45,222 Service Delivery jobs in the United Kingdom

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

• p>Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

< i>

Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

< i>

Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

If you're ready to deliver excellence and grow with a forward-thinking team—apply now .

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.

Join Our Team as a Service Delivery Coordinator!
Location: Tamworth
Contract Type: Temporary

Working Hours: Monday to Friday, 17:00pm - 01:30am

Are you ready to make a difference in the Logistics & Transportation industry? We're on the lookout for a dynamic Service Delivery Coordinator who thrives in a fast-paced environment and loves to keep things running smoothly!

What You'll Do:
As our Service Delivery Coordinator, you will be the heartbeat of our operations. Your day will include:

• Coordinating service delivery schedules to ensure timely execution
• Liaising with clients, drivers, and warehouse teams to maintain seamless communication
• Monitoring performance metrics and identifying areas for improvement
• Assisting in resolving any service-related issues with a smile
• Maintaining accurate records and reporting on service performance

What We're Looking For:

• Strong organisational skills with attention to detail
• Excellent communication and interpersonal abilities
• A proactive approach to problem-solving
• Previous experience in logistics or service delivery is a plus!
• A cheerful attitude and a team player mentality

What's in it for You?

• A vibrant work environment where your contributions are valued
• Opportunities for professional growth and development
• A chance to be part of a dedicated team committed to excellence

If you're excited about making a positive impact and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with us in the heart of Tamworth.

Join us and help deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Service Delivery Manager

Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem management lifecycle.

The Role:
You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit.

Key Responsibilities:

• Manage end-to-end incident and problem resolution processes

• Conduct root cause analyses and implement preventative solutions

• Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes)

• Drive continuous improvement across support operations

• Collaborate with internal stakeholders to enhance service delivery

• Act as an incident commander during high-priority events

• Identify and address training needs across the support team

• Champion customer-centric support and process automation

About You:

• Strong technical understanding of IT operations and service delivery

• Proven experience in incident/problem management (ITIL knowledge preferred)

• Excellent communication, leadership, and analytical skills

• Ability to manage pressure, prioritise workloads, and foster collaboration

• Passion for driving efficiency and delivering great user experiences

What's on Offer:

• 32 days holiday (plus Bank Holidays)

• Enhanced parental leave policies and return-to-work coaching

• Private dental insurance and virtual healthcare access

• Mental health and financial wellbeing support

• Dedicated CPD budget and volunteering day

• Flexible, hybrid working (Leeds HQ)

• Inclusive, pet-friendly office with regular social events

• Ensure exceptional customer service standards are maintained throughout the order lifecycle.
• Provide timely and accurate updates to customers regarding order and delivery status.
• Proactively build and maintain strong customer relationships, understanding client needs and pain points.
• Respond efficiently to queries from both customers and internal teams, both via email and telephone

• Work closely with other coordinators and administrators to meet shared service goals.
• Support training and development of junior team members.
• Motivate the team and contribute to a positive, collaborative work environment.

• Send and manage pick notes to the warehouse; track transit times to ensure prompt deliveries.
• Coordinate with warehouse and logistics teams to resolve issues quickly and maintain smooth workflows.
• Oversee the preparation and routing of order details to logistics providers.
• Monitor and track orders to ensure compliance with delivery commitments.

• Support key account management through quotation processing, order tracking, and documentation (e.g. pick notes, delivery trackers).
• Maintain internal systems by inputting PO data and assisting with invoicing queries.
• Prepare regular reports and performance updates for senior management.

• Monitor and evaluate logistics partner performance, ensuring high service standards and compliance with health, safety, and commercial requirements.
• Participate in the selection of logistics partners and monitor transport costs.
• Identify opportunities to reduce carriage costs and carbon footprint.

• Ensure full compliance with health and safety, quality, and environmental regulations.
• Conduct internal audits and support continuous improvement initiatives.
• Log incidents and follow up on actions using internal systems (e.g. SHEQ, iAuditor).

• Support the planning and delivery of projects, ensuring KPIs for cost and efficiency are met.
• Work with cross-functional teams to review and enhance departmental procedures.
• Proactively suggest and implement process improvements across the business.
• Attend customer meetings to strengthen relationships and better understand service expectations.

• Proven experience in service delivery, logistics coordination, or order fulfilment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritise under pressure.
• High attention to detail and a proactive, solution-focused approach.
• Competent in Microsoft Office and order management systems.
• Previous experience managing third-party logistics partners is an advantage.

• Be part of a forward-thinking, customer-driven team.
• Seize an opportunity to work in a dynamic and growing sector- you'll never be bored!
• Collaborate across departments and play a central role in delivering exceptional service.
• Develop your logistics and operations expertise in a fast-paced environment.
• Make a tangible impact on process improvement and customer satisfaction.

Ready to find the right role for you?



Service Delivery Manager - Collections

Salary : 40,931.36 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday, 8:00am - 5:00pm.

Location : Marsh Road Depot 4/7 Marsh Road HA0 1ES



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
  
• Delivery of a first-time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver/exceed service expectations.
  
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, under performance and disciplinary incidents.
  

What we're looking for;

Essential:

• IT Skills, Experience in a similar environment would be essential.
  
• Experience of working as part of a team with good communication and leadership skills at all levels is necessary.
  
• Basic understanding of Health & Safety at work, with experience of health and safety protocols
  
• Experience in waste management operations
  
• Knowledge of environmental regulations and compliance requirements
  
• Strong understanding of waste handling, disposal, and recycling processes
  
• Excellent project management and organisational skills
  
• Valid Full UK driver's licence
  
• Strong attention to detail and record-keeping abilities
  

Desirable :

• HGV Driving Licence
  
• IOSH training
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.



We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Location: Flexible (Agile working)
Job Type: Full-time, Permanent
Ref: 1457

Telent are looking for x2 Service Delivery Manager(s) to join the Network Services Contracts team - x1 Service Delivery Manager designated to Maritime CA / Blue Light contracts, and x1 Service Delivery Manager designated to Enterprise / Government contracts. This Agile / Hybrid working role that involves working from home and travelling to either one of our Telent offices (Chorley, Warwick, or Camberley) at least 1-2 days per month for collaborative working, and attending occasional customer site visits if or when required - Flexibility and a full UK driving license is required.

At Telent, you'll be part of something bigger-keeping critical networks connected and protected in a 24/7 world. Join us to help deliver smoother, smarter operations across the nation.

Service Delivery Manager - What you'll do:

• Manage incident and service escalations, ensuring SLA and KPI adherence
• Conduct daily reviews of closed incidents and root cause analysis of SLA failures
• Maintain accurate, up-to-date service documentation
• Create and deliver customer SLA performance reports
• Identify and implement service improvement initiatives with internal teams and clients
• Oversee stock levels to meet contract requirements
• Support planned maintenance schedules and track delay impacts
• Own chargeable incidents outside of contract and ensure demand planning is in place
• Attend customer performance meetings and manage key customer relationships
• Manage delivery through internal and 3rd party teams to meet contractual obligations
• Monitor commercial risks, ensuring budget, profitability, and cash flow targets are met
• Identify and help deliver opportunities for contract variations or additional orders
• Ensure QEHS compliance and safe working practices

Service Delivery Manager - Who you are:

With a background in operations and service coordination / service delivery, you will naturally be proactive, organized, and solutions-oriented, with a proven ability to manage multiple tasks within contracts and priorities effectively. You will bring a customer-focused approach, leveraging excellent communication and relationship management skills to ensure client satisfaction while maintaining high service standards. Possession of financial awareness, contract management skills, and ITIL process understanding, combined with an adept understanding of service-level agreements (SLAs) and KPIs, will enable you to drive continuous improvement initiatives and deliver a high-quality service, whilst saving costs for our customers and maximising on our solutions offering. You will be collaborating with both internal teams and third-party vendors, ensuring the smooth delivery of our services while adhering to budgets and profitability targets.

Service Delivery Manager - Key Requirements:

• Ideally possess ITIL Foundation, IOSH, and Prince2
• Eligible for SC Clearance
• Experience in Service Coordination / Service Delivery or Operations Delivery
• Strong customer relationship and communication skills
• Financial awareness and contract management knowledge
• Confident in using Microsoft Office, particularly MS Excel and MS Word
• Proactive, organised, and solutions-oriented
• Able to manage multiple contracts and priorities
• Familiarity with Remedy ITSM and document management systems (ongoing training provided)

What we offer:

• 26 days annual leave, and public holidays
• Company pension scheme
• FlexBens platform
• Family-friendly policies and occupational health support
• Access to wellbeing portal and discounts through Telent Reward Scheme
• Opportunities for career growth across diverse roles and technologies

Telent Core Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

Ready to find the right role for you?



Service Delivery Manager (Evening shift)

Salary : 42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break)

Location : Westminster (across our Municipal contracts)



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
  
• Delivery of a first-time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver/exceed service expectations.
  
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, underperformance and disciplinary incidents.
  

What we're looking for;

Essential:

• Team Leadership and Management experience.
  
• Experience in developing/mentoring people.
  
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
  

Desirable :

• IOSH Managing Safely qualifications
  
• Waste management experience
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.



We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.