1,723 Service Management jobs in the United Kingdom

Service Management Ivanti Specialist

Chippenham, South West NEC Software Solutions

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Job Description

Come join us and make a difference in the world!


Discover more at


NO AGENCIES PLEASE


Job Description


The role is hybrid office based in either Chippenham or Hartlepool.


The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.


Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.


The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.


Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.


Responsibilities


  • Technical ownership of the Ivanti IT Service Management toolset
  • Low level understanding of the Ivanti DB schema
  • Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
  • Understanding of Ivanti and IT Service Management toolset best practice
  • Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
  • The ability to mentor and develop team members split across multiple geographic locations
  • Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
  • Assist in ensuring the team skilled to the appropriate level
  • Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
  • Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
  • Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
  • Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
  • Ensuring adherence to OLAs
  • Input into team reporting as required
  • An excellent communicator both verbally and written at both a technical and stakeholder level.
  • An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
  • An ability to balance and plan the short and long term actions to achieve the objective of the team.
  • Awareness of all relevant industry standards.
  • Awareness of best practices for service management and associated tooling.
  • Be influential and persuasive with stakeholders.
  • Maintaining an understanding of all of NECSWS business areas.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively.


Qualifications


Essential Skills


  • Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
  • Stakeholder Management
  • Possess excellent stakeholder management skills and an ability to innovate
  • Excellent communication and business writing
  • Working knowledge and experience of the ISO2000 Service Management Standard
  • Excellent problem-solving skills
  • Considered an expert in the Ivanti toolset including ISM and UEM


Essential Qualifications


  • ITIL v4 Foundation
  • NPPVL3 + SC clearance required or eligibility.


Desirable Qualifications and Skills


  • ITIL v4 Intermediate Qualification


Additional Information


We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:


  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


OTHER INFORMATION


  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, references and occupational health checks.
  • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.


NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.


Who We Are:


We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.


We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.


We’d love your help. And we’ll support you all the way.

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IT Service Management Analyst

London, London Stephenson Harwood

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Job Description

What we will offer:

What we will offer:

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

You can expect:

  • A competitive salary and a host of family friendly policies
  • Life assurance, private health and dental care for you and your family
  • A range of flexible benefits including gym discount and retail vouchers
  • We support the causes you care about by giving you one day per year off to volunteer with any charity that you are involved with outside of work
  • A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects.
  • Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.
  • We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Team Structure:

There are currently 50 people in the Information Technology team. This role will be reporting to the IT Service Manager. This role is expected to govern all IT staff on their adherence to Service Management policies and process. The role is expected to ensure that Service Management processes are documented, maintained & published to all relevant parties.

Main Responsibilities:

Incident & Problem Management:

  • Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity.
  • Chairing Problem Review meetings and supporting Biweekly Problem Forum: Agree potential and reported impact to Business, understand root cause or details around root cause investigation, review suitability of workarounds in place, and agree preventive or corrective actions.
  • Working in conjunction with the Service Desk Team Leader and IT System Engineers Team Leaders in analysing historic data to identify underlying trends and initiate proactive problem management activity, across teams, to drive improvements and reduce incident volumes.
  • Ensure proactive and reactive Problem Tasks are actioned in a timely manner following a Major Incident or ongoing Problem.

Major Incident:

  • This role is responsible and accountable for the overall ownership of the Incident until resolution. Co-ordinating MI timeline, update calls and escalations where necessary.)
  • Chairing Major Incident Review meetings: Review timeline of events, including 3rd party involvement / statements, agree potential and reported impact to Business, understand root cause or details around root cause investigation, preventative monitoring or event alerting, review relevant existing or outstanding risks, identify new risks, and agree preventive or corrective actions.
  • Providing Post Incident Reports to Leadership when requested.

Change Management:

  • Managing Requests for Change, to ensure that these meet quality and conformance standards; co-ordinate IT staff and Customers to ensure accurate and appropriate risk assessments and communications during changes.
  • Producing detailed Post Implementation Reviews establishing lessons learnt and preventive actions to avoid repeat change failures.
  • Chairing weekly CAB meetings, ensuring changes are appropriately risk managed, prioritised, and have no adverse effect on the business.
  • Chairs weekly CAB meetings, Emergency CAB and Post Implementation Reviews (PIR).

Service Reporting & Governance:

  • Supporting the implementation of best practice processes, service reporting and tools in order to consistently meet Service Level Targets.
  • Producing weekly and ad-hoc reports for all levels of management.
  • Build relationships with Stephenson Harwood's Managed Service Provider (MSP).

ServiceNow:

  • Create documentation on new features introduced on ServiceNow.
  • Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users.
  • Keeping up to date with new features and developments within ServiceNow.

Other:

  • Working collaboratively with the team, to help shape and implement new ITSM policies and procedures e.g., Event Management.
  • Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management.

Attributes/Skills Required:

  • Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
  • Experience in dealing with third party suppliers.
  • Previous experience in a legal or other professional services firm / partnership structure.
  • Experience in preparing documentation and guidance for others.
  • Experience with ServiceNow administration and development.

About the Firm:

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex andever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,400 people, including 210+ partners, across eight offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

Our brand strengths:

  • GO FAR, GO TOGETHER
  • EXPERTS IN MORE THAN LAW
  • CAN DO PERSONALITIES
  • ALWAYS READY
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IT Service Management Lead

London, London Humanoid

Posted 2 days ago

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Job Description

Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.



At Humanoid we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.

Vision


In a world where artificial intelligence opens up new horizons, our faith in its potential unveils a new outlook where, together, humans and machines build a new future filled with knowledge, inspiration, and incredible discoveries. The development of a functional humanoid robot underpins an era of abundance and well-being where poverty will disappear, and people will be able to choose what they want to do. We believe that providing a universal basic income will eventually be a true evolution of our civilization.

Solution


As the demands on our built environment rise, labour shortages loom. With the world’s workforce increasingly moving away from undesirable tasks, the manufacturing, construction, and logistics industries critical to our daily lives are left exposed. By deploying our general-purpose humanoid robots in environments deemed hazardous or monotonous, we envision a future where human well-being is safeguarded while closing the gaps in critical global labour needs.

About the Role


As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth.

Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand.

What You’ll Do


  • Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation.
  • ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations.
  • Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes.
  • Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance.
  • Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources.
  • Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction).
  • Collaboration: Work with IT Ops Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows.


We’re Looking For

  • Strong experience in IT service management, service desk leadership, or related roles.
  • Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar).
  • Ability to define and implement ITIL-lite processes in a fast-paced environment.
  • Strong communication and customer service skills, with a focus on user experience.
  • Proven ability to manage vendors and track SLAs.
  • Comfortable in a start-up/scale-up context: hands-on, adaptable, with a focus on ownership.
  • Desirable
  • Experience building ITSM from scratch in a high-growth technology company.
  • Knowledge of ITIL or equivalent frameworks.
  • Familiarity with ISO 2000 or integration with broader compliance frameworks (ISO 27001, SOC2).
  • Exposure to supporting product development or engineering-heavy environments.


What We Offer


  • Competitive salary plus participation in our Stock Option Plan.
  • Work mode: office full time, Paddington district (London) – 5 min walk from Paddington station – 5 Merchant Sq, London W2 1AY
  • Paid vacations.
  • Travel opportunities to our Vancouver and Boston offices.
  • Office perks: free lunches.
  • Freedom to influence the product and own key initiatives
  • Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
  • Startup culture prioritizing speed, transparency, and minimal bureaucracy.
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IT Service Management Lead

Humanoid

Posted 2 days ago

Job Viewed

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Job Description

Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.



At Humanoid we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.

Vision


In a world where artificial intelligence opens up new horizons, our faith in its potential unveils a new outlook where, together, humans and machines build a new future filled with knowledge, inspiration, and incredible discoveries. The development of a functional humanoid robot underpins an era of abundance and well-being where poverty will disappear, and people will be able to choose what they want to do. We believe that providing a universal basic income will eventually be a true evolution of our civilization.

Solution


As the demands on our built environment rise, labour shortages loom. With the world’s workforce increasingly moving away from undesirable tasks, the manufacturing, construction, and logistics industries critical to our daily lives are left exposed. By deploying our general-purpose humanoid robots in environments deemed hazardous or monotonous, we envision a future where human well-being is safeguarded while closing the gaps in critical global labour needs.

About the Role


As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth.

Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand.

What You’ll Do


  • Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation.
  • ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations.
  • Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes.
  • Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance.
  • Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources.
  • Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction).
  • Collaboration: Work with IT Ops Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows.


We’re Looking For

  • Strong experience in IT service management, service desk leadership, or related roles.
  • Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar).
  • Ability to define and implement ITIL-lite processes in a fast-paced environment.
  • Strong communication and customer service skills, with a focus on user experience.
  • Proven ability to manage vendors and track SLAs.
  • Comfortable in a start-up/scale-up context: hands-on, adaptable, with a focus on ownership.
  • Desirable
  • Experience building ITSM from scratch in a high-growth technology company.
  • Knowledge of ITIL or equivalent frameworks.
  • Familiarity with ISO 2000 or integration with broader compliance frameworks (ISO 27001, SOC2).
  • Exposure to supporting product development or engineering-heavy environments.


What We Offer


  • Competitive salary plus participation in our Stock Option Plan.
  • Work mode: office full time, Paddington district (London) – 5 min walk from Paddington station – 5 Merchant Sq, London W2 1AY
  • Paid vacations.
  • Travel opportunities to our Vancouver and Boston offices.
  • Office perks: free lunches.
  • Freedom to influence the product and own key initiatives
  • Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
  • Startup culture prioritizing speed, transparency, and minimal bureaucracy.
This advertiser has chosen not to accept applicants from your region.

Service Management Analyst - GCC

London, London Shell

Posted 3 days ago

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Job Description

, United Kingdom
**Job Family Group:**
Information Technology (IT)
**Worker Type:**
Regular
**Posting Start Date:**
October 17, 2025
**Business unit:**
Projects and Technology
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role**
As the Service Management Analyst, you will support the delivery of IT services and operations for Shell Mobility's Global Connected Customer (GCC) portfolio. The GCC portfolio caters IT solutions and services to Digital Marketing, Loyalty and payments solutions which is considered one of the key initiatives to grow customer base and revenue. The role is responsible to ensure reliable service performance across hybrid IT landscapes, including cloud and on-premises environments. Collaborates with internal teams and external partners to maintain service quality and contribute to continuous improvement initiatives.
**What you'll be doing**
Roles & Responsibilities:
+ Service Operations Support: Assist in day-to-day operations of IT services within the GCC portfolio, ensuring timely resolution of incidents and service requests
+ Operational Planning Assistance: Support the IT Manager in executing the IT operating plan and tracking service performance metrics
+ Supplier Coordination: Monitor supplier activities and performance, escalating issues and supporting contract-related documentation and evaluations
+ Incident & Enhancement Support: Provide operational support for incidents across regions, and contribute to identifying service improvement opportunities
+ Compliance & Risk Monitoring: Support adherence to Shell's IRM and IT Controls policies, and assist in ensuring compliance with health, safety, legal, and regulatory standards
+ Landscape Monitoring & Reporting: Help identify recurring issues and support analysis for potential improvements in system performance and cost efficiency
+ Operational Readiness Participation: Contribute to readiness activities for new projects and changes, including documentation and coordination of deployment milestones
+ Transformation & Innovation Support: Participate in cost transformation and innovation initiatives by providing operational insights and supporting implementation activities
+ Budget Tracking & Financial Support: Assist in tracking service budgets, monitoring spends, and supporting quarterly financial reporting in collaboration with finance teams
+ Business Controls Support: Help maintain business controls across service delivery processes, including contract expenditure tracking and compliance documentation
**What you bring**
Skills & Experience:
+ Foundational understanding of IT operations and service management
+ Experience in hybrid IT environments (cloud/on-premises) is beneficial
+ Experience in developing and managing digital products on Microsoft Azure, with hands-on skills in Power BI reporting
+ Strong coordination and communication skills
+ Ability to work collaboratively in cross-functional teams
+ Familiarity with ITIL or similar frameworks preferred
+ Detail-oriented with a proactive approach to learning and problem-solving
**What we offer**
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.
+ Progress as a person as we work on the energy transition together.
+ Continuously grow the transferable skills you need to get ahead.
+ Work at the forefront of technology, trends, and practices.
+ Collaborate with experienced colleagues with unique expertise.
+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
+ Benefit from flexible working hours, and the possibility of remote/mobile working.
+ Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are considered to be among the best in the world.
+ Take advantage of paid parental leave, including for non-birthing parents.
+ Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
+ Grow as you progress through diverse career opportunities in national and international teams.
+ Gain access to a wide range of training and development programmes.
_Note:_ _As part of your application, please submit a motivation letter along with your resume. The motivation letter should outline your reasons for applying to this position and how your skills and experiences align with the job requirements. This will help us better understand your interest in the role and your suitability for the position._
**We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** click here ( **.**
**Shell in The United Kingdom**
Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.
In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.
-
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
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Service Management Ivanti Specialist

Chippenham, South West NEC Software Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description

Come join us and make a difference in the world!


Discover more at


NO AGENCIES PLEASE


Job Description


The role is hybrid office based in either Chippenham or Hartlepool.


The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.


Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.


The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.


Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.


Responsibilities


  • Technical ownership of the Ivanti IT Service Management toolset
  • Low level understanding of the Ivanti DB schema
  • Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
  • Understanding of Ivanti and IT Service Management toolset best practice
  • Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
  • The ability to mentor and develop team members split across multiple geographic locations
  • Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
  • Assist in ensuring the team skilled to the appropriate level
  • Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
  • Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
  • Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
  • Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
  • Ensuring adherence to OLAs
  • Input into team reporting as required
  • An excellent communicator both verbally and written at both a technical and stakeholder level.
  • An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
  • An ability to balance and plan the short and long term actions to achieve the objective of the team.
  • Awareness of all relevant industry standards.
  • Awareness of best practices for service management and associated tooling.
  • Be influential and persuasive with stakeholders.
  • Maintaining an understanding of all of NECSWS business areas.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively.


Qualifications


Essential Skills


  • Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
  • Stakeholder Management
  • Possess excellent stakeholder management skills and an ability to innovate
  • Excellent communication and business writing
  • Working knowledge and experience of the ISO2000 Service Management Standard
  • Excellent problem-solving skills
  • Considered an expert in the Ivanti toolset including ISM and UEM


Essential Qualifications


  • ITIL v4 Foundation
  • NPPVL3 + SC clearance required or eligibility.


Desirable Qualifications and Skills


  • ITIL v4 Intermediate Qualification


Additional Information


We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:


  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


OTHER INFORMATION


  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, references and occupational health checks.
  • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.


NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.


Who We Are:


We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.


We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.


We’d love your help. And we’ll support you all the way.

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Process Improvement Engineer

Worcestershire, West Midlands SRG

Posted today

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Job Description

Role: Process Improvement Engineer

Type: Permanent

Location: Worcestershire

Salary: Competitive, depending on experience


SRG are currently recruiting for a Process Improvement Maintenance Engineer to join a well-established manufacturing organisation operating in a highly regulated industry. In this role, you will be responsible for maintaining and optimising a wide range of manufacturing equipment, ensuring minimal downtime and maximum efficiency. You'll combine proactive maintenance strategies with reactive troubleshooting and play a key role in developing documentation, training materials and process improvements.


Key Responsibilities:

  • Conduct preventative and reactive maintenance on manufacturing machinery.
  • Develop and maintain equipment instruction manuals and documentation.
  • Develop SOPs and PFDs.
  • Support training initiatives and contribute to continuous improvement projects.
  • Collaborate with cross-functional teams to resolve equipment issues and optimise processes.


Criteria:

  • Apprenticeship trained or qualified to HNC/HND level (or equivalent experience).
  • Strong background in maintaining light manufacturing equipment – ideally in food or pharmaceutical environments.
  • Experience with liquid/powder filling machines, conveyors, and labelling equipment is a plus.
  • Skilled in interpreting engineering drawings, SOPs, and process flow diagrams.
  • Familiarity with HSE regulations, automation systems (PLCs, SCADA), and quality standards (ISO, QMS).
  • Analytical mindset with a proactive approach to problem-solving and process ownership.


If interested, please apply or contact Julia for more information: /

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Process Improvement Analyst

JD.COM

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Job Description

1.Conducting data analysis to discover waste and inefficiencies and work with relevant stakeholders to drive efficiency improvements

2.Create standard reports and analysis to monitor delivery performance and quality

3.Work with the business and ad-hoc analysis and deep dives to understand root causes of inefficiencies

4.Support business stakeholders in analysis and deep dives to eliminate waste

5.Identification of operational issues, development of solutions, and promotion of cross-departmental implementation


Job Requirement

1.Bachelor's degree or higher; at least three years of analytics, business intelligence background

2.Excellent data processing and analytical skills, logical thinking, and implementation capabilities.

3. With strong cross-departmental communication and coordination skills.

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Process Improvement Specialist

Northern Ireland, Northern Ireland Scalian

Posted today

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Job Description

We are seeking an experienced
Senior Process Improvement Specialist
to join our operations and continuous improvement team. The successful candidate will play a critical role in identifying, analyzing, and implementing process improvements across manufacturing and business operations. They will drive efficiency, reduce waste, and enhance quality while supporting the company's strategic objectives.

  • Permanent full time role
  • 3-4 days onsite
  • Belfast or Prestwick (Scotland)

Key Responsibilities

  • Lead
    process improvement initiatives
    using Lean, Six Sigma, and continuous improvement methodologies.
  • Analyze operational processes to identify inefficiencies, bottlenecks, and risks.
  • Develop and implement
    standardized procedures, KPIs, and performance metrics
    .
  • Facilitate cross-functional workshops and kaizen events to drive sustainable improvements.
  • Support operational teams with
    root cause analysis
    , problem-solving, and corrective action plans.
  • Mentor and coach teams on
    Lean and Six Sigma principles
    , fostering a culture of continuous improvement.
  • Monitor the impact of process changes and ensure improvements are
    sustainable and measurable
    .
  • Prepare and present reports to senior management on project progress, ROI, and performance outcomes.
  • Collaborate with suppliers and stakeholders to enhance operational efficiency and quality.

Required Qualifications & Experience

  • Minimum 5 years of experience in aerospace
    process improvement, operational excellence, or a similar role.
  • Proven expertise in
    Lean, Six Sigma, or continuous improvement methodologies
    (Green Belt or Black Belt preferred).
  • Strong experience with
    data analysis tools
    (e.g., Minitab, Excel, Power BI) and process mapping.
  • Solid understanding of manufacturing and/or service operations, quality standards, and compliance frameworks.
  • Skilled in
    problem-solving tools
    : DMAIC, 8D, FMEA, SPC, and root cause analysis.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to lead multiple projects simultaneously and work independently in a hybrid setup.

Preferred Attributes

  • Experience in
    complex manufacturing or industrial environments
    .
  • Familiarity with
    digital quality systems, ERP, and workflow optimization tools
    .
  • Strong coaching and mentoring skills for operational teams.

About Us

A leading international provider of solutions and expertise, specialising in the fields of digital systems and business performance

The SCALIAN Group provides support to major industrial and service-sector companies to help them define and implement their projects in two fields:

Supply chain management, Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada).

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Process Improvement Specialist

Belfast, Northern Ireland Scalian

Posted 2 days ago

Job Viewed

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Job Description

We are seeking an experienced Senior Process Improvement Specialist to join our operations and continuous improvement team. The successful candidate will play a critical role in identifying, analyzing, and implementing process improvements across manufacturing and business operations. They will drive efficiency, reduce waste, and enhance quality while supporting the company’s strategic objectives.


  • Permanent full time role
  • 3-4 days onsite
  • Belfast or Prestwick (Scotland)



Key Responsibilities


  • Lead process improvement initiatives using Lean, Six Sigma, and continuous improvement methodologies.
  • Analyze operational processes to identify inefficiencies, bottlenecks, and risks.
  • Develop and implement standardized procedures, KPIs, and performance metrics .
  • Facilitate cross-functional workshops and kaizen events to drive sustainable improvements.
  • Support operational teams with root cause analysis , problem-solving, and corrective action plans.
  • Mentor and coach teams on Lean and Six Sigma principles , fostering a culture of continuous improvement.
  • Monitor the impact of process changes and ensure improvements are sustainable and measurable .
  • Prepare and present reports to senior management on project progress, ROI, and performance outcomes.
  • Collaborate with suppliers and stakeholders to enhance operational efficiency and quality.


Required Qualifications & Experience


  • Minimum 5 years of experience in aerospace process improvement, operational excellence, or a similar role.
  • Proven expertise in Lean, Six Sigma, or continuous improvement methodologies (Green Belt or Black Belt preferred).
  • Strong experience with data analysis tools (e.g., Minitab, Excel, Power BI) and process mapping.
  • Solid understanding of manufacturing and/or service operations, quality standards, and compliance frameworks.
  • Skilled in problem-solving tools : DMAIC, 8D, FMEA, SPC, and root cause analysis.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to lead multiple projects simultaneously and work independently in a hybrid setup.


Preferred Attributes


  • Experience in complex manufacturing or industrial environments .
  • Familiarity with digital quality systems, ERP, and workflow optimization tools .
  • Strong coaching and mentoring skills for operational teams.



About Us


A leading international provider of solutions and expertise, specialising in the fields of digital systems and business performance

The SCALIAN Group provides support to major industrial and service-sector companies to help them define and implement their projects in two fields:

Supply chain management, Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada).

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