143 Service Delivery jobs in the United Kingdom

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner.  Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption 
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
•  Ensure that safety issues are reported in line with Company procedures

• SHEA (Gas)
• NRSWA 1991 (Supervisor))
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Service Delivery Manager (Evening shift)

Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

IT Service Delivery Manager - Mergers & Acquisitions

70,000 - 80,000 PA

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years.

Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Key Responsibilities

* Lead a specialist M&A IT team

* Own end-to-end IT delivery during acquisitions: due diligence to post-integration

* Assess target company IT environments, risks and compatibility

* Create and manage IT integration/separation plans, including TSAs and roadmaps

* Oversee data migration, infrastructure alignment and app rationalisation

* Ensure uninterrupted IT services and maintain high SLA performance

* Manage IT incidents, requests, changes and problems (ITIL framework)

* Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)

* Coordinate with external vendors and manage service contracts

* Ensure regulatory, legal and cybersecurity compliance during transitions

* Capture lessons learned and improve playbooks for future M&A initiatives

* Support change management, onboarding and documentation across projects

Requirements

* Extensive experience in IT service delivery/operations within M&A environments

* Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)

* Experience with complex IT integrations, carve-outs and cloud migrations

* Excellent stakeholder and vendor management skills

* PRINCE2 or equivalent project management expertise

* Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)

* Ideally ITIL v4 Intermediate+ certified

* Background in infrastructure, enterprise architecture or transformation will be highly favoured

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

National Express are recruiting an experienced Service Delivery Officer to join the team. Based at our Stansted location , the successful candidate will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day today basis.

What you'll do:

• Ensure all drivers are safe and fit to be at work at all times
• Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
• Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems. To manage the dispatch and return of service
• Manage the allocation of work to drivers ensuring the efficient application of Company guidelines, to maximise the benefits of work coverage. To ensure Company and legislative regulations are adhered to in respect of the bus service operation e.g. Road Traffic Act
• Monitor and record drivers absence and sickness, so this can then be forwarded to line Management. To receive and take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products
• Issue information to drivers e.g. wages, counselling, disciplinary or commendation letters. To keep the drivers notice board outside the Traffic office up to date with out of date notices taken down
• Record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department on a daily/weekly basis
• Undertake driving duties, as and when required (if applicable). To be able to demonstrate flexibility in line with operational requirements. To be able to document any predictable and unpredictable delays in service and set emergency diversions as required. To be able to log all communications (communications log) with all external bodies in relation to service reliability/ disruption. To maintain good housekeeping and conform to health and safety, environmental regulations
• Duties and Responsibilities vary from time to time and the post holder will be expected to perform other such duties, which are reasonably comparable in accordance with the conditions appertaining to the post and to meet operational requirements   

What you'll need:

• Experience in EU & Domestic Hours, plus competence in relevant systems ( DAS, EP Morris, Merit etc )
• PCV Licence
• First Aid,  and Fire Warden trained
• Working knowledge of the bus and highway network in the relevant geographical area

What we offer in return for your hard work and commitment.

• Free Bus & Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Technical Service Delivery Manager
Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London

Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business.

Key Responsibilities:

Service Delivery Excellence

• Own operational targets and ensure services are running smoothly, securely, and efficiently.
• Use ITSM tools to log, track, and resolve issues with precision.
• Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter.
• Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed.
• Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure.

Customer Relationship Management

• Lead regular service review meetings and act as the go-to contact for your portfolio of clients.
• Build lasting relationships by understanding each client's goals, pain points, and success metrics.
• Handle escalations like a pro and mitigate risks before they become issues.

Data-Driven Reporting

• Monitor and report SLA metrics transparency is key.
• Create detailed service reports and forecasts to guide strategic planning.
• Keep documentation airtight and current.

Collaboration & Growth

• Work alongside sales and solution architects to identify service growth opportunities.
• Shape IT strategies and roadmaps aligned to client needs and industry trends.
• Mentor service delivery colleagues and contribute to a high-performance culture.

Process & Problem Solving

• Dig deep into root causes, streamline processes, and drive service innovation.
• Work cross-functionally to create smarter workflows and enhance client outcomes.

Continuous Improvement

• Actively participate in workshops, training, and process reviews.
• Help design and implement service delivery best practices.

Experience Required:

• Experience in a Service Delivery role (ideally in an MSP or multi-client environment).
• Experience in a leadership or managerial capacity.
• Proven ability to manage medium to large scale client environments (500+ users).
• Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS).
• Outstanding communication, problem-solving, and stakeholder management skills.
• Passion for service excellence and a proactive approach to continuous improvement.

Advantageous:

• ITIL qualification (intermediate or higher preferred).
• Experience with Autotask or similar ITSM tools.
• Project or transition management experience.
• Customer excellence training or certifications.

What's In It for You:

• Hybrid working (3 days in-office, 2 from home).
• 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave.
• Career development through a structured mentoring and progression plan.

If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

This role is hybrid, offering the flexibility of working from site, office and home.

We can Offer You:

• Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office
li>Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth : Ongoing professional development to keep you at the top of your game

Your Role:

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
< i>Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management

What We Need from You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license is essential
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations
• Prior experience in managing engineers and liaising with clients is highly desirable

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 18th August 2025 (We may close early due to high demand)

Service Delivery Manager

Salary : 40,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday

Location : 9 - 13 St James Mill Road, Northampton, NN5 5JW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

• Driving Licence
• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste and/or Fleet management experience
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling