142 Specialized Technical jobs in Hillingdon

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Senior Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners. This includes analyzing customer's business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
**What you'll build:**
As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:
+ Analyze and implement SAP support methodology.
+ Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
+ Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
+ Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
+ Support the operation of technical system landscapes.
+ Deliver high quality and ensure stable operations.
+ Identify top issues, define action plan and drive the resolution process.
**What you bring:**
+ Minimum 5 years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
+ Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
+ Strong background in SAP Solutions, SAP technology and products and cloud technology
+ Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools
+ Hyperscalers experience
+ Solid understanding as well as experience in SAP HANA.
+ Experience in Technical Architecture/Implementation/Change Management
+ Deep experience in technical planning, implementation and configuration
+ Expert across multiple SAP and non-SAP technologies.
+ Knowledge of SAP RISE or ECS experience would be an advantage.
**Where you belong:**
SAP Enterprise Cloud Services is part of the **Customer Services & Delivery** board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.
**#SAPECSCareers**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
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Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Our client, a leading provider of innovative software solutions, is seeking a highly skilled Senior Technical Support Specialist to join their dynamic customer service team. Based in the heart of London, this role offers a hybrid working model, combining the benefits of in-office collaboration with the flexibility of remote work. You will be responsible for providing advanced technical assistance to a diverse client base, troubleshooting complex software issues, and ensuring exceptional customer satisfaction. Your expertise will be crucial in resolving technical challenges, guiding users through software functionalities, and contributing to the continuous improvement of our support services.

The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping customers. You will have a minimum of 4 years of experience in a technical support role, with a deep understanding of software applications and IT infrastructure. Proficiency in diagnosing and resolving issues related to operating systems, network connectivity, and software conflicts is essential. You should be adept at communicating technical information clearly and concisely to both technical and non-technical users. Responsibilities include managing support tickets, escalating complex issues to senior engineers when necessary, documenting solutions, and contributing to the knowledge base. You will also play a key role in identifying trends in customer issues and providing feedback to the product development team to enhance software performance and usability. The ability to work effectively both independently and as part of a team is paramount. You will engage with customers through various channels, including phone, email, and chat, ensuring prompt and professional resolution of their queries. This role requires a proactive approach to problem-solving and a commitment to delivering outstanding customer experiences. Join our client's collaborative environment and contribute to their mission of providing world-class support.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for software products via phone, email, and chat.
• Diagnose and resolve complex technical issues, including software bugs, configuration problems, and network connectivity issues.
• Guide customers through software installations, configurations, and upgrades.
• Manage and prioritise incoming support tickets, ensuring timely and effective resolution.
• Escalate critical issues to appropriate internal teams and follow up until resolution.
• Document technical solutions and contribute to the creation and maintenance of a comprehensive knowledge base.
• Identify recurring customer issues and provide feedback to the product development team for improvement.
• Assist in training junior support staff and sharing technical expertise.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Participate in team meetings and contribute to the continuous improvement of support processes.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Minimum 4 years of experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and collaboratively in a hybrid work environment.
• Customer-focused mindset with a commitment to delivering exceptional service.

Our client, a rapidly expanding SaaS company, is looking for a dedicated and expert Senior Technical Support Specialist to join their globally distributed, remote-first team. This role is pivotal in ensuring our users receive prompt, effective, and high-quality technical assistance. You will be the primary point of contact for complex customer issues, leveraging your deep technical knowledge to troubleshoot, diagnose, and resolve problems across our suite of software products. This is a fully remote position, allowing you to work from anywhere in the UK.

Key Responsibilities:

• Provide advanced technical support to customers via various channels, including email, chat, and phone, addressing complex issues related to our software applications.
• Troubleshoot, diagnose, and resolve technical problems, including software bugs, integration issues, and performance bottlenecks.
• Escalate unresolved issues to appropriate internal teams (e.g., Engineering, Product) with detailed documentation and clear reproduction steps.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Identify recurring issues and provide feedback to the Product and Engineering teams for product improvement.
• Assist in the onboarding and training of new technical support team members.
• Monitor support queues and ensure timely resolution of customer inquiries within defined SLAs.
• Proactively identify potential customer issues and suggest preventative measures.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Contribute to the continuous improvement of support processes and tools.
• Stay up-to-date with product updates, new features, and industry best practices in technical support and customer service.
• Participate in on-call rotation as needed to provide 24/7 support coverage.

Essential Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
• Minimum of 5 years of experience in a technical support or customer success role, with a focus on software applications.
• Proven ability to troubleshoot complex software issues and provide effective solutions.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software architectures.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage time effectively, and prioritise tasks in a remote environment.
• Customer-centric mindset with a passion for delivering exceptional service.
• Experience in a SaaS environment is highly desirable.
• Familiarity with API integrations and database concepts is a plus.
• Experience creating and managing knowledge base content.

If you are a technically proficient problem-solver with a passion for customer success and thrive in a remote setting, we encourage you to apply for this exciting opportunity.

Our client is seeking a highly skilled and motivated Senior Technical Support Specialist to join their dynamic team in Reading, Berkshire, UK . This pivotal role involves providing advanced technical assistance and troubleshooting to a diverse customer base, ensuring swift resolution of complex issues. You will be instrumental in maintaining high levels of customer satisfaction through expert problem-solving and clear communication. Your responsibilities will include diagnosing and resolving hardware, software, and network-related problems, escalating unresolved issues to senior engineers or development teams, and meticulously documenting all support activities. We are looking for an individual who can proactively identify trends in support requests and suggest improvements to products and services. A key aspect of this role will involve training junior support staff and contributing to the knowledge base with comprehensive guides and solutions. The ideal candidate will possess a deep understanding of IT infrastructure, operating systems (Windows, macOS, Linux), and common business applications. Strong analytical and problem-solving skills are essential, as is the ability to work effectively under pressure. This is a hybrid role, requiring a balance of in-office collaboration and remote flexibility, with the specific split to be discussed during the interview process. You will also be involved in user account management, system updates, and maintaining service level agreements. Exceptional communication skills, both written and verbal, are paramount, along with a customer-centric approach. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. Join us and become a vital part of a company that values technical excellence and customer support.

Our client is looking for a highly motivated and experienced Senior Technical Support Specialist to join their customer-centric team in the heart of London, England, UK . This role operates on a hybrid basis, offering a blend of in-office collaboration and remote flexibility. You will be the primary point of contact for complex technical issues, providing exceptional support to a diverse client base, and contributing to the enhancement of our support services and product knowledge base.

Key Responsibilities:

• Provide advanced technical support to end-users and internal teams, diagnosing and resolving complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed analysis and troubleshooting steps.
• Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Monitor support ticket queues, ensuring timely and effective resolution of customer inquiries according to service level agreements (SLAs).
• Identify recurring technical problems and collaborate with product teams to implement long-term solutions and product improvements.
• Participate in the testing and rollout of new software versions and features, providing feedback on usability and functionality.
• Manage customer expectations and communicate technical solutions clearly and concisely, both verbally and in writing.
• Proactively identify opportunities to improve customer satisfaction and support processes.
• Contribute to the development and implementation of support policies and procedures.
• Handle challenging customer interactions with professionalism and a commitment to resolution.

Qualifications and Experience:

• Proven experience in a technical support or helpdesk role, with at least 5 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to explain technical concepts to non-technical users.
• Experience in scripting (e.g., PowerShell, Bash) is a plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

If you are a seasoned technical problem-solver looking to advance your career in a dynamic environment, we invite you to apply for this exciting opportunity in London, England, UK .

Our client, a rapidly expanding tech firm renowned for its cutting-edge software solutions, is seeking an accomplished Senior Technical Support Specialist to join their thriving, fully remote team. This role is critical in providing advanced technical assistance to a global clientele, resolving complex issues, and contributing to the continuous improvement of our support services.

You will be the go-to expert for intricate technical challenges, working closely with engineering and product development teams to identify root causes and implement effective solutions. This position demands a deep understanding of our product suite, exceptional troubleshooting skills, and a commitment to delivering outstanding customer experiences.

Key Responsibilities:

• Provide advanced, Tier 2/3 technical support to customers via various channels (email, phone, chat, remote sessions).
• Diagnose and resolve complex software and hardware issues, including system configurations, network connectivity, and performance problems.
• Escalate unresolved issues to development and engineering teams, providing detailed diagnostic information.
• Reproduce customer issues in test environments for analysis and resolution.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff, sharing technical expertise and best practices.
• Identify trends in customer issues and provide feedback to product management for product enhancements.
• Contribute to the development and implementation of new support tools and processes.
• Manage customer expectations and ensure timely resolution of support tickets.
• Proactively monitor system health and performance to prevent potential issues.

Qualifications:

• Extensive experience in a technical support or helpdesk role, with a strong focus on advanced troubleshooting.
• Proficiency in operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure).
• Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
• Excellent problem-solving, analytical, and logical thinking skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with a high degree of empathy and patience.
• Ability to manage multiple priorities and work effectively under pressure in a remote environment.
• A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

This is an exceptional opportunity to advance your career in a challenging and rewarding remote-first environment, supporting innovative technology from **Reading, Berkshire, UK**. Join a team that values collaboration, continuous learning, and exceptional customer service.

Our client is looking for an experienced Senior Technical Support Specialist to join their dedicated support team in London, England, UK . This role is crucial in providing high-level technical assistance and ensuring the seamless operation of our client's diverse IT infrastructure. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, escalating problems to appropriate teams when necessary, and developing innovative solutions to recurring technical challenges. The successful candidate will manage and maintain support ticketing systems, document technical procedures and troubleshooting guides, mentor junior support staff, and contribute to the continuous improvement of support processes. A key aspect of this role involves proactive monitoring of systems to identify and prevent potential issues. You will also play a significant part in user training and education, empowering employees to utilize technology effectively. Excellent communication skills are essential, as you will interact with users across all levels of the organization, as well as external vendors and service providers. A strong understanding of ITIL best practices is highly desirable. This is a hybrid role, requiring some on-site presence in our London office for critical team meetings, hands-on hardware support, and collaborative problem-solving, with the flexibility to work remotely for other tasks. We seek individuals with a proven track record in technical support, advanced problem-solving abilities, and a passion for customer satisfaction. A relevant IT certification (e.g., CompTIA A+, Network+, CCNA) is preferred. This position offers a competitive salary, comprehensive benefits package, and excellent opportunities for professional development within a growing organization.

Our client, a fast-growing Software as a Service (SaaS) company, is seeking a dedicated and skilled Technical Support Specialist to join their fully remote customer success team. This is an excellent opportunity for someone passionate about technology and customer service to provide exceptional support to a global user base. You will be responsible for troubleshooting and resolving technical issues reported by clients, guiding users through product functionalities, and ensuring a seamless user experience. The ideal candidate will have a strong understanding of SaaS platforms, web technologies, and common IT troubleshooting techniques. You should possess excellent communication skills, with the ability to explain technical concepts clearly and patiently to users with varying levels of technical expertise. Experience working in a remote support role is essential, requiring strong organizational skills, self-motivation, and the ability to manage your workload effectively. Responsibilities include responding to support tickets via email, chat, and phone, escalating complex issues to engineering teams when necessary, and contributing to the knowledge base with helpful articles and FAQs. You will also play a role in gathering customer feedback to help improve the product. We are looking for an individual who is proactive, detail-oriented, and committed to providing outstanding customer service. If you are a problem-solver who enjoys helping others and thrives in a dynamic, remote environment, this role is for you. The fully remote nature of this position requires you to have a reliable internet connection and a dedicated workspace. You will be an integral part of a supportive team, contributing to the company's mission of delivering top-tier software solutions and unparalleled customer support. Your ability to work independently while maintaining strong communication with colleagues will be key to your success.

Responsibilities:

• Provide timely and effective technical support to SaaS customers via multiple channels (email, chat, phone).
• Troubleshoot and resolve software-related issues.
• Guide users through product features and functionalities.
• Escalate complex technical issues to the appropriate internal teams.
• Document customer interactions and resolutions in a ticketing system.
• Create and update knowledge base articles and user guides.
• Identify trends in customer issues and provide feedback to product development teams.
• Assist with user onboarding and training sessions.
• Contribute to improving support processes and customer satisfaction.
• Maintain a high level of customer service and user satisfaction.

Qualifications:

• Proven experience in technical support, preferably for SaaS products.
• Strong understanding of software applications and web technologies.
• Excellent troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow).
• Self-motivated and able to work independently in a remote setting.
• Strong organizational and time management skills.
• Customer-centric mindset with a passion for service excellence.
• Familiarity with cloud-based environments is a plus.
• Associate's degree in IT or a related field, or equivalent work experience.

Our client, a leading provider of bespoke IT solutions, is seeking an experienced Senior Technical Support Specialist to join their busy helpdesk team in Reading, Berkshire, UK . This role is perfect for an individual with a passion for troubleshooting complex technical issues and providing exceptional customer service. You will be the first point of contact for clients experiencing technical difficulties, requiring a calm demeanor, excellent communication skills, and a deep understanding of hardware, software, and network configurations.

Key Responsibilities:

• Provide first and second-line technical support to end-users via phone, email, and remote desktop sessions.
• Diagnose and resolve hardware, software, and network issues efficiently and effectively.
• Escalate complex problems to the appropriate senior technical teams or vendors when necessary.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document all support activities, resolutions, and customer interactions in the helpdesk ticketing system.
• Proactively monitor systems to identify and resolve potential issues before they impact users.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Provide training and guidance to end-users on IT best practices and system usage.
• Contribute to the continuous improvement of IT support processes and services.
• Troubleshoot issues related to operating systems (Windows, macOS), office productivity software, and common business applications.
• Perform routine system maintenance and updates.

Required Qualifications and Skills:

• Proven experience in a technical support or helpdesk role, preferably in a senior capacity.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, TCP/IP, DNS, and DHCP.
• Experience with hardware troubleshooting and repair.
• Proficiency with common office applications (e.g., Microsoft Office Suite, Google Workspace).
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools.
• Ability to prioritize and manage multiple support requests simultaneously.
• A proactive approach to problem-solving.
• IT support certifications (e.g., CompTIA A+, Network+) are desirable.

This is a fantastic opportunity to join a supportive team and grow your career in IT support within a well-established company. The role offers a competitive salary, excellent benefits, and the chance to work in a vibrant technology hub.