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An exciting opportunity has arisen to join our Structural Support Solutions business as Technical Sales Representative for Livingston.

Established in 1981, MGF is a market leader in the design, manufacture, hire and sale of temporary works equipment for the construction industry. Employing over 450 staff, we currently operate nationally from 13 locations, we manufacture our own equipment, operate o.

Join to apply for the Technical Support Specialist role at Motorola Solutions

Join to apply for the Technical Support Specialist role at Motorola Solutions

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At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview:

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.

Job Description:

Overview:

Reporting to a Technical Support Team Lead, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

Responsibilities:

• Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, access control and networks.
• Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions.
• Concisely document software, hardware, and network information in a case management system.
• Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
• Prioritize between tasks including inbound calls, existing case management, live chat, email requests.
• Collaborate with the regional and global support teams to provide high quality and effective customer experience.
• Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation.

Basic Requirements:

Requirements:

• Availability to work on call for after hours and weekend emergency support
• Exceptional skills in problem solving & time management
• Ability to provide timely updates and manage customer expectations
• Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
• A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
• Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
• A continuous learning mindset to digest the technical details of an ever evolving product line
• Agile, resourceful learner with strong attention to detail

Candidates must be able to display a working knowledge with:

• Applying technical concepts to troubleshooting procedures
• Installing, configuring, and troubleshooting various operating systems, software, and hardware
• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

Preference will be given to candidates with the following skills and experience:

• 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
• Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
• A familiarity with the Onvif profile or other video streaming services
• Experience working in environments using the KCS Methodology

We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

You’re not expected to have all of the following skills, but they will be useful in performing your job.

Our typical tech stack is C#.NET backend and ReactJS / TypeScript frontend. You aren’t expected to be fully experienced in these, but will be expected to quickly learn these.

We Are Looking For Someone Who

• Has experience as a Software Developer or significant experience as a Junior Software Developer
• Has experience building front end systems in ReactJS and Typescript (or similar technologies and is willing to learn)
• Has experience building backend systems in C# .NET, ASP.NET in modern versions of .NET
• Is passionate about writing high-quality code
• Can demonstrate good technical ability
• Understands modern software development practices and principles, such as SOLID

Core Competencies:

• 3+ years of hands-on full-stack software development using C# and ReactJS/Typescript (or comparable frontend frameworks).
• Solid understanding of OOP, design patterns and software engineering principles.
• Experience writing and maintaining meaningful automated tests.
• Strong verbal and written communication and collaboration skills.

Academic and Technical Qualifications:

• You must either have NPPV3 clearance, or be willing to be cleared to this standard, which will involve background checks of you and potentially your family
• A formal qualification (Degree) in Computing Science or equivalent experience

Preferred skills and qualifications:

• UK Police Control Room experience / knowledge

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

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Join to apply for the Technical Support Specialist role at myGwork - LGBTQ+ Business Community .

Location: Edinburgh, Scotland, United Kingdom

About Skyscanner: Everyone loves travelling, but planning it? Not so much. That's why we've spent 20 years building tools that turn travel planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole "47 browser tabs open" phase and find flights, cars, and hotels quickly and easily.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all. Our vision is to be the world's number one travel ally.

Hybrid - The Partner Services team at Skyscanner cares for the technical end-to-end journey of our clients through onboarding, live support and client optimisation. As the main point of contact between our clients and the rest of the business, we create and maintain healthy connections, amplify clients' voices, and advocate for their needs throughout the business.

• Technical Support: Follow internal workflow processes and utilise various internal tools to debug and resolve common client issues.
• Cross-functional collaboration: Collaborate with other teams to identify solutions to client issues, and collaborate with numerous teams on project work.
• Problem solving / Process driven: Perform triage using complex problem solving techniques and in line with defined processes, ensuring adherence to service level agreements.
• Documentation / playbooks: Maintain external documentation and internal playbooks.
• Expectation management: Consistently manage client expectations.
• Knowledge gathering / Expertise: Continually grow your knowledge and expertise of Product, Services, and Tooling.

• Relationship / Account management: Previous Relationship management/Account management experience, ideally in a technology organisation.
• Clear communicator: With excellent written and verbal communication skills, you are able to build relationships and communicate clearly with business partners and key stakeholders.
• Technical API integration experience: Experience working with technical integration documentation, with the ability to evaluate API product requirements.
• Tooling experience: Experience with constructing API requests using tools such as Postman, SoapUI or similar and evaluating the resulting XML or JSON structures appropriately.
• Continuous improvement: Experiment by applying continuous improvement principles (e.g. Lean and agile); you can spot opportunities to automate and reduce waste, and put in place solutions within your scope of influence.
• Requirements gathering: You empathise with clients and can effectively communicate their needs back to your team.
• Always curious: Avidly seeking knowledge on client management best practices and the internet economy.
• Prioritisation: Demonstrate a strong ability to manage competing tasks/priorities.
• Complex problem solver: Ability to problem solve, uncover root causes and address those issues at scale.

We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans, building things that help travellers explore the world a little easier.

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better - and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all.

We are committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, please let us know. If you would like more information on policies such as hybrid working or Parental Leave policies (typically we pay a minimum of 24 weeks birth parent/maternity leave globally), our recruitment team can provide more information on these.

• Entry level

• Full-time

• Information Technology

• Technology, Information and Internet

Overview

The Technical Support Specialist provides expert technical assistance to customers, internal departments, and sales teams. You’ll ensure accurate and timely communication of product information, assist with customer queries, and support both existing and new product development.

Technical Support Engineer remote / working from home. Job ref: AZ/64418. Salary: dependant on experience. Benefits: This is a full time, permanent role. 3 days at home, 2 days out supporting technical/sales teams. Company car provided. IT equipment provided includes: laptop, iPad, iPhone (or equivalent).

The Technical Services Team is a central support function, providing technical expertise across the business. Working closely with Sales, Customer Services, Quality, and Product Development, the team ensures the accuracy of product data and supports both internal staff and external customers with technical requirements. The team promotes collaboration, continuous improvement, and a customer-focused approach.

• Provide building scheme design service to specification team and customer base (CAD format elevation/section drawings, site wind pressure assessment and associated profile suitability calculations).
• Calculation of product U-value and energy rating.
• Organise product testing, liaise with test facility and company training school and provide sample specification.
• Create and print product technical manuals and profile charts, control distribution internally and externally.
• Control, approval and storage of technical documentation.
• New product development, provision of technical data, support and advice for staff and customers.
• Provide face to face and/or online presentations on updates and changes.
• Liaise with Quality department over issues on products received by customers to assess reason for issue and solution.
• General administration – email, letters general correspondence to customers and internal.
• Keep abreast of changes relating to industry product standards and Building Regulations.
• Integral involvement in customer tour/presentations to promote company and technical services available.
• Provide support, training and guidance to Technical Support Assistant.

It is anticipated that the successful candidate will be able to demonstrate the majority of the following:

• Minimum of GCSE Maths and English level C or above, or equivalent.
• Desirable to have CAD related certification and be BFRC Accredited.
• Experience in a technical support role and uPVC related industry experience.
• Experience calculating U-values and energy ratings.
• Strong technical knowledge of uPVC products.
• Previous experience of training & mentoring of personnel.

• Ability to communicate and work with colleagues at all levels and to develop effective working relationships at all levels.
• Decision making within set parameters and ability to solve queries.
• Proficiency with systems and PC based programs, including Microsoft applications.
• Strong interpersonal, verbal and written communication skills in English.
• Numerical reasoning, analytical thinking.
• Excellent attention to detail and ability to work under pressure and tight deadlines.
• Flexible, pro-active approach to work including prioritising and re-prioritising to achieve outcomes.
• Planning and organising to meet priorities and deadlines.
• Time and resource management.
• Demonstrated ability to communicate effectively with internal and external customers and build relationships.
• Note on inclusive language: gender-neutral phrasing is used where possible.
• For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application.

If you wish to apply for this position and have further details, please email your full CV and salary information to: Andy Zanin - Business Director. T: +44 (0) . E: CONNECT WITH ME ON LINKEDIN.

• Five Decades of Market Intelligence
• Unrivalled Industry Networks
• Recognised International brand
• HR Qualified Professionals

To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page. Throughout 2025, you can meet with Listgrove at the following exhibitions: Packaging Innovations, JEC World, European Coatings Show, Plastics Live UK, The advanced materials show UK, Kunststoffenbeurs, K2025. Performance through People. Please visit for more information on our services, global success and testimonials. Listgrove Limited Registered in England No:

The Technical Support Engineer reports to the Support Manager and will focus on supporting internal and external stakeholders such as the frontline support team, Sales, Product and Engineering, as well as partners and customers of the Video Security and Access Control product portfolio. This is a multifaceted role; the ideal candidate will be one of the most tenured Support individuals within the team responsible for delivering outstanding outcomes. The role will ensure that escalations (from frontline and to the Engineering Escalation Team) are handled effectively and efficiently. A portion of the mandate is to upskill frontline agents through coaching/mentoring and by using Intelligent swarming techniques. Success is defined by a strong team-first mentality, a thorough systematic approach to troubleshooting, and the curiosity to identify and address opportunities within the Support organization.

• Proactively collaborate with cross-functional stakeholders to uncover and solve users’ problems.
• Communicate with product leads and engineers to bring forth use cases on product and process improvements.
• Identify and flag instances of product defects and issue trends, while providing temporary workarounds where appropriate.
• Work with engineering teams to drive resolution of defects and product improvements.
• Influence troubleshooting best practices for all technical stakeholders.
• Act as KCS Champion and assist with creating new content and maintaining existing knowledge inventory.
• Lead with empathy, take ownership, and show urgency when resolving technical issues.
• Concisely document software, hardware, and network information in a case management system.
• Provide an exceptional customer experience during calls, emails, chats, and escalations.
• Prioritize between mentoring the customer support team, attending escalations with customers, collaborating with engineering and development, and leading improvement projects.
• Continuously learn new skills, technologies, and products, keeping up with MSI’s pace of innovation.
• Use your MSI product and process knowledge to mentor colleagues and support upskilling.

• Education / Experience: 4-5 years of relevant IT experience with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a related field is considered an asset, or a minimum of 7 years of relevant experience; additional vocational or technical education will be considered an asset.
• Certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+ are beneficial.
• Experience with PostgreSQL database clusters is advantageous.
• Experience working with the KCS Methodology.
• Management experience is beneficial.
• Internal MSI experience is preferred:
  • Expert understanding of Avigilon Unity Video Surveillance and Access Control products.
  • Strong knowledge of integrations and networking.
  • Experience creating and running scripts via PowerShell or similar technologies.
• Completion of the following courses would be assets:
  • LIL6086: CCNA2: IP Connectivity and Services
  • LIL0858: CompTIA Security+: Governance, Risk, and Compliance
  • LIL6085: CCNA1: Network Fundamentals and Access

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.
• Develop a strong understanding of Motorola Solutions Video and/or Access Control products.
• Well-developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels. English proficiency is essential.
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues quickly and with high quality.
• Mastery of using the OSI Model to troubleshoot network issues.
• Ability to stay composed under pressure, multitask, prioritize based on business needs, provide timely updates, manage customer expectations, and handle complex situations while troubleshooting critical issues and maintaining effective communication with all stakeholders.
• A self-starter who can work independently as well as with a team, agile and resourceful, with strong attention to detail.
• Demonstrates a continuous learning mindset to absorb technical details of an evolving product line.

• IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
• Installing, configuring, and troubleshooting various operating systems, software, and hardware.
• Proficient at navigating Wireshark and PowerShell or equivalent tools. Able to access and navigate Dell iDRAC and HP ILO OSs.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide-ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance, etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including volunteering days.
• Well-known company discounts.

Under 10%

Domestic

Experienced

No

Motorola Solutions UK Limited

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Senior Technical Support Consultant

Date: 29 Sept 2025

Location: Edinburgh, GB

Company: Royal London Group

Contract Type: Permanent

Location: Edinburgh or Alderley Park

Working style: Hybrid 50% home/office based

We’re looking for a Senior Technical Support Consultant with strong pensions and savings expertise to support both internal teams and external partners. In this role, you’ll ensure our business operates in line with current legislation and regulatory requirements, while delivering clear, practical technical guidance.

You’ll be responsible for creating and maintaining high-quality technical content for a range of audiences—including business development managers, advisers, and internal stakeholders. This includes contributing to newsletters and managing content for our adviser-facing platform, Technical Central.

• Providing pensions and ISA technical support.
• Reviewing legislative or regulatory change papers or articles, identifying those impacting our UK propositions - pensions, protection and savings.
• Analyse, understand and communicate the impact of legislative and regulatory change on RL Group and our UK propositions.
• Identifying trends in queries and providing content for business development manager and adviser training, adviser and employer newsletters and Technical Central website.
• Supporting the delivery of new developments and improvements to UK propositions, and regulatory projects.
• Supporting senior leaders in implementing and embedding our risk processes.
• Maintaining the Technical Central website, creating and updating a collection of technical articles.
• Previous experience in similar pensions and ISA legislation/ support role.
• Strong knowledge of pensions and ISA legislation.
• Ability to engage with key stakeholders in the business.
• Ability to work independently without direct supervision.
• Good analytical skills – must be able to monitor updates and changes to the legislation, interpret and articulate it to stakeholders.
• High attention to detail.
• PC literate with knowledge of all main Microsoft Office applications.
• A good understanding of the regulatory environment and a broad knowledge of the commercial environment facing product providers.

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits

We’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Technical Support System Engineer

BMA is seeking a Technical Support System Engineer to join our team. This is a remote position with frequent travel to training locations.

• This position is a fulltime Exempt (salary) position, supporting the ARNG Mission Command Training Support Program (MCTSP).
• The TST Systems Engineer is primarily responsible for updating, and training unit and MTC staffs with Battle Command Common Services (BCCS) as well as recommend plan, policy, standards, procedures, and checklist for managing server and storage appliances in its environment.
• Knowledge of Battalion through Division Command Posts to include tentage, generators, configurations and setup/tear down of Command Posts.
• Prefer Operations Sergeant Majors experience.
• Ability to be responsible for providing operator, instructor, and technical and administrative support necessary to sustain and enhance the effective training of U.S. Army Commanders and their staffs.
• Ability to assist in designing, implementing, and maintaining network configurations.
• Can trains and provides technical support for performing routine maintenance, upgrades as needed, and security updates (IAVA).
• Trains and assists unit staffs in establishing and maintaining unit tactical power and integration of Mission Command Information Systems (MCIS).
• Assists in training and providing technical support to establish command post networks, tactical communications equipment, install, operate, integrate, troubleshoot communications, application configurations.
• Applies advanced troubleshooting skills necessary to manage MCS and other related system software issues.
• Manages MCS and other related systems with IAVAs and updates.
• Assists team members in the installation, configuration and operation of operating system(s) and security in the training environment; assists units with power hookup on pads.
• Responsible for TCP/IP networks and protocols. Tracks and reports system/software anomalies that are reported to system developers for corrections.
• Must be able to obtain and maintain CompTIA Security+ certification.

There is a Secret Security Clearance requirement for this position.

• Five (5) years Systems Engineering experience.
• Have a thorough understanding of how to operate and navigate VSphere and all Virtual clients software.
• Microsoft server 2012 r2 Certification / Microsoft server 2019 Certification.
• VMWare Certification (preferred).
• Expert knowledge and demonstrated experience with disciplined system engineering processes applied to the delivery of complex, hardware/software systems.
• Significant development experience in two or more of the following technical areas: RF, Hardware, Software, Communications systems, Network, and Infrastructure.
• Must meet DOD -M Baseline Computing Environment (CE) Certification Requirements Level II.
• Must meet all IA training and reporting requirements.
• Experience working with multi-discipline, geographically dispersed teams.
• Understanding of the RMF Assess and Authorize process and Cyber Security requirements.
• Demonstrate experience installing, configuration, troubleshooting Mission command Systems.
• Demonstrate experience installing, configuration, troubleshooting Windows Enterprise systems (i.e. Domain Controller, Exchange, SharePoint, etc.).
• Possess the ability to operate and navigate in a virtual operating environment.
• Written and Oral skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner.
• Strong understanding of the LVCG concepts.
• Troubleshoot and resolve production database related issues in a timely fashion.

• Position: Outdoor and Office working environments. Exposure to natural conditions existing at different locations around the US.
• Work Week: Monday-Friday (varies based on mission requirements)
• Work Hours: 0800 - 1700 (varies based on mission requirements)
• Overtime: As Required
• Travel: As Required.

• Medical Benefits (Health, Dental, Vision, STD, LTD)
• Health Savings Account
• 401K Company Match up to 6%
• Profit Sharing

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law.

Location: Greenwood, IN

Salary Range: $100,000.00 - $180,000.00

Posted: 5 days ago

Senior Civil Engineer - Technical Support and Assurance

Scotland, United Kingdom

Together we are Trusted to Serve Scotland.

How’s this for job satisfaction: at Scottish Water, we look after Scotland's most precious natural resource. From source to tap, we guard Scotland’s reputation for refreshingly pure water while caring for our environment.

Sound good? We are looking for an experienced Civil Engineer to join the Technical Support and Assurance Team (TSA), Scottish Water’s Centre of Engineering Excellence & Technical Leadership. You will play a key role in shaping design decisions within Scottish Water’s capital investment programme, driving standardisation, value, quality, safety and reduced emissions.

You will join a dynamic and innovative engineering environment, where new ideas on developing best practice are welcomed. Empowered to act, you will have freedom to manage your workload across your allocated projects while collaborating with industry experts.You will be given a unique opportunity to influence Scottish Water’s success in driving consistency and compliance, promoting standardisation, and ensuring continual technical improvements.

The successful candidate will take a leading technical role in supporting the lifecycle of a portfolio of projects. You will work across the capital programme on water and wastewater projects as well as capital maintenance. This role involves cross-team working at various levels of seniority, across disciplines and across Scottish Water regions. You will shape Scottish Water Requirements which determine the minimum standards to be achieved in the design, construction and maintenance of our assets.

Your contributions will directly influence the efficiency and sustainability of our operations.

What you’ll do

In this role, you will provide civil engineering support and challenge throughout the capital investment delivery stages, helping to ensure technically competent scopes that balance service risk, whole life cost, sustainability, carbon, and safety. You will actively promote and embed a safety culture aimed at eliminating, reducing, or controlling health and safety risks. Sharing technical knowledge and best practices will be key to supporting continual improvement and contributing to the success of the Capital Investment Programme. You will engage with operational teams, planning teams, consultants, supply chain, delivery teams, and the wider water industry to evaluate design requirements and assess design suitability based on the balance of cost, carbon, safety, and risk.

You will be required to attend our monthly team meeting in Edinburgh in person, and working collaboratively with TSA team colleagues at an agreed Scottish Water office two to three days per week.

What you’ll need

To succeed in this role, you will need a degree in civil engineering and be a chartered engineer or working towards chartership.

You should have knowledge and experience of water and wastewater along with a strong understanding of design and construction principles and associated regulations. Additionally, you will need the ability to provide technical support and assurance throughout the delivery of Scottish Water’s capital programme, spanning the Plan, Prepare, and Deliver phases, while supporting standardisation efforts.

You should be capable of providing technical support for the ongoing development of Scottish Water Requirements, ensuring any revisions or waivers are fully understood, evaluated, and discussed with key stakeholders to ensure compliance with legislative and regulatory obligations.

Championing and reviewing emerging best practice will support the Technical Support and Assurance team’s ongoing management of Scottish Water’s Specification Requirements, driving efficiency and fostering a culture of continual improvement. Strong communication, negotiation, liaison, and influencing skills are essential, as you will work closely with a range of stakeholders.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £44,030. Performance-driven pay progression would then allow you to move through the range to a maximum of £55,000.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on Friday 23rd November 2025.

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at

Overview

Job title: Life Insurance Specialist
Division: Insurance
Department: Insurance Flexible Department

Salary: National (Edinburgh and Leeds) ranging from £72,100 to £10,000 and London from 9,300 to 20,000 (salary offered will be based on skills and experience)

This role is graded as: Technical Specialist

Your recruitment contact is Cameron Nunn via email. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

The Insurance Directorate oversees a wide range of regulated insurance firms, from small intermediaries to global insurers, and includes the Appointed Representatives Department, which was set up in 2022 to tackle risks linked to principal firms and their ARs.

• Lead strategic market analysis and risk assessment within the Insurance directorate, acting as the Portfolio Lead for Life Insurance and Chair of the Life Risk Group

• Scope and plan multi-firm and project work to address market issues, ensuring efficient use of resources and clear project objectives

• Deliver projects that provide rigorous, timely assessments and reach well-supported conclusions based on thorough analysis

• Manage the final stages of projects, including stakeholder engagement, drafting reports, and presenting findings internally and externally

• Design and implement mitigation strategies using appropriate regulatory tools to address risks identified through multi-firm work

• Mentor team members and contribute to departmental leadership, helping to embed learnings and improve practices in laws and regulations across the FCA

Minimum:

• In-depth experience in the life insurance sector. This experience may come from a commercial (e.g. (re)insurer, adviser or broker) environment or from regulatory, consultancy or other relevant work etc.

• Knowledge of the FCA regulatory framework as it applies to insurance

• Experience of leading complex work/Experience of making judgements and presenting key issues and recommendations to senior stakeholders

Essential:

• Experience in a role requiring excellent drafting skills

• Ability to apply knowledge of the sector in a regulatory environment

• Ability to draft and deliver complex, strategic written communications in line with the FCA tone

• Coaching, mentoring and developing staff whilst delivering through others on complex issues and projects

• Understanding of what makes markets work well for consumers and the impact of regulation on consumers, including unintended outcomes

• Extensive stakeholder management experience and having confidence in managing senior stakeholders, both internal and external

• Ability to respond rapidly to a changing environment with changing priorities, with the ability to plan, oversee and drive delivery of complex projects

• Qualified actuary or equivalent, or progressing towards the qualification

• 28 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

• Advert Closes- Sunday 9th November at Midnight

• CV Review/Shortlist: Tuesday 11th November

• Interviews: Starting from w/c 17th November

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

SC Clearance is required for this role (SC Guidance) - you will hold or will be required to obtain Security Check (SC) level vetting