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My client is looking for a full time and permanentCustomer Support/Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.

Duties and Areas of Responsibilities:

• Maintains and updates general customer data and pricing in the operating system.
• Manages and enters orders daily.
• Resolves any customer problems or complaints in a timely manner.
• Provide quotations to customers.
• Handles freight quotes.
• Handles daily invoicing.
• Manages intercompany orders (communication with sister companies about orders).
• Works closely together with Production, Sales, Accounting and Shipping departments.
• Knowledge, Skills, Abilities.
• Excellent interpersonal skills.
• Highly organized and disciplined.
• Ability to work in a very fast-paced multi-cultural environment.
• Strong client-facing and communication skills.
• Excellent knowledge of Microsoft Office Products.
• Hands-on mentality.
• Excellent work ethic and a strong sense of urgency.
• Excellent problem-solving skills.
• Excellent written and verbal skills.

You will be working typical office hours of 9-5 Mon-Fri.If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment.

We are working with a fantastic company in south leeds who are looking for a customer service administrator to join them on an ongoing, hopefully temp to perm basis. Working in a small, yet busy team, the customer service administrator will support thewider team with all customer orders and manage all issues and enquiries. This fully office based role, will be Monday-Friday 8.30-5 and will start immediately.

A varied role, day to day tasks will involve;

• To provide a high quality, customer focused support
• Manage and process all customer orders
• Action all customer issues and enquiries
• To assess the priority of work
• To provide administrative support

This is a varied and challenging role, where you will be supported by a wider team and great management. The successful candidate will be;

• Available immediately
• Be able to commit to an ongoing role- min of 3 months
• Have excellent communication skills
• Strong administration skills
• Excellent MS Office skills

This is a fantastic opportunity to join a busy and supportive team. If you hold the above skills and experiences and can commit to this ongoing role, please send your CV for review.

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from 24,000 for a 35-hour week you can expect two fixed pay increments of 750 each in your first year (the first after your 6 months' probation, then at the end of your first year on completion of a competency assessment). We also offer free parking, on-site gym, 'lunch on us' scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes . We also provide hybrid working which gives you the best of both worlds.

You don't have to bring us banking or even customer service experience, but there are essential skills that we look for:

• Active listening : listen carefully, retain key details, and accurately understand our customers' concerns.
• Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
• Customer-centric mindset : always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
• Empathy and support : understand the customer's perspective and tailor your approach accordingly to support.
• Resilience : remain calm when dealing with customer questions, competing priorities and a demanding workload.
• Accountability : resolve customer queries in-line with policy and guideline.
• Following Process : follow procedures or making appropriate escalations where necessary.
• Digital Fluency : have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

1. Online Contact Centre Skills Assessment
2. A telephone-based Recruiter Interview
3. Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Customer Service Advisor

Basic salary circa 24,700 + extra bonus earning potential of 400 to 500 per month

Circa 30k annual earnings

Bradford, West Yorkshire

Monday - Friday: 9-5pm

Excellent benefits package - apply to find out more!

We are proud to be working with a class leading business in Bradford, West Yorkshire that not only boasts real longevity in their field but an outstanding reputation in the market and partnerships with some of the biggest brands in the world. The foundations of their success have been built on their approach to both their customer centric approach to their customers and their caring a supportive approach to their staff. This is a business that will truly enable your development, nurture your ability and help you become an expert in your field.

You will be based the Bradford office and part of a new highly skilled team of multi skilled customer service advisors. This is a financial services business so upholding the highest standards is imperative and whilst you will be having service and sales conversations you will put the customer at the heart of everything you do.

On a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.

Its worth pointing out that given this is a new team there will be lots of opportunity to progress as the department grows, so if you are ambitious this could be a great opportunity for you!

Previous Customer Service or Sales experience is essential, however, experience from a financial services environment while desirable is not essential. All Customer Service and Sales backgrounds will be considered.

If you have the right customer service or sales experience and live in the Bradford area, apply now

We are seeking a dedicated Customer Service Advisor to join a team within the healthcare industry in Esholt. This role requires a proactive individual to provide excellent customer service and support.

Client Details

The employer is a respected organisation within the healthcare sector based in Esholt. As a small-sized company, they focus on delivering exceptional service and support to their clients and customers.

Description

What You Will Be Doing

• Handling inbound calls with professionalism and warmth. Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates. Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

Profile

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Please note shift patterns for this role will be Mon - Sat (08:00am - 17:30pm). If you are working on a Saturday you will have 1 day off in the week.

Job Offer

• A competitive salary of 25,708.80
• A permanent role offering job security within the healthcare industry.
• 20 days holiday plus bank holidays.
• Opportunities to contribute to a small-sized organisation with a focus on quality service.
• A supportive work environment that values professional growth.
• Plus many more benefits . . .

If you are passionate about customer service and are looking for a rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity as a Customer Service Advisor.

Customer Service Advisor

Temporary Opportunity

Wakefield - Hybrid

£12.25 per hour

37.5 hours p/week

5 days from 7

*** YOU MUST BE AVAILABLE FOR AN IMMEDIATE START ***

Winsearch UK is currently working with a major retailer of party and gifting products to appoint several Customer Service Advisors on a temporary basis. This is a seasonal opportunity and will require flexibility from successful candidates.

Customer Service Advisor

The Role:

Are you passionate about helping people and creating great customer experiences? Join our friendly and supportive Customer Service team in Wakefield, where you'll be at the heart of keeping our customers happy - whether they're shopping in-store or online.

As a Customer Service Advisor , you'll handle customer queries via phone, email and live chat, making sure every customer feels heard, valued, and supported. You'll work across multiple channels, resolving issues quickly and effectively while keeping the customer at the centre of everything you do.

It is essential that you are flexible, solutions focused and, able to work in a fast-paced environment.

Key responsibilities include:

Respond to customer enquiries by phone, email, and live chat

Support both retail and online customers with orders, deliveries, and returns

Maintain high service standards and meet performance KPIs

Collaborate with colleagues across retail, logistics, and head office teams

Ensure policies and processes are followed to deliver a consistent service

Use sound judgement to make decisions and escalate issues when needed

Customer Service Advisor

Qualifications and Requirements

Previous experience in a Customer Service, Call Centre or Contact Centre environment or retail is essential

Experience working in a fast-paced environment is essential

Confident communicator with excellent written and verbal skills

Comfortable using Microsoft Outlook and Excel

A team player with a positive, can-do attitude

High attention to detail and ability to multitask

Experience handling omni-channel communication (live chat, email, telephone) is a plus

You'll be part of a welcoming, people-focused business that values teamwork and customer satisfaction above all else. Full training and ongoing support are provided to help you succeed in your role and grow your skills.

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website  (url removed)  and follow us on LinkedIn.

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

CustomerServiceAdvisor

Basicsalarycirca24,700+extrabonusearningpotentialof400to500permonth

Circa30kannualearnings

Bradford,WestYorkshire

Monday-Friday:9-5pm

Excellentbenefitspackage-applytofindoutmore!

WeareproudtobeworkingwithaclassleadingbusinessinBradford,WestYorkshirethatnotonlyboastsreallongevityintheirfieldbutanoutstandingreputationinthemarketandpartnershipswithsomeofthebiggestbrandsintheworld.Thefoundationsoftheirsuccesshavebeenbuiltontheirapproachtoboththeircustomercentricapproachtotheircustomersandtheircaringasupportiveapproachtotheirstaff.Thisisabusinessthatwilltrulyenableyourdevelopment,nurtureyourabilityandhelpyoubecomeanexpertinyourfield.

YouwillbebasedtheBradfordofficeandpartofanewhighlyskilledteamofmultiskilledcustomerserviceadvisors.Thisisafinancialservicesbusinesssoupholdingthehigheststandardsisimperativeandwhilstyouwillbehavingserviceandsalesconversationsyouwillputthecustomerattheheartofeverythingyoudo.

Onadailybasisyouwillhandlecallstoandfromcustomersregardingarangeoffinancialproductsatalltimesensuringthebestoutcomeforthecustomer.

Itsworthpointingoutthatgiventhisisanewteamtherewillbelotsofopportunitytoprogressasthedepartmentgrows,soifyouareambitiousthiscouldbeagreatopportunityforyou!

PreviousCustomerServiceorSalesexperienceisessential,however,experiencefromafinancialservicesenvironmentwhiledesirableisnotessential.AllCustomerServiceandSalesbackgroundswillbeconsidered.

IfyouhavetherightcustomerserviceorsalesexperienceandliveintheBradfordarea,applynow

The Customer Service Advisor role focuses on providing excellent support and assistance to customers within a not-for-profit environment. This temporary position in Bolton requires an individual with a customer-first approach and the ability to handle inquiries efficiently.

Client Details

This is a respected not-for-profit organisation operating in the Bolton area. As a medium-sized entity, it is committed to delivering outstanding services to the community while fostering a collaborative and professional work environment.

Description

What you will be doing:

• Respond to customer enquiries, complaints, and service requests to a high standard.
• Handle a variety of issues.
• Provide accurate information and resolve customer concerns effectively.
• Maintain up-to-date records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Follow organisational guidelines and policies in all communications.
• Support the team in achieving customer satisfaction goals and targets.
• Assist with administrative tasks related to customer service operations.
• Deliver a professional and courteous service at all times.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service or related role.
• Excellent communication and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Strong organisational and multitasking abilities.
• Proficiency in using customer service software and tools.
• A friendly and professional demeanour when dealing with customers.

Job Offer

• Competitive pay rate.
• Opportunity to work within a not-for-profit organisation.
• A temporary role offering flexibility and valuable experience.
• Supportive and inclusive team environment in Bolton.

If you are passionate about customer service and want to contribute to a meaningful cause, apply now to join this rewarding role in Bolton.

Customer Service Advisor - Be Part of a Bold Industry Transformation
Are you ready to help reshape the future of the building services industry?My client is pioneering a next-generation marketplace -driven by innovation, sustainability, and customer-first thinking. Backed by decades of industry expertise, they are building a platform that empowers businesses to operate smarter, faster, and greener.
What You'll Do:

• Deliver exceptional service by handling customer orders and enquiries with precision and care.
• Respond across multiple channels-calls, emails, live chat-ensuring every interaction exceeds expectations.
• Maintain accurate records and bookings, following procedures and safety standards.
• Collaborate with colleagues and seek guidance to grow your skills and performance.
• Represent our values with professionalism and courtesy in every customer interaction.

What We're Looking For:

• A customer-focused problem solver with a passion for service.
• Experience in live chat or inbound call handling.
• Strong organisational skills and the ability to prioritise effectively.
• Clear, confident communication and a results-driven mindset.
• A team player who thrives in a collaborative environment.
• Commitment to high standards and achieving targets.

My client believes in breaking down barriers and welcoming diverse perspectives. Here, your voice matters, your ideas count, and your contribution helps shape the future.If you're ready to be part of something bold, apply today and start your journey with them.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)