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Customer Service Advisor Flexible Role | Full Training |

Are you looking for a friendly, flexible role with great earnings? Whether you come from retail, customer service, care work, cleaning, hospitality, sales, warehouse or driving, this role could be perfect for you!

As a Sales &Customer Service Advisor, youll connect with customers in person and help them discover our trusted homecare solutions.

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Our public sector client based in the heart of Lincoln, has an exciting opportunity for a Corporate Customer Service Advisor to join their team as soon as possible!

The role is looking to start as soon as possible and will be a temporary post lasting until the end of October initially however; this does have the potential to turn permanent depending on performance.

This is a full-time role working 9:00am-5:00pm Monday to Friday, with a pay rate of 12.21 per hour.

You will be required to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, as well as Library Services using the appropriate telephony and case management system within a PCI compliant environment.

Contacts in some areas can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Duties of the role will include:-

Provide an exceptional customer service experience to all customers
Achieve your individual and team objectives and KPI targets
Correctly gather information, showing empathy and understanding to customer concerns
Recording data accurately on the appropriate IT systems
Process contact enquiries and/or signpost customers
Building relationships with colleagues, clients, professionals and 3rd party organisations as appropriate
Comply to the PCI data security standards and protocols
Administrative duties as required

To be considered for the role, you should have the following:-

NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Location: Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £25,000, rising to £26,000

Opportunity for hybrid working

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Do you have excellent customer service skills and an ability to prioritise your workload?

Are you looking to join a team who can offer excellent career progression opportunities?

If so, we may have the perfect role for you.

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

- Organise and prioritise tasks based on priority and resource availability

- Ensuring efficient allocation of resources and meeting customer expectations.

- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time

- Make informed decisions and adapt schedules in response to changing circumstances.

- Collaborate with team members to optimise resource allocation

- Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a planner?

- Good administration skills, with the ability to handle multiple tasks and work under pressure.

- Ability to work independently and as part of a team, demonstrating initiative and accountability.

- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.

- Ability to prioritise tasks and manage time efficiently.

- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.

• Followed by a full mentoring programme with experienced planners.

• Ongoing support from Team Leaders and colleagues.

What hours will I work?

- You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving various shifts.

- Weekend work will be required.

As a valued employee, you'll be entitled to:  

• Personal private healthcare  

• Life cover (up to 8 x salary)

• Personal accident cover (up to 5 x salary)

• 25 days annual leave - rising with length of service and the ability to buy more  

• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.  

• Bonus scheme  

• Flexible benefits to support your wellbeing and lifestyle.  

Inclusion Community  

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. 

Start date: 22nd September 2025

Closing date: 10th August 2025

If you require this advert in a more accessible format, or you have any questions, please don't hesitate to get in touch with our team at   

#loveeverydrop

Job Description:

One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team . This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.

Key Responsibilities:

• Handle inbound and outbound calls related to credit control and payment collection.

• Respond promptly to customer queries regarding outstanding balances or account issues.

• Assist in the administration of direct debit setups, payment arrangements, and debt resolution.

• Liaise with internal finance teams and external partners where necessary.

• Accurately log and process data in accordance with council policies and GDPR.

Requirements:

• Previous experience in customer service , preferably within income collection or credit control .

• Familiarity with local government or public sector working environments is desirable.

• Confident communicator with strong problem-solving and negotiation skills.

• Proficient with MS Office and CRM systems.

• Ability to work effectively both independently and as part of a wider team.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a desire to make a difference? If so, our client is looking for a dedicated Customer Service Representative to join their vibrant team! This full-time role offers a chance to work in a dynamic environment where your contributions will be valued and recognised.

What You'll Do:

As a Customer Service Representative, you will:

• Provide an exceptional customer service experience across all contact channels.
• Achieve individual and team objectives while meeting KPI targets.
• utilise effective call control and fact-finding techniques to gather essential information.
• Demonstrate empathy and understanding, ensuring all customers feel heard and valued.
• Process inquiries and signpost customers using our service-specific IT systems.
• Maintain compliance with PCI data security standards and protocols.
• Build strong relationships with colleagues, clients, and third-party organisations.
• Contribute to the knowledge base by sharing insights and identifying areas for improvement.
• Adapt positively to change and embrace a flexible approach to your work.

What We're Looking For:

To be successful in this role, you should have:

• English and Maths GCSE or equivalent, or proven literacy and numeracy skills.
• Experience in a social care function or a solid understanding of it.
• Proven experience in face-to-face or telephone customer service, with the ability to handle difficult cases or complaints.
• Expert knowledge of telephony platforms, including Contact Recorder systems.
• Competence in Microsoft Office applications (Word, Excel, Outlook).
• Strong ability to record information accurately using electronic resources.

Why Join Us?

• Supportive Environment: Work with a team that values knowledge sharing and continuous improvement.
• Impactful Work: Engage with customers on emotive and challenging issues, making a real difference in their lives.
• Professional Growth: Opportunities for training and development to keep your skills sharp.

Working Pattern:

• Full-time: 7.4 hours per day, 5 days per week.

If you are ready to take on a rewarding challenge and make a meaningful impact through your work, we'd love to hear from you! Join our client's team and be part of something special. Apply today and embark on a fulfilling career in customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Description:

One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team . This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.

Key Responsibilities:

• Handle inbound and outbound calls related to credit control and payment collection.

• Respond promptly to customer queries regarding outstanding balances or account issues.

• Assist in the administration of direct debit setups, payment arrangements, and debt resolution.

• Liaise with internal finance teams and external partners where necessary.

• Accurately log and process data in accordance with council policies and GDPR.

Requirements:

• Previous experience in customer service , preferably within income collection or credit control .

• Familiarity with local government or public sector working environments is desirable.

• Confident communicator with strong problem-solving and negotiation skills.

• Proficient with MS Office and CRM systems.

• Ability to work effectively both independently and as part of a wider team.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.

Our public sector client based in the heart of Lincoln, has an exciting opportunity for an Out of Hours Customer Service Advisor to join their team as soon as possible!

The role will be temporary for a 3 month period initially however; this does have the potential to turn permanent depending on performance.

This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 4 days per week, with a 5 hour shift each day, between the following times:

Monday to Friday 17:30-23:30
Saturday & Sunday 08:00-23:30

The pay rate for the role is 12.69 per hour.

The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.

We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work.

Contacts in this area can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity.

Undertake initial information gathering for assessment of the customer's needs
Identify appropriate information, advice, next steps and a suitable resolution
Ensuring all information received and decisions made are accurately recorded
Provide an exceptional customer service experience to all customers
Showing empathy and understanding to the customers concerns
Ensure all customers are dealt with courteously, fairly and without prejudice
Liaise with other professionals to identify next steps for the customer
Prioritising urgent contacts

To be considered for the role, you should have the following:-

NVQ Level 2 Customer Service qualification or above
Experience of working within a social care function or demonstrates an understanding of an aptitude for this type of work
Able to demonstrate face to face or telephone customer service experience
Competent in Microsoft Office applications including Word, Excel and Outlook

Please apply online in the first instance, send your CV to (url removed) or call Barker Ross Lincoln on (phone number removed) today!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Join Our Team as a Part Time Customer Service Representative in Social Care!

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced environment where empathy and communication are key? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Customer Service Representative to join their dynamic team in the Social Care sector.

What You'll Do:
As a Customer Service Representative, your primary responsibility will be to provide an exceptional customer experience across all contact channels. Your role will include:

• Delivering Outstanding Service: Ensure every customer feels valued and understood by addressing their concerns with empathy and professionalism.
• Achieving Goals: Work collaboratively to meet individual and team objectives and KPI targets.
• Effective Communication: utilise call control techniques, questioning, and fact-finding to gather essential information.
• Legislation Compliance: Apply your knowledge of social care legislation and policies (e.g., the Care Act) to ensure all contacts are handled appropriately.
• Engaging with Customers: Process inquiries and signpost customers using service-specific IT systems and CRM tools.
• Building Relationships: Foster connections with colleagues, clients, and professionals, promoting a culture of continuous improvement.

What We're Looking For:
To thrive in this role, you should possess the following skills and qualifications:

• Essential Qualifications: GCSEs in English and Maths or equivalent, along with a relevant Level 2 Customer Service qualification (e.g., NVQ).
• Experience: Substantial experience in face-to-face or telephone customer service, particularly in the social care field.
• Technical Proficiency: Expert knowledge of telephony systems and proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to Detail: Ability to record information accurately and timely using electronic resources.
• Resilience: Comfort in dealing with complex and emotive issues with a positive attitude.

Why Join Us?

• Impactful Work: Contribute to a service that supports individuals in need within the community.
• Supportive Environment: Join a team that values your input and promotes professional growth.
• Flexibility: Adapt to change and take on various aspects of the role with enthusiasm.

If you're ready to embark on a rewarding career where your skills can shine, apply today! We can't wait to see how you will make a difference in the lives of our customers.

Join us in shaping the future of social care!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)