183 Service Management jobs in the United Kingdom

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment.

• Developing and managing a complex IT Service Management strategy and associated organisational structure
• Conducting business analysis, including requirements and change management
• Reshaping the Service Management team and rationalising two services into one cohesive team
• Working out the procurement model and writing the procurement strategy
• Conducting strategic business analysis to support decision-making

• Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services
• Proficiency with Visio
• ITIL V4 certification
• Project management experience with qualifications in PRINCE2 and/or APMP
• Knowledge of conducting business analysis, requirements gathering, and change management
• Must hold sole UK nationality
• SC clearance is required

• Inside IR35
• Location: MOD Corsham with some work-from-home flexibility

If you are an experienced professional in IT Service Management looking to contribute to critical defence projects, we would love to hear from you. Apply now to join our client's dynamic team.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

Job Title: IT Service Management, Service Architecture & Business Analysis Lead
Location: Salisbury
Clearance Requirement: Current SC Clearance

Rates: 500 to 575 per day

Duration: 9 months +

We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment.

• ITSM Strategy & Implementation:
  Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity.

• Service Architecture:
  Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice.

• Organisational Design for Service Delivery:
  Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance.

• Business Analysis & Change:
  Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption.

• Stakeholder Management:
  Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs.

• Project Delivery:
  Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals.

• Process & Service Design Modelling:
  Use tools such as Microsoft Visio to design and document services, processes, and architectural views.

• Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments.

• Demonstrable experience in Service Architecture - including service modelling, definition, and governance.

• Proficient in Business Analysis techniques with a track record of managing change initiatives.

• Expert-level use of Microsoft Visio for process and architectural modelling.

• Accredited in ITIL v4 with practical implementation experience.

• Project delivery experience with PRINCE2 and/or APMP certification.

• Effective communicator with strong stakeholder engagement and influencing skills.

• Background in Defence, Government, or highly regulated sectors.

• Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy).

• Experience designing or managing services in high-assurance, mission-critical contexts.

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide effective high-quality service, repair and installation works?

We can Offer You:

• Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office
li>Work-Life Balance : 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth : Ongoing professional development to keep you at the top of your game

Your Role:

• Manage multi-disciplinary teams across service, repair and installations
• Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets
• Oversee group service delivery of contracts
• Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair
• Assist where needed all Liberty’s subsidiaries and external clients
< i>Integrate the delivery team and assist in its delivery via the senior management team
• Manage Contract Supervisors, Field Teams and Administration Teams
• Through Supervisors, manage technical standards
• Ensure effective supervision and control of all work carried out
• Prepare valuations, agreement of variations and billing for all completed work
• Effectively monitoring contracts throughout the contract period
• Assist in the development of performance management

What We Need from You.

• City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline
• A full UK driving license
• Flexibility and a positive attitude towards varied work and schedules
• Excellent customer service skills with experience working with the public
• A solid understanding of gas legislation and regulations
• Strong knowledge of Health & Safety practices and working to best standards
• Ability to manage your time and workload independently
• Contract supervision experience, preferably within the social housing sector covering service, repair and installations

Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!
Click “Apply” below to join Liberty as a Service Delivery Manager. We look forward to hearing from you!

Closing Date: 14th August 2025 (We may close early due to high demand)

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology.

They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation.

• Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack.
li>Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. < i>Work closely with Product, Architecture, DevOps, and Business stakeholders to align service delivery with business needs.
• Drive continuous improvement and automation across services, processes, and platforms.
• Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels.
• Oversee operational change assurance, service resilience, and risk mitigation activities.
• Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration.
• Participate in a 24/7 on-call rota for major incident management.
• Deputise for the Director of Digital Workspace as needed.

• Strong background in IT service delivery management, ideally in a fast-paced, agile environment.
• Hands-on experience with Azure services and automation tools (e.g. PowerShell, Azure Automation).
• Solid understanding of DevOps practices, cloud platforms, and operational processes.
• Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams.
• Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups.
• Familiarity with governance and compliance frameworks.

• Microsoft Certified: Azure Fundamentals / Administrator / DevOps Engineer
• ITIL Foundation Certification
• Experience with Agile methodologies

• Annual bonus scheme
• 25 days holiday + bank holidays + your birthday off
• Private healthcare
• Career development, training, and upskilling

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

• p>Manage day-to-day service delivery across client contracts

• Own relationships from implementation through to renewal

• Track budgets, raise POs, manage invoices, and ensure cost control

• Monitor performance against KPIs/SLAs, and oversee reporting

• Proactively communicate service updates to clients

• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)

• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation

• Spot upsell opportunities and help fuel growth

< i>

Strong project or service delivery background

• Experience with budgets, invoicing, and client reporting

• Excellent communication and organisational skills

• Ability to manage multiple projects and stakeholders with confidence

• A proactive, solution-focused mindset

< i>

Healthcare Cash Plan

• Discounts on retail, travel, wellbeing & more

• Life Insurance

• 25 days holiday + bank holidays

• Cycle to Work Scheme

• Enhanced maternity & paternity packages (eligibility applies)

• Pension contributions

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

If you're ready to deliver excellence and grow with a forward-thinking team—apply now .

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.

Join Our Team as a Service Delivery Coordinator!
Location: Tamworth
Contract Type: Temporary

Working Hours: Monday to Friday, 17:00pm - 01:30am

Are you ready to make a difference in the Logistics & Transportation industry? We're on the lookout for a dynamic Service Delivery Coordinator who thrives in a fast-paced environment and loves to keep things running smoothly!

What You'll Do:
As our Service Delivery Coordinator, you will be the heartbeat of our operations. Your day will include:

• Coordinating service delivery schedules to ensure timely execution
• Liaising with clients, drivers, and warehouse teams to maintain seamless communication
• Monitoring performance metrics and identifying areas for improvement
• Assisting in resolving any service-related issues with a smile
• Maintaining accurate records and reporting on service performance

What We're Looking For:

• Strong organisational skills with attention to detail
• Excellent communication and interpersonal abilities
• A proactive approach to problem-solving
• Previous experience in logistics or service delivery is a plus!
• A cheerful attitude and a team player mentality

What's in it for You?

• A vibrant work environment where your contributions are valued
• Opportunities for professional growth and development
• A chance to be part of a dedicated team committed to excellence

If you're excited about making a positive impact and ready to take on new challenges, we want to hear from you! Apply now and embark on an exciting journey with us in the heart of Tamworth.

Join us and help deliver exceptional service every day!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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