89,903 Senior Agent jobs in the United Kingdom

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 25 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Customer Relations Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 40,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

• Competitive salary and benefits package including bonus / commission. This role is paying £73500 OTE.
• 25 days holiday (plus Bank Holidays).
• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Customer Relations Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Customer Relations Manager

Care Home: The Belmont

Hours per week: 40 hours per week

Salary: 40,000 per annum plus commission

About the role:

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will haveoverall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living:

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About you:

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

We are looking to recruit a Customer Relations Officer (Complaints Case Handler) who is experienced complaint handler, ideally with previous experience in a Call Centre environment, to join our Quality Assurance team.

This crucial role involves enhancing customer relationships by managing complaints effectively and competently, in strict adherence to Financial Conduct Authority (FCA) guidelines. Your contributions will have a direct impact on customer satisfaction and loyalty, positioning you as a key player in our commitment to upholding exceptional service standards.

Hours of work & working pattern:

This role is working 40 hours per week, home working with 2 days in our Southend office - this may increase.

Part-time hours are under consideration, working 3 days a week, including Wednesday and Friday being on site days at our Southend office. Salary will be pro-rated accordingly.

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, such as John Lewis Partnership and Ticker Insurance to name a couple, to transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

Key responsibilities:

• Manage and maintain complaint and root cause analysis records.
• Acknowledge and process complaints swiftly and professionally.
• Resolve complaints within FCA regulatory guidelines and our internal procedures.
• Make informed decisions, taking ownership and responsibility aligned with Treating Customers Fairly and Consumer Duty principles.
• Maintain detailed records of investigations and decision-making processes.
• Proactively conduct Root Cause Analysis, identifying trends and implementing necessary actions.
• Liaise with the Financial Ombudsman Service for escalated complaints.

What do I need?

• Experience in handling customer complaints, preferably within a Contact Centre environment.
• Knowledge of FCA regulations on complaint handling.
• Strong communication skills and customer focus.
• Ability to analyse information and identify trends.
• Proactive and positive attitude with a logical approach to problem-solving.
• Excellent organisational skills and self-motivation.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Minimum of 5 GCSEs at grade C or above, including Mathematics and English.

Why work for us?

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Eye Care Vouchers including discount on glasses
• Pension Scheme
• Health cash plan
• Incentive of £250 on Refer a Friend scheme
• Social company events, we want you to be part of the Hood Group community
• Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group
• We will supply your laptop and any other necessary professional equipment as required

In a Nutshell

We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Southern, at our Basingstoke office. As our Customer Relations Manager, you will be a key point of contact in our customers Vistry journey. Managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused.

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In a Nutshell

We have an exciting opportunity for a Customer Relations Manager to join our team within Vistry Southern, at our Basingstoke office. As our Customer Relations Manager, you will be a key point of contact in our customers Vistry journey. Managing resources to address and resolve issues raised with efficiency, reliability whilst being results focused.

Providing pre handover inspections on.

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Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 360 people from our sites in Knowsley.

The role is based at our office at the Stanley Grange Business Village (L34 4AR).

Job Overview

We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you will.

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