What Jobs are available for Specialist Support Services in the United Kingdom?
Showing 3450 Specialist Support Services jobs in the United Kingdom
Customer Support Specialist - Technical Services
MK9 2FB Milton Keynes, South East
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of cutting-edge SaaS solutions, is seeking a highly motivated and technically adept Customer Support Specialist to join their expanding global support team. This is a fully remote position, offering the ultimate flexibility to provide exceptional customer service from the comfort of your own home. You will be the first point of contact for customers experiencing technical issues, guiding them through troubleshooting processes and ensuring swift resolution. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer experiences. This role is crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone, providing timely and accurate technical assistance.
- Diagnose and troubleshoot software issues, escalating complex problems to senior support engineers or relevant departments when necessary.
- Guide customers through product features, functionalities, and best practices.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and support team members.
- Collaborate with product development and engineering teams to report bugs and suggest product improvements based on customer feedback.
- Maintain accurate and detailed records of customer interactions and resolutions within the CRM system.
- Proactively identify trends in customer issues and provide feedback to improve the overall customer experience.
- Ensure adherence to service level agreements (SLAs) and internal support metrics.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
- Stay up-to-date with product updates, new features, and industry trends.
Qualifications:
- Proven experience in a customer support or technical support role, preferably within the SaaS industry.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of software applications and common technical concepts.
- Exceptional written and verbal communication skills, with the ability to explain technical information clearly to non-technical users.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and prioritise tasks in a remote setting.
- A patient, empathetic, and customer-centric approach.
- Ability to work flexible hours if required to cover different time zones or peak support periods.
- A keen interest in technology and a willingness to learn continuously.
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0
Customer Support Specialist - Digital Services
BS1 4AA Bristol, South West
£25000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and efficient Customer Support Specialist to join their growing team. This hybrid role requires a balance of remote work flexibility and in-office collaboration at our Bristol, South West England, UK hub. You will be the first point of contact for customers, providing exceptional support and resolving inquiries related to our digital services. The ideal candidate possesses excellent communication skills and a genuine passion for helping others.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions.
- Provide information about our client's products and services, including features, pricing, and troubleshooting.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to the team.
- Contribute to the development and maintenance of help desk documentation and FAQs.
- Proactively engage with customers to ensure satisfaction and build loyalty.
- Meet established service level agreements (SLAs) for response and resolution times.
- Adhere to company policies and procedures to ensure data privacy and security.
- Previous experience in a customer service or helpdesk role is preferred.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and help desk ticketing systems.
- Ability to remain calm and patient under pressure.
- A team player with a positive attitude and strong work ethic.
- Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
- Familiarity with digital services or SaaS products is a plus.
- High school diploma or equivalent; further education or certifications are advantageous.
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1
Technical Support Specialist - Cloud Services
CV1 2GN Coventry, West Midlands
£28000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is searching for a dedicated and knowledgeable Technical Support Specialist to join their bustling customer service team. This on-site role is perfect for an individual with a passion for problem-solving and a commitment to delivering exceptional customer experiences. You will be the first point of contact for clients experiencing technical difficulties with our comprehensive suite of cloud-based software solutions. Key responsibilities include diagnosing and resolving hardware and software issues, providing clear and concise technical guidance via phone, email, and in-person support, and meticulously documenting all customer interactions and resolutions in our CRM system. You will be expected to troubleshoot network connectivity, server issues, and application errors, ensuring minimal disruption to client operations. A strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure, GCP) is essential. Experience with ticketing systems like Zendesk or Jira is highly desirable. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users. You should be patient, methodical, and possess a strong sense of urgency when addressing critical client issues. This role offers a fantastic opportunity to grow within a supportive environment, with potential for advancement into specialized technical roles. Training and continuous professional development will be provided. Join our client's vibrant team in **Coventry, West Midlands, UK**, and become an integral part of their success story.
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2
Technical Support Specialist - Cloud Services
BD1 1AA Bradford, Yorkshire and the Humber
£30000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding cloud solutions provider, is seeking a motivated and technically adept Technical Support Specialist to join their fully remote support team. This role is crucial for providing exceptional technical assistance to clients navigating complex cloud environments and services. You will be the first point of contact for troubleshooting technical issues, guiding users through solutions, and escalating problems as needed. The ideal candidate will possess strong diagnostic skills, a deep understanding of cloud computing principles (e.g., AWS, Azure, GCP), and excellent customer service abilities. This is a remote-first position, requiring self-discipline and effective communication skills to succeed.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose and resolve technical issues related to cloud platforms, applications, and infrastructure.
- Guide users through step-by-step solutions and troubleshooting procedures.
- Escalate unresolved issues to appropriate senior technical teams, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the ticketing system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Assist in the monitoring of system performance and proactive identification of potential issues.
- Contribute to improving support processes and customer satisfaction metrics.
- Stay current with evolving cloud technologies and best practices.
- Collaborate with other support team members and engineering teams.
- Proven experience in a technical support role, preferably supporting cloud services or SaaS products.
- Strong understanding of core cloud concepts and familiarity with major cloud providers (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow).
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Customer-focused attitude with excellent interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a significant advantage.
- Experience with scripting or basic programming is a plus.
- Availability to work flexible shifts, if required by the business needs.
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3
Technical Support Specialist - Cloud Services
DE1 1GN Derby, East Midlands
£28000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of cloud-based IT solutions, is seeking a dedicated and technically adept Technical Support Specialist to join their customer service team. Based in our Derby office, you will be the first point of contact for clients experiencing technical issues with our suite of cloud services. Your primary role will be to provide timely and effective troubleshooting, diagnosing and resolving hardware, software, and network-related problems. The ideal candidate possesses exceptional communication skills, a strong understanding of IT infrastructure, and a genuine passion for helping customers overcome technical challenges. You will work collaboratively with senior engineers and product teams to ensure a seamless customer experience.
Responsibilities:
Qualifications:
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
Responsibilities:
- Respond promptly and professionally to customer support requests via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to cloud infrastructure, servers, operating systems (Windows/Linux), and networking.
- Provide clear and concise guidance to users on software applications and system configurations.
- Escalate complex issues to appropriate internal teams or third-party vendors when necessary.
- Maintain accurate records of support interactions, resolutions, and customer feedback within the CRM system.
- Develop and update knowledge base articles and troubleshooting guides to empower customers and internal teams.
- Assist with system monitoring, performance tuning, and preventative maintenance tasks.
- Identify recurring technical problems and suggest improvements to products or support processes.
- Participate in training sessions to stay current with product updates and new technologies.
Qualifications:
- Proven experience (minimum 2 years) in a technical support or helpdesk role, preferably supporting cloud services.
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Excellent problem-solving and analytical skills with a methodical approach to issue resolution.
- Outstanding communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively both independently and as part of a team in a busy office environment.
- Relevant certifications such as CompTIA A+, Network+, or Cloud+ are advantageous.
This is an excellent opportunity to grow your technical skills within a supportive and innovative company. If you are a problem-solver with a passion for technology and customer satisfaction, we encourage you to apply. This role is based at our office in Derby, Derbyshire, UK .
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4
Technical Support Specialist - Cloud Services
BN1 1AG East Sussex, South East
£32000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team, focusing on cloud services and infrastructure. This role offers a hybrid working arrangement, blending remote flexibility with essential in-office collaboration sessions. You will be the primary point of contact for clients experiencing technical issues with our cloud platforms, providing expert assistance, timely resolutions, and ensuring a seamless user experience.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets for cloud-based services, including SaaS applications, IaaS, and PaaS environments.
- Diagnose and troubleshoot complex technical issues related to networking, servers, databases, and application performance.
- Provide clear and concise technical guidance to end-users via phone, email, and chat.
- Escalate unresolved issues to senior technical teams or development when necessary, acting as a liaison.
- Document all support interactions, solutions, and knowledge base articles.
- Assist with user onboarding and provide training on cloud service functionalities.
- Monitor system performance and identify potential issues, proactively addressing them.
- Contribute to the continuous improvement of support processes and tools.
- Collaborate with the IT and engineering teams to resolve bugs and implement enhancements.
- Maintain a high level of customer satisfaction through efficient and effective support.
- Proven experience in a technical support or helpdesk role, with a strong emphasis on cloud technologies.
- Excellent understanding of cloud computing concepts (AWS, Azure, GCP preferred).
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Familiarity with networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team in a hybrid environment.
- Relevant certifications (e.g., CompTIA Cloud+, Azure Fundamentals) are a plus.
- A proactive and customer-centric approach to problem-solving.
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5
Technical Support Specialist - Cloud Services
SW1A 0AA London, London
£35000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, allowing you to provide expert technical assistance to users from anywhere within the UK. You will be the first line of support for a range of cloud-based services, troubleshooting complex issues and ensuring a seamless user experience. Your dedication to problem-solving and excellent communication skills will be key to success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support and troubleshooting for cloud-based software applications via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues reported by users.
- Escalate complex technical problems to higher-level support teams when necessary, providing detailed documentation.
- Guide users through step-by-step solutions to technical challenges, ensuring clear and concise explanations.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the development and maintenance of a comprehensive knowledge base and FAQ documentation.
- Identify recurring technical issues and proactively suggest improvements to products or processes.
- Monitor system performance and provide feedback on potential issues or enhancements.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, new features, and industry best practices in cloud technology.
- Participate in training sessions to enhance product knowledge and support skills.
- Assist with user onboarding and training on our client's platform features.
Qualifications:
- Proven experience in a technical support or helpdesk role, preferably with cloud services or SaaS products.
- Strong understanding of operating systems (Windows, macOS), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Familiarity with cloud computing concepts and platforms (e.g., AWS, Azure, Google Cloud).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Outstanding customer service and communication skills, both written and verbal.
- Ability to explain technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to work independently and manage time effectively in a remote environment.
- A proactive attitude and a passion for helping others.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
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6
Senior Technical Support Specialist - Cloud Services
L1 8JQ Liverpool, North West
£45000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of cloud-based solutions, is seeking an experienced and dedicated Senior Technical Support Specialist to join their remote-first customer service team. This role is pivotal in ensuring our clients receive exceptional technical assistance and a seamless experience with our cutting-edge products. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and contributing to the continuous improvement of our support processes.
Key Responsibilities:
Location: Remote, supporting clients globally from Liverpool, Merseyside, UK .
Key Responsibilities:
- Serve as a point of escalation for challenging technical issues, providing expert analysis and resolution for cloud-based software applications.
- Diagnose and troubleshoot software, hardware, and network problems reported by customers, utilizing a range of diagnostic tools and techniques.
- Provide clear, concise, and timely technical guidance and support to end-users via multiple channels, including email, chat, and phone.
- Document all support interactions, resolutions, and product feedback accurately within the ticketing system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower both customers and junior support staff.
- Collaborate with engineering and product development teams to identify recurring issues, suggest product enhancements, and contribute to bug resolution.
- Monitor system performance and proactively identify potential issues before they impact users.
- Train and mentor junior support team members, sharing best practices and technical expertise.
- Contribute to the development and implementation of improved support workflows and customer service strategies.
- Proven experience (3+ years) in a technical support or helpdesk role, preferably supporting SaaS or cloud-based products.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), and cloud infrastructure (AWS, Azure, GCP).
- Proficiency in scripting languages (e.g., Python, Bash) is a significant advantage.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with ITIL frameworks and best practices is highly desirable.
- Ability to manage multiple priorities, work independently, and maintain a high level of productivity in a remote setting.
- Relevant certifications (e.g., CompTIA A+, Network+, Cloud+) are a plus.
Location: Remote, supporting clients globally from Liverpool, Merseyside, UK .
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7
Senior Technical Support Specialist - Cloud Services
EH1 1BG Edinburgh, Scotland
£45000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly skilled Senior Technical Support Specialist with a strong background in cloud services and complex IT environments. This is an excellent opportunity to join a forward-thinking company and provide critical support to their enterprise clients. You will be at the forefront of troubleshooting, diagnosing, and resolving a wide range of technical issues, ensuring minimal disruption to business operations. This role requires exceptional problem-solving abilities and a customer-centric approach.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based applications and infrastructure, including SaaS platforms, IaaS, and PaaS environments.
- Diagnose and resolve complex hardware, software, and network issues reported by clients, escalating critical problems to appropriate engineering teams when necessary.
- Manage and maintain support ticketing systems, ensuring accurate documentation of all issues, resolutions, and customer interactions.
- Develop and update technical documentation, knowledge base articles, and user guides to assist both internal teams and end-users.
- Conduct root cause analysis for recurring issues and implement preventative measures to improve system stability.
- Monitor system performance and proactively identify potential problems before they impact users.
- Liaise effectively with clients, providing clear and timely communication regarding the status of their support requests.
- Mentor and guide junior support staff, sharing technical expertise and best practices.
- Participate in the testing and deployment of new software releases and system updates.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in a technical support or helpdesk role, with a strong focus on cloud technologies.
- Demonstrated expertise in supporting major cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in troubleshooting operating systems (Windows Server, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application issues.
- Experience with scripting languages (e.g., PowerShell, Python) for automation is a plus.
- Excellent analytical and problem-solving skills with a logical approach to diagnostics.
- Strong communication, interpersonal, and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Cloud+, Microsoft Certified: Azure Administrator Associate) are highly advantageous.
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8
Senior Technical Support Specialist - Cloud Services
MK7 7PX Milton Keynes, South East
£40000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative cloud solutions, is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their globally distributed team. This position is fully remote, offering an excellent opportunity to work with cutting-edge technology from anywhere within the UK. You will be instrumental in providing expert technical assistance to a diverse client base, resolving complex issues, and contributing to the continuous improvement of our support services.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services, platforms, and applications via phone, email, and chat.
- Diagnose, research, and resolve complex technical issues related to cloud infrastructure, networking, security, and application performance.
- Act as a point of escalation for junior support staff, providing guidance and mentorship on challenging cases.
- Develop and maintain comprehensive knowledge base articles, FAQs, and technical documentation to empower users and support colleagues.
- Analyze recurring issues and identify trends, providing feedback to product development and engineering teams for long-term solutions.
- Manage customer support tickets efficiently, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Participate in on-call rotation to provide 24/7 support coverage as required.
- Collaborate with internal teams, including engineering, product management, and sales, to address customer needs and drive product enhancements.
- Contribute to the development and delivery of training programs for support staff and customers.
- Proactively identify opportunities to improve support processes, tools, and customer self-service capabilities.
- Ensure adherence to service level agreements (SLAs) and maintain a consistent, high-quality support experience.
- Stay up-to-date with the latest advancements in cloud technologies, cybersecurity, and IT infrastructure.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a strong focus on cloud technologies (e.g., AWS, Azure, GCP).
- Proven expertise in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and common application issues.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes) is highly desirable.
- Strong understanding of cybersecurity principles and best practices.
- Excellent problem-solving, analytical, and diagnostic skills.
- Exceptional communication, empathy, and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Relevant certifications (e.g., CompTIA Cloud+, AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
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