46,193 Service Management jobs in the United Kingdom

Capgemini Invent

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Service Management Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

You will support in delivering value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

• Service Management Transformation : Support the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration : Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities),  offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

We’re looking for candidates who bring a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering advisory engagements, mentoring team members, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience supporting implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a Service Management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

What You'll Love About Working Here

ou'll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys:

• Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
• You’ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution
• Our consultants are formally trained from industry experts on management consulting and client delivery.
• We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city.
• There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Capgemini Invent

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Service Management Managing Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

You will deliver value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

• Service Management Transformation : Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration : Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities),  offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

We’re looking for candidates who bring a combination of the following experiences and strengths. You don’t need to meet every criterion—if you’re excited by the role and have relevant skills, we’d love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering and leading advisory engagements, managing teams, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience managing and implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a service management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
  Experience of proposition building and delivery.
• Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll be contributing towards consulting revenues

What You'll Love About Working Here

You'll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys:

• Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
• You’ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution
• Our consultants are formally trained from industry experts on management consulting and client delivery.
• We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city.
• There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.  When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills:  1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•   Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•   Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•   Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•   Control £700k IT OPEX budget; t ck costs and manage asset register
•   Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•   Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•   Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•   Understanding Microsoft Cloud environment
•   Run IT Teams across Microsoft stack
•   Led RFPs, contract negotiations, and vendor performance reviews
•   Tracked SLAs and supported supplier-led change projects
•   Familiar with ISO 27001, GDPR, and risk reporting
•   Clear communicator with execs, users, and vendors
•   Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•   ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•   CIPS Level 4 (Commercial & Contract Management)
•   Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•   Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•   Performance Linked Annual Bonus.
•   Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•   Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £0,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills:  1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•   Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•   Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•   Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•   Control £700k IT OPEX budget; t ck costs and manage asset register
•   Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•   Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•   Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•   Understanding Microsoft Cloud environment
•   Run IT Teams across Microsoft stack
•   Led RFPs, contract negotiations, and vendor performance reviews
•   Tracked SLAs and supported supplier-led change projects
•   Familiar with ISO 27001, GDPR, and risk reporting
•   Clear communicator with execs, users, and vendors
•   Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•   ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•   CIPS Level 4 (Commercial & Contract Management)
•   Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•   Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•   Performance Linked Annual Bonus.
•   Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•   Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice. We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

We are currently advertising for a 12 months contract in our Agency Management Team.

The candidate will ideally have agency/commissions experience. 

We will be able to offer evening interviews for those in full time work.
At LV= Life and Pensions, we’re fully committed to ensuring that our customers trust us to protect their families, finances, and futures – that’s why we keep them at the heart of every decision we make. In fact, doing the right thing is what unites all 1,200 of our people, driving us forward as we shape tomorrow, together.

We are currently offering a hybrid working model (Full time office working until after an initial training period between 3-6 months) - so this would mean spending 3 days at our Exeter office, and the rest of your week from home - the best of both worlds!

You’ll work 37.5 hours per week (Monday to Friday between 9am-5pm). No weekend work. Overtime is available where there is a business requirement.
We can offer a mix of office and home working once you are trained and up to speed with systems & processes.
Salary is £24,570. Your salary will also have the potential to increase as you progress thought our career development framework when milestones are reached.

About You
We’re looking for people of all walks of life to join our team, who will be friendly, kind, ambitious, passionate, empathetic and caring! If you are all of those things, you’re who we’re looking for. We thrive on the benefit of everyone’s differences and love to learn from each other - being totally committed to equal opportunities opens up massive benefits, not just to our organisation and people, but also to our members and our products. Whoever you are, whatever you are and in whatever way you identify, you’re welcome here.
Within your role as part of our busy Customer Response Teams, you'll focus on maintaining contact with our financial advisors, predominantly via telephone communication or by email.

You will be dealing with a range of queries from financial advisors who could be looking to apply for terms of business & creating an agency with us, through to checking the status of their commission or chasing a statement, or even trying to access our website to submit an application on behalf of their customer.

Our team is massively supportive and everyone around you will help each other. You’ll be trained and mentored to make sure you know the systems and processes inside out, as well as learning how to deal with the tougher scenarios. One thing we’re good at? Celebrating success and a job well done!
So if you enjoy being on the phones and are looking for a role where you can really make a difference and help others, this is it! Don’t miss your chance to join us!

Key Responsibilities
Whether you’re joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. You’ll need to:
Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare
Be a team player who enjoys working with others
Be compassionate and caring
Have great communication skills and a real talent for making customers feel special
Be a fantastic multi-tasker
Be able to use your initiative to solve problems and create solutions that delight our customers
Be good with words and numbers, and pay strong attention to detail
Be supportive, respectful, and courteous to all your new colleagues.

Although it can be tough dealing with calls of this nature, it is thoroughly rewarding being able to make one thing just that little bit easier for customers and their loved ones.

Rewards and Benefits
This role is a Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work, including:

• 26 days' holiday – which increases after two years’ service to 28 days (adjusted for shorter contracts).
• The opportunity to buy or sell up to five days’ holiday
• An annual bonus scheme based on company and personal performance
• ycle to work scheme
• competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14% - subject to National Minimum Wage requirements.
• ou’ll receive up to 20% discount on our life products for you and your immediate family.
• Fr e parking is available on-site, offered on a first come first served basis
• e have a fantastic new coffee lounge where you can relax, socialise, and enjoy a delicious drink and snack.
• ree tea and coffee-making facilities are also available in the office, including dairy and dairy-free milk
• ree book-swap scheme for you to find what you love, whether it's a thrilling tale or romantic novel
• ccess to on-site Mental Health first aiders and our free, 24-hour employee EAP helpline

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. 

Also, if the successful candidate is offered this role, your base benefits will not change during the duration of your secondment. 

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

Customer Service Advisor
Salary: 25,000 per annum
Location: Drumchapel/Clydebank
Hours: Monday-Thursday 9am-5pm, Friday 9am-4pm

Start - ASAP

CCA Recruitment Group is seeking a motivated and customer-focused Customer Service Advisor to join our fantastic client within the property management space. This opportunity will suit someone who is used to a face-paced environment, is super-organised, enjoys being a problem solver and delivering a best-in-class customer service.

Key Responsibilities:

• Acting as the first point of contact for customer enquiries (phone, email, and in-person).
• Providing clear, professional, and empathetic support to clients and tenants.
• Logging and managing queries, ensuring timely and effective resolutions.
• Liaising with internal teams and external contractors where required.
• Maintaining accurate records and updating systems.

What We're Looking For:

• Previous customer service experience (property sector experience is beneficial but not essential).
• Strong communication and interpersonal skills.
• Ability to handle situations calmly and professionally.
• Good organisational skills with attention to detail.
• Proficient with IT systems and comfortable learning new software.

What We Offer:

• Competitive salary of 25,000.
• Friendly and supportive team environment.
• Convenient Drumchapel/Clydebank location with free parking and easy train access.
• 38 days annual leave

If you're enthusiastic about providing excellent customer service and want to be part of a growing business, we'd love to hear from you.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Location: UK Wide - Hybrid (client sites, offices, and home working)
Clearance required: Eligible for Security Check (SC) clearance

We are looking for a passionate and experienced Enterprise Service Management (ESM) Pre-Sales Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team.

In this role, you'll shape innovative and compelling service management and SIAM delivery models that create real impact for clients across both the public and private sectors. Working closely with a diverse group of colleagues and clients, you will co-design scalable, high-value services that harness automation, integration, and modern operating models to manage complex IT ecosystems.

From initial concept to early delivery, your expertise will ensure solutions are innovative, sustainable, and aligned with client and business goals. This is a fantastic opportunity to influence change at an enterprise level, grow your expertise, and contribute to the future of service delivery.

• Lead the full lifecycle of enterprise service management solutions-from shaping ideas and supporting bids through to early-stage delivery.

• Collaborate across teams to integrate Digital SIAM processes and ITSM platforms (including ServiceNow) into cohesive, client-focused solutions.

• Partner with sales, delivery, legal, and commercial teams to develop clear, compelling, and competitive proposals.

• Deliver integrated solutions that exceed expectations, embedding automation, cloud, and sustainability within strong service management and governance frameworks.

• Design cost-effective, risk-aware architectures and governance models aligned with ITIL standards and client needs.

• Proven experience designing enterprise service management or IT service delivery solutions, ideally in pre-sales or bid environments.

• Strong knowledge of ITIL, SIAM, and ServiceNow, with a drive for innovation and continuous improvement.

• Strategic and commercially aware mindset-balancing cost, value, and risk.

• Excellent communication and collaboration skills, with the ability to inspire confidence and bring people together.

• Analytical yet creative problem-solving approach, always focused on client value.