77 Senior Ux Researcher jobs in the United Kingdom

UX Researcher
6 months
Glasgow - x2 days onsite x3 remote
500 per day inside ir35 - Umbrella only

UX Researcher/ Service designer:

• Conduct user research to gather insights into customer needs, preferences, and pain points.
• Create service blueprints, journey maps, and personas to effectively communicate service experiences.
• Collaborate with cross-functional teams, including product managers, developers, and marketing, to design and implement service solutions.
• Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback.
• Prototype and test service concepts, iterating designs based on user feedback and performance metrics.
• Analyse service performance data and customer feedback to identify opportunities for improvement.
• Document design processes and outcomes to ensure knowledge transfer and continuity.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

UX Researcher
6 months
Glasgow - x2 days onsite x3 remote
£500 per day inside ir35 - Umbrella only

UX Researcher/ Service designer:

• Conduct user research to gather insights into customer needs, preferences, and pain points.
• Create service blueprints, journey maps, and personas to effectively communicate service experiences.
• Collaborate with cross-functional teams, including product managers, develo.

WHJS1_UKTJ

Who are we?

IOG, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management, aiming to advance the capabilities and adoption of blockchain technology globally.

We invest in the unknown, applying our curiosity and desire for positive change to everything we do. By fueling creativity, innovation, and progress within our teams, our products and services are designed for people to be fearless, to be changemakers.

About Midnight:

IOG's Midnight Tribe is a business technology provider and core contributor to the Midnight Network, a blockchain platform for developing decentralized applications that safeguard personal and commercial data. The Midnight Network is the first blockchain to offer programmable data isolation by leveraging zero-knowledge (ZK) proofs to enable selective disclosure of what information is visible on-chain and is designed to help developers implement necessary business policies, such as meeting regulatory requirements.

What the role involves:

Join the team behind Midnight - the blockchain that safeguards sensitive commercial and personal data - as a Senior UX Researcher, and help protect fundamental freedoms of association, commerce, and expression for developers, companies, and individuals.

You will lead end-to-end research initiatives that dive deep into customer and user needs across our privacy-preserving products. Your data, insights and recommendations will inform the team’s decisions and help Midnight deliver meaningful, valuable and useful user experiences.

As part of Midnight's Product Design team, the Senior UX Researcher helps represent the voice of the customer and user throughout the product lifecycle, collaborating with Product, Marketing, Developer Relations, and Engineering to turn uncertainty into opportunity.

• Collaborates with Product to define research goals, plans, and success metrics for both strategic and tactical product work
• Leads and conducts mixed-methods research, including qualitative interviews, usability testing, surveys, and behavioral data analysis
• Translates research findings into clear, actionable insights and recommendations that influence product strategy and design decisions
• Builds research frameworks and artifacts such as personas, journey maps, and mental models that drive shared understanding and empathy
• Works closely with cross-functional stakeholders to prioritize research questions and align research efforts with business and product goals
• Champions a culture of research, user advocacy, and continuous discovery across teams
• Develops and maintains a repository of insights and research artifacts to ensure cumulative learning across products and squads
• Partners with Developer Relations and Marketing to understand developer and user needs throughout the full lifecycle of engagement
• Evaluates the ethical and privacy implications of research activities and product features, with a strong understanding of data protection principles
• Contributes to the evolution of Midnight’s research operations, tooling, and best practices

Requirements

Who you are:

• Bachelor's or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field
• 5+ years of hands-on UX research experience in blockchain, Web3, SaaS, or complex technical domains
• Passionate about Web3, data protection solutions and people’s freedoms of association, commerce and expression, with an understanding of the implications for user research
• Expertise in planning and executing end-to-end research projects that influence product and design outcomes
• Expertise in both qualitative and quantitative research methods, and the skill to choose the right method for the right question
• Experience working in Agile environments and collaborating with product, design, and engineering teams
• Able to distill complex concepts into clear narratives and visualizations that drive clarity and alignment
• Able to handle multiple work streams
• Able to work with research tools like Dovetail, Miro, Figma, UserTesting, or equivalent
• Effective stakeholder engagement and communication skills, including storytelling and presenting insights to a range of audiences
• You are curious, humble and open to new and different perspectives in a fast-evolving space
• You are motivated to understand complex scenarios and problem spaces
• You are motivated to understand what it is that people need in order to make progress towards their desired outcome(s)

Are you an IOGer?

Do you find yourself questioning the status quo? Do you tinker with ideas and long to turn those ideas into solutions? Are you able to spark thoughtful debates, bringing out the inquisitiveness in others? Does the promise of continuously growing excite you? Then get ready to reimagine everything you thought wasn’t possible because that’s what it means to be an IOGer - we don’t set limits, we break them. 

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO 

At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SENIOR UX RESEARCHER - GOVERNMENT ROLE

£60-75k DOE

HYBRID/LONDON (2/3 days)

Must be eligible for SC Clearance

Designing Services that protect National Security

We are working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Senior UX Researcher with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems.

The role

We’re looking for a Senior User Researcher who’s grounded in delivery, sharp on the detail, and confident in leading user research across public services.

This is not a “pure research” role sitting on the sidelines. You’ll be embedded in agile teams, shaping services from discovery through to live. That means asking the right questions, surfacing evidence, and keeping user needs front and centre - every sprint, every playback, every trade-off.

You’ll also help steer how research works across our team - coaching juniors, building capability, and making sure insight feeds strategy, not just validation.

What you'll be doing

• Leading end-to-end research across Discovery, Alpha, Beta, and Live phases
• Running interviews, usability tests, contextual research, and surveys—choosing the right method for the job, not the handbook
• Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say
• Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities
• Pairing closely with designers, BAs, and PMs to shape roadmaps and iterate services based on evidence
• Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code
• Communicating findings in ways that land, whether it’s a quick Miro board, a playback session, or a deck for senior stakeholders
• Facilitating workshops, playback sessions, and cross-team alignment - keeping everyone close to the why, not just the what
• Supporting inclusive research practices - meeting GDS and WCAG standards and designing with, not just for
• Mentoring junior researchers and contributing to the growth of our practice for tools, templates, guidance, and craft.

What we’re looking for

• 8+ years of hands-on research experience across complex digital services
• Proven experience of planning, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases
• Proven experience leading research in agile teams (public sector a big plus)
• Strong portfolio or case studies that show how your work led to better decisions and outcomes
• Confident working with both qualitative and quantitative methods
• Clear communicator who can land insights with stakeholders at every level
• Experience working to GDS standards, including assessments and service patterns
• Deep understanding of inclusive design and accessibility (WCAG 2.2)
• Comfortable mentoring and leading research in multi-disciplinary teams
• Exposure to tools like Miro, Dovetail, Google Analytics, or equivalent
• Experience with service blueprinting or integrating research into policy and ops is a bonus
• SAAS/Salesforce background? That’s a nice-to-have
• Eligible for SC clearance (British citizen or equivalent with 5 years residency)

The mindset

You take ownership. You’re not afraid to challenge assumptions. You bring energy, clarity, and craft to your work. You advocate for users even when it's hard, and help others do the same. You’re delivery-minded, not just theory-led.

If you’re looking to do meaningful research that shapes services people depend on - and to do it in teams that respect the role of design - you’ll fit right in.