108 Senior Service Designer jobs in the United Kingdom

Role: Service Designer

Location: London (Hybrid)

Duration: 6-12 Months

Day rate: 450 Umbrella Only

Role Summary

We are seeking a skilled and experienced Service Designer. You will be responsible for designing end-to-end service journeys that are user-centred, inclusive, and compliant with NHS and government digital standards.

Key Responsibilities

• Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs.
• Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement.
• Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams.
• Produce service blueprints, journey maps, and design artefacts to support agile development and delivery.
• Collaborate with user researchers, content designers, interaction designers, and developers to ensure cohesive service experiences.
• Ensure services meet accessibility, safety, and data protection standards.
• Advocate for inclusive design and contribute to design governance and continuous improvement.

Required Skills & Experience

• Proven experience in service design within healthcare or public sector programmes.
• Strong understanding of user-centred design, systems thinking, and agile delivery.
• Ability to translate complex clinical and operational requirements into intuitive service experiences.
• Experience producing service blueprints, journey maps, and design documentation.
• Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation.
• Excellent stakeholder engagement and facilitation skills.
• Proficiency in tools such as Miro, Figma, Lucidchart, and Jira/Confluence.

Preferred Qualifications

• Experience working on NHS screening programmes or clinical service transformation.
• Understanding of patient pathways, clinical safety standards, and health data governance.
• Background in UX, interaction design, or policy design is a plus.

SC Cleared or Clearable Senior/Lead Service Designer- Outside IR35 - Remote (UK)

My client is a global leading IT consutancy. They are on the hunt for a Service Desginer to join a central government client of theirs.

All applicants must hold an active SC clearance or be eligible to gain one.

• Experience designing end-to-end services within UK Government environments , following (url removed) and GDS Service Standard principles.
• Skilled in mapping user journeys, service blueprints, and improving user-centred services.
• Strong understanding of accessibility, inclusive design, and compliance with WCAG 2.1 AA standards.
• Ability to work with multidisciplinary teams (policy, delivery, design, and technical) to ensure services meet user needs and organisational goals

SC Cleared or Clearable Senior/Lead Service Designer- Outside IR35 - Remote (UK)

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Service Designer
70k - 90k + Benefits
UK-Wide / Hybrid (2 Days in Office)

Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our client's offices across the UK, offering hybrid working with a minimum of 2 days per week in-office, and occasional travel to client sites as required.

Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive practices, alongside strong stakeholder engagement and leadership skills.

Key Requirements:

• Proven experience delivering end-to-end, user-focused design projects.
• Background in designing government/public services and familiarity with the (url removed) service standard.
• Ability to coach teams in iterative, data-informed design methodologies.
• Strong communication skills and the ability to advocate for design at all levels.
• Must hold existing UK work authorisation (sponsorship not provided).
• Eligibility for SC clearance (UK residency for the past 5 years required).

Desirable:

• Consultancy experience.
• Exposure to both public and private sectors.
• Multi-disciplinary design skillset.

This is a fantastic opportunity to join a well-established, forward-thinking organisation that places a high value on innovation, collaboration, and professional development.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Service Designer
Max Supplier Charge Rate: 671,5
Remote
Active SC required IS A MUST

Job Description:

Service Designer with extensive experience in the Public Sector, and with Government Digital Services.

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• Facilitate workshops and co-creation sessions with stakeholders and users
• Align service design with organisational goals, technical constraints, and delivery capabilities
• Advocate for user-centred and inclusive design practices across the organisation
• Support the development of service strategies and roadmaps for transformation
• Track pain points outside of scope of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement?
  

Service Designer

Rate: 577.00 a day inside IR35

Duration: Initially 6 months

Location: Mostly remote

Clearance: Active SC Clearance required

You will join a global IT consultancy delivering digital transformation to a public sector body.

They are looking for a Service Designer with extensive experience in the Public Sector, and with Government Digital Services.

In this role you will:

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?

Job Title: Service Designer
Pay rate: 575 per day inside ir35

Contract: 6 months+
Location: Mostly remote - potential need for travel

SC security clearance is required for this role

Job Description:
I am looking for a Service Designer for a for a client of mine who are a large IT consultancy operating within the public, central government and defence space. This role requires you to have extensive experience in the Public Sector, and with Government Digital Services.

Responsibilities and skillset :
* Lead the service design of end-to-end services that meet user needs and deliver policy intent
* Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
* Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
* Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
* Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
* Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
* Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
* Facilitate workshops and co-creation sessions with stakeholders and users
* Align service design with organisational goals, technical constraints, and delivery capabilities
* Advocate for user-centred and inclusive design practices across the organisation
* Support the development of service strategies and roadmaps for transformation
* Track pain points outside of scope of current delivery for future consideration
* Mentor and guide less senior service designers and contribute to the wider design community
* Ensure services are designed for scalability, sustainability, and continuous improvement?

If you are interested in this role or wish to apply, please feel free to reply to this advert with your CV.

Service Designer - Remote with occasional travel - 500-585 per day inside IR35 - 4 months+

All applicants must hold an active SC required.

My client is a global leading IT consultancy. They are on the hunt for an SC cleared Service Designer to join a public sector client of theirs.

They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services.

Responsibilities:

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?

Service Designer - Remote with occasional travel - 500-585 per day inside IR35 - 4 months+

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

About your team :

The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.

About your role :

We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you'll shape experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind.

You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences.

Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you.

Here's what we're looking for:

• p>Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.

• Proficient in user/customer research (qualitative and quantitative) and Service Design methods.

• Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes

• Strong stakeholder management, facilitation and communication skills

• Able to balance customer, colleague, business and technical delivery needs when designing solutions

• Comfortable navigating ambiguity and aligning stakeholders with differing priorities.

• Passionate about inclusive, sustainable, and human-centred services.

• Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, Leicester or London.

Role: Service Designer

Location: London (Hybrid)

Duration: 6-12 Months

Day rate: 450 Umbrella Only

Role Summary

We are seeking a skilled and experienced Service Designer. You will be responsible for designing end-to-end service journeys that are user-centred, inclusive, and compliant with NHS and government digital standards.

Key Responsibilities

• Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs.
• Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement.
• Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams.
• Produce service blueprints, journey maps, and design artefacts to support agile development and delivery.
• Collaborate with user researchers, content designers, interaction designers, and developers to ensure cohesive service experiences.
• Ensure services meet accessibility, safety, and data protection standards.
• Advocate for inclusive design and contribute to design governance and continuous improvement.

Required Skills & Experience

• Proven experience in service design within healthcare or public sector programmes.
• Strong understanding of user-centred design, systems thinking, and agile delivery.
• Ability to translate complex clinical and operational requirements into intuitive service experiences.
• Experience producing service blueprints, journey maps, and design documentation.
• Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation.
• Excellent stakeholder engagement and facilitation skills.
• Proficiency in tools such as Miro, Figma, Lucidchart, and Jira/Confluence.

Preferred Qualifications

• Experience working on NHS screening programmes or clinical service transformation.
• Understanding of patient pathways, clinical safety standards, and health data governance.
• Background in UX, interaction design, or policy design is a plus.