58 Specialist Professional Positions jobs in North East
Senior Technical Specialist (Water Networks)
Newcastle upon Tyne, North East
Stantec
Posted 5 days ago
Job Viewed
Job Description
Ready to take your career to the next level with a global leader?
Stantec, ranked the #1 engineering consultancy in the NCE listings, is looking for a **Senior Technical Specialist/Technical Director** . This role can be based in any of our Northern offices.
We are searching for a leader to enhance our water network modelling and infrastructure solutions for our clients in the region. You'll play a key role in delivering exciting, long-term projects and strategic resource schemes.
**About the Role**
This is an opportunity to provide strategic direction and innovative solutions to complex water infrastructure challenges. As a senior leader, you'll be at the forefront of our business, driving the strategic direction of our water network modelling and developing new capital investment solutions.
You'll use your global network to bring new opportunities to the business, provide technical insight for strategic bids, and mentor staff to foster professional growth. Your expertise and leadership will be vital to our success.
**About You**
We are seeking a candidate who is a recognised thought leader with a proven ability to influence technical direction. The ideal person will have:
+ A strong commercial aptitude and understanding of business risk and contract models.
+ The credibility to lead the technical governance of large, complex projects and programs.
+ A track record of compelling presentations and publications, with active involvement in key professional institutions.
+ The ability to leverage a global network to stay ahead of industry trends.
A degree in civil or environmental engineering is essential. Chartership or advanced progression with professional bodies such as CIWEM, ICE, or the Institute of Water is strongly preferred.
Please get in touch even if you don't fulfil all requirements; we value diverse backgrounds and skillsets and support professional development.
**About Stantec**
The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply.
At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact we will talk to you about how we can support you.
**ReqID:** 7791
Stantec, ranked the #1 engineering consultancy in the NCE listings, is looking for a **Senior Technical Specialist/Technical Director** . This role can be based in any of our Northern offices.
We are searching for a leader to enhance our water network modelling and infrastructure solutions for our clients in the region. You'll play a key role in delivering exciting, long-term projects and strategic resource schemes.
**About the Role**
This is an opportunity to provide strategic direction and innovative solutions to complex water infrastructure challenges. As a senior leader, you'll be at the forefront of our business, driving the strategic direction of our water network modelling and developing new capital investment solutions.
You'll use your global network to bring new opportunities to the business, provide technical insight for strategic bids, and mentor staff to foster professional growth. Your expertise and leadership will be vital to our success.
**About You**
We are seeking a candidate who is a recognised thought leader with a proven ability to influence technical direction. The ideal person will have:
+ A strong commercial aptitude and understanding of business risk and contract models.
+ The credibility to lead the technical governance of large, complex projects and programs.
+ A track record of compelling presentations and publications, with active involvement in key professional institutions.
+ The ability to leverage a global network to stay ahead of industry trends.
A degree in civil or environmental engineering is essential. Chartership or advanced progression with professional bodies such as CIWEM, ICE, or the Institute of Water is strongly preferred.
Please get in touch even if you don't fulfil all requirements; we value diverse backgrounds and skillsets and support professional development.
**About Stantec**
The Stantec community unites more than 34,000 employees working in over 450 locations across 6 continents. We have been working with our clients and communities in the UK for over 150 years. We plan, design, deliver and manage the development and infrastructure needed to support the creation of sustainable, healthy and prosperous communities.
Our teams provide effective and relevant solutions, translating our clients' vision into valued consents, deliverable plans for projects and programmes, and efficient designs for delivery, based on technical excellence and deep market insights. We deal with today's challenges, but also keep a fairer, better tomorrow in sight, looking at how we deliver clean growth, support radical changes in our economy and meet the needs of future communities.
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment.
Building an inspired, inclusive work environment that attracts, supports, and develops world-class talent is a crucial key to our success. If you are excited by this role but worry that your experience doesn't exactly align, we encourage you to apply.
At Stantec we want you to perform your best at every stage of the recruitment process and are committed to ensuring it is accessible to all. If you need any support or require adjustments to be made then please contact we will talk to you about how we can support you.
**ReqID:** 7791
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
SR1 1AA Sunderland, North East
£25000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is a rapidly expanding technology solutions provider seeking a skilled and customer-focused Technical Support Specialist to join their vibrant team in **Sunderland, Tyne and Wear, UK**. This role is crucial in ensuring our clients receive timely and effective technical assistance, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the primary point of contact for users experiencing technical difficulties, providing support across a range of software and hardware issues. A strong understanding of IT systems, excellent problem-solving abilities, and exceptional communication skills are essential for this position.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex issues to appropriate senior support teams when necessary.
- Guide users through step-by-step solutions and clearly document technical procedures.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot and resolve issues with operating systems (Windows, macOS), and common business applications.
- Manage user accounts, permissions, and access rights.
- Contribute to the knowledge base by documenting common issues and their solutions.
- Proactively identify opportunities for system improvements and user training.
- Maintain a high standard of customer service, ensuring all queries are handled professionally and efficiently.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
NE1 4BR Newcastle upon Tyne, North East
£28000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a leading provider of business software solutions, is seeking a motivated and customer-focused Technical Support Specialist to join their team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers a blend of remote flexibility and in-office collaboration, allowing you to provide exceptional technical assistance to a diverse client base.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and ticketing systems, providing timely and effective technical support for our software products.
- Diagnose and troubleshoot complex technical issues, identifying root causes and implementing appropriate solutions.
- Guide users through problem-solving processes, ensuring clear and concise communication.
- Escalate unresolved issues to senior support engineers or development teams when necessary.
- Document technical issues and resolutions in a comprehensive knowledge base.
- Assist with user training and provide guidance on product features and best practices.
- Contribute to the improvement of support processes and documentation.
- Monitor system performance and identify potential issues before they impact users.
- Maintain a high level of customer satisfaction through excellent service and technical expertise.
- Stay current with product updates and new features to ensure accurate support.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably supporting software applications.
- Strong understanding of operating systems (Windows, macOS) and common hardware configurations.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
- Proficiency in using ticketing systems and remote support tools.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with SQL and database concepts is a plus.
- Familiarity with cloud-based platforms (e.g., AWS, Azure) is advantageous.
- Relevant certifications (e.g., CompTIA A+, ITIL) are desirable.
- Ability to work effectively both independently and as part of a hybrid team.
This advertiser has chosen not to accept applicants from your region.
2
Senior Technical Support Specialist
NE31 1BB Sunderland, North East
£30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Technical Support Specialist to join their growing team in Sunderland, Tyne and Wear, UK . This role offers a hybrid working model, combining the benefits of remote work with essential on-site collaboration. As a Senior Technical Support Specialist, you will be the primary point of contact for resolving complex technical issues reported by customers and internal users. You will provide advanced troubleshooting, diagnose hardware and software problems, and guide users through step-by-step solutions. This position requires a deep understanding of IT systems, networks, and a wide range of software applications. You will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and mentoring junior support staff. Key responsibilities include managing and prioritizing support tickets, escalating issues when necessary, identifying recurring problems and proposing solutions to prevent future occurrences, and assisting with the installation and configuration of new hardware and software. You will work closely with IT development and operations teams to ensure seamless service delivery. The ability to remain calm and professional under pressure, coupled with excellent communication skills, is essential for success in this role. You will be involved in developing support procedures and contributing to the overall improvement of customer service delivery. This is an excellent opportunity for a dedicated IT professional to advance their career in a supportive and challenging environment, contributing significantly to customer satisfaction and operational efficiency.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Respond to customer inquiries and resolve complex technical problems efficiently and effectively.
- Diagnose and resolve issues with operating systems, applications, and peripherals.
- Document technical solutions and create knowledge base articles.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Mentor and guide junior technical support staff.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Identify trends in support requests and recommend proactive solutions.
- Collaborate with IT development and operations teams on system improvements.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with IT support ticketing systems and remote support tools.
- Excellent problem-solving and diagnostic skills.
- Strong customer service and communication skills, both verbal and written.
- Ability to work effectively in a hybrid work environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Remote Technical Support Specialist
SR1 1AA Sunderland, North East
£25000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their growing, fully remote team. This role is perfect for an individual with a passion for technology and a talent for troubleshooting complex issues. You will be the first point of contact for customers seeking assistance with our client's software products and services, providing timely and effective solutions. This is a remote position, allowing you to work from the comfort of your own home.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues efficiently and accurately.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to senior support engineers or relevant departments when necessary.
- Document all support interactions, resolutions, and customer feedback in the CRM system.
- Contribute to the knowledge base by creating and updating FAQs, troubleshooting guides, and support articles.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Assist with user account management and basic system administration tasks.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Stay up-to-date with product updates and technical changes.
- Proven experience in a technical support or customer service role.
- Strong understanding of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk and CRM software.
- Ability to work independently and manage time effectively in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- Basic understanding of networking concepts is a plus.
- Experience supporting SaaS products is highly desirable.
- Ability to multitask and prioritize tasks effectively.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Specialist
NE1 4DP Newcastle upon Tyne, North East
£35000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and technically proficient Senior Technical Support Specialist to join their growing customer service team. This fully remote position allows you to provide expert assistance to clients across a range of sophisticated software and hardware solutions. You will be the first point of contact for complex technical issues, diagnosing problems, and delivering timely and effective resolutions. This role requires excellent communication skills, a deep understanding of IT systems, and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for our client's products and services via phone, email, and chat.
- Diagnose, document, and resolve complex technical issues reported by customers, escalating when necessary to higher-level support or engineering teams.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
- Assist in the training and mentoring of junior support staff, sharing technical expertise and best practices.
- Proactively identify trends in customer issues and provide feedback to product development teams for improvement.
- Manage and prioritize multiple support tickets simultaneously, ensuring timely and satisfactory resolution.
- Conduct remote sessions with clients to diagnose and resolve intricate technical problems.
- Stay up-to-date with product updates, new features, and emerging technologies relevant to our client's offerings.
- Contribute to the continuous improvement of support processes and customer satisfaction metrics.
- Occasionally, assist with user acceptance testing for new software releases.
- Build strong relationships with clients by providing exceptional service and demonstrating technical mastery.
- Proven experience (3+ years) in a technical support or helpdesk role, with a focus on complex issues.
- Strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Exceptional communication, interpersonal, and customer service skills, capable of explaining technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with scripting languages (e.g., Python, Bash) is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are advantageous.
- Experience supporting SaaS products or enterprise software solutions.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist
NE1 4AG Newcastle upon Tyne, North East
£40000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Are you a seasoned problem-solver with a passion for technology and exceptional customer service? Our client is searching for a highly skilled Senior Technical Support Specialist to join their thriving, remote-first support team. Based in Newcastle upon Tyne, Tyne and Wear, UK (though the role is fully remote), you will be the go-to expert for resolving complex technical issues, providing unparalleled support to a diverse user base. This role demands a deep understanding of software, hardware, and network configurations, coupled with outstanding communication skills to effectively guide users through intricate troubleshooting processes. You will act as a mentor to junior team members and play a crucial role in enhancing our client's technical support strategies.
Responsibilities:
Qualifications:
This is a fantastic opportunity for an experienced IT professional to take their career to the next level within a supportive and dynamic remote team, contributing significantly to customer success.
Responsibilities:
- Provide advanced technical support and troubleshooting for software, hardware, and network issues via remote channels (phone, email, chat, video conferencing).
- Diagnose and resolve complex technical problems, escalating issues to higher-level support or development teams when necessary.
- Document technical solutions, create knowledge base articles, and develop user guides to empower customers and internal teams.
- Assist in the training and mentoring of junior technical support staff, sharing expertise and best practices.
- Identify recurring technical issues and collaborate with relevant departments to implement permanent solutions and preventative measures.
- Manage support tickets efficiently, ensuring timely resolution and high levels of customer satisfaction.
- Stay current with new technologies, products, and industry trends to maintain expert-level knowledge.
- Participate in the testing and deployment of new software releases and system updates.
- Contribute to the continuous improvement of support processes and tools.
- Maintain a high level of professionalism and customer focus in all interactions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar IT role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to manage time effectively and prioritize tasks in a remote work environment.
- Customer-centric mindset with a commitment to delivering outstanding service.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This is a fantastic opportunity for an experienced IT professional to take their career to the next level within a supportive and dynamic remote team, contributing significantly to customer success.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Specialist
SR1 1DX Sunderland, North East
£35000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm looking for an experienced Senior Technical Support Specialist to join their fully remote team. This role is crucial in providing advanced technical assistance to our diverse client base, ensuring seamless operation of our software solutions. As a Senior Specialist, you will be expected to handle complex user issues, troubleshoot intricate software and hardware problems, and provide expert guidance on system configurations and best practices. You will also be responsible for documenting technical solutions, developing knowledge base articles, and contributing to the continuous improvement of our support processes. This is a remote-first position, offering the flexibility to work from anywhere within the UK. Candidates must possess exceptional problem-solving abilities, a deep understanding of IT systems, operating systems, and network configurations, and strong analytical skills. Proven experience in a technical support role, preferably with enterprise-level software, is essential. Excellent communication skills, both written and verbal, are paramount for interacting with clients and internal teams. You should be adept at managing your time effectively in a remote environment and be comfortable working independently while collaborating virtually. A proactive approach to identifying potential issues and implementing preventative measures is highly valued. We are looking for a dedicated professional committed to delivering outstanding customer service and technical expertise in a dynamic, fast-paced setting. If you thrive in a remote work environment and have a passion for resolving complex technical challenges, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Specialist
SR1 2AP Sunderland, North East
£30000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Specialist to join their dedicated IT support team based in Sunderland, Tyne and Wear, UK . This role requires a proactive individual with a passion for problem-solving and a commitment to delivering exceptional user support. You will be the first point of escalation for complex technical issues, providing timely and effective solutions to internal staff and external clients.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned IT professional to advance their career within a supportive and growing organization.
Key Responsibilities:
- Provide advanced technical support for hardware, software, and network issues, acting as a point of escalation for junior technicians.
- Diagnose and resolve complex technical problems remotely and face-to-face, ensuring minimal disruption to operations.
- Install, configure, and maintain computer hardware, operating systems, and application software.
- Manage user accounts, permissions, and access controls across various systems.
- Develop and maintain technical documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.
- Assist in the planning and implementation of IT infrastructure upgrades and projects.
- Monitor system performance and proactively identify potential issues.
- Provide training and guidance to end-users on IT best practices and system usage.
- Collaborate with other IT teams to ensure seamless integration and support of all systems.
- Stay current with emerging technologies and industry trends relevant to technical support.
- Participate in an on-call rotation as required.
- Ensure adherence to IT security policies and procedures.
Qualifications:
- Proven experience as a Senior Technical Support Specialist or similar role, with at least 5 years of hands-on experience.
- In-depth knowledge of Windows and macOS operating systems, as well as common business applications (e.g., Microsoft Office Suite, G Suite).
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory, Group Policy, and mobile device management (MDM).
- Proficiency in troubleshooting hardware, software, and peripheral devices.
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Relevant IT certifications (e.g., CompTIA A+, Network+, MCSE) are highly desirable.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
This is an excellent opportunity for a seasoned IT professional to advance their career within a supportive and growing organization.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist (Remote)
SR1 2AU Sunderland, North East
£40000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Technical Support Specialist to join their customer-centric team in a fully remote capacity. This role is essential for providing advanced technical assistance and resolving complex issues for our diverse client base. You will be the primary point of escalation for intricate technical problems, requiring deep knowledge of our product suite and underlying technologies. The ideal candidate will possess exceptional troubleshooting skills, a strong understanding of IT infrastructure, and a passion for delivering outstanding customer service. You will play a key role in improving support processes, contributing to knowledge base development, and mentoring junior support staff.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support via phone, email, and chat to customers, addressing complex hardware and software issues.
- Diagnose, troubleshoot, and resolve technical problems related to our products, services, and integrated systems.
- Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product Management) with detailed diagnostic information.
- Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the training and onboarding of new technical support team members.
- Manage and prioritize a queue of support tickets, ensuring timely and effective resolution.
- Contribute to the continuous improvement of support processes and tools.
- Proactively communicate with customers regarding issue status and resolution.
- Stay up-to-date with product updates, new features, and relevant industry technologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or lead capacity.
- Demonstrated expertise in troubleshooting complex software and hardware issues.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common IT infrastructure.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent communication, active listening, and problem-solving skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Proficiency in remote support tools and techniques.
- Experience working effectively in a fully remote team environment.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
This advertiser has chosen not to accept applicants from your region.
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