41 Service Management jobs in the United Kingdom

Service Management Analyst

London, London £70000 Annually Computappoint

Posted 3 days ago

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permanent

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week

This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a member of this team, you'll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client offers a dynamic, diverse, and collaborative environment where your skills will thrive.

Job Type: Permanent
Salary: Up to £70,000 (dependent on experience)
Working Arrangement: Hybrid (~2 days on-site per week)
Office Location: Central London

Responsibilities:
  • Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance.
  • Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices and support business readiness activities.
  • Change Management: Act as Change Manager, chairing the Change Advisory Board (CAB) when required, improving governance, and conducting Post-Implementation Reviews (PIRs).
  • Incident Management: Serve as a Major Incident Manager when required, supporting technical teams in resolution and leading incident reviews.
  • Knowledge Management and Reporting: Enhance Knowledge Management materials in ServiceNow and produce ad-hoc and management reports to support ITIL processes and audits.

This role requires familiarity with all five streams (Problem Management, Service Transition, Change Management, Incident Management, and Knowledge Management/Reporting). You'll work closely with the Service Manager, shadowing and stepping in as needed, with the confidence to engage across all streams.

Required Experience:
  • At least 3 years' experience in Service Management practices and ITIL process management.
  • ITIL V3 or V4 Foundation certification is essential ; additional ITIL life cycle certifications are advantageous.
  • Demonstrable experience across all five streams : Problem Management, Service Transition/Service Introduction, Change Management, Incident Management, and Knowledge Management/Reporting.
  • Experience with ServiceNow administration. .
  • Strong proficiency in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.
  • Prior experience in legal IT.
  • Creative, solution-oriented mindset with strong interpersonal and communication skills.

To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy .

This advertiser has chosen not to accept applicants from your region.

Service Management Ivanti Specialist

Chippenham, South West NEC Software Solutions

Posted 2 days ago

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Come join us and make a difference in the world!


Discover more at


NO AGENCIES PLEASE


Job Description


The role is hybrid office based in either Chippenham or Hartlepool.


The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.


Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.


The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.


Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.


Responsibilities


  • Technical ownership of the Ivanti IT Service Management toolset
  • Low level understanding of the Ivanti DB schema
  • Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
  • Understanding of Ivanti and IT Service Management toolset best practice
  • Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
  • The ability to mentor and develop team members split across multiple geographic locations
  • Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
  • Assist in ensuring the team skilled to the appropriate level
  • Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
  • Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
  • Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
  • Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
  • Ensuring adherence to OLAs
  • Input into team reporting as required
  • An excellent communicator both verbally and written at both a technical and stakeholder level.
  • An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
  • An ability to balance and plan the short and long term actions to achieve the objective of the team.
  • Awareness of all relevant industry standards.
  • Awareness of best practices for service management and associated tooling.
  • Be influential and persuasive with stakeholders.
  • Maintaining an understanding of all of NECSWS business areas.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively.


Qualifications


Essential Skills


  • Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
  • Stakeholder Management
  • Possess excellent stakeholder management skills and an ability to innovate
  • Excellent communication and business writing
  • Working knowledge and experience of the ISO2000 Service Management Standard
  • Excellent problem-solving skills
  • Considered an expert in the Ivanti toolset including ISM and UEM


Essential Qualifications


  • ITIL v4 Foundation
  • NPPVL3 + SC clearance required or eligibility.


Desirable Qualifications and Skills


  • ITIL v4 Intermediate Qualification


Additional Information


We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:


  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


OTHER INFORMATION


  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, references and occupational health checks.
  • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.


NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.


Who We Are:


We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.


We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.


We’d love your help. And we’ll support you all the way.

This advertiser has chosen not to accept applicants from your region.

ESN - Service Management Consultant 1616

£550 - £600 Daily Morson Talent

Posted today

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Job Description

contract

ESN - Service Management Consultant (Systems)

Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Must be eligble for SC clearance

Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding

We are seeking a highly experienced Service Management critical communications consultant who has worked within or directly alongside the Emergency Services - police, fire, ambulance, or similar- to play a pivotal role in a nationally significant programme modernising the UK’s emergency communications infrastructure.

This is not a purely technical role. You will be the voice of operational reality in the ESN onboarding process, ensuring that the needs, challenges, and workflows of those on the front line—control room operators, dispatchers, and first responders - are fully understood and embedded into every decision.

Applicants must bring authentic operational insight, ideally gained within an ESN User Organisation, to provide holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology.

Key Responsibilities:

  • Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling.
  • Engage directly between senior users within the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements.
  • Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound.
  • Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities.
  • Represent operational requirements in governance forums, influencing decisions to protect service quality and resilience.
  • Provide clear, actionable advice to both operational and technical teams to ensure ESN systems and service management tools work in the real-world emergency services context.
  • Guide organisations through operational readiness, user training needs, and go-live preparation.

About You:

  • Essential: First-hand experience working within an Emergency Services control room and Critical Communications environment in delivery service management support (police, fire, ambulance) or in close collaboration with such teams in an operational capacity.
  • Deep understanding of critical communication within the emergency services, emergency response priorities, and the pressures of live incident management.
  • Proven ability to bridge the gap between end-user needs and technical delivery, ensuring solutions are operationally viable.
  • Strong stakeholder engagement skills, able to build trust with both senior leadership and frontline personnel.
  • Comfortable navigating complex, multi-stakeholder, and multi-supplier environments.
  • Excellent communicator, facilitator, and problem-solver.
  • Commercially aware with a practical, outcome-focused mindset.
This advertiser has chosen not to accept applicants from your region.

Onboarding Service Management Consultant 1616

Lancashire, North West £550 - £600 Daily Morson Talent

Posted 6 days ago

Job Viewed

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Job Description

contract

Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)

We’re seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network.

You’ll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform.

Key Responsibilities:

  • Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service.
  • Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups.
  • Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables.
  • Serve as a key contributor in governance forums, providing guidance and resolving technical challenges as they arise.
  • Act as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations.

About You:

  • Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar).
  • Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks.
  • Experience working with or within Emergency Services organisations or other high-compliance environments.
  • Skilled in technical stakeholder engagement, issue resolution, and translating between business needs and technical implementations.
  • Able to manage complexity and change in fast-paced, multi-supplier programme environments.
  • Confident communicator with strong documentation and presentation skills.
  • Commercially aware, with a pragmatic and customer-focused approach to solution delivery.

This is a 6-month contract , paying £600 per day (Inside IR35) . The role is hybrid , with fortnightly attendance in Chorley and monthly meetings in Warwick .

This advertiser has chosen not to accept applicants from your region.

ESN - Service Management Consultant 1616

Morson Talent

Posted 3 days ago

Job Viewed

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Job Description

contract

ESN - Service Management Consultant (Systems)

Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Must be eligble for SC clearance

Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding

We are seeking a highly experienced Service Management critical communications consultant who has worked within or directly alongside the Emergency Services - police, fire, ambulance, or similar- to play a pivotal role in a nationally significant programme modernising the UK’s emergency communications infrastructure.

This is not a purely technical role. You will be the voice of operational reality in the ESN onboarding process, ensuring that the needs, challenges, and workflows of those on the front line—control room operators, dispatchers, and first responders - are fully understood and embedded into every decision.

Applicants must bring authentic operational insight, ideally gained within an ESN User Organisation, to provide holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology.

Key Responsibilities:

  • Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling.
  • Engage directly between senior users within the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements.
  • Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound.
  • Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities.
  • Represent operational requirements in governance forums, influencing decisions to protect service quality and resilience.
  • Provide clear, actionable advice to both operational and technical teams to ensure ESN systems and service management tools work in the real-world emergency services context.
  • Guide organisations through operational readiness, user training needs, and go-live preparation.

About You:

  • Essential: First-hand experience working within an Emergency Services control room and Critical Communications environment in delivery service management support (police, fire, ambulance) or in close collaboration with such teams in an operational capacity.
  • Deep understanding of critical communication within the emergency services, emergency response priorities, and the pressures of live incident management.
  • Proven ability to bridge the gap between end-user needs and technical delivery, ensuring solutions are operationally viable.
  • Strong stakeholder engagement skills, able to build trust with both senior leadership and frontline personnel.
  • Comfortable navigating complex, multi-stakeholder, and multi-supplier environments.
  • Excellent communicator, facilitator, and problem-solver.
  • Commercially aware with a practical, outcome-focused mindset.
This advertiser has chosen not to accept applicants from your region.

Onboarding Service Management Consultant 1616

Lancashire, North West Morson Talent

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)

We’re seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network.

You’ll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform.

Key Responsibilities:

  • Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service.
  • Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups.
  • Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables.
  • Serve as a key contributor in governance forums, providing guidance and resolving technical challenges as they arise.
  • Act as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations.

About You:

  • Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar).
  • Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks.
  • Experience working with or within Emergency Services organisations or other high-compliance environments.
  • Skilled in technical stakeholder engagement, issue resolution, and translating between business needs and technical implementations.
  • Able to manage complexity and change in fast-paced, multi-supplier programme environments.
  • Confident communicator with strong documentation and presentation skills.
  • Commercially aware, with a pragmatic and customer-focused approach to solution delivery.

This is a 6-month contract , paying £600 per day (Inside IR35) . The role is hybrid , with fortnightly attendance in Chorley and monthly meetings in Warwick .

This advertiser has chosen not to accept applicants from your region.

Onboarding Service Management Consultant 1616

North West, North West Morson Talent

Posted 5 days ago

Job Viewed

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Job Description

contract

Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)

We're seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed .





WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.
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IT Manager - Supplier & Service Management - Hybrid

Greater London, London £40000 - £60000 Annually RecruitmentRevolution.com

Posted 6 days ago

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Job Description

permanent

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills:  1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•   Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•   Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•   Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•   Control £700k IT OPEX budget; t ck costs and manage asset register
•   Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•   Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•   Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•   Understanding Microsoft Cloud environment
•   Run IT Teams across Microsoft stack
•   Led RFPs, contract negotiations, and vendor performance reviews
•   Tracked SLAs and supported supplier-led change projects
•   Familiar with ISO 27001, GDPR, and risk reporting
•   Clear communicator with execs, users, and vendors
•   Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•   ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•   CIPS Level 4 (Commercial & Contract Management)
•   Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•   Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•   Performance Linked Annual Bonus.
•   Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•   Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

This advertiser has chosen not to accept applicants from your region.

IT Manager - Supplier & Service Management - Hybrid

Greater London, London RecruitmentRevolution.com

Posted 9 days ago

Job Viewed

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Job Description

full time

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills:  1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•   Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•   Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•   Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•   Control £700k IT OPEX budget; t ck costs and manage asset register
•   Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•   Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•   Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•   Understanding Microsoft Cloud environment
•   Run IT Teams across Microsoft stack
•   Led RFPs, contract negotiations, and vendor performance reviews
•   Tracked SLAs and supported supplier-led change projects
•   Familiar with ISO 27001, GDPR, and risk reporting
•   Clear communicator with execs, users, and vendors
•   Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•   ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•   CIPS Level 4 (Commercial & Contract Management)
•   Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•   Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•   Performance Linked Annual Bonus.
•   Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•   Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

This advertiser has chosen not to accept applicants from your region.

Enterprise Service Management (ESM) Pre-Sales Solution Architect - Birmingham

Birmingham, West Midlands Capgemini

Posted 9 days ago

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Job Description

Enterprise Service Management (ESM) Pre-Sales Solution Architect - Birmingham Reference Code: 287508-en_GBContract Type: PermanentProfessional Communities: Sales & Client Management & Solution Design

About the job you're considering

We’re looking for a passionate and experienced Enterprise Service Management (ESM) Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In this role, you’ll play a key part in shaping thoughtful and compelling service management and SIAM delivery models that make a real difference for clients across both public and private sectors.

You’ll work closely with a diverse group of colleagues and clients to co-create scalable, high-impact services—leveraging automation, integration, and modern operating models to manage the services delivered by complex IT ecosystems. Your expertise will help guide solutions from initial concept through to early delivery, ensuring they are innovative, sustainable, and aligned with our shared goals.

This is a fantastic opportunity to lead with purpose, grow your influence, and contribute to meaningful change in enterprise service delivery.

Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: 

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

  • Lead the full lifecycle of enterprise service management solutions from shaping ideas and supporting bids to early stage delivery.
  • Collaborate across teams to integrate Digital SIAM processes and ways of working underpinned by ITSM platforms including ServiceNow into cohesive, client-focused solutions.
  • Partner with sales, delivery, legal, and commercial teams to ensure proposals are clear, compelling, and aligned.
  • Deliver integrated, holistic solutions that exceed client expectations by embedding forward-thinking practices—such as automation, cloud, and sustainability—within robust service management and governance frameworks.
  • Develop cost-effective, risk-aware architectures and governance models that reflect ITIL standards and client needs.
  • Build strong, trust-based relationships with stakeholders and contribute to team learning through knowledge sharing and mentoring.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

  • A strong background in designing enterprise service management or IT service delivery solutions, especially in pre-sales or bid environments.
  • Deep knowledge of ITIL, SIAM, and ServiceNow, with a passion for innovation and continuous improvement.
  • A strategic mindset with commercial awareness—able to balance cost, value, and risk.
  • Excellent communication and collaboration skills, with the ability to bring people together and inspire confidence.
  • A problem-solving approach that’s both analytical and creative, always focused on delivering value for clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

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