122 Service Delivery jobs in the United Kingdom

IT Service Delivery Manager - Mergers & Acquisitions

80,000 - 90,000

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

About us

Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance

Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.

About the Role:

We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners

What we are looking for in skills and experience

The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment.

Key Responsibilities

• Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support.
• Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions.
• Ensure service quality through effective incident, problem, and change management (aligned to ITIL).
• Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners.
• Maintain system performance, availability, and resilience across all platforms.
• Act as escalation point for Major Incidents liaise with technology leadership team as needed.
• Collaborate with security, architecture, and delivery teams to ensure operational alignment.
• Ensure best practice is followed and appropriate measures are in place to continually review and realign as needed.
• Contribute to the roadmap to build a high-performing IT team focused on accountability and service excellence.
• Oversee vendor contracts, and technology asset management.
• Support compliance, audit readiness, and IT governance activities
  
  What we are looking for in the candidate
  
  Essential:
• Significant experience in IT operations, with experience in hybrid in-house/MSP environments.
• Experience in a startup / scale up environment
• Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management.
• Proven ability to manage MSPs and lead transitions to internal teams.
• Familiarity with ITIL, DevOps CASM;.
• Strong experience of working in Agile environments and practices.
• Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models.
• Results driven, will always go the extra mile to deliver expected outcome
• Experience of providing out of hours support for high severity incidents
• Exposure to "follow the sun" support models
• Effective team leadership and stakeholder management skills.
• Strong commercial awareness and problem-solving ability.

Desirable:

• Strong experience of working with Agile delivery methods and practices Personal Attributes
• Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment.
• Meticulous in identifying potential risks and ensuring compliance with standards.
• Proven track record in building and maintaining strong relationships
• Excellent verbal and written communication skills to effectively convey security policies and procedures.
• High ethical standards and a commitment to maintaining confidentiality and trust.
• Ability to stay flexible and adapt to the rapidly changing cybersecurity landscape.
• Works well with other departments and stakeholders to integrate security best practices

Service Delivery Manager
Hours:  Monday to Friday, 08:00 – 17:00
Location:  Wakefield, West Yorkshire, WF2

£30,000 - £35,000 & bonus

This is not just a job — it’s a mission-critical role  in a 24/7 service-based business  where failure is not an option . Clients are demanding, and we share their pain . Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist .

We are recruiting an experienced, commercially aware Coordinator  who thrives in a reactive, high-pressure environment  and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

 Job Responsibilities:

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers  across the North Central region
• Schedule urgent and planned works, ensuring no delays, no excuses
• Be the first point of contact  for clients — professional, positive, and proactive
• Manage strict deadlines , tight budgets , and high expectations
• Work closely with purchasing and sales teams  — we are one team, one goal
• Ensure site surveys , quotations , and installations  are completed on time
• Handle credit checks , supplier coordination , and subcontractor management
• Constantly reschedule resources  to meet shifting priorities
• Deliver smooth project execution  from start to finish

• Service Repair Coordination : Reactive scheduling, urgent client support, engineer dispatch
• PPM Coordination : Planned maintenance, quoting, supplier liaison, profitability tracking
• Client Communication : Clear, confident, and always positive
• Commercial Awareness : Protecting and enhancing margin on every transaction

 Experience required:

• Proven experience in reactive and planned project coordination
• Experience leading a team
• Strong organisational skills and commercial acumen
• A natural instinct for customer care

If you do have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds

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Service Delivery Manager

Salary : 35,000 per annum with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : Units 11A and B, Former GKN Works, Sheepbridge Lane, Sheepbridge,Chesterfield. S41 9QD

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Using digital systems on a daily basis to manage services and people.
• Monitor and assess performance metrics, implementing improvement initiatives as required.
• Liaise with other Veolia Managers and staff to promote a coordinated approach to service delivery and functions.
• Ensure that all health and safety regulations and protocols are adhered to within the team.
• Undertake pricing for all ad-hoc/unscheduled works on behalf of the service.
• Provide accurate and competitive quotations for service requests.
• Address complaints and service-level inquiries on behalf of the service.
• Conduct thorough investigations, of any accidents involving employees, vehicles, or equipment.
• You will be required to carry out disciplinary and grievance processes and procedures and ensure that employees follow all procedures correctly, in line with company policy.
• Arrange and conduct inspections to assess compliance and identify areas for improvement.
• Monitor, manage and maintain the on-board allocation through the ECHO framework.
• Promptly report close calls, accidents, incidents, and safety concerns.
• Conduct activity checks on the EcoOnline platform.
• Occasional driving and loading will be required.

What we're looking for;

Essential:

• Excellent communication skills
• Team work
• Ability to work well under pressure- in a fast paced, changeable environment
• Leadership skills- ability to lead and provide instructions to large workforces
• HGV licence

Desirable:

• IOSH managing safely
• Computer literature

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Service Delivery Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.

Please note you will require current active SC clearance and be available to work on client site 3 days a week.

The Role
As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.

The Responsibilities/Requirements

Delivery Leadership
* Manage services to make sure that we deliver what we've promised to our customers and our own organisation
* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues
* Prepare and deliver service reports and participate in reviews with customers and colleagues.
Change Delivery Management
* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services
* Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.
Business Management
* Make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers' business and our place in that business
* Contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.
Contract Management
* Support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate
Relationship Management
* Be the primary interface to one or more stakeholders within the customer organisation. You'll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.
People Management
* Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed
* Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Technical Service Delivery Manager
Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business.

Key Responsibilities:

Service Delivery Excellence

• Own operational targets and ensure services are running smoothly, securely, and efficiently.
• Use ITSM tools to log, track, and resolve issues with precision.
• Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter.
• Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed.
• Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure.

Customer Relationship Management

• Lead regular service review meetings and act as the go-to contact for your portfolio of clients.
• Build lasting relationships by understanding each client's goals, pain points, and success metrics.
• Handle escalations like a pro and mitigate risks before they become issues.

Data-Driven Reporting

• Monitor and report SLA metrics transparency is key.
• Create detailed service reports and forecasts to guide strategic planning.
• Keep documentation airtight and current.

Collaboration & Growth

• Work alongside sales and solution architects to identify service growth opportunities.
• Shape IT strategies and roadmaps aligned to client needs and industry trends.
• Mentor service delivery colleagues and contribute to a high-performance culture.

Process & Problem Solving

• Dig deep into root causes, streamline processes, and drive service innovation.
• Work cross-functionally to create smarter workflows and enhance client outcomes.

Continuous Improvement

• Actively participate in workshops, training, and process reviews.
• Help design and implement service delivery best practices.

Experience Required:

• Experience in a Service Delivery role (ideally in an MSP or multi-client environment).
• Experience in a leadership or managerial capacity.
• Proven ability to manage medium to large scale client environments (500+ users).
• Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS).
• Outstanding communication, problem-solving, and stakeholder management skills.
• Passion for service excellence and a proactive approach to continuous improvement.

Advantageous:

• ITIL qualification (intermediate or higher preferred).
• Experience with Autotask or similar ITSM tools.
• Project or transition management experience.
• Customer excellence training or certifications.

What's In It for You:

• Hybrid working (3 days in-office, 2 from home).
• 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave.
• Career development through a structured mentoring and progression plan.

If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Delivery Manager – MSP
Brighton, BN1 (primarily on-site, 1 day hybrid)
£50,000 - £5,000 plus benefits

My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.

They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients.

What you’ll be doing

• Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support
li>Driving improvements in service delivery processes, performance, and client satisfaction
• Working closely with the Operations Manager and wider leadership team to influence strategy and growth
• Managing and reporting on KPIs, SLAs, and service metrics
• Ensuring best use of tools and systems, including the ConnectWise suite
• Building strong relationships with clients and acting as a trusted point of contact

What We’re looking for

< i>Previous MSP experience – you’ll understand the pace, priorities, and client demands of the MSP world
• Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.)
• Someone who thrives on building teams, improving processes, and delivering excellent client service

Why Join My Client?

• Be part of a growing MSP with a reputation built on long-term client partnerships
• A leadership role with real influence and visibility
• Supportive, close-knit culture where face-to-face collaboration matters
• Competitive salary (£50k+ de nding on experience)
li>Pool car available for client visits

If you’re ready to lead, inspire, and take service delivery to the next level, we’d love to hear from you.

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Service Delivery Manager

Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team.

Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations.

They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation.

As a Service Delivery Manager, you will need to have/be:

• 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment.
• Demonstrable experience managing hardware/software solution rollouts.
• Strong understanding of camera technology, telematics systems, or fleet management tools.
• Proven ability to lead cross-functional teams and manage external suppliers or partners.
• Excellent organisation skills and attention to detail; you thrive on keeping complex projects on track.
• Confident communicator who can present to customers, internal teams, and senior stakeholders.
• Resilient, resourceful, and adaptable in fast-paced or ambiguous situations.
• A technical mindset and eagerness to learn-whether about CAN integration, AI dash cams, or connected vehicle standards.
• A valid UK driving licence and willingness to travel as needed.

Details:

• Salary : 30, 000 rising to 32, 000
• Working Hours : Full time, Monday - Friday, 8.30am - 5.00pm
• Location : Shenstone, Lichfield
• Duration : Permanent

Role of Service Delivery Manager:

As a Service Delivery Manager, you will be responsible for managing and delivering their connected hardware and software solutions to clients. You will work cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery.

Your key responsibilities:

• Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments.
• Serve as the primary delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support.
• Define project scope, success criteria, and key deliverables; create detailed project plans and ensure milestones are met.
• Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments.
• Identify potential delivery risks and proactively mitigate them through planning and escalation.
• Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs.
• Facilitate regular check-ins, stakeholder updates, and delivery reviews with internal and external teams.
• Champion continuous improvement, capturing lessons learned and feeding insights back into the service and product offerings.

Benefits of working as a Service Delivery Manager:

• 23 days plus bank holidays
• Free onsite parking
• Pension scheme

Service Delivery Manager

Location: Wakefield, WF3

About us

A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware Service Delivery Manager to lead our team and drive performance.

The Role

This is a key leadership position within our Service Delivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and ensure that all aspects of service delivery meet high standards.

Key Responsibilities

Engineer Management:

Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations.

Communicate clearly and consistently to manage workloads, priorities, and client expectations.

Service Delivery Oversight:

Oversee all aspects of reactive and planned maintenance, ensuring timely and high-quality execution.

Maintain urgency and energy across all delivery activities.

Client Communication:

Maintain constant contact with key clients to ensure satisfaction and manage expectations.

Represent brand values in all client interactions.

Commercial Performance:

Retain and grow GP margin through efficient service delivery and cost control.

Support the Sales Team by aligning delivery with commercial goals.

Performance & Discipline:

Deliver all KPIs and enforce agreed operational disciplines.

Conduct regular reviews of team performance and service standards.

Team Leadership:

Foster a strong team spirit while maintaining clear authority as the Manager.

Be prepared to adopt a firm management style when necessary to achieve results.

Candidate Profile

Strong Character & Leadership:

Comfortable leading without needing to be “everyone’s friend.”

Able to make and enforce decisions with confidence and clarity.

Commercially Savvy:

Understands the financial impact of delivery decisions and acts accordingly.

Energetic & Motivational:

Brings consistent energy to the team and drives urgency in all aspects of delivery.

Clear Communicator:

Maintains open and effective communication with engineers, clients, and internal teams.

What We Offer

Full support from senior leadership

A key role in strategic growth plans for 2026

A fast-paced, high-performance culture

If you have any questions regarding this role, please contact Jake Norfolk-Lee at Interaction Recruitment.

INDLEE