1,723 Service Management jobs in the United Kingdom

What we will offer:

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

You can expect:

• A competitive salary and a host of family friendly policies
• Life assurance, private health and dental care for you and your family
• A range of flexible benefits including gym discount and retail vouchers
• We support the causes you care about by giving you one day per year off to volunteer with any charity that you are involved with outside of work
• A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects.
• Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.
• We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Team Structure:

There are currently 50 people in the Information Technology team. This role will be reporting to the IT Service Manager. This role is expected to govern all IT staff on their adherence to Service Management policies and process. The role is expected to ensure that Service Management processes are documented, maintained & published to all relevant parties.

Main Responsibilities:

Incident & Problem Management:

• Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity.
• Chairing Problem Review meetings and supporting Biweekly Problem Forum: Agree potential and reported impact to Business, understand root cause or details around root cause investigation, review suitability of workarounds in place, and agree preventive or corrective actions.
• Working in conjunction with the Service Desk Team Leader and IT System Engineers Team Leaders in analysing historic data to identify underlying trends and initiate proactive problem management activity, across teams, to drive improvements and reduce incident volumes.
• Ensure proactive and reactive Problem Tasks are actioned in a timely manner following a Major Incident or ongoing Problem.

Major Incident:

• This role is responsible and accountable for the overall ownership of the Incident until resolution. Co-ordinating MI timeline, update calls and escalations where necessary.)
• Chairing Major Incident Review meetings: Review timeline of events, including 3rd party involvement / statements, agree potential and reported impact to Business, understand root cause or details around root cause investigation, preventative monitoring or event alerting, review relevant existing or outstanding risks, identify new risks, and agree preventive or corrective actions.
• Providing Post Incident Reports to Leadership when requested.

Change Management:

• Managing Requests for Change, to ensure that these meet quality and conformance standards; co-ordinate IT staff and Customers to ensure accurate and appropriate risk assessments and communications during changes.
• Producing detailed Post Implementation Reviews establishing lessons learnt and preventive actions to avoid repeat change failures.
• Chairing weekly CAB meetings, ensuring changes are appropriately risk managed, prioritised, and have no adverse effect on the business.
• Chairs weekly CAB meetings, Emergency CAB and Post Implementation Reviews (PIR).

Service Reporting & Governance:

• Supporting the implementation of best practice processes, service reporting and tools in order to consistently meet Service Level Targets.
• Producing weekly and ad-hoc reports for all levels of management.
• Build relationships with Stephenson Harwood's Managed Service Provider (MSP).

ServiceNow:

• Create documentation on new features introduced on ServiceNow.
• Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users.
• Keeping up to date with new features and developments within ServiceNow.

Other:

• Working collaboratively with the team, to help shape and implement new ITSM policies and procedures e.g., Event Management.
• Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management.

Attributes/Skills Required:

• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
• Experience in dealing with third party suppliers.
• Previous experience in a legal or other professional services firm / partnership structure.
• Experience in preparing documentation and guidance for others.
• Experience with ServiceNow administration and development.

About the Firm:

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex andever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,400 people, including 210+ partners, across eight offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

Our brand strengths:

• GO FAR, GO TOGETHER
• EXPERTS IN MORE THAN LAW
• CAN DO PERSONALITIES
• ALWAYS READY

Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.

At Humanoid we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.

Vision

In a world where artificial intelligence opens up new horizons, our faith in its potential unveils a new outlook where, together, humans and machines build a new future filled with knowledge, inspiration, and incredible discoveries. The development of a functional humanoid robot underpins an era of abundance and well-being where poverty will disappear, and people will be able to choose what they want to do. We believe that providing a universal basic income will eventually be a true evolution of our civilization.

Solution

As the demands on our built environment rise, labour shortages loom. With the world’s workforce increasingly moving away from undesirable tasks, the manufacturing, construction, and logistics industries critical to our daily lives are left exposed. By deploying our general-purpose humanoid robots in environments deemed hazardous or monotonous, we envision a future where human well-being is safeguarded while closing the gaps in critical global labour needs.

About the Role

As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth.

Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand.

What You’ll Do

• Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation.
• ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations.
• Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes.
• Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance.
• Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources.
• Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction).
• Collaboration: Work with IT Ops Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows.

We’re Looking For

• Strong experience in IT service management, service desk leadership, or related roles.
• Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar).
• Ability to define and implement ITIL-lite processes in a fast-paced environment.
• Strong communication and customer service skills, with a focus on user experience.
• Proven ability to manage vendors and track SLAs.
• Comfortable in a start-up/scale-up context: hands-on, adaptable, with a focus on ownership.
• Desirable
• Experience building ITSM from scratch in a high-growth technology company.
• Knowledge of ITIL or equivalent frameworks.
• Familiarity with ISO 2000 or integration with broader compliance frameworks (ISO 27001, SOC2).
• Exposure to supporting product development or engineering-heavy environments.

What We Offer

• Competitive salary plus participation in our Stock Option Plan.
• Work mode: office full time, Paddington district (London) – 5 min walk from Paddington station – 5 Merchant Sq, London W2 1AY
• Paid vacations.
• Travel opportunities to our Vancouver and Boston offices.
• Office perks: free lunches.
• Freedom to influence the product and own key initiatives
• Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
• Startup culture prioritizing speed, transparency, and minimal bureaucracy.

Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.

At Humanoid we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.

Vision

In a world where artificial intelligence opens up new horizons, our faith in its potential unveils a new outlook where, together, humans and machines build a new future filled with knowledge, inspiration, and incredible discoveries. The development of a functional humanoid robot underpins an era of abundance and well-being where poverty will disappear, and people will be able to choose what they want to do. We believe that providing a universal basic income will eventually be a true evolution of our civilization.

Solution

As the demands on our built environment rise, labour shortages loom. With the world’s workforce increasingly moving away from undesirable tasks, the manufacturing, construction, and logistics industries critical to our daily lives are left exposed. By deploying our general-purpose humanoid robots in environments deemed hazardous or monotonous, we envision a future where human well-being is safeguarded while closing the gaps in critical global labour needs.

About the Role

As ITSM Lead , you will establish Humanoid’s IT service management framework and build the processes, tools, and culture that ensure a seamless technology experience for every user. This is a hands-on role in the early stages, directly managing onboarding, incidents, and requests, while also designing the ITSM model that scales with the company’s rapid growth.

Working closely with the IT Ops Lead and the Cyber Security Lead , you will ensure service delivery is reliable, user-focused, and compliant. Over time, you will grow a service desk team and extend service processes to meet global demand.

What You’ll Do

• Service Desk Management: Deliver L1/L2 support and user onboarding/offboarding; act as first point of escalation.
• ITSM Tooling: Own Jira Service Management (or equivalent), building workflows, automation, and integrations.
• Process Ownership: Define and maintain incident, problem, change, request, and knowledge management processes.
• Vendor/SLA Tracking: Monitor vendor SLAs, manage escalations, and report performance.
• Knowledge Base: Develop and maintain internal documentation, policies, and self-service resources.
• Metrics & Reporting: Track and report on key service metrics (ticket volumes, resolution times, user satisfaction).
• Collaboration: Work with IT Ops Lead to ensure infra/platform issues are resolved efficiently; partner with Cyber Security Lead to embed security into service workflows.

We’re Looking For

• Strong experience in IT service management, service desk leadership, or related roles.
• Hands-on expertise with ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar).
• Ability to define and implement ITIL-lite processes in a fast-paced environment.
• Strong communication and customer service skills, with a focus on user experience.
• Proven ability to manage vendors and track SLAs.
• Comfortable in a start-up/scale-up context: hands-on, adaptable, with a focus on ownership.
• Desirable
• Experience building ITSM from scratch in a high-growth technology company.
• Knowledge of ITIL or equivalent frameworks.
• Familiarity with ISO 2000 or integration with broader compliance frameworks (ISO 27001, SOC2).
• Exposure to supporting product development or engineering-heavy environments.

What We Offer

• Competitive salary plus participation in our Stock Option Plan.
• Work mode: office full time, Paddington district (London) – 5 min walk from Paddington station – 5 Merchant Sq, London W2 1AY
• Paid vacations.
• Travel opportunities to our Vancouver and Boston offices.
• Office perks: free lunches.
• Freedom to influence the product and own key initiatives
• Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
• Startup culture prioritizing speed, transparency, and minimal bureaucracy.

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Role: Process Improvement Engineer

Type: Permanent

Location: Worcestershire

Salary: Competitive, depending on experience

SRG are currently recruiting for a Process Improvement Maintenance Engineer to join a well-established manufacturing organisation operating in a highly regulated industry. In this role, you will be responsible for maintaining and optimising a wide range of manufacturing equipment, ensuring minimal downtime and maximum efficiency. You'll combine proactive maintenance strategies with reactive troubleshooting and play a key role in developing documentation, training materials and process improvements.

Key Responsibilities:

• Conduct preventative and reactive maintenance on manufacturing machinery.
• Develop and maintain equipment instruction manuals and documentation.
• Develop SOPs and PFDs.
• Support training initiatives and contribute to continuous improvement projects.
• Collaborate with cross-functional teams to resolve equipment issues and optimise processes.

Criteria:

• Apprenticeship trained or qualified to HNC/HND level (or equivalent experience).
• Strong background in maintaining light manufacturing equipment – ideally in food or pharmaceutical environments.
• Experience with liquid/powder filling machines, conveyors, and labelling equipment is a plus.
• Skilled in interpreting engineering drawings, SOPs, and process flow diagrams.
• Familiarity with HSE regulations, automation systems (PLCs, SCADA), and quality standards (ISO, QMS).
• Analytical mindset with a proactive approach to problem-solving and process ownership.

If interested, please apply or contact Julia for more information: /

Job Description

1.Conducting data analysis to discover waste and inefficiencies and work with relevant stakeholders to drive efficiency improvements

2.Create standard reports and analysis to monitor delivery performance and quality

3.Work with the business and ad-hoc analysis and deep dives to understand root causes of inefficiencies

4.Support business stakeholders in analysis and deep dives to eliminate waste

5.Identification of operational issues, development of solutions, and promotion of cross-departmental implementation

Job Requirement

1.Bachelor's degree or higher; at least three years of analytics, business intelligence background

2.Excellent data processing and analytical skills, logical thinking, and implementation capabilities.

3. With strong cross-departmental communication and coordination skills.

We are seeking an experienced
Senior Process Improvement Specialist
to join our operations and continuous improvement team. The successful candidate will play a critical role in identifying, analyzing, and implementing process improvements across manufacturing and business operations. They will drive efficiency, reduce waste, and enhance quality while supporting the company's strategic objectives.

• Permanent full time role
• 3-4 days onsite
• Belfast or Prestwick (Scotland)

Key Responsibilities

• Lead
  process improvement initiatives
  using Lean, Six Sigma, and continuous improvement methodologies.
• Analyze operational processes to identify inefficiencies, bottlenecks, and risks.
• Develop and implement
  standardized procedures, KPIs, and performance metrics
  .
• Facilitate cross-functional workshops and kaizen events to drive sustainable improvements.
• Support operational teams with
  root cause analysis
  , problem-solving, and corrective action plans.
• Mentor and coach teams on
  Lean and Six Sigma principles
  , fostering a culture of continuous improvement.
• Monitor the impact of process changes and ensure improvements are
  sustainable and measurable
  .
• Prepare and present reports to senior management on project progress, ROI, and performance outcomes.
• Collaborate with suppliers and stakeholders to enhance operational efficiency and quality.

Required Qualifications & Experience

• Minimum 5 years of experience in aerospace
  process improvement, operational excellence, or a similar role.
• Proven expertise in
  Lean, Six Sigma, or continuous improvement methodologies
  (Green Belt or Black Belt preferred).
• Strong experience with
  data analysis tools
  (e.g., Minitab, Excel, Power BI) and process mapping.
• Solid understanding of manufacturing and/or service operations, quality standards, and compliance frameworks.
• Skilled in
  problem-solving tools
  : DMAIC, 8D, FMEA, SPC, and root cause analysis.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to lead multiple projects simultaneously and work independently in a hybrid setup.

Preferred Attributes

• Experience in
  complex manufacturing or industrial environments
  .
• Familiarity with
  digital quality systems, ERP, and workflow optimization tools
  .
• Strong coaching and mentoring skills for operational teams.

About Us

A leading international provider of solutions and expertise, specialising in the fields of digital systems and business performance

The SCALIAN Group provides support to major industrial and service-sector companies to help them define and implement their projects in two fields:

Supply chain management, Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada).

We are seeking an experienced Senior Process Improvement Specialist to join our operations and continuous improvement team. The successful candidate will play a critical role in identifying, analyzing, and implementing process improvements across manufacturing and business operations. They will drive efficiency, reduce waste, and enhance quality while supporting the company’s strategic objectives.

• Permanent full time role
• 3-4 days onsite
• Belfast or Prestwick (Scotland)

Key Responsibilities

• Lead process improvement initiatives using Lean, Six Sigma, and continuous improvement methodologies.
• Analyze operational processes to identify inefficiencies, bottlenecks, and risks.
• Develop and implement standardized procedures, KPIs, and performance metrics .
• Facilitate cross-functional workshops and kaizen events to drive sustainable improvements.
• Support operational teams with root cause analysis , problem-solving, and corrective action plans.
• Mentor and coach teams on Lean and Six Sigma principles , fostering a culture of continuous improvement.
• Monitor the impact of process changes and ensure improvements are sustainable and measurable .
• Prepare and present reports to senior management on project progress, ROI, and performance outcomes.
• Collaborate with suppliers and stakeholders to enhance operational efficiency and quality.

Required Qualifications & Experience

• Minimum 5 years of experience in aerospace process improvement, operational excellence, or a similar role.
• Proven expertise in Lean, Six Sigma, or continuous improvement methodologies (Green Belt or Black Belt preferred).
• Strong experience with data analysis tools (e.g., Minitab, Excel, Power BI) and process mapping.
• Solid understanding of manufacturing and/or service operations, quality standards, and compliance frameworks.
• Skilled in problem-solving tools : DMAIC, 8D, FMEA, SPC, and root cause analysis.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to lead multiple projects simultaneously and work independently in a hybrid setup.

Preferred Attributes

• Experience in complex manufacturing or industrial environments .
• Familiarity with digital quality systems, ERP, and workflow optimization tools .
• Strong coaching and mentoring skills for operational teams.

About Us

A leading international provider of solutions and expertise, specialising in the fields of digital systems and business performance

The SCALIAN Group provides support to major industrial and service-sector companies to help them define and implement their projects in two fields:

Supply chain management, Digital Systems Embedded and critical systems, IoT, information systems, and digital solutions for businesses Operations Performance: Management of projects, quality, and industrial performance We are present in seven countries (France, Spain, Belgium, UK, Germany, USA and Canada).