44,888 Service Associate jobs in the United Kingdom

The opportunity

We have an opportunity for a talented Customer Service Associate to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Joining our central contact centre, you will play a key role in supporting our customers by providing them with exceptional service when they call in by telephone or email us with their queries. You will receive training on two of our business lines – Savings and Omni Capital Retail Finance. 

Our Savings customers might be calling to find out more about our products and to better understand our online services. They might be calling to open a new account or requiring help and support with an existing account, you will be ensuring their queries are answered effectively whilst always maintaining a positive Castle Trust Bank brand.

Omni Capital, our retail finance division, partners with retailers nationwide to provide their customers with credit solutions, that allow them to spread the cost of their purchases. You will be responsible for dealing with a variety of customer queries about their account status and balance, through to if they are having difficulty in making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you.

We also manage customer contact through email and messages sent through our online portal so your written output needs to be of a high standard.

This is a full-time role based from our Basingstoke office, hours are Monday to Friday 09:00 to 17:30. Start date expected to be September 2025.

What we are looking for in you….

What is important to us is that you have proven experience working in a customer service setting dealing with customers in a telephony environment and used to taking a volume of calls every day. If you have previous experience in financial services then this would be an advantage, however this can be taught. What is more important is that you have a positive attitude with a passion for supporting and helping people and delivering a first-class customer experience. You will need to be confident in using computer systems, however training will be provided in terms of the specific systems that we use.

What is equally important is that you are self-motivated whilst being comfortable working well as part of a team with the ability to pay meticulous attention to detail. The role is varied; therefore, you will need to be comfortable in prioritising your tasks effectively and completing them proactively. Our environment is constantly evolving; therefore, it is also important that you are comfortable with adapting to change. You will need to be confident working with various computer systems; therefore, it is desired that you have a good understanding of Microsoft Office products.

What’s in it for you…

As well as a competitive salary (starting at £24,500 per annum, rising to £26,500 once competent in role), we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering. 

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Recruitment process

1) Initial call with HR to discuss your application

2) Interview with the hiring team at our Basingstoke office

Caught your attention?  If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work! 

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact 

Check out our careers page:     

Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, Brighton and Bath, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

As a Community Associate (our version of Front Desk Service Associate), your role goes far beyond reception duties. You’ll be the heart of our workspace, blending customer service and operational excellence to deliver an exceptional member experience. If you thrive on variety, enjoy problem-solving, and love building connections, this role is for you.

Read ‘A Day in the Life of a Community Associate ’ to learn more about the role. 

Key Responsibilities:

As part of our vibrant Community team, you’ll be at the forefront of delivering exceptional service and creating a welcoming environment for our members. While every day brings something new, your responsibilities will include:

• Front Desk & Member Support; Be the go-to person for members, managing the front desk and delivering excellent customer service.
• Housekeeping & Compliance; Conduct cleaning and site checks to keep our spaces safe, compliant, and looking great.
• Operational Excellence; Resolve building and member issues promptly and assist the Community Manager in maintaining security and compliance.
• Community Initiatives; Event management for our popular member initiatives, such as Cake Wednesdays and Friday Drinks Trolley, to foster a lively, connected community.
• Building relationships with members; Anticipate needs, offer support, and find ways to surprise and delight.

Requirements

We’re looking for someone who is:

• Charismatic: Positive, engaging, and approachable.
• Resilient: Stays proactive and positive, even when challenges arise.
• Service-Minded: Thrives on helping others and delivering great experiences.
• Hardworking: Willing to roll up your sleeves and take on any task.
• Detail-Oriented: Notices the small things and takes action to maintain high standards.

Benefits

Why Join Us?

• Salary: £28,850

• Time Off: 31 days including bank holidays