What Jobs are available for Seasonal Roles in Prestatyn?

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Role: Customer Service Representative

Location: L3 9QJ

Contract Type: Temporary ongoing

Pay Rate: £15.97 per hour

Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)

Hybrid Working: 2 days per week (after training and competency achieved)

Training: 6 weeks (100% attendance required)

About the Role

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities

* Resolve order entry issues to maximize revenue.

* Monitor workflow ahead of customer-agreed dates across all system queues.

* Identify complex projects early and validate with customers to ensure timely, professional management.

* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.

* Manage project tasks proactively across all products, escalating as needed.

* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.

* Own and resolve escalations from customers or BT departments efficiently.

* Keep customers informed of order progress against milestones.

* Build strong relationships with internal and external stakeholders.

* Own and resolve failed or overdue orders beyond supplier forecasts.

* Escalate failed tasks through agreed paths to expedite resolution.

* Follow all operational procedures consistently.

* Deliver Lead to Sales objectives to drive revenue growth.

* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.

* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.

* Support team members and contribute to overall group performance.

Skills Required

* Strong communication and customer service skills

* Problem-solving and decision-making ability

* Good computer skills (Word, Excel, internal systems)

* Attention to detail and data accuracy

* Knowledge of broadband, cloud, and voice products

* Ability to work independently and as part of a team

Benefits

* Competitive pay and incentives

* Hybrid working options

* Full paid training

* Access to Blue Arrow training portal

* Pension scheme

* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.