644 Service Contract Support Administrator jobs in the United Kingdom

Service Support Administrator

Starting salary: £26,522.50 per annum

Monday Friday. 37.5 hour working week. Monday Thursday, 8:30am 5pm and Friday, 8:30am 3:45pm (45 minute lunch break).

Holiday entitlement: 32 days (including 8 Bank Holidays)

Kettering area. Office based.

Permanent

Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturi.

WHJS1_UKTJ

An exciting opportunity has come available for a Senior Service & Support Administrator to join the growing team at Brightwell. In this key role, you will be responsible for handling daily service and support activities, including incident triage, escalation & resolution, business communications, access requests and mentoring junior team members.

What you’ll do:

• Triage and action business support queries, escalating where needed to ensure resolution within specified service levels.
• Communicate incident updates and support responses to the business in accordance with established protocols and best practices.
• Manage staff access to administrative applications; including new starters, leavers and changes to access, in accordance with established protocols and best practices.
• Support Service and Support team members in their day-to-day tasks
• Support aspects of the annual internal audit where relevant to the team and in accordance with requirements.
• Contribute to the preparation of management information, reports, and client presentations as required.
• Contribute to the prioritisation of the on-going list of defects and change requests.

This role would suit someone with:

• A track record of delivering technical support, troubleshooting, and user assistance to end users of software applications,
• Knowledge and experience of using service management systems to classify, track and resolve software service tickets to deliver within specified service standards.
• Strong service mindset and ability to respond to issues and queries from users
• Strong diagnostic, analytical and process skills.
• Robust decision-making skills to support triage, escalation and problem-solving activities
• Experience engaging with senior stakeholders
• A positive and professional attitude including willingness to apply learning and new ways of working
• Strong interpersonal skills and ability to work in a cross functional team
• The ability to work to deadlines and manage workload appropriately
• Excellent experience, knowledge and proven capability of Microsoft Office applications, in particular Microsoft Excel

Desirable

• Experience in pensions administration systems
• Understanding of core functionality of Intellipen Pensions Administration system

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 10%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free on-site parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Position: Service Contract Support Administrator
Job ID: 2190/53
Location: Stockport 
Rate/Salary:£24.00 per hour 
Benefits: Great benefits 
Type: Contract 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Service Contract Support Administrator (SAP Experience)

Typically, this person will provide efficient administrative support to the contract management team, ensuring smooth operation of service and sales processes from order entry through to delivery and invoicing. They will be highly organised, have strong attention to detail, and possess hands-on SAP experience for order management, data entry, and reporting.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Service Contract Support Administrator:

• Process quotations, orders, and invoices using SAP.
li>Maintain accurate customer, pricing, and cost records.    < i>Liaise with production, logistics, and finance for order fulfilment            
• R spond to customer queries and provide order status updates.            
• G nerate reports and KPI data from SAP and Excel.              

Qualifications and requirements for the Service Contract Support Administrator:

• Pr ven experience in sales support, contract administration, or order processing.          
• trong SAP skills (order management & reporting).        
• ighly organised with great attention to detail.          
• xperience in manufacturing, marine services, engineering, or a similar industry.
• Knowledge of CRM systems.

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

Position: Service Contract Support Administrator
Job ID: 2190/53
Location: Stockport 
Rate/Salary:£24.00 per hour 
Benefits: Great benefits 
Type: Contract 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Service Contract Support Administrator (SAP Experience)

Typically, this person will provide efficient administrative support to the contract management team, ensuring smooth operation of service and sales processes from order entry through to delivery and invoicing. They will be highly organised, have strong attention to detail, and possess hands-on SAP experience for order management, data entry, and reporting.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Service Contract Support Administrator:

• Process quotations, orders, and invoices using SAP.
li>Maintain accurate customer, pricing, and cost records.    < i>Liaise with production, logistics, and finance for order fulfilment            
• R spond to customer queries and provide order status updates.            
• G nerate reports and KPI data from SAP and Excel.              

Qualifications and requirements for the Service Contract Support Administrator:

• Pr ven experience in sales support, contract administration, or order processing.          
• trong SAP skills (order management & reporting).        
• ighly organised with great attention to detail.          
• xperience in manufacturing, marine services, engineering, or a similar industry.
• Knowledge of CRM systems.

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

Department: Ecommerce & Purchasing

JOB PURPOSE

This is a dual role to the business which includes assisting both the Purchasing team, and the Ecommerce team. To respond to customer communications (phone, email and socials) and purchases goods and/or services for the business to use or sell. Ensures the Ecommerce department retains its 5 star rating and purchasing department obtains quality products for competitive prices in a timely fashion.

TEAM VALUES

• Willingness to learn - demonstrate an enthusiasm for learning by seeking out opportunities to increase understanding, taking on board feedback and applying new skills.

• Team work - willingness to help others, an awareness of your own impact on colleagues and customers.

• Communicate effectively and be respectful to the views of others.

• Motivation - the desire to act in service of a goal. It's the crucial element in setting and attaining one's objectives.

• Quality focus - a good attention to detail, looking for ways to improve.

• Personal responsibility and resilience - take accountability and responsibility for your work, think about the customer and commercial impact. Maintain a positive approach when faced with problems and being persistent in your approach to getting things done.

• ·Problem solving - think things through logically before acting; asking for help when needed is important.

DUTIES:

• Respond to customer enquiries through the website, eBay, email and social media.

• Act as customer champion liaising with the sales, operations and technical teams to provide customer issue resolution.

• Assist the purchasing team with purchase orders, tracking and documentation.

• Maintaining, and updating delivery dates from suppliers, for outstanding orders.

• Supporting with introduction of new product lines to the inventory.

• Adherence to company pricing policies.

• Develop and maintain strategic relationships with suppliers and vendors.

• Work with relevant departments to manage inventory requirements.

• Direct continuous improvement of processes in line with changing organisational needs and market conditions.

• Creation of stock profiles.

• Continuous sourcing of new special products and hard to find parts.

• Monitor and report on damaged parts from suppliers.

• Process and arrange supplier returns as and when required.

• Monitor and improve efficiency to maximise customer satisfaction on outstanding orders.

• Dedicated focus on the reduction of supplier carriage in costs.

• Order all PPE & H & S products

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person

Requirements

Key Attributes:

• Proactive with good written and verbal communication skills

• Committed to making the business a success. 'Drive for Results' is the enthusiasm and desire to meet and exceed objectives, targets and improve one's own performance. It is about being frustrated with the status quo, wanting to improve the way we do things and making it happen.

• Computer literate & comfortable with Social Media & other web platforms

• An interest in cars and a basic understanding of the mechanical aspects of classic cars

• Attention to detail

• Good timekeeping

• Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing.
• Maintain and update customer records, pricing, and cost information.
• Generate sales reports, forecasts, and KPI data from SAP for management review.
• Track orders and liaise with internal departments to ensure timely fulfilment.

• Respond promptly to customer queries via phone and email.
• Provide order status updates, shipping information, and resolve delivery issues.
• Support the contract management team in preparing quotations, contracts, and tender documents.

• Liaise with production, logistics, and finance teams to coordinate orders.
• Ensure all sales documentation is accurate, complete, and compliant.
• Support marketing and promotional campaigns with administrative tasks.

• Prepare monthly sales performance reports using SAP and Excel.
• Maintain accurate sales pipeline and customer account data.
• Identify process improvements to increase efficiency and accuracy.

• Proven experience in a service sales support, sales/contract administration, or order processing role
• Strong proficiency in SAP (order management, reporting, data maintenance).
• Excellent MS Office skills, especially Excel.
• Strong organisational and multitasking skills.
• High attention to detail and accuracy.

• Experience in manufacturing, marine services, engineering.
• Knowledge of CRM systems.

• 14.00 - 16.00 per hour DOE (Weekly Pay)

• Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing.
• Maintain and update customer records, pricing, and cost information.
• Generate sales reports, forecasts, and KPI data from SAP for management review.
• Track orders and liaise with internal departments to ensure timely fulfilment.

• Respond promptly to customer queries via phone and email.
• Provide order status updates, shipping information, and resolve delivery issues.
• Support the contract management team in preparing quotations, contracts, and tender documents.

• Liaise with production, logistics, and finance teams to coordinate orders.
• Ensure all sales documentation is accurate, complete, and compliant.
• Support marketing and promotional campaigns with administrative tasks.

• Prepare monthly sales performance reports using SAP and Excel.
• Maintain accurate sales pipeline and customer account data.
• Identify process improvements to increase efficiency and accuracy.

• Proven experience in a service sales support, sales/contract administration, or order processing role
• Strong proficiency in SAP (order management, reporting, data maintenance).
• Excellent MS Office skills, especially Excel.
• Strong organisational and multitasking skills.
• High attention to detail and accuracy.

• Experience in manufacturing, marine services, engineering.
• Knowledge of CRM systems.

• 14.00 - 16.00 per hour DOE (Weekly Pay)

WHJS1_UKTJ

Red Snapper Recruitment are recruiting for Administrative Support for a 4-week contract with a National Regulator based in Glasgow.

You will be contributing to the improvement of corporate knowledge retention and facilitate good organisational governance and regulatory excellence. You will be modernising and improving the filing system structure and ease of access to documentation for the team.

Location - Hybrid (2 days in Glasgow Office, 3 days working from home)
Pay Rate - 110 PAYE / 138.88 UMB per day
Contract - 4 weeks

Main duties and responsibilities

• To build a suite of inter-linked pages within the internal SharePoint system which allows a simple and usable front-facing interface for accessing and navigating the wealth of records and information stored within the team filing system. In effect, building the structure of a simple internal website for navigating the SharePoint folders.
• The Secretariat Team will discuss and agree with you on the appropriate structure and explain what kind of functionality we are trying to achieve.
• Progress will be reviewed on an ongoing basis with the Manager to allow for adjustments or iterations based on usability feedback.
• Final structure and functionality do not need to align directly with existing internal SharePoint, but elements of good design or practice should be used.

Person Specification

• Good time management and task prioritisation.
• Ability to work within an already-established team, while working to clear instructions on a specific piece of work.
• Experience of building, developing or maintaining simple and user-friendly internal websites, intranet pages or SharePoint sites.
• Experience of working on short-term "task and finish" projects.
• Knowledge of Microsoft SharePoint and wider Microsoft Office applications.
• Understanding of the concepts of organisational structures / corporate knowledge retention and usability / accessibility.

This job description provides an overview of key duties and responsibilities and is not exhaustive. You may be expected to undertake other duties and responsibilities within the scope of your role and as appropriate for your grade.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR is a public safety & enterprise security recruitment specialist.

We assist public safety employers find the right talent.

We assist all employers when they want to source public safety and enterprise security skills and experience.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.