818 Seasonal Retail jobs in St Brides Major Saint y brid

Customer Service Administrator

26,500 + company pension & excellent opportunities for career growth

Treorchy

Are you an experienced Customer Service professional on the lookout for an exciting new role in a newly created team? Does the thought of working in a friendly and supportive environment appeal to you? Do you want to be part of a rapidly growing, well established company that can offer genuine career growth?

If so, please read on?

We are currently recruiting for a Customer Service Administrator to join an industry leading company that has just opened up a new Head Office in Treorchy. This is a great opportunity to join a team in it's infancy and it's a role where there is potential for you to develop quickly.

As a Customer Service Administrator you will be:

• Responding to customer queries via phone, email, and live chat
• Managing customer tickets from first contact to resolution
• Processing returns, refunds, and warranty claims
• Liaising with internal teams to provide accurate product information and updates
• Maintaining detailed customer records and ensuring data is up to date
• Escalating complex issues to the appropriate team quickly and efficiently
• Supporting continuous improvements in their customer service approach

This is an exciting opportunity where you will get the chance to help form and develop the new Customer Service function for a leading national company. As well as a competitive salary, you will benefit from excellent ongoing training and support, hybrid working after probation, a casual dress code, company pension and discount on company products.

For immediate consideration, please forward your CV to Vibe today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Agent

Yolk Recruitment are working with a leading organisation in the heart of Cardiff to find friendly and reliable individuals to join their busy Customer Care Team who offer specialist insurance.

As a Customer Service Agent, you'll be the first point of contact for customers, handling inbound calls and supporting them with a range of enquiries. Whether it's answering questions, resolving issues or simply providing reassurance, you'll play a key role in making sure every customer has a smooth and positive experience.

If you're someone who genuinely enjoys helping others and takes pride in delivering great service, we'd love to hear from you.

What are the skills/experience needed?

As a bright customer service agent, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers. You will also have:

* Excellent communication and listening skills, with people at all levels.
* A keen eye for detail and the ability to work under pressure.
* The drive to learn and progress within a role and team.
* Excellent IT skills, including Microsoft Office.
* A friendly and supportive attitude toward both other team members and customers.

What are the benefits?

* Salary between 25,000 - 28,000 depending upon experience.

*Opportunity for Hybrid working after six month probation.33 days holidays inlcu bank hols

* Excellent training and development opportunities within the business, supported by encouraging team members and managers.

* Health Cash Plan, 24/7 EAP, Perkbox Benefits, and regular social activities and plans.

How to Apply
Are you up to the challenge? If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Charlotte Singleton

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Customer Service Advisor – Student Accommodation (Temporary Role)
Location: Cardiff
Dates: 1st September – 7th September (7 days)
Hours: 9:00am – 6:00pm (8 hours/day)
Pay Rate: £12.30 per hour

We are looking for friendly and proactive Customer Service Advisors to support a busy student accommodation site during the September check-in period.

Key responsibilities include:

• p>Welcoming students and assisting with the check-in process

• Answering queries and providing information about the site and local area

• Managing key handovers and logging any maintenance issues

• Ensuring a smooth, positive move-in experience for all residents

What we're looking for:

• Excellent communication and interpersonal skills

• A calm, helpful attitude in a fast-paced environment

• Previous customer service experience is preferred

• Must be available for all 7 days of the assignment

This is a great short-term opportunity to gain experience in a vibrant, people-focused environment.

Customer Service Agent
Cardiff City Centre
24,000- 28,000

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our clients dynamic team. In this role, you will be the first point of contact for their customers providing exceptional service and support in the insurance sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience and fostering long-term relationships.

Responsibilities

• Respond promptly to customer inquiries via phone ensuring interactions are handled professionally.
• Analyse customer issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions, ensuring all information is up-to-date and accessible.
• Collaborate with team members to improve service delivery processes and enhance customer satisfaction.
• Stay informed about product offerings and industry trends to provide knowledgeable assistance to customers.
• Participate in training sessions to develop skills and knowledge relevant to the financial services industry.

Requirements

• Proven experience in a customer service role, preferably within the insurance or financial services sector.
• Strong communication skills with the ability to convey information clearly and concisely.
• Ability to work well under pressure while maintaining a positive attitude.
• A proactive approach to learning and personal development within the role.

If you feel this role is the RIGHT next move for you, please apply now and we will be in touch.

Role Overview

You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
• Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
• Handle complaints empathetically and effectively, striving for complete customer satisfaction.
• Use live chat and other digital platforms to support and guide customers in real time.
• Communicate clearly and professionally in both written and verbal interactions.
• Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience.

Person Specification

• Excellent communicator - clear, confident, and articulate in both written and verbal communication.
• Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
• Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
• Professional telephone manner - confident, courteous, and empathetic on calls.
• Detail-oriented - high level of accuracy and commitment to getting things right the first time.
• Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Customer Service Manager

Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!

We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.

This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.

As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.

Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.

Your responsibilities as a Customer Service Manager:

• Coach and develop a team of 10 - 15
• Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
• To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
• To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
• Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
• Have a full understanding of the health & safety obligations
• To aid with your customer needs and identify new areas in how you can improve the customer's experience
• To promote the company's vision and values
• Provide excellent customer service and treat them fairly
• Provide a positive attitude to wars company changes

Your skills / experience as a Customer Service Manager:

• Previous experience in managing a team
• Experience in a FCA regulated environment
• Proven track record of motivating individuals / team
• Understanding of insurance (Not essential but preferred)
• Ability to read and understand data analysing team performance
• Excellent problem-solving skills
• Experience in performance management
• Hands on approach
• Excellent verbal and written skills

Benefits:

• Basic salary up to 40k (Depending on experience)
• Sick pay
• Private dental insurance
• Employee discount
• Discounts on travel
• Gym membership
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Life insurance
• Private dental insurance

Customer Service Specialists
Location: Regional UK (Multiple Sites) | Full-time
Salary: £(phone number removed) + benefits + overtime + career development

Step into a role where you bring experience and gain influence.

As a Customer Service Specialist , you'll go beyond the day-to-day to help guide, shape, and elevate customer outcomes. This role suits individuals who have already proven themselves in call centre or customer service environments and are ready for more autonomy and responsibility.

What You'll Do

• Resolve customer queries that require more time, judgement or investigation
li>Work with vulnerable or high-priority customers and deliver a calm, informed response
• Liaise with internal stakeholders to coordinate accurate, cross-functional responses
• Support onboarding of new team members through support, shadowing, and feedback
• Review case histories or trends and share insights to improve team service levels
• Use your knowledge of systems and processes to enhance both speed and accuracy across the team
• Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)

What You’ll Bring

< i>A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
• Ability to remain clear-headed and structured when faced with technical or emotional queries
• Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
• A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
• Personal accountability for quality, timing and customer follow-through

What You’ll Gain

< i>Entry into a structured capability-based progression model
• Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
• A comprehensive six week onboarding programme with dedicated support
• Access to broader development through specialist or senior-level training
• Exposure to team quality processes, root cause analysis and performance forums
• Recognition for stepping up and supporting operational excellence

To explore your future please email your CV

Customer Service Advisors
Location: Port Talbot
Salary: £24-25,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

• Be the first point of contact for a variety of customer queries via phone and email
li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
• Accurately manage and update customer information across systems
• Provide thoughtful, solution-focused support, including for customers in vulnerable situations
• Resolve customer issues independently wherever possible, escalating only when necessary
• Stay current on service updates, internal communications, and best practices
• Support overall team goals through personal KPIs and shared responsibilities
• Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

< i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
• Strong communication skills and a calm, professional approach
• Great attention to detail and ability to manage data accurately
• Confidence navigating new systems and multitasking in real-time environments
• A willingness to learn and adapt in a collaborative, team-oriented workplace
• Drive to contribute meaningfully to a high-performing team

What You’ll Gain

< i>Paid overtime and flexible shift options during peak seasons
• Performance-based hybrid working following successful probation
• A comprehensive six week onboarding programme with dedicated support
• Ongoing coaching, learning resources and development opportunities
• A workplace that values your contribution and supports long-term growth

To explore your future please email your CV