1641 Store Managers jobs in Bromley
Customer Service Representative
Posted 9 days ago
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Job Description
Join Our Dynamic Customer Service Team! We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business. If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.
Our client is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.
This is a customer-facing role where you will be the first point of contact for residents, mainly by phone, but also by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding. It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.
Essential requirements:
- Right to work in the UK
- Valid driving licence and own car
- Living within a 30-minute drive of Sevenoaks
What you’ll do:
- Answer customer calls and emails promptly and professionally
- Handle billing queries, payment plans, and refund requests
- Resolve complaints and de-escalate tense situations
- Support our debt management team
- Field technical queries to external partners
- Update and maintain accurate customer records
- Manage move-in/move-out queries for residents
- Request customer feedback and encourage online reviews
- Assist with admin duties, including post and Welcome Packs for new tenants
- Ensure GDPR and data privacy compliance
Must-have skills:
- Strong telephone skills – confident, clear, and personable
- Resilience under pressure – able to handle angry or upset customers without losing composure
- Firm but empathetic approach – balancing authority with care for vulnerable residents
- Problem-solving mindset – able to explain bills and processes clearly, even to frustrated customers
- Attention to detail – accuracy in billing and data is essential
- Good numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.
- Good organisation, diary management, and Microsoft Office skills (Excel & Word)
- Previous experience in a phone-based customer service role is strongly preferred
Location:
- Based in Sevenoaks, with occasional travel to our Leatherhead office
Benefits Include:
- £24,000-£28,000 Salary (Based on Skills and Experience)
- 22 Days Holiday + Bank Holidays
- Company Bonus Scheme (after one year of employment)
- One day per week work-from-home option
- Full training and ongoing development
How to Apply:
If you’re looking to make a difference in a role where you’ll be valued, challenged, and supported, apply now and join our dedicated team.
Customer Service Manager
Posted today
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Job Description
The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.
Client Details
This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.
Description
- Manage and lead the customer service team, setting clear goals and objectives.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and report on team performance using key metrics.
- Handle escalated customer issues with professionalism and efficiency.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain up-to-date knowledge of industry trends and best practices.
- Oversee training and development programmes for team members.
- Ensure compliance with company policies and procedures.
Profile
- Proven experience in managing customer service teams within the business services industry.
- Strong leadership and organisational skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in customer service software and CRM systems.
- The ability to work under pressure and meet deadlines effectively.
- Exceptional communication and interpersonal skills.
Job Offer
- Competitive salary of 35,000 to 38,000 per annum.
- On-site parking for added convenience.
- Access to a company pension scheme.
- A permanent position with opportunities for career growth.
- A supportive and structured workplace culture.
Customer Service Apprentice
Posted today
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Job Description
Do you want to jump-start your career while earning a well-regarded qualification?
Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity.
We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.
As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.
The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.
This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.
On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.
It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.
We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.
With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income. On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £,300.
Main responsibilities:
- Develop and build knowledge of the Customer Service area by completing the apprentice pathway
- Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.
- Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.
- Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.
- Attend and contribute to team meetings with team, peers and colleagues.
- Complete customer service level 3 apprenticeship.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Excellent computer abilities
- You'll have a passion for serving others and providing the best service
- Good time management skills supporting you to complete the apprenticeship
- Be self-assured conversing with others and engaging with new and different individuals
- Be goal-focused and like overcoming difficulties
Skills / Qualifications / Experience
- Experience and understanding of the importance of excellent customer satisfaction
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
Starting at 8,000 increasing to 4,810 over 24 months
Customer Service Advisor
Posted today
Job Viewed
Job Description
Are you seeking a team that shares your passion for providing excellent customer service?
Are you a determined individual? Do you enjoy setting goals for yourself?
If so, this is a chance you won't want to pass up.
This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.
No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.
The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £,000 on average and up to ,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.
Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.
In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.
This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.
Main responsibilities:
- Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
- Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
- Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
- Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
- Attend and contribute to team meetings with team, peers and colleagues.
- To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.
Skills / Qualifications / Experience
- Achieved GCSE Maths and English at Grade 4/C (or equivalent)
- Commitment to providing excellent customer service
- Dedication to finding the best solutions to problems
- Excellent computer abilities
- Outstanding writing and vocal communication abilities
Skills / Qualifications / Experience
- Previous customer service / call centre experience would be advantageous
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
- To apply for this position, please submit your CV on our career's website.
- It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
- Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
4,810.59 starting salary + bonus
Customer Service Advisor
Posted today
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Job Description
Job Title: Customer Service Advisor
Location: Hybrid working from our Leatherhead Office & home with set office days
Salary: 25,000 - 28,000 per annum (depending on experience)
Job Type: Permanent, Full time
Schedule: Monday to Friday (Hybrid working from our Leatherhead Office & home with set office days)
About us :
ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses.
Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.
About the Role:
We are looking for a motivated and detail-oriented individual to join our team as a Customer Service Advisor, with the opportunity to grow into an Account Manager role. This is an excellent opportunity for someone with a strong background in customer support who is eager to develop their career in account management.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with a diverse portfolio of clients, ensuring their needs are met and expectations exceeded.
- Telephone Communication: Handle client calls with confidence and professionalism, addressing inquiries and resolving issues promptly.
- Microsoft Office Proficiency: Utilise Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to manage client accounts, prepare reports, and communicate effectively.
- Email Management: Respond to and manage email inquiries, ensuring timely and accurate communication with clients.
- Client Engagement: Generate rapport and build lasting relationships with clients to foster loyalty and satisfaction.
About you:
Preferred Skills:
- Strong telephone communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to generate rapport with a diverse portfolio of clients.
- Excellent organisational and multitasking abilities.
- High level of attention to detail.
- Strong problem-solving skills.
Benefits:
- Company pension scheme
- Free parking
- Private BUPA healthcare - Healthcare benefits, including, optical and therapy treatments
- 25,000 - 28,000 per annum (depending on experience)
- Hybrid Working
- 21 days holiday + bank holidays with an additional day off for your birthday & baby's 1st birthday
- Discretionary bonus scheme
- Exclusive Benefits and Wellbeing site (Perks at Work)
- On-going training, development, and career pathways
- Professional subscriptions paid
- Financial wellbeing programme with access to financial advisers
- Salary sacrifice
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of: Customer Service Advisor, Customer Service Executive, Account Management, Client Services, Customer Account Executive, Account Manager, Trainee Account Manager, may all be considered.
Customer Service Administrator
Posted today
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Job Description
We are currently looking for a Customer Service Administrator based in Rochester for a full time, temp-perm role. There will be an interview process so although it states temp-perm, at the end of the interview process if successful the job is yours at the end!
Hours:
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Monday to Thursday: 8:30am – 4:30pm
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Friday: 8:30am – 3:30pm
As a Customer Service Administrator, you’ll be the link between customers and the business. You’ll interact with clients across multiple communication channels, managing enquiries, processing orders, and helping to resolve issues promptly and professionally.
Key Responsibilities:-
Responding to customer enquiries or complaints via phone, email, fax or post.
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Processing and progressing customer orders using the system.
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Monitoring and updating customers on delivery schedules and delays.
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Liaising with internal teams (Sales, Logistics, Operations) to ensure seamless service.
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Booking UK domestic deliveries when required.
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Assisting with general administrative duties including document management, scanning, and answering incoming calls.
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Providing holiday/sickness cover to departmental colleagues.
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Logging customer interactions and complaints accurately.
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Supporting the Sales team with CRM data entry.
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Minimum of 5 GCSEs (Grade C or above) or equivalent.
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Fluent in English; knowledge of another language is desirable but not essential.
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Excellent verbal and written communication skills.
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Confident using Microsoft Word, Excel, and Outlook; experience with CRM systems is a plus.
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Strong organisational skills and attention to detail.
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A proactive problem solver with a customer first mindset.
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Supportive team environment
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On-the-job training
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Opportunity to grow within a well-established company
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Early finish every Friday!
If you are interested please apply now - this is ideally for immediate start.
Customer Service Officer
Posted 1 day ago
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Job Description
Require X3 customer service officers to take and answer queries for the damp and mould and leaks teams.
Incoming, outbound calls as well as raising orders, answering web chats and undertaking basic administrative functions.
experience essential of customer service and repairs is an advantage although training will be provided. in the office in Peckham SE15 for four days a week with one day working from home.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
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Customer Service Advisor
Posted 2 days ago
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Job Description
Join Our Client's Team as a Customer Service Advisor!
Are you ready to embark on an exciting journey in Customer Care? We are on the lookout for a vibrant and motivated Customer Service Advisor to join our dynamic team in Stratford! If you have a passion for helping others and thrive in a fast-paced environment, then this might just be the perfect opportunity for you!
What We Offer:
- Permanent Contract: Stability and security in your career.
- A Fun Work Environment: Join a team that values positivity and collaboration.
- Career Development: Opportunities to grow and advance in your career.
- Competitive Salary: We recognise and reward your hard work.
Your Role:
As a Customer Service Advisor, you will be the friendly face of our company, working directly with our customers to ensure they have the best experience possible. You will be the go-to person for enquiries, problem-solving, and building lasting relationships.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Respond to customer enquiries promptly and professionally.
- Resolve issues efficiently, ensuring customer satisfaction.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to ensure smooth operations.
- Keep up to date with our services and promotions to better assist customers.
What We're Looking For:
- A positive attitude and a passion for customer service.
- Excellent communication skills, both verbal and written.
- Ability to multitask and stay organised in a busy environment.
- Problem-solving skills with a can-do attitude.
- Previous experience in customer service is a plus, but not required!
Why Join Us?
At our company, we believe that happy employees create happy customers. You will be part of a supportive team that celebrates achievements, encourages growth, and values your input. With a focus on work-life balance, we ensure that you enjoy your time at work while contributing to something meaningful.
Ready to Make a Difference?
If you're enthusiastic, driven, and ready to help us deliver outstanding service, we want to hear from you! Apply today and take the first step in joining our client's incredible team in Stratford.
Let's create amazing customer experiences together!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.
Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
Raises manual notes for permitted scenarios and updates Manual Log
Raises credit notes adhering to the credit note request procedure
Takes payments from customers and reconciles banking for gas and equipment
Calculates commission payments to agents and makes adjustments to cylinder holdings
Completes manual template to create Proforma Invoices as required
Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
Develops and maintains knowledge of products, services and systems as required
Identifies sales opportunities for referral to the sales team
Develops strong long term relationships with customers and agents to fully understand their needs
Provides proactive service to select customers based on outbound contact
Manages work within KPI / target framework to optimise customer experience and productivity
Process cash and card payments over the counter securely and responsibly
Take initiative by informing regular customers of new products or services and price changes
Listen to and resolve customers' complaints regarding products or services
Answer customers' questions about merchandise and advise customers on merchandise selection
Be instrumental in accurate and timely stock counts
Confident and clear communication skills across all contact channels
Capable of prioritising workload and solving problems
Able to remain focused in a busy telephone environment
Willingness to learn about industry, products, customer and agent requirements
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client are looking for a Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries.
Please note: this role is fully office-based, Mon-Fri 9am-6pm
Key Responsibilities
As a Pharmacy Inbound Call Assistant, you’ll be the first point of contact for patients and healthcare professionals. You’ll handle incoming calls and emails regarding prescriptions, ensuring all queries are managed efficiently, accurately, and with empathy.
Your role will include:
- Contacting patients about their prescriptions and orders before they need to call us.
- Responding to emails and calls regarding prescription queries.
- Supporting administrative and data-entry tasks as directed by your line manager.
- Maintaining accurate and confidential patient records.
- Delivering excellent service and communication at all times
Key attributes
- Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
- Excellent verbal and written communication skills.
- The ability to stay calm, professional, and empathetic under pressure.
- Good computer literacy and familiarity with Microsoft Office and basic CRM systems.
- A logical and organised approach to work, with strong attention to detail.
- The ability to multi-task and prioritise effectively in a fast-paced environment.
- A team player mindset with the confidence to work independently when needed.
Benefits
- Company Pension
- Life Insurance
- Employee Discount
- Annual Bonus
- Sick Pay
- Health & Wellbeing programme
- Free Parking
- Bereavement Leave
- Company Social Events
- Additional day holiday on Birthday
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson