Assistant Store Manager

York, Yorkshire and the Humber Claire's

Posted today

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Job Description

permanent
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
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Assistant Store Manager

York, Yorkshire and the Humber Claire's

Posted today

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Job Description

permanent
Assistant Store Manager Opportunity

Join the team. Drive Sales. Be the Most You!

At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!
Responsibilities
  • Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You'll be at the forefront of driving store performance.
  • Customer Engagement & Experience: Every customer interaction is a chance to create a loyal shopper! Use your enthusiasm and product knowledge to provide personalized styling advice, recommend add-ons, and enhance their shopping journey.
  • Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
  • Operational Excellence: Ensure the store runs smoothly by maintaining inventory accuracy, handling transactions efficiently, and keeping the store well-merchandised and visually appealing to drive foot traffic.
  • Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
  • Trend-Driven Brand Representation: Showcase Claire's products and services with enthusiasm. Stay up to date with the latest fashion trends and translate that knowledge into compelling product recommendations and styling tips for customers.

About You

  • Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
  • Customer-Centric Approach: You're passionate about providing exceptional service and creating memorable shopping experiences.
  • Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
  • Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
  • Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale.
  • Ability to Work Independently: You're self-motivated, organized, and can take charge when needed.
Job Requirements
  • You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
  • You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
  • You hold a high school diploma or equivalent and have a minimum of one year of retail management experience, along with at least one year of overall retail experience.
  • You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
  • You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
  • You are passionate about providing our customers with opportunities to express themselves freely every day.
  • You are energized by interacting with customers and stive to provide excellent service throughout their visit.
  • You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
  • You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
  • You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
  • You're a driven team player with a positive attitude and willingness to learn.
  • You're self-motivated and organized, as some of our stores may require you to work alone at times.
  • You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
  • You can create a curated fashion look with product during your shift.

Perks and Benefits
  • Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
  • Generous employee discount on Claire's products
  • Opportunities for advancement and career development
  • Fun and inclusive work environment with supportive teammates
Candidate Journey
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
This advertiser has chosen not to accept applicants from your region.

Assistant Store Manager

York, Yorkshire and the Humber Reiss

Posted 10 days ago

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Job Description

Why choose Reiss?



With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.



Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.



For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.



What's this role about?



As part of our Retail team, you'll be joining our store in York on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.





What you'll be doing




Supporting with overseeing the day-to-day running of the store


Identifying opportunities to drive sales and maximize profitability


Achieving with the aim to exceed targeted KPI's


Inspiring the team to deliver exceptional service through regular service and product training


Implementing and maintain effective and efficient operational processes, procedures and administration


Supporting with recruitment and conducting performance/probation reviews


Deputise in the absence of the Store Manager





What you'll ideally bring to the role




You'll have previous retail management experience at a similar level


A passion for premium or luxury product helps, but we're open to all retail backgrounds


Have a proven track record of increasing overall business performance


Have a proven track record of delivering excellent customer service through your team


Be highly visual and have strong commercial product management skills


Be able to flex between the customer service, operational, technical and visual elements of the role


Be confident working under pressure and thrive in a fast-paced retail environment


Be self-motivated, focused and driven to achieve team and individual goals






Be a great people manager, able to bring the best out of your team


Have good written and verbal communication skills





What we'll do for you




Seasonal business wear allowance


Generous employee discount


Rewarding bonus and commission structures


Wellbeing and financial support through our Employee Assistance Programme


Low monthly cost health support through our medical cash plan


Fitness discounts


Family friendly policies including enhanced parental pay


25 days annual leave


Employee referral scheme


Career development opportunities





Apply now to start your story at Reissu2026



#WeAreReiss



We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.



It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.



We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
This advertiser has chosen not to accept applicants from your region.

Assistant Store Manager

York, Yorkshire and the Humber Reiss

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Why choose Reiss?



With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.



Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.



For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.



What's this role about?



As part of our Retail team, you'll be joining our store in York on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.





What you'll be doing




Supporting with overseeing the day-to-day running of the store


Identifying opportunities to drive sales and maximize profitability


Achieving with the aim to exceed targeted KPI's


Inspiring the team to deliver exceptional service through regular service and product training


Implementing and maintain effective and efficient operational processes, procedures and administration


Supporting with recruitment and conducting performance/probation reviews


Deputise in the absence of the Store Manager





What you'll ideally bring to the role




You'll have previous retail management experience at a similar level


A passion for premium or luxury product helps, but we're open to all retail backgrounds


Have a proven track record of increasing overall business performance


Have a proven track record of delivering excellent customer service through your team


Be highly visual and have strong commercial product management skills


Be able to flex between the customer service, operational, technical and visual elements of the role


Be confident working under pressure and thrive in a fast-paced retail environment


Be self-motivated, focused and driven to achieve team and individual goals






Be a great people manager, able to bring the best out of your team


Have good written and verbal communication skills





What we'll do for you




Seasonal business wear allowance


Generous employee discount


Rewarding bonus and commission structures


Wellbeing and financial support through our Employee Assistance Programme


Low monthly cost health support through our medical cash plan


Fitness discounts


Family friendly policies including enhanced parental pay


25 days annual leave


Employee referral scheme


Career development opportunities





Apply now to start your story at Reissu2026



#WeAreReiss



We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.



It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.



We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
This advertiser has chosen not to accept applicants from your region.

Assistant Store Manager

WF10 1EG Castleford, Yorkshire and the Humber British Heart Foundation

Posted 4 days ago

Job Viewed

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Job Description

permanent

Are you l ooking for an opportunity to progress in store management?

Were looking for an Assistant Store Manager to join our home store team in Castleford (WF10 1EG) so we could be the perfect match!

What does this role involve :

As an Assistant Store Manager , you support the Store Manager with the day to day running of the store and take full responsibility in their absence .

Inspiring and supporting staff and volunteers to .



WHJS1_UKTJ

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

North Yorkshire, North East £25000 - £26000 Annually Michael Page

Posted today

Job Viewed

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Job Description

permanent

Michael Page have partnered with a reputable and progressive business in Harrogate the organisation are looking for a Customer Service Advisor to join their established team on a permanent basis to start asap.

This would be an exceptional opportunity for someone experienced within customer services the business will be open to sector provide excellent training and a structured career path for all their employees!

Please apply now!

Client Details

Michael Page have partnered with a reputable and progressive business in Harrogate the organisation are looking for a Customer Service Advisor to join their established team on a permanent basis to start asap.

This would be an exceptional opportunity for someone experienced within customer services the business will be open to sector provide excellent training and a structured career path for all their employees!

Please apply now!

Description

As a Customer Service Advisor you will be working as part of a supportive team to provide assistance to clients in terms of the services they have with the business.

You will be working in a busy environment handling a high volume of calls assisting with a range of general and technical support based queries ensuring service level agreements are exceeded.

The role will be taking orders and processing onto the system alongside working with engineers to schedule appointments and organise any faults to be fixed.

Profile

Previous customer service experience this could be from a range of backgrounds

Excellent communication skills and a confident telephone manner

Able to work under pressure in a busy environment

Keen eye for detail and good organisation

Personable and able to build excellent relationships

Passionate about customer experience and delivering the best service

An excellent team player

Job Offer

Salary of 25000+ reputable business in Harrogate+ excellent training and progression opportunities+ central location+ great team and environment+ regular socials and incentives+ growing business exciting time to join+ excellent offices and facilities+ immediate interview and start available

This advertiser has chosen not to accept applicants from your region.

Customer Service Executive

North Yorkshire, North East £26000 - £27000 Annually Michael Page

Posted today

Job Viewed

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Job Description

permanent

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Service Executive to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Service Executive to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Service Executive you will be supporting members with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will be also processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent telephone manner and strong communication skills

Passionate about helping and supporting customers providing the best solution for them

A high level of empathy and understanding

An excellent problem solver

A good team player

Job Offer

Salary of 26000+ reputable business within the non for profit sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

This advertiser has chosen not to accept applicants from your region.
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Customer Service Coordinator

Potternewton, Yorkshire and the Humber £26000 Annually First Response Group

Posted today

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Job Description

permanent

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.


About the Role
  • Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.
  • Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
  • Order Processing: Managing and processing orders, forms, applications, and requests.
  • Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
  • Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints.
  • Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
  • Training Staff: Training and supporting customer service staff to ensure high standards of service.
  • Policy Implementation: Developing and implementing customer service policies and procedures.
  • Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.

Benefits
  • Training and development
  • Paid holiday allowance of 5.6 weeks per year pro-rata
  • ReferralScheme - 100 successful referral
  • Uniform
  • Healthcare package which includes access to EAP
  • StatutoryPension Scheme

Requirements
  • Strong customer service skills with excellent communication and phone etiquette.
  • Computer literacy and proficiency in basic software applications.
  • Good organisational skills and effective time management.
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Customer Service Advisor

North Yorkshire, North East £22250 Annually Context Recruitment

Posted today

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Job Description

permanent

Customer Service Advisor

Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor.

You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.

Role Responsibilities

  • First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
  • Escalate unresolved issues to 1st/2nd line support
  • Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
  • Ensure excellent customer service
  • Manage requests for changes

Experience

  • Excellent customer service skills
  • Strong desire for a career within IT
  • Proficient at a basic level using IT hardware e.g., computers & printers
  • Good admin skills, ensuring key notes are taken and organised accordingly
  • No experience needed however, you will have good basic IT skills

In return our client is offering a salary of up 22,250 increasing to 23,795 after probation (Hybrid working)

Harrogate based office.

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Customer Service Advisor

North Yorkshire, North East £26000 - £26010 Annually Michael Page

Posted today

Job Viewed

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Job Description

permanent

Are you experienced within customer services and looking for that next step in your career?

Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?

Would you like to join a business that will invest in you from day one and offer an excellent career path?

Then this could be the role for you we are currently looking for Customer Service Advisors in York!

Client Details

Are you experienced within customer services and looking for that next step in your career?

Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?

Would you like to join a business that will invest in you from day one and offer an excellent career path?

Then this could be the role for you we are currently looking for Customer Service Advisors in York!

Description

As a Customer Service Advisor you will be working with customers to handle their enquiries in relation to their insurance services.

You will be handling a high volume of inbound and outbound calls supporting customers who to make a claim on their policy providing guidance and support and ensuring the highest level of customer experience at all times.

The role will be dealing with a wide range of queries you will be using your excellent problem solving skills to come to a quick resolution for the customer.

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

Excellent communication skills and a confident telephone manner

Able to work under pressure in a fast paced environment

Good problem solving skills

Passionate about helping and supporting customers

An excellent team player

Job Offer

Salary of 26000+ reputable business within the insurance sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time and full time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview

This advertiser has chosen not to accept applicants from your region.
 

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