315 Senior Ibm Power Systems Support Analyst jobs in the United Kingdom

BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.

KEY RESPONSIBILITIES
Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication.

Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don’t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to):

• Broadband technologies - ADSL / FTTC / FTTP / SOGEA
• LAN Networking – Cisco / Meraki
• Firewalls – Cisco / Fortinet / Meraki
• WAN Networking – Cisco / Huawei / OneAccess
• SD-Wan – Meraki / Fortinet
• WLAN Networking – Meraki / Aruba
• Cellular Networking – Digi / Teltonika
• Routing / BGP / MPLS
• VoIP SIP Telephony solutions – Broadworks
• VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
• VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
• Device / Environmental monitoring platforms
• Data Centre environments

Adhering to contractual SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers.

The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.

The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.

TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL)
• Cisco CCNA
• SIP School SSCA
• ITIL Foundation (awareness essential)

HOURS OF WORK
Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours:
X 2 day shifts from 7.00am to 7.00pm
X 2 night shifts from 7.00pm to 7.00am

The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.

Technical Support Analyst

Location: Gerrards Cross
Salary: £32-37K plus excellent benefits package

Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.

Key Requireme.

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BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.

KEY RESPONSIBILITIES
Key responsib.

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Are you an experienced Software Support Analyst, looking for a new career move, in to a recently invested & growing UK software product company?

Do you possess outstanding customer support skills, with a problem-solving mindset & the ambition to progress in a scaling software company, into 3rd line, product management or even development further down the line?

If so & you have some experience in pro.

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We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Working directly in the IT team, a team of 22, you will be responsible for: -
Data & product development
• Assist in mortgage product development.
• Contribute to letter development within mortgage systems.
• Execute month-end reporting, ensuring accurate data delivery.
• Manage and implement regional updates in Microsoft Dynamics.
• Process monthly FCA updates, ensuring regulatory compliance.
• Handle allocation changes for system workflows.
• Build analysis and Management Information reports.

Product testing & data handling
• Process and validate type applications for product functionality testing.
• Set up and manage product testing spreadsheets for tracking and analysis.

IT support & administration
• Configure new starter builds, ensuring seamless onboarding for employees.
• Manage phone and email communications, offering IT and programme support.
• Respond to user tickets, troubleshooting issues efficiently.
• Conduct stock checks and ordering of IT equipment and necessary resources.
• Perform basic user administration, including access management and system configuration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong Excel skills, including data analysis and reporting functions.
• Experience in IT support, programme operations, or system administration.
• Familiarity with Microsoft Dynamics and reporting tools.
• Analytical and problem-solving abilities.
• Knowledge of mortgage processes.
• Good communication and collaboration skills.

To be successful for the IT & Technical Support Analyst you will have some previous experience working within an IT role or you could be a graduate looking for your first role. You will ideally have experience with product development, system configuration, reporting, release management and IT operational tasks.
In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within out IT department.

To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

1st Line Technical Support Analyst

Location : Borehamwood, WD6 1JD
Salary : £25K – £30K per annum, DOE + Excellent Benefits!
Contract : Full time, permanent
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service 

Chalkline are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.

We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.

We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

1st Line Technical Support Analyst – About the role:

You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients.

We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventative maintenance to systems (eg backups, patching, disk space, etc).

You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

What we need from you:

Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1st line level of the following technologies:

• Microsoft 365
li>Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2019 / 2022 / 2025)
• Active Directory 
li>Windows networking  li>Basic routing, switching and Firewall rules
• Printer troubleshooting
• Responsibilities 
li>Deliver outstanding customer service

Benefits we offer in return:

• Healthcare - After 1 month’s service, you can join our Medical Cash Plan and Employee Assistance Programme. After 2 years, you can join our Private Medical Insurance.
< i>Holiday You start with 28 days holiday (including bank holidays). This increases by 1 every full year served, to a maximum of 33. You also get your birthday off!
• Pension We know it is important to save for the future! If you are enrolled in our pension scheme, we will match your contribution, up to 4%
• Share Scheme After 1 year of service, you will be eligible to join our share options scheme at its next award cycle.
• Team Building & Socials – Regular team building sessions take place to encourage team communication and get away from our screens including days out such as Mini Golf, Axe Throwing, Darts etc

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on “APPLY ” today!

No agencies please.

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts.

The successful candidates should have:

• A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
• Excellent customer service and communication skills (verbal and written)
• Be able to drive to site for the shift (must have own transport)
• Ability to prioritis.

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