698 Senior Account Management jobs in London
Senior Director Account Management
London, London
Graebel Companies, Inc.
Posted 8 days ago
Job Viewed
Job Description
Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional . and then we raise it with fresh ideas, leading tools and innovative approaches, and it's all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We're looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you're ready for a new career opportunity, we'd like to hear from you! Here's to the world ahead.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
We are looking for a Senior Director, Account Management to drive client satisfaction for a portfolio of assigned clients. The successful candidate will demonstrate knowledge, skills and ability in managing multiple business lines and have proven capability to develop strategic account plans and drive revenue ensuring a profitable client portfolio.
Principal/Essential Duties and Responsibilities
1. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Coordinates business reviews with clients, work with client to provide value added solutions to their identified goals.
2. Drive financial health of assigned clients. Identify and help drive incremental revenue/growth opportunities, including but not limited to regional expansion of services delivered, new product upsells, manage receivables, and client related travel cost.
3. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with operations and other client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication.
4. Documents and maintains timely and accurate client requirements and profile information. Assists with implementation of technology changes and new services for an existing client.
5. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.
6. Partners with the Global Sales team when required.
Required Skills
Required Skills
The successful candidate will have the ability to:-
· Manage a high volume and complex Client portfolio.
· Work in a Champion/Challenger model, always positioning Graebel ahead of the competition
· Create complex reports, detailed business communications, policies, process and procedures.
· Give effective presentations to management and large groups
· Calculate figures and amounts such as discounts interest, commissions, proportions and percentages.
· Work proficiently in a variety of computer based programs including but not limited to Google Workspace Suite, Microsoft Outlook, PowerPoint, Excel and Word. Ability to work within web-based applications.
Required Experience
Required Education/Experience
· Bachelor's degree in business, International Business, Management or other relevant field required. 5 years of relevant work experience acceptable in lieu of formal education.
· Minimum 7 years of professional relocation industry experience with at least 5 years of previous account management experience.
This advertiser has chosen not to accept applicants from your region.
0
Head of Account Management
Mention Me
Posted 546 days ago
Job Viewed
Job Description
Who we are
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The RoleWe’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:- Manage a brilliant, driven and fun team of Account Managers
- Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
- Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
- Successfully managed a team of Account Managers to an NRR target
- Experience with Enterprise clients
- Taken full responsibility/ownership over the book from a commercial perspective
- Worked in a matrixed environment, balancing sales & customer success needs
- A track record of taking a new product offering to market and managing that change through a team
- CRM/CDP SAAS platform background would be ideal
- Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
Here are some of our favourite perks and benefits, but we have so many more!
This advertiser has chosen not to accept applicants from your region.
1
Manager, Account Management & Client Success
London, London
£35000 - £38000 annum
Houst
Posted 22 days ago
Job Viewed
Job Description
We're Houst
This advertiser has chosen not to accept applicants from your region.
2
Head of Account Management, EMEA
INSTANDA
Posted 517 days ago
Job Viewed
Job Description
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
People Leadership:
- With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
- You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
- You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
- Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
- As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
- You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
- You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
- You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
- You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
- You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
- You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
- Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
- You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Stakeholder engagement:
- You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
- You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Essential Requirements:
Candidates must successfully evidence proven, demonstrable experience in the following areas:
- Insurance industry - developed either within an insurance company, or an insurance software provider;
- Account Management/ Customer Success Management experience
- Leading and managing teams
- Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
- Excellent leadership, interpersonal and communications skills
- Strategic thinking and the ability to align client needs with company objectives
- Analytical mindset with the capability to interpret data and make informed decisions
- Demonstrated track record of managing and nurturing strategic client relationships
- Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
Desirable:
- Bachelor’s degree in Business, Marketing, Technology or related field
- Solid understanding of InsurTech landscape desirable
Benefits
- We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
- Inclusion in the company share plan
- Participation in a performance linked bonus scheme
- Annual Learning & Development allowance of £1,250
- Free access to LinkedIn Learning & Microsoft ESI Learning platforms
- Monthly wellness allowance of £100 for you to put towards health and wellness activities
- Group Income Protection
- Life Cover
- We are a member of the Employee Assistance Program, that supports our staff 24/7
- Participation in the company pension scheme
- Cycle to Work Scheme
This advertiser has chosen not to accept applicants from your region.
3
Senior Specialist, Technical Account Management - French Speaking
Greater London, London
Mastercard
Posted 11 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Technical Account Management - French Speaking
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.
Overview
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.
Role
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
All About You
-Native French speaking
-BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
4
Director, Account Management, Mastercard Processing - UKI Division
Greater London, London
Mastercard
Posted 27 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management, Mastercard Processing - UKI Division
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Processing (MP) team, Market Development Europe is looking for a Director, Account Management, UKI Division, MP to focus on clients in UK and Ireland. This role is mainly customer-facing but with strong interactions with scheme Account Management and Business Development teams.
Mastercard Processing (MP) is a fully Mastercard owned processing asset, a brand agnostic payment processing company. Over the past few years, MP has developed its business and expanded into several EU countries, expanded to Israel and MEA. We offer comprehensive payment solutions to banks, financial institutions, and non-traditional issuers (i.e. FinTech, retailers). We drive innovation in card processing covering both physical and digital space.
MP has invested in the best-in-class solutions to support end-to-end product lifecycle including a wide range of value-added services, as well as customer support via different servicing channels. MP's mission is to deliver innovative and reliable payment processing solutions. Our company
leverages industry best practices combined with payment expertise to drive client revenue and
profitability.
Role
- Lead execution of processing product sales strategies within assigned customers and within the UKI Division
- Deliver proposals to customers on how products can improve value proposition
- Close new business in tandem with Account Management and Business Development in a highly competitive consultative selling environment and generates incremental revenue from new and existing clients
- Build a strong sales pipeline and monitors opportunities within the UKI Division
- Look for technical support by identifying and resolving customer challenges and escalating to senior colleagues, as required
- Analyze and interprets customer data to ensure operations at optimal levels
- Participate in customer planning and product prioritization process
- Coordinate transitions between sales and implementation teams
- Bring the voice of the market back to the implementation team to ensure customer relationship needs
- Provide subject matter expertise on processing product and identifies product innovation opportunities.
- Develop and drive strategy, ideation, conceptualization, and business plan development
- Support the development of strategic business and product plans for new issuing processing opportunities, including rigorous business case analysis
- Collaborate with market/divisional account teams supporting them as issuing processing specialist in the customer planning process to ensure that Mastercard is both responding to and bringing added value propositions to customer plans
All About You
The candidate we are looking for should:
- Be motivated self-starter, with ability to work independently, able to identify and direct activities to achieve objectives
- Have solid experience in sales/commercial activity, including interacting with customers and closing individual deals
- Be knowledge in sales/operations/technology within the payments and financial services industries
- Be skillful understanding competitive offerings and industry trends
- Be able to oversee multiple projects and initiatives concurrently
- Be experienced in planning business and managing budget
- Be skillful in communicating in both perfect English (speaking and written)
- Have strong presentation and influencing skills
- Have project management skills
- Have demonstrated expertise and success in achieving sales goals
- Have processing background will be additional advantage
Limited travel expected
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management, Mastercard Processing - UKI Division
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mastercard Processing (MP) team, Market Development Europe is looking for a Director, Account Management, UKI Division, MP to focus on clients in UK and Ireland. This role is mainly customer-facing but with strong interactions with scheme Account Management and Business Development teams.
Mastercard Processing (MP) is a fully Mastercard owned processing asset, a brand agnostic payment processing company. Over the past few years, MP has developed its business and expanded into several EU countries, expanded to Israel and MEA. We offer comprehensive payment solutions to banks, financial institutions, and non-traditional issuers (i.e. FinTech, retailers). We drive innovation in card processing covering both physical and digital space.
MP has invested in the best-in-class solutions to support end-to-end product lifecycle including a wide range of value-added services, as well as customer support via different servicing channels. MP's mission is to deliver innovative and reliable payment processing solutions. Our company
leverages industry best practices combined with payment expertise to drive client revenue and
profitability.
Role
- Lead execution of processing product sales strategies within assigned customers and within the UKI Division
- Deliver proposals to customers on how products can improve value proposition
- Close new business in tandem with Account Management and Business Development in a highly competitive consultative selling environment and generates incremental revenue from new and existing clients
- Build a strong sales pipeline and monitors opportunities within the UKI Division
- Look for technical support by identifying and resolving customer challenges and escalating to senior colleagues, as required
- Analyze and interprets customer data to ensure operations at optimal levels
- Participate in customer planning and product prioritization process
- Coordinate transitions between sales and implementation teams
- Bring the voice of the market back to the implementation team to ensure customer relationship needs
- Provide subject matter expertise on processing product and identifies product innovation opportunities.
- Develop and drive strategy, ideation, conceptualization, and business plan development
- Support the development of strategic business and product plans for new issuing processing opportunities, including rigorous business case analysis
- Collaborate with market/divisional account teams supporting them as issuing processing specialist in the customer planning process to ensure that Mastercard is both responding to and bringing added value propositions to customer plans
All About You
The candidate we are looking for should:
- Be motivated self-starter, with ability to work independently, able to identify and direct activities to achieve objectives
- Have solid experience in sales/commercial activity, including interacting with customers and closing individual deals
- Be knowledge in sales/operations/technology within the payments and financial services industries
- Be skillful understanding competitive offerings and industry trends
- Be able to oversee multiple projects and initiatives concurrently
- Be experienced in planning business and managing budget
- Be skillful in communicating in both perfect English (speaking and written)
- Have strong presentation and influencing skills
- Have project management skills
- Have demonstrated expertise and success in achieving sales goals
- Have processing background will be additional advantage
Limited travel expected
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
5
Event Management - Account Director
London, London
brandformula
Posted today
Job Viewed
Job Description
Job Title: Experiential – Account Director
Location: Hybrid (UK-based with travel across UK & Europe)
Reporting To: Head of Client Services and the Chief Experiential Officer
Contract Type: 13 month FTC – Mat Leave Cover
About brandformula
brandformula is a strategic marketing agency that brings brands to life through impactful, insight-led experiences across events, exhibitions, and activations. We work with ambitious brands in the financial services sector, delivering bold creative thinking and flawless execution.
We are now looking for a confident, commercially driven Account Director – Experiential to lead our growing team, shape strategic direction, and deliver standout experiences across the UK and Europe.
The Role
As the Experiential – Account Director, you’ll oversee the day-to-day management of the Experiential team while driving growth, ensuring operational excellence, and acting as a senior client lead. Reporting into the Head of Client Services and the Chief Experiential Officer, you will work strategically across the agency, helping to integrate experiential thinking into broader client solutions and collaborating with other departments on upsell and cross-sell opportunities.
This is a role for a strong leader who is not only strategically minded but also comfortable making confident decisions, leading from the front, and mentoring others.
Key Responsibilities
- Lead and manage the Experiential team (3 direct reports), providing daily support, development, and performance oversight
- Be the key client contact for dedicated accounts, while supporting wider relationship management across all experiential projects
- Drive sales and growth within the Experiential function, identifying new opportunities and leading cross-agency upsell initiatives
- Oversee and manage end-to-end project delivery, from client brief through to final execution
- Confidently pitch and present to senior stakeholders, articulating strategic thinking and creative direction
- Maintain regular reporting and performance metrics, providing insight to the Executive Director and wider leadership team
- Work closely with suppliers, ensuring timely delivery, cost management, and creative integrity
- Collaborate with exhibition designers and builders, demonstrating a solid understanding of materials, build methods, finishes, costs, and technical language
- Ensure full financial oversight of the team’s work, including budget creation, estimate development, invoicing and reconciliation
- Champion innovation within the team – identifying fresh formats, technologies, and experiential trends
- Support team development – act as a mentor, provide training and advice, and create an environment for growth and learning
- Travel as required across the UK and Europe to oversee live event delivery (including occasional weekend travel during peak periods)
What You’ll Bring
- A minimum of 8 years’ experience in experiential marketing, events, or exhibitions
- Strong background in managing both client relationships and internal teams
- Proven experience in cross-functional collaboration and growing business through upselling
- A confident, strategic mindset – not afraid to make big decisions or challenge the status quo
- Deep understanding of exhibition build processes, with fluency in materials, finishes, and build costs
- Skilled in supplier and budget management, with strong commercial acumen
- Proficient in Microsoft 365, particularly Excel and Canva
- Excellent presentation, communication, and stakeholder engagement skills
- Ability to work at pace, meet tight deadlines, and manage multiple workstreams effectively
- Passionate about delivering industry-leading experiences and supporting team development
Why Join brandformula?
- At brandformula, you’ll be part of a collaborative, ambitious, and supportive team that’s passionate about creating exceptional work. You’ll have the autonomy to shape ideas, drive growth, and lead exciting projects across Europe and beyond.
This advertiser has chosen not to accept applicants from your region.
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6
Sales Strategy & Operations Lead
London, London
Snap Inc.
Posted 8 days ago
Job Viewed
Job Description
Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
We're looking for a Sales Strategy & Operations Lead to join Team Snapchat! The mission of the Sales Operations Strategy group is to maximise ads business growth and performance by being the objective, trusted partner to Leadership - through strategic planning, cross-functional collaboration and operational excellence. You'll partner with Sales and cross-functional teams (i.e. Product Marketing, Finance, etc.) to set strategy, generate impactful insights, provide recommendations and manage commercial execution-oriented initiatives.
Working from our London, you'll directly support the regional teams in efforts to amplify revenue, improve sales productivity, set business rhythm and operations, and directly shape the future of the Snapchat experience for advertisers.
What you'll do:
+ Work closely with the General Manager of the UK market and more broadly with the EMEA Leadership team to identify, define, launch and operationalise strategic initiatives.
+ Identifying areas of market opportunity and gaps in order to prioritise customer segments accordingly
+ Deploying data-driven resourcing strategies, inclusive of aligning team structures and responsibilities to the Sales team's strategy and operating model
+ Pinpointing revenue blockers and working cross-functionally to resolve them
+ Surfacing cross-sell and upsell opportunities to the Sales team, evaluate impact
+ Develop collaborative relationships with key stakeholders across the company and represent the market and/or Sales Operations in cross-functional/leadership discussions
+ Establish and embed critical metrics to guide and evaluate sales team behaviours
+ Develop and package recommendations for communication to Sales Managers and leadership
+ Establish and support a unified go to market strategy across UK
+ Develop and maintain accurate revenue forecasts.
+ Collaborate with finance and sales leadership to align revenue projections.
+ Analyze variance between actual and forecasted revenue.
+ Revenue insights & trends: Transforming raw revenue data into actionable insights through accurate reports and analysis of trends.
Knowledge, Skills & Abilities
+ Best-in-class partnership with Sales and cross-functional teams, including an ability to navigate complex discussions, challenge stakeholders respectfully and manage disagreement effectively
+ Experience approaching problems using a structured, analytical mindset, providing practical business insights from data, with strong business acumen and judgment
+ Ability to launch and drive org-wide adoption of changes to strategy and operational processes
+ Proficiency in developing clear and compelling recommendations with follow through on execution once recommendations are adopted
+ Strong proficiency in excel/Google Sheets with demonstrated experience in building models to solve business problems end-to-end
+ Excellent verbal and written communication skills suited for audiences ranging from customers to sales teams to Snap's business executives
+ Ability to initiate and drive projects to completion with minimal guidance
+ Proven project management capability with expertise in planning, executing, and overseeing projects to ensure timely delivery, while effectively coordinating cross-functional teams and maintaining clear communication throughout the project lifecycle.
Minimum qualifications
+ Master's degree or equivalent preferred
+ 7+ years experience working in Sales Operations, Management Consulting or other similar functions
+ Fluency in English
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
We're looking for a Sales Strategy & Operations Lead to join Team Snapchat! The mission of the Sales Operations Strategy group is to maximise ads business growth and performance by being the objective, trusted partner to Leadership - through strategic planning, cross-functional collaboration and operational excellence. You'll partner with Sales and cross-functional teams (i.e. Product Marketing, Finance, etc.) to set strategy, generate impactful insights, provide recommendations and manage commercial execution-oriented initiatives.
Working from our London, you'll directly support the regional teams in efforts to amplify revenue, improve sales productivity, set business rhythm and operations, and directly shape the future of the Snapchat experience for advertisers.
What you'll do:
+ Work closely with the General Manager of the UK market and more broadly with the EMEA Leadership team to identify, define, launch and operationalise strategic initiatives.
+ Identifying areas of market opportunity and gaps in order to prioritise customer segments accordingly
+ Deploying data-driven resourcing strategies, inclusive of aligning team structures and responsibilities to the Sales team's strategy and operating model
+ Pinpointing revenue blockers and working cross-functionally to resolve them
+ Surfacing cross-sell and upsell opportunities to the Sales team, evaluate impact
+ Develop collaborative relationships with key stakeholders across the company and represent the market and/or Sales Operations in cross-functional/leadership discussions
+ Establish and embed critical metrics to guide and evaluate sales team behaviours
+ Develop and package recommendations for communication to Sales Managers and leadership
+ Establish and support a unified go to market strategy across UK
+ Develop and maintain accurate revenue forecasts.
+ Collaborate with finance and sales leadership to align revenue projections.
+ Analyze variance between actual and forecasted revenue.
+ Revenue insights & trends: Transforming raw revenue data into actionable insights through accurate reports and analysis of trends.
Knowledge, Skills & Abilities
+ Best-in-class partnership with Sales and cross-functional teams, including an ability to navigate complex discussions, challenge stakeholders respectfully and manage disagreement effectively
+ Experience approaching problems using a structured, analytical mindset, providing practical business insights from data, with strong business acumen and judgment
+ Ability to launch and drive org-wide adoption of changes to strategy and operational processes
+ Proficiency in developing clear and compelling recommendations with follow through on execution once recommendations are adopted
+ Strong proficiency in excel/Google Sheets with demonstrated experience in building models to solve business problems end-to-end
+ Excellent verbal and written communication skills suited for audiences ranging from customers to sales teams to Snap's business executives
+ Ability to initiate and drive projects to completion with minimal guidance
+ Proven project management capability with expertise in planning, executing, and overseeing projects to ensure timely delivery, while effectively coordinating cross-functional teams and maintaining clear communication throughout the project lifecycle.
Minimum qualifications
+ Master's degree or equivalent preferred
+ 7+ years experience working in Sales Operations, Management Consulting or other similar functions
+ Fluency in English
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
Applicant and Candidate Privacy Policy (
This advertiser has chosen not to accept applicants from your region.
7
Key Account Manager
Thornwood Common, Eastern
Alexander Fisher Recruitment
Posted 5 days ago
Job Viewed
Job Description
Key Account Manager - Facilities
Location: Essex, CM17
Salary: £40,000 basic + Commission (OTE £0,000+)
Contract: Full-time, Permanent Reporting to: Operations Director
Have you a background in drainage / plumbing or similar and are looking for a role where you use your client relationship skills to develop strong associations with our Clients business, offering a service that is second to none and building trust and correlation that increases income for the company? This is a fab role with no cold calling just looking after the Clients that are already customers making sure that you retain their business producing quotes on retained business and any other new business that may be required. You will be speaking with Facilities Managers / Builders and retail chains who already subscribe to the services from my Client.
This is an office based role with flexibility to be part hybrid when out visiting clients but the rest of the time is in the office based in West Essex. Basic Salary of 40k with unlimited earning potential with salaries of 66 - 80k plus already being reached by other Key Account Managers already working there.
About the Role: An exciting opportunity to join a growing, forward-thinking national business operating within the drainage and plumbing industry. As a Key Account Manager , you'll be the face of the company—building strong relationships with clients, identifying new business opportunities, and managing projects from initial survey through to completion.
Key Responsibilities:
Location: Essex, CM17
Salary: £40,000 basic + Commission (OTE £0,000+)
Contract: Full-time, Permanent Reporting to: Operations Director
Have you a background in drainage / plumbing or similar and are looking for a role where you use your client relationship skills to develop strong associations with our Clients business, offering a service that is second to none and building trust and correlation that increases income for the company? This is a fab role with no cold calling just looking after the Clients that are already customers making sure that you retain their business producing quotes on retained business and any other new business that may be required. You will be speaking with Facilities Managers / Builders and retail chains who already subscribe to the services from my Client.
This is an office based role with flexibility to be part hybrid when out visiting clients but the rest of the time is in the office based in West Essex. Basic Salary of 40k with unlimited earning potential with salaries of 66 - 80k plus already being reached by other Key Account Managers already working there.
About the Role: An exciting opportunity to join a growing, forward-thinking national business operating within the drainage and plumbing industry. As a Key Account Manager , you'll be the face of the company—building strong relationships with clients, identifying new business opportunities, and managing projects from initial survey through to completion.
Key Responsibilities:
- Act as the main point of contact for assigned clients
- Build and maintain long-term relationships with commercial customers
- Conduct site surveys and client meetings
- Prepare and submit quotations and technical reports
- Identify new sales opportunities with existing clients
- Seek out and develop new business leads
- Communicate client needs across relevant teams internally
- Manage projects in line with both client expectations and company objectives
- Collaborate closely with the sales and operations teams
- Participate in a telephone support rota (1 in 6 weeks), providing technical advice to engineers over the phone
- Minimum 2 years' experience in facilities, drainage, plumbing, construction, or a related industry
- Solid understanding of surveying and quoting in a commercial environment
- Full UK driving licence (essential)
- Comfortable travelling to and from our Ongar office
- Strong interpersonal and communication skills (written and verbal)
- Organised, proactive, and able to manage multiple projects to tight deadlines
- Basic IT literacy is essential; proficiency in Microsoft Outlook, Word, Excel and PowerPoint is advantageous
- Professional appearance, good punctuality, and a strong team ethic
- Positive, resilient attitude and a sense of humour appreciated within a close-knit team
- £40,000 basi salary
- Uncapped commission - OTE 0,000+
- Company van or car allowance
- Excellent long-term career prospects within a growing national business
- Supportive working environment with a close, collaborative team
This advertiser has chosen not to accept applicants from your region.
8
Key Account Manager
Bishopsgate, London
Verto People
Posted 9 days ago
Job Viewed
Job Description
Business Development Manager / Area Sales Manager / Sales Manager to join a global, leading HVAC manufacturer.
This Business Development Manager / Area Sales Manager / Sales Manager will operate remotely, covering the Greater London region, focusing on driving business development and progressing management of key accounts for HVAC products such as Air Handling Units (AHU), fan coils, chilled beams and airflow control equipment into M&E Consultant, M&E Contractor and end-user channels.
The ideal Business Development Manager / Area Sales Manager / Sales Manager will have strong experience in selling and managing key accounts for HVAC products including Air Handling Units (AHU), fan coils, grilles, diffusers, louvres, damper and fire/smoke control protection, with a strong focus on business development, particularly specification sales.
Package:
This Business Development Manager / Area Sales Manager / Sales Manager will operate remotely, covering the Greater London region, focusing on driving business development and progressing management of key accounts for HVAC products such as Air Handling Units (AHU), fan coils, chilled beams and airflow control equipment into M&E Consultant, M&E Contractor and end-user channels.
The ideal Business Development Manager / Area Sales Manager / Sales Manager will have strong experience in selling and managing key accounts for HVAC products including Air Handling Units (AHU), fan coils, grilles, diffusers, louvres, damper and fire/smoke control protection, with a strong focus on business development, particularly specification sales.
Package:
- 55,000-65,000
- Bonus Scheme
- Car allowance
- Pension contribution
- 25 days annual leave, plus bank holidays
- Driving business development and the management of key accounts for a range of HVAC products within the ventilation market including Air Handling Units (AHU), fan coils, chilled beams and airflow control equipment solutions into end-user channels.
- Maintain and grow HVAC product sales of Air Handling Units (AHU), fan coils, grilles, diffusers, louvres, damper and fire/smoke control protection through demonstrations, exhibitions, and negotiations to achieve targets.
- Work closely with the Sales Director to offer technical expertise, implement sales strategies to customers.
- Consistently growing technical and professional knowledge through personal network and professional society participation.
- Strong relationship building skills with M&E Contractors, M&E Consultants and end-user channels.
- Operate fully remote, being able to travel across Greater London for meetings, client discussions.
- Experience as a Key Account Manager, Account Manager, Area Sales Manager, Sales Engineer, Business Development Manager, Technical Sales Engineer, or similar role within the HVAC, mainly ventilation or air cooling, cooling industry areas.
- A technical qualification such as Apprentice-trained, HNC, HND, or Degree would be advantageous.
- Selling and management of key accounts within HVAC products, such as including Air Handling Units (AHU), fan coils, grilles, diffusers, louvres, damper and fire/smoke control protection.
- Willingness to work fully remote from home with regular travel to engage with clients across the Greater London region.
- Full clean driving license required.
This advertiser has chosen not to accept applicants from your region.
9