508 Specialist Positions jobs in Cottingham

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to senior support staff or relevant departments.
• Document all support interactions and resolutions accurately in the ticketing system.
• Maintain a high level of customer satisfaction by providing prompt and professional service.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify recurring issues and provide feedback to the development and product teams.
• Stay current with product updates and technical advancements.
• Manage multiple support requests simultaneously in a fast-paced environment.

• Provide advanced technical support to customers via phone, email, and chat, maintaining high levels of customer satisfaction.
• Diagnose and resolve complex hardware, software, and network-related issues reported by users.
• Escalate unresolved issues to appropriate internal teams, providing detailed documentation and follow-up.
• Create and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Assist in training and mentoring junior support staff.
• Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
• Manage and prioritize support tickets effectively to meet service level agreements (SLAs).
• Proactively communicate with customers regarding known issues and updates.
• Contribute to the continuous improvement of support processes and tools in a remote setting.
• Participate in remote team meetings and contribute to a positive and collaborative remote work culture.

• Proven experience in a technical support or helpdesk role, with at least 4 years in a senior capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk software and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with remote support tools.
• Customer-centric mindset with a passion for helping others.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Must be able to adapt to a fully remote work setup, maintaining high productivity and engagement.

• Provide advanced technical support to customers via phone, email, and chat, addressing complex hardware, software, and network issues.
• Troubleshoot and diagnose system malfunctions, identifying root causes and implementing effective solutions.
• Escalate critical issues to relevant departments and follow up to ensure timely resolution.
• Develop and maintain a comprehensive knowledge base of common issues and their resolutions.
• Create clear and concise technical documentation, user guides, and FAQs.
• Train and mentor junior support staff, sharing technical expertise and best practices.
• Proactively identify trends in customer issues and recommend product or service improvements.
• Manage customer relationships, ensuring a high level of satisfaction and retention.
• Participate in the testing and deployment of new software updates and system configurations.
• Contribute to the continuous improvement of support processes and workflows.
• Adhere to service level agreements (SLAs) and performance metrics.
• Document all customer interactions and technical issues accurately in the support system.
• Stay current with product updates, industry trends, and new technologies.
• Conduct remote troubleshooting sessions and provide step-by-step guidance to users.
• Contribute to a positive and collaborative team environment.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with a strong focus on complex problem-solving.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Proven ability to diagnose and resolve hardware, software, and network-related issues.
• Excellent troubleshooting and analytical skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience in mentoring or leading junior support team members.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong organizational skills and attention to detail.
• A proactive approach to problem identification and resolution.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
• Experience in a customer-facing technical role is essential.

Sourcing Specialist – Loughborough – £40,000 - £8,000

Are you a proactive Buyer or Procurement Specialist who enjoys variety, influence, and the satisfaction of seeing projects move from concept to delivery? We’re recruiting on behalf of a long-established innovative engineering and technology manufacturer, who are expanding their Procurement & Supply Chain team following a successful turnaround and increasing order book.

This is a great opportunity for someone who enjoys working in a hands-on, collaborative environment, where you’ll have the freedom to make an impact without layers of bureaucracy.

The Opportunity

• Working closely with engineering, project management, finance, and quality teams, you’ll play a central role in supporting both product development and ongoing supply activity.
• Your responsibilities will include:
• Managing day-to-day procurement activity, including raising POs, chasing suppliers, and resolving invoice or goods receipting issues.
• Leading sourcing for both direct and indirect categories, securing materials on a spot-buy basis to meet sales and operations planning needs.
• Supporting new product development projects, managing discussions between technical teams and suppliers to orchestrate practical solutions.
• Handling a diverse range of parts and commodities, from fasteners to compressors, requiring flexibility and curiosity.
• Negotiating pricing and terms, balancing cost, quality, and delivery to achieve the best overall business outcome.
• Maintaining accurate procurement data within the ERP system and contributing to continuous process improvements.

About You

You’ll be a confident, commercially minded professional with experience in procurement, sourcing, or buying within a manufacturing, engineering, or technical business. You’ll thrive in smaller, fast-paced teams and be comfortable “rolling up your sleeves” to handle both transactional and strategic tasks.

Experience within aerospace or advanced engineering is advantageous, and support is available for those wishing to pursue CIPS qualifications.

The Offer

• Salary up to £48,000 
i>Office-based in the East Midlands, commutable from Loughborough, Leicester, Nottingham, and Derby
• Flexible start and finish around core hours (9:30–4:00 Mon–Thu, 9:30–3:00 Fri)
• Supportive, non-micromanaged environment with clear scope to develop and grow

Further your career and take on a new challenge as a Functional Specialist!

We are recruiting for hybrid working Nurses, Physiotherapists, Occupational Therapists and Paramedics to make the most of their existing clinical knowledge and take on a new role with a leading, multi-national employer with Full time and Part time roles available.

As a Functional Specialist you will be providing unbiased, comprehensive assessments for the Government’s disability allowance (PIP) whilst ensuring a personalised, inclusive and empathetic service for the service user.

Benefits Include:

• Basic salary of £38,500 - £9,500
  • 000 sign off bonus
  • 10% Bonus thereafter
  • OTE: 3,450
• Salary increases upon successful completion of training stages
• Hybrid, Full time
• Training: Full time, 5 weeks’
• 25 days Holidays per annum, rising to 27 days with service
• Company Laptop and Mobile Phone provided
• Access to Health & Wellbeing programme and Headspace mobile app
• Annual charity day
• Employee network groups
• Company matched pension
• Life assurance
• 15 weeks’ paid maternity
• Cycle2work scheme

Your New Role:

• As a multi-skilled Functional Specialist, you will manage caseloads from end to end which includes delivering face to face and virtual assessments, telephone assessments, initial review calls and paper based reports (PBR).
• As a multi-skilled Functional Specialist, you will have greater job variety and autonomy to manage cases to conclusion.
• You will assess the full range of health conditions and disabilities affecting the claimant, including physical, sensory, mental, intellectual and cognitive impairments.
• You will have time built into your working rota for breaks, CPD, audit amendments, requesting and reviewing further evidence and team meetings.

Requirements

• Qualified Nurse, Mental Health Nurse, Occupational Therapist, Physiotherapist or Paramedic.
• 1+ years post qualification experience.
• Valid registration on NMC or HCPC without restrictions.
• Excellent communication skills and strong IT literacy.

Procurement Specialist

Loughborough

40,000 - 45,000 + Employer Funded Training & Development + 33 Days Holiday + Benefits Package

An exciting opportunity has arisen for an experienced Procurement Specialist to join a rapidly growing UK manufacturer with a strong presence across multiple UK sites. With significant investment in R&D, sustainability, and technical operations, the business is at the forefront of innovation in the building materials sector. In this pivotal role, you'll take full ownership of procurement and supply chain strategy, managing the sourcing, storage, and distribution of materials and services critical to the production of their products.

The ideal Procurement Specialist will have a strong background in manufacturing procurement with proven experience in supplier negotiations, risk mitigation, and delivering cost and efficiency improvements. This is a unique opportunity to join a forward thinking SME where you'll be empowered to shape strategy, implement best practices, and contribute directly to high profile, industry first projects.

Your role as a Procurement Specialist will include:

* Leading the procurement strategy across raw materials, services, and logistics

* Developing a sustainable and resilient supply chain to support R&D and operational needs

* Identifying and onboarding new suppliers aligned with quality, sustainability, and cost objectives

* Managing supplier risk, negotiating contracts, and ensuring compliance across the supply base

The successful Procurement Specialist will have:

* Proven experience in procurement or supply chain, ideally within manufacturing

* Strong understanding of supply chain operations, cost analysis, risk management, and supplier development

* Background in aggregates, ceramics, heavy building materials or scientific/technical environments is desirable

* Commercial acumen and ability to map opportunities with ROI in mind

Please apply or call Tommy Reynolds for immediate consideration

Key words: Technical, Decarbonisation, Heavy Manufacturing, Building Materials, Aggregates, Ceramics, Hydrogen, Environmental, Construction, Manufacturing, Manufacturer, FMCG, Production, Engineering, Compliance, Marketing, Bricks, Procurement Manager, Supply Chain Manager, ERP, MRP, Logistics, Operations, Buyer, Senior Buyer, Power BI, ISO, Audit, H&S, Health & Safety, Quality, Warehouse

This vacancy is being advertised by Accelerated People Management Ltd. The services of Accelerated People Management Ltd are that of an Employment Agency.

Accelerated People Management Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.

Onboarding Specialist

26k

LE10 1YG

Are you a problem-solver with a passion for delivering excellent customer service?

Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!

Job Overview

The role requires you to deliver engaging online training events to both new and existing customers on our clients' market leading portfolio of professional online libraries. Working across clients in Tax, Accounting and Audit, as well as HR, H&S and Care, you will play a vital role in ensuring customers are fully equipped to grasp the full potential of their service.

Day-to-Day Responsibilities

• Deliver engaging online training courses via Teams or the client's preferred platform
• Liaise with content team to ensure training is always topical and relevant to the audience.
• Provide feedback to the product and content team to help improve the service.
• Request customer feedback on training events and receiving excellent feedback.
• Develop knowledge of products and clients' interests.

What you Bring to the Team

• Engaging and professional presentation skills, the ability to build strong client relationships,
• Able to work well within a team and individually, with a willingness to go above and beyond to deliver excellent service.
• Ability to work in a fast-paced environment, with a flexible approach and adapt to changes.
• Strong time management skills, and organisational skills.

Benefits

• Day off for your Birthday
• 25 days annual leave, rising to 27 days after 2 years of full service from January 1st and 28 days after 5 years (Not including Bank Holidays)
• Health Shield - Health care cash back scheme
• Health Sheild Extras - access to discounts and earning points on purchases
• Bright HR Perks
• Access to Employee Assistance Programme supplied by BUPA
• Profit Share
• Death in Service - 2 x salary
• Access to CPD and Professional qualifications
• 1-week contractual sick pay from start day increasing to 3 weeks on completion of 12 months continuous service
• In office - Bakers Breakfast every Monday (Bacon/Sausage/Veggie or Yoghurt with Granola)
• In office - Free Fruit every week
• In office - TFI on the last Friday of the month with lunch or pm drinks provided in the Hinckley office
• Season Ticket Loan (after probation)
• Cycle to work scheme
• Private health care after 5 years
• Commission opportunities

Rewards including team monthly incentives and group wide awards

INDHIN

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