94 Skilled Technicians jobs in Gaydon
Field Service Technician
Northampton, East Midlands
Proactive Personnel - Wolverhampton
Posted today
Job Viewed
Job Description
Job Description
Proactive Personnel are searching for a Field Service Technician for our client in the Northampton area.
Job Duties:
Join part of a team of technicians, to carry out the repair and servicing of machines.
Prepare products ready for despatch
Receive deliveries and arrange collections of waste off site ensuring compliance with health and safety policies and procedures
Repair and refurbish degreasing e.
ZIPC1_UKTJ
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0
Field Service Technician (Robotics)
CV1 2GT Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client, a leading innovator in industrial automation and robotics, is seeking a highly skilled and motivated Field Service Technician to provide remote support and troubleshooting for their advanced robotic systems. This is a fully remote role, allowing you to leverage your technical expertise from your home base. You will be responsible for diagnosing complex technical issues, guiding on-site personnel through repair procedures, and ensuring the optimal performance and uptime of our robotic installations worldwide.
The ideal candidate will possess a strong technical background in mechanical, electrical, or software engineering, with specific experience in industrial robotics, automation, or control systems. Excellent diagnostic skills, the ability to interpret technical documentation (schematics, manuals), and clear, concise communication abilities are paramount. You must be adept at using remote diagnostic tools and collaborating effectively with client technical staff who will perform physical tasks under your guidance. A proactive approach to problem-solving and a commitment to customer satisfaction are essential.
Key Responsibilities:
The ideal candidate will possess a strong technical background in mechanical, electrical, or software engineering, with specific experience in industrial robotics, automation, or control systems. Excellent diagnostic skills, the ability to interpret technical documentation (schematics, manuals), and clear, concise communication abilities are paramount. You must be adept at using remote diagnostic tools and collaborating effectively with client technical staff who will perform physical tasks under your guidance. A proactive approach to problem-solving and a commitment to customer satisfaction are essential.
Key Responsibilities:
- Provide remote technical support and troubleshooting for a range of industrial robotic systems.
- Diagnose hardware, software, and operational issues based on client descriptions, error logs, and remote monitoring tools.
- Guide on-site client personnel through step-by-step repair, maintenance, and calibration procedures.
- Develop and maintain comprehensive documentation for troubleshooting guides, FAQs, and remote support protocols.
- Analyze system performance data and recommend preventive maintenance actions.
- Escalate complex issues to senior engineering teams when necessary, providing detailed problem descriptions.
- Ensure timely resolution of technical problems to minimize client downtime.
- Stay up-to-date with the latest advancements in robotics, automation, and remote support technologies.
- Contribute to the improvement of product reliability and serviceability through feedback to the engineering team.
- Maintain a high level of customer satisfaction through effective and professional remote interactions.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, Mechatronics, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial automation equipment, preferably including robotics.
- Strong understanding of mechanical systems, electrical circuits, control systems, and software troubleshooting.
- Proficiency with remote diagnostic tools and virtual collaboration platforms.
- Ability to read and interpret complex technical diagrams, schematics, and manuals.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical personnel.
- Strong analytical and problem-solving abilities.
- Self-motivated with the ability to work independently and manage time effectively in a remote setting.
- Willingness to potentially travel occasionally for complex on-site escalations (though the primary role is remote).
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1
Lead Field Service Technician - Heavy Machinery
CV1 1NA Coventry, West Midlands
£45000 annum + ove
WhatJobs
Posted 8 days ago
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Job Description
Our client, a leading manufacturer and service provider of industrial heavy machinery, is seeking a highly skilled and motivated Lead Field Service Technician for a fully remote position. This role offers the opportunity to provide expert technical support, installation, maintenance, and repair services for our advanced machinery across a designated territory. You will be the primary point of contact for clients, ensuring optimal performance and uptime of their equipment. The ideal candidate will possess extensive hands-on experience with complex mechanical, hydraulic, and electrical systems, exceptional diagnostic skills, and a strong commitment to customer satisfaction. While the role is remote, significant travel to client sites within the region will be required.
Responsibilities:
Qualifications:
Responsibilities:
- Perform installation, commissioning, maintenance, and repair of heavy machinery at client locations.
- Diagnose and troubleshoot complex mechanical, electrical, and hydraulic issues with advanced diagnostic equipment.
- Execute preventive maintenance schedules to ensure maximum equipment reliability and longevity.
- Provide on-site technical training and guidance to client operators and maintenance personnel.
- Respond to urgent service calls and resolve equipment malfunctions efficiently and effectively.
- Document all service activities, including repairs, parts used, and time spent, using company reporting systems.
- Maintain a clean and organized service vehicle and manage inventory of spare parts.
- Adhere to all company safety policies and procedures, ensuring a safe working environment at client sites.
- Build and maintain strong customer relationships, acting as a trusted technical advisor.
- Provide feedback to the engineering and product development teams on equipment performance and customer needs.
- Lead and mentor junior field service technicians as required.
- Prepare service reports and communicate findings and recommendations to management.
Qualifications:
- Proven experience as a Field Service Technician or similar role, with a strong focus on heavy machinery, industrial equipment, or construction equipment.
- Extensive knowledge of mechanical, hydraulic, and electrical systems troubleshooting and repair.
- Proficiency with diagnostic tools, multimeters, and specialized equipment.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Strong problem-solving and analytical skills.
- Excellent customer service and communication skills, with the ability to explain technical issues clearly.
- Self-motivated and able to work independently with minimal supervision.
- Willingness to travel extensively within the assigned territory and occasional overnight stays.
- A valid driver's license and a clean driving record are essential.
- Technical certifications or vocational training in a relevant field are highly desirable.
- Experience in leading or mentoring teams is a plus.
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2
Technical Support Lead
CV1 2GN Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Technical Support Lead to manage and enhance their customer service and helpdesk operations. This role is based in Coventry, West Midlands, UK , and is essential for ensuring seamless technical support for our client's diverse customer base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction, coupled with a passion for resolving complex technical issues.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, ensuring high levels of performance and customer satisfaction.
- Oversee the daily operations of the helpdesk, including ticket management, response times, and resolution rates.
- Develop and implement support procedures, policies, and best practices to optimize service delivery.
- Act as a point of escalation for complex technical issues, providing in-depth troubleshooting and resolution.
- Train and develop support staff on product knowledge, troubleshooting techniques, and customer service skills.
- Monitor key performance indicators (KPIs) for the support team and identify areas for improvement.
- Collaborate with other departments, such as engineering and product development, to provide feedback and resolve recurring issues.
- Maintain and update the knowledge base with solutions to common technical problems.
- Ensure all customer interactions are handled professionally, efficiently, and empathetically.
- Contribute to the continuous improvement of support tools and technologies.
- Prepare reports on support team performance, trends, and customer feedback for management.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Proven experience in a technical support role, with at least 2 years in a leadership or supervisory capacity.
- Strong technical aptitude and hands-on experience with hardware, software, and network troubleshooting.
- Excellent understanding of IT support principles and methodologies.
- Demonstrated ability to lead and motivate a team.
- Exceptional problem-solving and analytical skills.
- Superb communication and interpersonal skills, with a focus on customer service excellence.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively under pressure and manage multiple priorities.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Certifications such as ITIL, CompTIA A+, or Network+ are a plus.
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3
Technical Support Engineer
CV1 1AA Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client, a leading technology solutions provider, is seeking a skilled Technical Support Engineer to join their dedicated team in **Coventry, West Midlands, UK**. This role is essential for providing advanced technical assistance to our diverse client base, ensuring the smooth operation and optimal performance of their IT systems. The ideal candidate will possess a strong technical aptitude, excellent diagnostic skills, and a commitment to delivering high-quality support. You will be responsible for resolving complex hardware, software, and network issues, as well as proactively identifying potential problems to minimize downtime.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first- and second-level technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems for clients via phone, email, and remote access tools.
- Install, configure, and maintain computer systems, servers, and network equipment.
- Manage and troubleshoot operating systems (Windows, macOS, Linux) and various software applications.
- Assist with the setup and deployment of new IT infrastructure.
- Document technical issues, solutions, and procedures.
- Conduct regular system checks and performance monitoring to prevent issues.
- Provide training and guidance to end-users on IT best practices.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Stay current with the latest technology trends and security best practices.
Qualifications:
- Proven experience as a Technical Support Engineer or similar role.
- Strong knowledge of operating systems (Windows Server, Active Directory, macOS, Linux).
- Experience with network protocols, hardware troubleshooting, and software installation.
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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4
Technical Support Engineer
CV1 1AA Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a proactive and skilled Technical Support Engineer to join their customer-focused team. This hybrid role offers a great balance between in-office collaboration and flexible remote work. You will be responsible for providing high-level technical support to clients, troubleshooting complex software issues, and ensuring customer satisfaction. The ideal candidate will possess a strong understanding of software applications, IT infrastructure, and customer service principles. Your primary focus will be to diagnose and resolve technical problems efficiently, escalating issues when necessary and maintaining clear communication with clients throughout the process. You will also contribute to the development of support documentation, knowledge bases, and user guides to empower customers and internal teams. We are looking for an individual with excellent analytical and problem-solving skills, who can work effectively under pressure and communicate technical information clearly to both technical and non-technical audiences. This role is vital in maintaining our client's reputation for exceptional customer support and technical expertise.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support to clients via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed documentation.
- Guide users through problem-solving processes and provide step-by-step solutions.
- Document all support interactions, resolutions, and technical issues in the ticketing system.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to the product development team.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product updates and new technologies.
- Proven experience in a technical support or helpdesk role, preferably supporting software products.
- Strong technical aptitude and troubleshooting skills across various operating systems and applications.
- Excellent understanding of IT concepts, networking, and common software architectures.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely.
- Strong organizational skills and the ability to manage multiple priorities.
- A proactive approach to problem-solving and continuous learning.
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5
Senior Technical Support Specialist
CV1 2DP Coventry, West Midlands
£30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their expanding customer service and helpdesk operations in **Coventry, West Midlands, UK**. This role is critical in ensuring our clients receive timely, accurate, and effective technical assistance for a wide range of software and hardware issues. You will be responsible for diagnosing and resolving complex technical problems, providing escalated support to junior team members, and contributing to the knowledge base with detailed solutions and guides. The ideal candidate will possess a strong background in IT support, excellent troubleshooting skills, and a comprehensive understanding of operating systems, network protocols, and common software applications. A proven ability to manage difficult customer interactions with professionalism and empathy is essential. This hybrid position requires a combination of on-site presence in **Coventry** for team collaboration, training, and complex issue resolution, alongside flexible remote work for individual case management. You will work closely with the IT development team to identify recurring issues and suggest product improvements. Responsibilities also include documenting support activities, tracking service level agreements (SLAs), and contributing to the continuous improvement of support processes. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly valued. If you are a problem-solver with a passion for customer satisfaction and a knack for technical challenges, this is an excellent opportunity to advance your career within a supportive and innovative company. Join our team and help us deliver exceptional technical support.
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6
Senior Technical Support Engineer
CV1 2FL Coventry, West Midlands
£35000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their dedicated customer success team. This role is primarily based in Coventry, West Midlands, UK , but offers a flexible remote work arrangement. You will be responsible for providing advanced technical assistance to clients, resolving complex hardware and software issues, and ensuring optimal system performance.
Key Responsibilities:
Key Responsibilities:
- Diagnose and resolve complex technical issues reported by customers via phone, email, and ticketing systems.
- Provide Tier 2 and Tier 3 support for our client's software and hardware products.
- Document troubleshooting steps, solutions, and technical information in our knowledge base.
- Escalate unresolved issues to appropriate development or engineering teams with detailed problem descriptions.
- Assist in the creation of technical documentation, FAQs, and user guides.
- Train and mentor junior support staff on technical issues and best practices.
- Proactively monitor systems and identify potential issues before they impact clients.
- Contribute to the improvement of support processes and tools.
- Gather customer feedback and relay it to product development teams to drive product enhancements.
- Participate in on-call rotation as needed.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience troubleshooting hardware and software issues for enterprise-level clients.
- Strong analytical and problem-solving skills with a methodical approach to issue resolution.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Certifications such as CompTIA A+, Network+, or MCSA are a plus.
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7
Senior Technical Support Engineer
CV1 2AA Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their dedicated technical support team in **Coventry, West Midlands, UK**. This role is critical for providing advanced technical assistance to customers, troubleshooting complex issues, and ensuring the seamless operation of our client's software products. You will be responsible for diagnosing and resolving challenging software and hardware-related problems, escalating issues when necessary, and documenting solutions for knowledge base enhancement. The Senior Technical Support Engineer will also play a key role in mentoring junior support staff, contributing to training material development, and providing feedback to the product development teams on recurring issues and potential improvements. The ideal candidate will possess in-depth knowledge of IT systems, network protocols, and operating systems, coupled with exceptional problem-solving skills and a customer-centric approach. Strong communication abilities are essential for explaining technical concepts to both technical and non-technical users. A proven track record in a similar technical support role within a fast-paced environment is required. This is an excellent opportunity to advance your career in a challenging and rewarding technical role.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for software and hardware issues.
- Diagnose complex technical problems, identify root causes, and implement effective solutions.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed information.
- Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Mentor and train junior technical support staff on best practices and product knowledge.
- Collaborate with product development teams to identify and resolve software bugs and enhancement opportunities.
- Proactively monitor system performance and identify potential issues before they impact users.
- Ensure customer satisfaction through effective and efficient problem resolution.
- Stay up-to-date with product updates, new features, and industry trends.
- Proven experience as a Senior Technical Support Engineer or similar role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and hardware.
- Experience with troubleshooting databases, web applications, and cloud services.
- Excellent analytical and problem-solving skills.
- Strong customer service and communication abilities.
- Ability to explain complex technical information clearly and concisely.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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8
Senior Technical Support Engineer
CV1 2AB Coventry, West Midlands
£40000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Technical Support Engineer to join their dynamic IT team. This role is pivotal in providing advanced technical assistance and ensuring the seamless operation of complex IT systems for a diverse client base. You will be instrumental in troubleshooting intricate technical issues, providing root cause analysis, and implementing effective solutions to minimize downtime and enhance system performance. The ideal candidate will possess a deep understanding of network infrastructure, server management, and various operating systems, coupled with exceptional problem-solving abilities.
Key Responsibilities:
Key Responsibilities:
- Diagnose and resolve complex hardware, software, and network issues for end-users and internal systems.
- Provide high-level technical support and guidance to junior support staff.
- Escalate critical issues to relevant departments or vendors, ensuring timely resolution.
- Develop and maintain comprehensive technical documentation, knowledge bases, and support guides.
- Proactively monitor system performance and identify potential areas for improvement.
- Participate in the deployment and configuration of new IT infrastructure.
- Collaborate with development and operations teams to implement system enhancements.
- Manage user accounts, permissions, and access controls.
- Conduct regular system audits and security checks.
- Contribute to the continuous improvement of IT support processes and procedures.
- Proven experience in a senior technical support or systems administration role.
- Strong knowledge of Windows Server, Linux, and desktop operating systems.
- Expertise in network protocols, troubleshooting (TCP/IP, DNS, DHCP), and firewall management.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Familiarity with cloud platforms (e.g., Azure, AWS) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- Relevant IT certifications (e.g., CompTIA Network+, Security+, MCSA) are highly regarded.
- Ability to manage multiple priorities and work effectively under pressure.
- A proactive and team-oriented mindset.
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