29 Sr Capacity Planning Analyst Eu Transportation Associate Program jobs in the United Kingdom
Sr. Capacity Planning Analyst,EU Transportation Associate Program
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Sr. Capacity Planning Analyst,EU Transportation Associate Program
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Sr. Capacity Planning Analyst, EU Transportation Associate Program
London, London
Amazon
Posted today
Job Viewed
Job Description
Description
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon strives to be earth's best employer and set the industry standard for customer innovation and experience. We set ambitious goals and are looking for people who can develop innovative approaches to reach and exceed those goals. We are responsible for defining the solutions that will allow our business to improve performance across cost, safety, people engagement.
The Transportation Associate Program's Capacity Management team plays a crucial role in effective capacity planning and resource utilization optimization for the TAP program. We are seeking a highly talented and driven Analyst to lead data analysis, collaborate with stakeholders, and manage projects. In this role, you will act as the liaison between the Capacity Management team and Operations to produce accurate plan and monitor its execution.
Key job responsibilities
- Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
- Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
- Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
- Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
- Educate stakeholders on capacity planning topics and promote a self-service approach.
- Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
Basic Qualifications
- A degree
- Experience in planning and/or forecasting roles
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience of owning and leading end to end improvement initiatives with proven track record
- Relevant experience in analyzing large data sets, data quality, and data warehousing to identify improvement opportunities
- Relevant experience creating dashboards using Excel, SQL, and visualisation tools
Preferred Qualifications
- Prior experience as a capacity planner or S&OP analyst.
- Previous coding experience in R, Python, or VBA.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Program Manager - EU Logistics Capacity Management, EU Planning & Capacity
London, London
Amazon
Posted today
Job Viewed
Job Description
Description
We are looking for a Program Manager - EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
- Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
- Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
- Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
- Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
- Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are looking for a Program Manager - EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
- Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
- Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
- Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
- Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
- Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Program Manager u2013 EU Logistics Capacity Management,EU Planning & Capacity
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
We are looking for a Program Manager u2013 EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
We are looking for a Program Manager u2013 EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Program Manager u2013 EU Logistics Capacity Management,EU Planning & Capacity
London, London
Amazon
Posted 5 days ago
Job Viewed
Job Description
Description
We are looking for a Program Manager u2013 EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
We are looking for a Program Manager u2013 EU Logistics Capacity Management at EUPC (EU Planning & Capacity). As a Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.
Key job responsibilities
Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
Work alongside leadership to establish and prioritize improvement programs, taking the lead in delivering them from start to finish and frequently reporting on the program status
Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience
Play a key role in planning and forecasting for Amazon's key sales events, working with a wide range of stakeholders to ensure the timing and accuracy of the forecast meets their needs
A day in the life
As a Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
The team specializes on end-to-end transport and supply chain optimization. The team has a Program Management and Analytics pillar to drive excellence in outbound operations planning.
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Senior Software Engineer II - Capacity Management (United Kingdom)
£76000 - £95000 annum
Jobgether
Posted 9 days ago
Job Viewed
Job Description
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our partner companies is currently looking for a Senior Software Engineer II – Capacity Management to join their team in the United Kingdom .
We’re looking for a skilled and collaborative Senior Software Engineer to join the Capacity Management team. In this role, you’ll design and develop robust backend services and user-facing tools that support daily business operations and customer interaction. You'll work closely with product managers, designers, and fellow engineers to craft thoughtful, scalable solutions. You’ll be part of a supportive engineering culture that values clean architecture, modern technologies, and knowledge sharing. This is a fully remote position, offering flexibility and autonomy while contributing to a mission-critical team in a high-impact environment.
Accountabilities:
- Design and implement scalable services and components aligned with business and technical goals
- Drive solution architecture decisions that optimize reliability, performance, and maintainability
- Translate customer needs into technical deliverables through close collaboration with stakeholders
- Identify and resolve system performance issues quickly and effectively
- Own and address support incidents, digging into root causes and driving long-term fixes
- Contribute to documentation and internal knowledge sharing
- Promote software development best practices and agile methodologies across the team
Requirements
- 6+ years of experience in software engineering roles, with a strong development background
- Proven experience in distributed systems and microservice architectures
- Proficiency in unit testing and writing clean, testable code
- Strong problem-solving abilities and sound technical judgment
- Ability to deliver and receive constructive feedback in a collaborative environment
- Excellent communication skills, including the ability to explain complex concepts to varied audiences
- Demonstrated track record of delivering on sprint and quarterly commitments
- Familiarity with relevant technologies:
- Frontend: React, ASP.NET MVC
- Backend: .NET (C#), SQL Server
- Testing: Playwright, Selenium
- Infrastructure: AWS, TeamCity, Octopus, Datadog, Sumo Logic
Benefits
- Fully remote role within the United Kingdom
- Annual salary between £76,000 – £95,000 depending on experience
- Employment through Deel (Employer of Record), with full UK statutory rights and protections
- Private healthcare coverage
- Participation in pension and statutory benefits programmes
- Work with modern tools and tech in a dynamic, mission-driven environment
- Be part of a high-performing, collaborative, and globally distributed engineering team
Jobgether hiring process disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
#LI-CL1
This advertiser has chosen not to accept applicants from your region.
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6
Capacity Planning Analyst
Newcastle, Northern Ireland
Sage
Posted today
Job Viewed
Job Description
Capacity Planning Analyst
Job Description:
What part of the business will I be working in?
You will be part of the Global WFM team in Customer Support Operations. You will be working closely with case-managed customer services teams who provide exceptional support to our customers across multiple countries. They have not yet had the benefit of a specialist capacity planner to guide and support them. This is where your expertise comes in.
As the driving force behind implementing capacity plans, you will analyse key metrics, identify opportunities for improvement, and introduce efficiencies that empower these teams and our business to excel. Your insights and guidance will play a critical role in shaping a more structured, data-driven approach to workforce planning, ultimately enhancing the overall customer experience.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Responsible for developing and maintaining both long-term and short-term supply and demand plans for multiple departments across multiple locations.
- Build a deep understanding of demand drivers for the products within your scope by collaborating closely with change management, readiness, and product teams.
- Influence stakeholders by driving proactive communication with senior leaders, presenting data-driven recommendations to support resource adjustments, including recruitment, scheduling, and
workforce reallocation.
- Collaborate with the operation and reporting teams to ensure accurate tracking of historical performance and actual resource, influencing best practice
- Advise on multiskilling required to provide optimum resilience, and support operation with planning allocation of case work to analysts
- Partner with operational teams to ensure that customer support journeys and colleague performance targets are accurately reflected in the resource models.
- Continuously evaluate and refine processes, practices, procedures, and tools to drive improvements and efficiency throughout the end-to-end planning cycle.
- Collaborate with the global Workforce Management (WFM) team to share best practices, knowledge, and insights, contributing to increased efficiency across the organization.
- Analyse patterns, trends, and opportunities to enhance efficiency and case handling capacity, identifying improvement opportunities, advocating their adoption, driving continuous improvement in
operational performance
Must have:
- Proven ability in data analysis, forecasting, and headcount planning within contact centre environments.
- High proficiency in Microsoft Excel with a strong understanding of Erlang modelling.
- Experience with workforce management systems and reporting tools.
- Strong problem-solving skills, attention to detail, and the ability to interpret and action complex data.
- Capability to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences.
- Experience of influencing senior leaders.
Your Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Job Description:
What part of the business will I be working in?
You will be part of the Global WFM team in Customer Support Operations. You will be working closely with case-managed customer services teams who provide exceptional support to our customers across multiple countries. They have not yet had the benefit of a specialist capacity planner to guide and support them. This is where your expertise comes in.
As the driving force behind implementing capacity plans, you will analyse key metrics, identify opportunities for improvement, and introduce efficiencies that empower these teams and our business to excel. Your insights and guidance will play a critical role in shaping a more structured, data-driven approach to workforce planning, ultimately enhancing the overall customer experience.
This is a hybrid role - three days per week in our Newcastle office
Key Responsibilities:
- Responsible for developing and maintaining both long-term and short-term supply and demand plans for multiple departments across multiple locations.
- Build a deep understanding of demand drivers for the products within your scope by collaborating closely with change management, readiness, and product teams.
- Influence stakeholders by driving proactive communication with senior leaders, presenting data-driven recommendations to support resource adjustments, including recruitment, scheduling, and
workforce reallocation.
- Collaborate with the operation and reporting teams to ensure accurate tracking of historical performance and actual resource, influencing best practice
- Advise on multiskilling required to provide optimum resilience, and support operation with planning allocation of case work to analysts
- Partner with operational teams to ensure that customer support journeys and colleague performance targets are accurately reflected in the resource models.
- Continuously evaluate and refine processes, practices, procedures, and tools to drive improvements and efficiency throughout the end-to-end planning cycle.
- Collaborate with the global Workforce Management (WFM) team to share best practices, knowledge, and insights, contributing to increased efficiency across the organization.
- Analyse patterns, trends, and opportunities to enhance efficiency and case handling capacity, identifying improvement opportunities, advocating their adoption, driving continuous improvement in
operational performance
Must have:
- Proven ability in data analysis, forecasting, and headcount planning within contact centre environments.
- High proficiency in Microsoft Excel with a strong understanding of Erlang modelling.
- Experience with workforce management systems and reporting tools.
- Strong problem-solving skills, attention to detail, and the ability to interpret and action complex data.
- Capability to identify improvement opportunities in large datasets and presenting technical insights clearly to diverse audiences.
- Experience of influencing senior leaders.
Your Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
#LI-VK1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
7
Financial Planning Analyst
Greater Manchester, North West
£35000 - £40000 Annually
Medlock Partners Ltd
Posted 1 day ago
Job Viewed
Job Description
Financial Planning Analyst (FP&A) / Bury / Permanent - up to £40k DOE / Hybrid
We are looking for a highly motivated Financial Planning Analyst to join a thriving business in the Bury area. This is an excellent opportunity for someone currently operating at Junior FP&A level or an Assistant Accountant / Senior Accounts Assistant who is eager to make the move into an FP&A focused role.
The successful candidate will play a key part in the forecasting process and will provide financial analysis to support business decisions. You’ll need a good foundation in technical accounting, an understanding of double entry, and an appreciation of how the P&L and Balance Sheet contribute to the broader financial picture.
This is a developmental role, working with mentors who will invest in you, and is therefore ideal for someone looking to grow within FP&A and take on increasing responsibility as the business evolves post-acquisition. You’ll be working in a collaborative and fast-paced environment with great exposure to senior stakeholders.
Key Responsibilities:
- Support the preparation of monthly and quarterly forecasts li>Assist in the creation of budget templates and financial models (training can be provided)
- Perform analysis and provide insight on key drivers of performance
- Collaborate with operational teams to understand and challenge business inputs
- Help improve forecasting accuracy, assisting with process enhancements and better data use
- Contribute to ongoing process improvement initiatives within the finance function
- Present findings and reports to finance and non-finance stakeholders
Candidate Requirements:
- Currently working as an Assistant Accountant or in a similar role
- Highly analytical with excellent attention to detail
- Strong understanding of double entry and core accounting principles
- Advanced Excel skills (e.g. PivotTables, VLOOKUPs, IFs, SUMIFS); financial modelling experience is a plus, as is Power BI, but not essential as training and development will be provided
- Confident communicator, comfortable engaging with stakeholders across all levels
- Enthusiastic and proactive approach with a strong desire to develop within FP&A
- Part-qualified or actively studying towards ACCA/CIMA/ACA (study support provided)
- Manufacturing sector exposure would be advantageous
Benefits:
- Excellent career development opportunity in FP&A li>Study support for ACCA/CIMA/ACA
- Hybrid working (3 days in the office, 2 days from home)
- A collaborative environment with a focus on continuous improvement
- Exposure to a dynamic, growing business with a positive welcoming culture
This advertiser has chosen not to accept applicants from your region.
8
Workforce Planning Analyst
Cheshire, North West
£35000 Annually
The Portfolio Group
Posted 4 days ago
Job Viewed
Job Description
Are you an experienced Workforce Planning Analyst ooking for a brand-new opportunity?
If you have 1-2 years of workforce management experience, generating contact case volume forecasts, projecting staffing levels and determining optimal schedule patterns for a contact centre operation then you would be a great fit for this new role.
This is an exciting opportunity to work with one of the UK's largest, well-known brands and one of the most active sports sponsors in the UK. The business is dedicated to delivering exceptional customer experiences across their retail stores and online platform. This role will be pivotal in ensuring optimal staffing to handle forecasted contact and case volumes within agreed KPI's across the Central Operations Team.
This is an office-based role, working Monday to Friday.
Key responsibilities:
- Ensure suitable resource allocation to allow for the right skills and capabilities to be utilised to support in delivering a best-in-class service to customers.
- Analysing contact and case volume trends, determining if and how various business initiatives may impact that volume.
- Determining staff requirements and required schedule patterns.
- Developing reports that provide insight into the central operations team's performance reports as well as intermediate level analysis.
- Generating and modifying the schedules across the central operational teams to ensure coverage and optimal service levels.
- Identifying potential gaps in scheduled coverage and presenting recommendations to the management team.
- Working with management to schedule 'offline' time including but not limited to meetings, training coaching's, etc.
- Monitoring contact volume and determining if actual volume is coming in under or above forecast.
- Manage scheduled activity in the operational teams to ensure appropriate coverage is scheduled to achieve the optimal service level touch points informing management of performance and activity throughout the day.
- Ensure data integrity within the WFM system.
- Capture, store and report on historical statistics.
- Complete additional ad-hoc reporting queries.
- Run and maintain payroll reports where applicable.
Experience and Skills:
- 1-2 years of Workforce Management experience using WFM software
- 1-2 years of Excel experience with Intermediate knowledge of formula definitions
- 1-2 years of Data Analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level, forecast accuracy, etc)
- 2-3 years working in a Call Centre environment (experience of working in a 75+ seat contact centre during that time)
- Must have strong mathematical and statistical skillset to maintain accurate data reporting
- Must have data analysis experience capturing, storing and reporting historical statistics
Benefits:
- Benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions.
- Enhanced maternity & paternity pay.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
INDMANS
50088BG
This advertiser has chosen not to accept applicants from your region.
9