1,591 Senior Business Analyst Consultant jobs in the United Kingdom

Hybrid (UK-based with travel to Jersey) | Full-time, Permanent | Competitive Salary + Benefits

We’re looking for a BA-first Power Platform Functional Consultant to help shape and deliver impactful Microsoft-powered solutions. You’ll be at the centre of a large-scale Government transformation programme, working across discovery, build, testing, release, and adoption phases.

If you love turning complex business needs into clear, development-ready requirements and enjoy working with stakeholders to create meaningful change, this role is for you.

• Running workshops and interviews to elicit and refine requirements
• Breaking down epics into development-ready work packages with clear acceptance criteria
• Supporting delivery teams with day-to-day clarification, show-and-tells, and backlog management
• Preparing and coordinating UAT (plans, test scripts, defect triage)
• Creating concise, scenario-based training materials to enable adoption
  

• A well-groomed backlog with high-quality, traceable user stories and tests
• ≥90% of items entering development meeting the agreed Definition of Ready
• UAT cycles running smoothly with timely defect triage
• Train-the-trainer materials handed over successfully
  

• 5+ years’ business analysis experience (public sector preferred)
• Strong knowledge of Power Platform (model-driven apps) and/or Dynamics 365 CE
• Confidence using Azure DevOps or Jira/Confluence
• Experience writing acceptance criteria & test cases (ideally BDD/Gherkin)
• Comfort working in a multi-vendor environment
• Awareness of data protection & government delivery controls
• Ability to travel to Jersey for key workshops, UAT & show-and-tells
• Willingness to undertake a Basic DBS check

Desirable: knowledge of government benefits/welfare, case management, Power Pages, SharePoint, accessibility standards, or data migration.

• 25 days’ annual leave + 4 work-life balance days
• Private medical insurance
• Group life assurance
• Bonus scheme
• A collaborative, growth-focused culture where your voice matters
  

This is more than a consultancy role — it’s the chance to:

• Work on high-impact, innovative Microsoft projects
• Shape a Power Platform offering as it scales
• Grow in a supportive, forward-thinking environment that values wellbeing, curiosity, and development

• Proven experience as a Business Analyst in professional services.
• Background in Legal Services or Consultancy is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to influence and build relationships.
• Familiarity with business process modelling, requirements gathering techniques, and agile delivery methods.

• Analyse business processes, systems, and data to identify areas for improvement.
• Translate business needs into clear, actionable insights for technical and non-technical teams.
• Facilitate workshops, run stakeholder interviews, and create high-quality documentation.
• Collaborate with cross-functional teams to gather and document business requirements.
• Support project planning, implementation, and evaluation.
• Monitor KPIs and performance metrics to assess the impact of changes.

Business Analyst
Location: Forde House, TQ12 4XX
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £400.00 per day
Job Ref: (phone number removed)
 
Job Responsibilities

• p>Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources.
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• Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across all services.

• Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts.

• Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts.

• Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment of M365 Power Apps.

• Contribute to the development of the corporate digital transformation programme.

• Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering.

• Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy.

• Provide corporate and service-specific support to understand customer behavior and improve customer experience.

• Evaluate information from various sources and provide executive summaries with supporting recommendations.

• Lead and undertake service reviews, run stakeholder workshops, and prepare business requirement specifications.

• Plan and lead project delivery across multiple teams and areas of the organization.

• Work with functional managers to transform and develop new requirements through discovery, design, and deployment.

• Conduct feasibility studies, cost-benefit analysis, and influence solution design.

• Define and agree deliverables with stakeholders and ensure successful execution of plans.

• Design service business processes to become more efficient and customer-focused.

• Develop organization, process, and technical design proposal blueprints for future improvements.

• Source, review, write, and present management information reports and briefs to stakeholders.

• Support professional development planning, objective setting, and continuous business improvement within the Business Analysis and change teams.

Person Specifications

• Sound analytical and organizational skills.

• High level of numeracy and understanding of financial performance.

• Technically literate in using a range of IT systems and software.

• Excellent time management and communication skills.

• Ability to lead ‘non-reporting’ teams through a programme of change.

• Ability to persuade and influence people.

• Drive to build relationships quickly.

• Desire to identify areas for improvement.

• Use of industry-standard management tools (Desirable).

 
 
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• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into clear, actionable technical specifications.
• Support project planning, scoping, and delivery across multiple IT initiatives.
• Facilitate workshops, interviews, and meetings to elicit requirements and feedback.
• Work closely with developers, test engineers, and project leads to ensure solutions meet business expectations.
• Identify risks, issues, and opportunities for improvement throughout the project lifecycle.
• Create and maintain process maps, user stories, and business cases.
• Support change management and training activities related to new systems or processes.

• Proven experience as a Business Analyst (Preferably with experience in IT project environments).
• Strong understanding of software development lifecycle (SDLC), Agile, and Waterfall methodologies.
• Excellent communication and stakeholder management skills.
• Analytical mindset with attention to detail and problem-solving abilities.
• Proficiency in tools such as JIRA, Confluence, Visio, and Microsoft Office Suite.
• Relevant qualifications (BCS, IIBA, Agile BA) are desirable.

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

• Gather information on systems (on prem/cloud) used by multiple business units.
• Analyse current systems, particularly in preparation for deployment of the new ERP instance.
• Create clear and concise documentation of processes. This will include functional specifications and technical requirements.
• Act as a liaison between business teams and technical resources throughout project delivery.
• Support configuration, training, and successful go-live of the new ERP platform and other systems across the business.
• Assist departments (e.g. HR, Business Development) in selecting best in class systems and phasing out legacy platforms.
• Identify opportunities for process automation and key system(s) reporting.
• Work with external suppliers to ensure timely delivery of solutions

• Proven experience in a Business Analyst or Systems Analyst role. This will ideally have been in a manufacturing or engineering environment.
• Strong understanding of ERP systems (Epicor experience desirable).
• Demonstrable ability to bridge the gap between non-technical stakeholders and technical teams.
• Experience with HR software solutions and awareness of their integration into other internal systems.
• Skilled in requirements gathering, business process mapping and writing functional specifications.
• Strong analytical, problem solving and documentation capabilities.

• Experience with HRIS platforms
• Exposure to reporting tools such as Power BI
• Understanding of data integrations and workflow automation
• Familiarity with SharePoint
• Exposure to SQL and associated database tools.
• Knowledge of data security and working in regulated environments

OurclientisagloballeaderissoftwaresolutionsfortheSMEmarket.TheyarenowseekingaskilledBusinessAnalysttoworkacrossseveralhigh-profileprojectsfocusedoncustomerretention.Thisisahybridrolewith3days/weekintheofficesincentralLondon

Responsibilities

• Supporttheanalyticsneedsofthebusinessbybuildingautomatedscalablereportingsolutionsfocusedoncustomerretention.
• Createholisticdashboardsbycombiningdatafrombothinternalandexternaldatasources
• Identifygapsinthedatacapturestrategyrelatedtocustomerbehaviourandcollaborativelyimplementenhancements.
• Goonestepfurtherandprovideactionableinsightsandrecommendationsrelatedtokeycustomerretentionmeasures.

Qualifications

• PreviousexperienceworkingindatainaBIanalystroleorsimilar,withafocusoncustomerretentionorlifecycleanalysis.
• StrongabilityanalysingandcombininglargeSQLdatasets.
• Nicetohave:BusinessreportingtoolssuchasTableauandQlik.Python/R.
• Experienceofworkingwithandbuildingdatapipelines.

Benefits

• Longcontract
• Globalcompany
• Freebreakfastonsite

We are seeking and experienced Business Analyst to join a fast paced and growing Fin-tech organisation who are in the greenfield stage of a major transformation programme.

You will be a key player in delivering a global payment platform at pace to enable pre-paid card services. As a Business Analyst you will support the Product & Technology team by providing detailed artifacts, to ensure the agile team has a thorough understanding of the product owner's perspective and can efficiently develop and deliver valuable features and how they interact with the back-end delivery domains/squads.

A snapshot of what you'll do

• Break down large features into smaller, manageable user stories with clear acceptance criteria.
• Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and ensuring clear communication.
• Document and ensure non-functional requirements (e.g., performance, security, scalability) are captured.
• Create visual representations of requirements (flowcharts, data flow diagrams, use case diagrams).

What you'll bring

• Ideally Fintech or Payments experience.
• Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and identify areas for improvement.
• Understanding of business processes and the ability to model them using diagrams, flowcharts, or other tools.
• Ability to build relationships, collaborate effectively with product and technical teams across multiple squads.
• Experience working with Product Owners to prioritise and define acceptance criteria.
• Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus.
• Experience thriving in fast-paced, cross-functional team environments.
• A proactive mindset with strong analytical skills.
• Familiarity with Agile methodologies, particularly Scrum.

If this role is of interest to you then please send your up to date CV to David Eales.

Job Title: Customer Journey Manager (Business Analyst)
Location: Chester (Onsite 2 Days per Week)
Hours: Full Time
Salary: 75,000 - 80,000 Annually + 5% Bonus

About Us:
Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys.

About the Role:
As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised.

Key Responsibilities:

• Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly.
• Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience.
• Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis.

Key Skills Required:

• Customer Centricity: Champion customer outcomes and anticipate needs to deliver targeted, outcome-focused solutions.
• Problem Solving: Lead teams to implement effective solutions, planning from inception to completion while keeping stakeholders informed.
• Stakeholder Management: Build and maintain strong relationships, facilitating discussions to resolve conflicts and achieve consensus.
• Innovative Mindset: Embrace change and technological advancements, inspiring others to do the same.
• Growth Learning Mindset: Open to new experiences and continuous personal and team development.

Highly Desirable Experience:

• Knowledge of credit card products and systems
• Experience within banking industry
• Knowledge of instalment features e.g. Klarna
• Experience with regulatory change initiatives and governance
• Familiarity with Agile methodologies, particularly Jira and Confluence
• Skills in process diagram creation and data integration for journey mapping

Why Join Us?

• Be part of a forward-thinking organisation that values creativity and innovation.
• Collaborate with talented professionals dedicated to transforming the customer experience.
• Enjoy a competitive salary and benefits package, including a 5% bonus.
• Work in a vibrant Chester location, with flexible onsite arrangements.

If you are enthusiastic about improving customer journeys and possess the necessary skills to make a significant impact, we want to hear from you! Bring your energy and expertise to our client and help us shape the future of customer finance.

Apply Today!
Help us create seamless experiences that make a difference in the lives of our customers. Your journey begins here!

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