1187 Seasonal Retail jobs in Mottisfont

Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months

Overview:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

What You'll Be Doing

• Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
• Gathering relevant information to resolve queries efficiently and accurately.
• Logging all customer interactions clearly and thoroughly in internal systems.
• Processing service requests and claims in line with internal guidelines.
• Explaining product or service details in a clear and easy-to-understand manner.
• Escalating complex issues to the appropriate team when necessary.
• Maintaining a high level of attention to detail to ensure compliance and accuracy.
• Working collaboratively with colleagues to meet team targets and service levels.
• Taking ownership of your own learning and development during the assignment.

What We're Looking For:

• Previous experience in a customer service, contact centre, or administrative role.
• Confident communicator with a friendly and professional telephone manner.
• Strong written communication skills and attention to detail.
• Comfortable using computer systems and Microsoft Office applications.
• Ability to manage your time effectively and work well under pressure.
• A team player who is also capable of working independently.

Why Apply?

• Gain valuable experience in a supportive and structured environment.
• Develop transferable skills in customer service, communication, and administration.
• Opportunity to work with a well-established organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Salary Progression: Starting at £262 rising to 0K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Salary Progression: Starting at £26, 0 rising to 0,000
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Benefits:

• 33 days of holiday (including public holidays)
• Workplace pension scheme
• Annual leave purchase scheme
• Referral bonus
• Year of Service (YOS) recognition initiative
• Office-based with a collaborative, supportive team culture
• Opportunity to make a tangible impact in shaping sustainability and compliance functions

Role Overview:

We're seeking an experienced Customer Service Manager to lead a motivated team and ensure exceptional customer experiences. This role is hands-on, fast-paced, and critical to delivering operational excellence. You'll manage people, processes, and performance, driving improvements and ensuring the customer journey is seamless from start to finish.

Key Responsibilities:

• Lead and manage the customer service team, handling all aspects of team performance and development.
• Monitor and improve customer satisfaction metrics and KPIs .
• Handle escalated complaints promptly, ensuring a positive outcome.
• Drive process improvements to enhance efficiency and service quality.
• Oversee workforce planning , including rota management, annual leave, and performance reviews.
• Work closely with other departments to ensure smooth operations and consistent communication.
• Prepare and present regular reports on team performance and service levels.
• Implement and maintain effective communication strategies across all customer touchpoints.
• Support the development of training programs to upskill the team and maintain high standards.
• Ensure compliance with internal policies and procedures.
• Contribute to shaping the department's strategy and future direction .

What We're Looking For:

• Minimum 3 years' experience in a management role within customer service.
• Strong leadership and people management skills.
• Highly organised, adaptable, and solution oriented.
• Excellent communication skills (written and verbal).
• Confident using Microsoft Excel and other business systems.

Customer Service Representative

Location:     Hybrid - Verwood, Dorset

Hours:      Monday – Thursday 8:30am – 5pm, Friday 8:30am - 4pm

Salary:     Up to £27,380pa

Customer Service Representative

Are you a customer service expert with a knack for problem-solving? We're searching for a dedicated individual to join a dynamic team and be the face of our client's customer support.

This is a fantastic opportunity to join a leading European supplier of industrial, commercial, and office equipment. You'll be instrumental in ensuring complete customer satisfaction and playing a key role in building and maintaining strong client relationships through excellent customer service.

The Role and Your Responsibilities

Reporting to the Sales Operations Manager, your mission will be to deliver outstanding customer service to both internal and external customers. Your day-to-day will involve:

• Problem Resolution: Proactively resolving a range of issues, from delivery queries and damages to returns and incorrect orders, while maintaining a positive and empathetic attitude.
li>Customer Communication: Being the main point of contact for customers via telephone, email, and webchat.
• Case Management: Efficiently managing cases and actioning outstanding queries in a timely manner, always ensuring the customer is kept informed.
• Liaison: Working directly with suppliers and carriers to swiftly resolve problems and minimise any impact on the customer.
• Team Support: Assisting the Sales Support team with order processing when required.

What We're Looking For

• Experience: You should have previous customer service experience, ideally in a fast-paced, high-volume call centre environment.
• Communication: An excellent telephone manner and strong written communication skills are essential.
• Skills: You must be highly computer literate with a solid working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• Personal Attributes: We need a proactive multi-tasker who can work at pace under pressure. You should be a good team player with a high level of attention to detail and a flexible, professional approach.
• Bonus: Knowledge of systems such as AX2012 would be an advantage.

What's On Offer

• Leave: 26 days of holiday plus bank holidays, with additional days earned for long service.
• Flexibility: A hybrid working model is available, with the option to work from home on Mondays and Fridays. The role is based in the Dorset area.
• Progression: Genuine opportunities to progress within the company.
• Perks: Salary sacrifice schemes for cycles and electric vehicles, free on-site parking, a mid-month "pick me up," a Health Shield Healthcare cash plan upon joining, and a free will-writing service.

This is a fantastic permanent, full-time role for someone who is passionate about delivering exceptional customer service. If you're ready to take ownership of customer problems and make a real impact, we'd love to hear from you.

• Handling inbound calls and emails from customers and third parties
• Logging detailed and accurate information into internal systems
• Managing and prioritising multiple email inboxes
• Scheduling work and services to be completed on vehicles
• Updating spreadsheets, managing an electronic booking system, and processing data
• Providing administrative support to ensure a smooth and efficient service for customers

• Previous experience in customer service and administration
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Competency using Microsoft Word, Excel, and internal systems

• Assisting customers over the phone and by email with a wide range of enquiries
• Managing client accounts and building lasting relationships
• Following enquiries through from initial contact to resolution
• Handling complaints in a professional and empathetic manner
• Working with internal departments and third parties to support customer needs
• Completing a range of administrative tasks and call handling duties

• Previous telephone-based customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Great attention to detail and solid admin skills
• Proficiency in Microsoft Office, especially Outlook and Excel

• Hybrid working – 2 days remote after probation
• 6% pension contribution
• Employee car scheme – Drive a fully insured brand-new car for just £200 onth (you can add family members also)
• Gym memberships & well-being hours
• 25-30 days holiday (based on service)
• Enhanced maternity, paternity & premature baby leave
• Learning & development opportunities
• Plus, many more amazing benefits

• Assisting customers over the phone and by email with a wide range of enquiries
• Managing client accounts and building lasting relationships
• Following enquiries through from initial contact to resolution
• Handling complaints in a professional and empathetic manner
• Working with internal departments and third parties to support customer needs
• Completing a range of administrative tasks and call handling duties

• Previous telephone-based customer service or call centre experience
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Great attention to detail and solid admin skills
• Proficiency in Microsoft Office, especially Outlook and Excel

• Communicating with customers over the phone,  via online methods, such as text, emails and web chat
• Responding to all communication matters promptly
• Communicating with other third parties when required and internal teams
• Processing admin tasks, keeping all systems updated with relevant information
• Other adhoc duties will be required from time to time

• Any experience from backgrounds such as retail and hospitality is considered 
• Office-based Loans / Financial services / admin/customer service experience is desirable!
• Any experience within a financial services setting is hugely desirable
• Being PC literate with a good understanding of the Microsoft package
• Be highly motivated with a can-do attitude.