1980 Service Advisor Mercedes Benz Of West Bromley jobs in London

Customer Service Advisor
£27,500 per annum
Permanent | Hybrid | Central London
Full-time – 37.5 hours per week (Mon–Fri between 08:00–18:00)

Hyperion Partners are proud to be working with a leading housing provider in London to recruit a Customer Service Advisor  on a permanent basis. This is a fantastic opportunity for someone with strong experience in housing repairs and tenancy management to join a dynamic and customer-focused organisation.

The Role
This hybrid position (2 days office / 3 days remote) will see you at the forefront of resident engagement. As a Customer Service Advisor, you’ll handle a wide variety of enquiries – from diagnosing and booking repairs, to assisting with tenancy concerns, rent payments, anti-social behaviour (ASB), and more. You'll play a critical role in ensuring residents feel supported and heard.

Key Responsibilities

• p>Handle inbound queries across multiple contact channels including phone and email

• Diagnose and raise housing repairs accurately and efficiently

• Advise residents on income, tenancy, leasehold, ASB, domestic abuse, and estate management

• Log complaints and resolve issues at the first point of contact wherever possible

• Take payments and provide advice on account queries

• Ensure accurate data entry using CRM systems and follow organisational procedures

About You
We’re looking for someone with:

< i>

Previous experience in a housing contact centre or fast-paced customer service environment

• Strong knowledge of repairs diagnostics, scheduling and prioritisation

• Excellent communication, listening, and problem-solving skills

• High level of empathy, professionalism, and resilience

• Ability to balance empathy with efficiency to achieve positive outcomes

• Good attention to detail and IT literacy

Why Apply?

• Permanent role with great work-life balance

• Purpose-led environment with meaningful community impact

• Friendly, supportive, and modern working culture

How to Apply
Submit your CV and a brief supporting statement explaining how your experience matches the role. Applications are being considered on a rolling basis, so early submission is advised.

Please note: You must have the right to work in the UK as visa sponsorship is not available for this role.

Job Title: Customer service administrator
Salary: £12.91 - £13.73 per hour
Location: Cuffley, Hertfordshire
Contract: Temp - Perm
Hours: Full time 10.15 - 5.45 - 35hrs per week  
 
COMPANY PROFILE

An Exciting Opportunity to Launch Your Office-Based Career!
Are you organised, motivated, and ready to take the next step in your career?
A fantastic opportunity has become available for a proactive and enthusiastic individual to join a growing business near Potters Bar as a Customer Service & Administration professional. This is the perfect role for someone eager to begin or develop a career within a dynamic office environment, where every day brings variety and the chance to make a real impact.
You'll be part of a supportive team, delivering exceptional service while building your skills in administration, coordination, and customer interaction.
Whether you're a recent graduate or someone looking to transition into a structured office role, this position offers a strong foundation for professional growth within a fast-paced, friendly company.
 
SKILLS REQUIRED
·Confident and professional telephone manner
·Ability to work well under pressure and able to multitask.
·Excellent verbal and written communication skills
·Strong problem-solving skills.
·Able to maintain composure in the face of unexpected events.
·Team player as well as being able to work on own initiative.
 
RESPONSIBILITIES
·Liaise with our customers, suppliers, and end users via telephone.
·Ensure the database is kept up to date.
·Ensure that calls are handled appropriately and with compassion.
·Concentrate on finding a solution for each case in a specific amount of time
·Analyse the information from the caller to ensure that our patients receive the assistance they require.
·Ensure the highest level of service is provided for all outgoing communications.
 
ADDITIONAL INFORMATION
·28 days annual leave including bank holiday
·Company pension
·Free parking on site
·Training and development
·Private health care after probation
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
 
 

Temporary Customer Service Advisor
Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start

In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks.

Key responsibilities for the Customer Service Advisor:

• Answering and handling customer queries professionally and efficiently
li>Logging repairs and maintenance requests using internal systems
• Monitoring and responding to shared inboxes within agreed timeframes
• Greeting visitors and managing the reception area
• Supporting residents with information around rent, payments, and services
• Providing administrative support to customer engagement and community events
• Updating records and ensuring accurate data input across systems

What we’re looking for as a Customer Service Advisor:

< i>Experience in a Customer Service role
• Excellent communication and IT skills
• Ability to remain calm and professional in a busy, reactive environment
• A proactive approach to problem-solving and service improvement
• Strong organisational skills and attention to detail

Desirable: experience in housing and use of CRM systems 

If you're ready to bring energy, empathy, and organisation to a rewarding front-line Customer Service Advisor role, we’d love to hear from you!

For further information on this Customer Service Advisor role please contact Colby Robinson. 

Customer Service Advisor

Are you passionate about providing exceptional customer service?

Do you thrive in a collaborative environment where your contributions are valued? If so, we have the perfect opportunity for you!

Location: Chessington with on-site parking
Salary: 25,000 to 28,000 per annum along with excellent benefits package!
Type: 8:00am to 5:00pm, Monday to Friday - office based role

Our client is looking for a dedicated and enthusiastic Customer Service Advisor to join their small dynamic team in Chessington.

About the Role:
As a Customer Service Advisor, you will play a crucial role in delivering outstanding support to their customers. Your primary responsibilities will include:

• Customer Support: Provide excellent support over the phone and via email, addressing inquiries and resolving issues promptly.
• Order Management: Assist with processing orders, returns, and exchanges to ensure a seamless customer experience.
• Product Knowledge: Maintain a thorough understanding of our products to effectively assist customers and provide accurate information.
• Complaint Resolution: Handle customer complaints with empathy and professionalism, striving for swift and satisfactory resolutions.
• Team Collaboration: Work closely with other team members to ensure customer queries are resolved efficiently.
• Documentation: Keep accurate records of customer interactions and transactions.

Requirements:

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team and independently.
• Proficiency in using customer service software and Microsoft Office.

Why Join them?

• Convenient Location: The office is easily accessible, with parking available for your convenience.
• Supportive Team Environment: Work alongside a friendly and motivated team of 8 that values collaboration.

If you are a motivated individual with a passion for customer service, we would love to hear from you! This is your chance to contribute to their commitment to delivering outstanding customer experience.

Apply Now!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Join Our Clients team as a Customer Service Advisor in Chessington!

Are you passionate about providing exceptional customer service? Do you thrive in a collaborative environment where your contributions are valued? If so, we have the perfect opportunity for you! Our client is looking for a dedicated and enthusiastic Customer Service Advisor to join their dynamic team in Chessington.

Location: Chessington
Salary: 25,000 to 28,000 per annum
Type: Office-based

Hours: 8:00am to 5:00pm, Monday to Friday
Team Size: 10 in the Customer Service team

About the Role:
As a Customer Service Advisor, you will play a crucial role in delivering outstanding support to our customers. Your primary responsibilities will include:

• Customer Support: Provide excellent support over the phone and via email, addressing inquiries and resolving issues promptly.
• Order Management: Assist with processing orders, returns, and exchanges to ensure a seamless customer experience.
• Product Knowledge: Maintain a thorough understanding of our products to effectively assist customers and provide accurate information.
• Complaint Resolution: Handle customer complaints with empathy and professionalism, striving for swift and satisfactory resolutions.
• Team Collaboration: Work closely with other team members to ensure customer queries are resolved efficiently.
• Documentation: Keep accurate records of customer interactions and transactions.

Requirements:

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team and independently.
• Proficiency in using customer service software and Microsoft Office.

Why Join them?

• Convenient Location: Our office is easily accessible, with parking available for your convenience.
• Supportive Team Environment: Work alongside a friendly and motivated team that values collaboration.
• Competitive Salary: Earn between 25,000 and 28,000, reflecting your skills and experience.
• Great Benefits package

If you are a motivated individual with a passion for customer service, we would love to hear from you! This is your chance to contribute to our commitment to delivering outstanding customer experiences.

Apply Now!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our Windsor based client are looking to appoint a bright and articulate team member to join their New Business team.

The successful candidate will need to be very comfortable speaking to business owners over the phone and email. They must be able to connect, show empathy, and build and maintain lasting business relationships. The New Business Advisor is integral to enhancing the strategic execution of new business applications.

This is an entry level role for a candidate who wants to work in a fast but fun office based role, has good customer service skills and really wants to get stuck in there are exciting times ahead for this company!

What we're looking for

• Excellent spoken and written English is a must

• Be extremely comfortable speaking to applicants over the phone

• Excellent organisational skills and be able to follow procedures

• Be friendly, professional and hold a business-like manner when speaking to our applicants

• Keen to learn and be open to change with our evolving practices Required Qualifications

 • Minimum of 1 year experience in a customer service role, preferably in the financial services

• Keen to learn and be open to change with our evolving practices

Required Qualifications

• Minimum of 1 year experience in a customer service role, preferably in the financial services

• Excellent communication skills

• Proficiency in CRM systems and data analysis tools

• Excellent organisational skills and meticulous attention to detail

• Excellent spoken and written communication skills

• Fluent in English

Position: Customer Service Advisor
Sector: Housing Repairs
Location: Basildon / Billericay
Salary: Up to £27.5k per annum 

We are looking for a customer care call handler to join our team in Basildon. Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.

Responsibilities:

• Provide fantastic customer service support to all incoming calls including residents, clients, other departments.
• Responsible for inbound calls with a helpful, with a professional approach
• Distribute incoming calls to the relevant department.
• Book appointments for works by telephone and email.
• Manage large amounts of inbound calls, emails and webchats calls in a timely manner.
• Identify customers’ needs and pass to correct department
• Build sustainable relationships with residents / clients.
• Always put the customers needs first.
• Administration duties.
• Take ownership for responding to inbound communications (calls and emails).
• Demonstrate good understanding of the different customer groups/personas, and tailor your style and response to appropriately meet the customer’s needs.
• Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated (e.g. contact details, preferred contact method, etc).
• Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.
• Where possible and appropriate, help the resident to self-solve simple and low risk issues (e.g. checking the status of ther gas or electricity meter, re-setting a blown fuse, etc).
• Where an appointment is required, work to ensure that it is offered in line with contractual Service Level Agreements (SLAs), the customer’s preferences and Operational constraints.
• Ensure that the system is updated in a timely manner so that the client and the Operations team are in receipt of the most up to date information.
• Where a resident wants to re-book an appointment, it may be necessary to liaise direct the Planners and Service Controllers to communicate short-notice changes.
• Capture detailed notes on the system to support operatives in completing a first time fix on site.

Experience Required

• You will have previous administrative experience with evidence of delivering excellent customer service and maintaining high quality relationships.
• You will have excellent interpersonal skills and deliver effective interaction with all internal and external stakeholders.
• You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the contract.
• You will have excellent telephone skills and be able to obtain detailed information from telephone discussions.
• Repairs knowledge preferred

For more information please call Leah Seber at Build Recruitment, or apply with your CV today.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Join Our Team As A Customer Service Advisor!

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

Rate of pay: 12.21 per hour

Full Time: Full time hours, shifts allocated between 8:30-17:30

Location: Fully onsite in Queensway, Stevenage, SG1 1FN

Start date: 30th June 2025

What is required from you: Basic DBS, Full right to work in the UK, 3 years employment history

Job description:

To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating with HCC via social media channels such as Twitter or Facebook. Correspondence by letter and other "white mail" will also be in scope for this role. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
• Capture, maintain and ensure quality and safety of customer data.
• Assessing claims and dealing with customer enquiries via electronic means.
• Supporting the Department's aim in the digitisation of all claimant services.
• Delivering and maintaining individual and team targets.

Essential:

• Excellent communication skills - both verbal and written
• Good telephone skills
• Ability to converse at ease with members of the public and provide advice in accurate spoken English
• Combination of skills and experience in contact centre or customer service.
• PC literate with excellent keyboard skills
• Good communicator, highly customer focused.
• Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for which the necessary training will be provided.
• Understanding of the citizen portal (training will be provided)
• Ability to deal professionally with multi contact channels including webchat/social media etc
• Able to convey information specific to caller's needs.

Requirements:

• Good verbal and written English communication skills.
• Ability to follow instructions and processes.
• Resilience and the ability to work in a fast paced, high pressured team environment.
• Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

A logistics company based in Belvedere are looking for an experienced and ambitious individual to join their growing team.  

You must be motivated, able to work to strict deadlines, organised as well as having the ability to deal with customers in a calm and professional manner.

If you have experience working as a Client Service Executive within a office environment with good communication skills, a proactive approach and good problem solving skills then this could be the role for you!

Duties

• Provide excellent customer service across the business via email and telephone support to all clients, respond to queries quickly and effectively and escalate as appropriate.
li>Manage multiple tasks and prioritise effectively.
• Ensuring a proactive approach to problem solving.
• Working to tight deadlines and overcoming logistical challenge.
• Communicate effectively with other team members, management, and customers.
• Co-ordinate and organise the extraction of data from internal and external systems as and when required.
• Capture and Input Clients data.
• Obtaining and distributing proof of delivery (POD) reports for customers.
• Producing internal and external reporting as required.
• Highlight any deficiencies in service to your line manager.
• Deal with client complaints; investigate with 3rd party suppliers and keep client informed of complaint progress throughout
• Liaising with third party suppliers and contractors on a regular basis ensuring client schedules and targets are met.
• Handling tracking and delivery queries.
• Prompt telephone answering.
• Ensure adherence to all Health & safety disciplines.
• General clerical duties (Filing, photocopying, scanning etc)

This role is extremely detail and procedure driven, dealing with client requests, delivery issues logistics and scheduling of jobs. 

This role will suit someone that is methodical, proactive, has good initiative and is client focused.

Please send you CV now for an immediate interview and start

£27k

8.00 – 4.00

9.00 – 5.00

Lots of progression