasks to be done within time constraints.

To liaise with commercial clients and sites to ensure an efficient service is given.

To be able to work through a Jeopardy Report - making sure all engineers are completing jobs within timescales as well as full support given to engineers.

To be able to maintain a high visits per day for the company.

To be able to efficiently use systems such as Service Power, gantt and salesforce.

To have graphical knowledge of UK postcodes.

Ability to work on a task que to work on bring escalated appointments forward

Key Deliverables

Well-practised administrative skills

Well proven telephone skills

Excellent Multi-tasking skills

Time Management

Experience of using computer-based systems

The ability to read, understand and process data efficiently and accurately

Experienced team player

The ability to work on own initiative

A high standard of numeracy, literacy, and IT skills

Excellent verbal and written communication skills

The ability to work well under pressure

Key Challenges

Product Knowledge

Process Knowledge

Engineer placement knowledge

Customer Care skills

Delivering internal and external customer satisfaction in a pressurised environment

Working hours:

Winter hours - 40 hours per week.

Summer hours 36 hours per week.

1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday.

Our client is currently seeking an experienced Scheduling Administrator to join the team due to growth. This is an excellent opportunity for someone wanting to work within a close knit team and contribute and support a network of field based engineers.

The Role:

• Coordinate and plan field based engineers diaries ensuring routes are planned to maximise workload
• Deal with inbound customer enquiries providing updates and product information
• Processing new customers orders
• Scheduling annual customer maintenance appointments
• Making sure all compliance checks are completed and issued to the customer
• Generating invoices and sending to the customer

About You:

• Good organisational and communication skills
• Attention to detail
• Strong customer service skills
• Able to manage own workload

INDAB

Aquilo recruitment are excited to be partnering with A market leading manufacturer to recruit for a customer scheduler to join their growing team, the role is an exciting position for an individual who enjoys a fast paced varied environment with a great culture and opportunities, this is a contract for 6 months with permanent opportunities available for the right candidate.

Job Purpose

To answer all telephone calls and deal with them to a high standard and resolve in line with Ideal current policies and procedures in a professional manner. Effectively optimise the diaries to create space for availability of appointments

Qualifications and Experience:

Excellent Customer Service Skills

Excellent Communication skills

Time Management

Experience of using computer-based systems

Ability to enter Data correctly and accurately

Job Responsibilities and Major Activities

Responsible for the scheduling of engineer’s daily routes.

The ability to forward plan and schedule up to a week in advance.

Highlight any high-risk areas as a scheduler to forward plan – for example long distance jobs or areas hit with high demand.

To be able to schedule either the whole country or a split North and South.

The ability to problem solve various complaints.

The ability to handle difficult calls and situations.

To have the confidence to liaise with engineers and Divisional Service Managers regarding all types of challenges.

To also be a point of contact for all Divisional Service Managers.

Working on a service Level Report to ensure 99% of breakdown appointments are within a ‘same day next day’ agreement.

Point of contact for Skype messages within the call centre, answering all messages within 2 minutes.

Ability to complete a variety of email tasks to be done within time constraints.

To liaise with commercial clients and sites to ensure an efficient service is given.

To be able to work through a Jeopardy Report - making sure all engineers are completing jobs within timescales as well as full support given to engineers.

To be able to maintain a high visits per day for the company.

To be able to efficiently use systems such as Service Power, gantt and salesforce.

To have graphical knowledge of UK postcodes.

Ability to work on a task que to work on bring escalated appointments forward

Key Deliverables

Well-practised administrative skills

Well proven telephone skills

Excellent Multi-tasking skills

Time Management

Experience of using computer-based systems

The ability to read, understand and process data efficiently and accurately

Experienced team player

The ability to work on own initiative

A high standard of numeracy, literacy, and IT skills

Excellent verbal and written communication skills

The ability to work well under pressure

Key Challenges

Product Knowledge

Process Knowledge

Engineer placement knowledge

Customer Care skills

Delivering internal and external customer satisfaction in a pressurised environment

Working hours:

Winter hours - 40 hours per week.

Summer hours 36 hours per week.

1 in 4 Saturdays with a day in Leu to be taken in the week when working the Saturday.

The benefits

Health and Wellbeing Plans 

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks 

Paid Volunteering days 

Employee Assistance Program

Refer a Friend Scheme  

Cycle to Work Scheme

The role

Carlisle Support Services is looking for a KPI & Scheduling Coordinator to support a newly mobilised hard FM contract in East London, ensuring effective job scheduling for the engineers, the role will also support KPI tracking for other contracts within out Cleaning and FM division and report on performance across multiple contracts. This role aims to enhance operational efficiency, reduce KPI penalties, and the groundworks for centralised scheduling operations.

Your core role will include but not be limited to the following activities:

•           Develop and maintain detailed schedules for maintenance activities in line with the contractual agreement. 

•           Acknowledge jobs from primary helpdesk and assign them to the relevant engineer to action. 

•           Creation and completion of relevant documentation. 

•           Understand KPI regime of each relevant CSS customer. 

•           Analyse job completion status through use of internal systems. 

•           Coordinate with management team the closure of expiring tasks. 

•           Coordinate with helpdesk, management and engineering teams to ensure best service provision to our customers.

•           Monitor and adjust schedules for emergencies and operational changes. 

•           Maintain accurate records and assist in performance reporting. 

•           Support KPI tracking and analysis across contracts. 

•           Ensure compliance with health and safety company policies. 

•           Utilise internal systems: Work IT, TimeGate, WorkPal, Vantify.

The ideal candidate

•           Experience in scheduling, workforce planning, or operational support (preferably in FM or engineering environment)

•           Strong analytical skills with experience in KPI tracking and reporting. 

•           Excellent organisational and communication skills. 

•           Ability to work collaboratively with multiple teams.

•           Proficiency in scheduling and reporting systems. 

•           Attention to detail and ability to adapt to changing priorities.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. 

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. 

In all situations people will be judged solely on merit or ability. 

#priority

Job Title: Remote Travel Scheduling Coordinator

Job Description:

Are you ready to transform your passion for travel into a career? Join in as a Remote Travel Scheduling Coordinator and utilize our advanced booking software that saves clients hundreds of dollars per night, while instantly boosting your earnings. Our booking engine surpasses major travel sites like Hotels.com, Expedia, and Booking.com, delivering unmatched value for clients and significant income for you.

What We Offer:

-Work with the best: You will work beside top performers in the field along with Business Development Managers from the world's most recognized brands.

-Flexible Hours: Work whenever and wherever you want.

-Exclusive Software Access: Use our top-tier booking engine to save clients money and maximize your earnings.

-Travel Perks: Enjoy opportunities for highly discounted trips, both for business and pleasure.

-Industry Expertise: Receive information on the latest travel trends and proven solutions.

-Family/Work balance: Having the ability to produce income from anywhere that has internet. You can earn even while on vacation.

Why This Opportunity is Exciting:

This role is perfect for individuals seeking a new career. Even those who enjoy travel and never knew about earning while traveling. Enjoy the excitement and flexibility of remote work while being part of a dynamic and rewarding field.

Requirements:

-No prior sales experience needed.

-Excellent communication and customer service skills.

-Ability to work independently and efficiently manage your time.

If you're eager to start a new and exciting career in the travel industry, apply now to become a Remote Travel Scheduling Coordinator. Discover the boundless opportunities that await you in this thriving field.